1. James M. Lyster
CEO center owner
Business Developer (inbound outbound contact center)
#14 first St. dona vicenta Subdivision
Davao City, Philippines
1223 Westheimer Blvd.
Houston,TX
Summary
I have started in the BPO industry in 1996 in Houston Tx. In my three-year stay in Houston Tx., I
have been promoted to communications trainer, expanded to products training, coordinating
with clients and their demands. Then in the next year was involved in quality and training
enhancement.
I was also immersed in recruitment and hiring efforts as part of the training and quality
department.
In SunPower Corporations’ Shared Services Group, I was a team lead for the CSR and TSRs for
the group. The task involved sales, customer service and technical services to the solar electric
market/customers as well as coordinating with dealers and distributors for the products/services.
Now I occasionally offer my services for consultation for Call Center curriculum ideas and
module making.
Specialties
# gives expert advice for customer service, training and quality concerns to existing and start up
call centers from 2006 - present
# Multi-Cultural Diversity Fusion
# Employee Relations and Corporate Communication
# Customer Retention and Continuous process improvement

2. Experiences
RJHigh Business Solutions CEO President
Handle operation of the company.
Work closely to the O.M. to do company analyses of projected profits of current
projects.
Handle operations cost with the O.M.
Agent reports of daily and weekly monthly cost.
Evaluate agent’s performances
Analyses project operation cost
( 5 call centers currently)
I have brokered in the Philippines since 2010 until now 2014. I have many projects Call
centers and agents under me. I currently have 5 call centers with about 330 agents
dialing outbound and inbound.
GFL Clark Base (Geeks ForLess) (Manage Setup and ICT PCI certifications - Call Center )
My position at GFL was for a 6mth contract April 2012 for a fresh startup of a 300 seat
center. I was responsible for a complete package IT Dept setup and 300 station seating
and organize the layout and setup of the call station on the 4th floor of GFL. I was also
responsible in hiring agents and training personal for the positions of Trainers and QA
and Agents. I also converted my time in to B.D. for GFL and provided campaigns for the
new center
K&S outsourcing Pampanga (Manage Setup and ICT PCI certifications - Call Center )
This center was a fresh startup of 50 seats. Totally complete IT Department and station
setup. The CEO is Charles Stanly. This was a 2 mth project for the CEO and provided 2
projects for the center then he provided his own projects as time went on.
TOPi Technology Solutions 1102 & 1202 Prestige Tower Emerald Ave.
(Manage Setup and ICT PCI certifications - Call Center )
Business development Operations Manager
Duties included BDM and advanced into OM. I controlled the operations and campaigns with in
the center. Trainers and QA sent reports to me. I was involved in hiring and firing of agents. I
setup project time frames and coordinated with the I.T department the different station that
would be dialing different projects both inbound and out bound.
Manna Advisory LLC 2012
Stock Investment Rep. partime work
Provided investment options in a call center setting
Presteige Tower Ortigas Php
This turned out to be a stock room 2 mths work

3. October 2011 – June 2012
MediaDEV
Ortigus php
Hired as Senior Agent QC AND TL and BDM for Mediadev
Performing duties as an outbound sales agent for Iron Mountain archiving in the U.K
Also senior agent for Microsoft Dynamics, IQ4BIZ,
February 2011, thru September 2014 (in office and off site Current)
Green Global Center
Hired as Senior Investment manager / BDM representative
Performed duties of training agents in the stock market and the trading of stock.
I was an English trainer for agents.
I was a math teacher for agents to quickly calculate the ratios on the trades.
September 2010 – January 2011 (4 months)
Training and Development Specialist – Alpineacess NC
1 Conducted training for new hires and existing agents to enhance their English and
product knowledge and skills
2 Software and applications training
3 Wrote modules tailored to the product training from scratch for inbound and
outbound sales campaigns
4 Performed Team Leader duties (team supervision, submitted reports, verified agent
sales)
June 2009 – August 2010
Product Trainer – Product and Communication –Raleigh NC
1 Conducted training for new hires and existing agents to enhance their English and
product knowledge and skills
2 Software and applications training
3 Wrote modules tailored to the product training from scratch for the following Lines of
Businesses: FDTOW, MDTOW, MEMO
4 OJT trainer – monitors progress of trainees on their On-The –Job training week where
they take real calls, coaches and them and gives them feedback immediately after
International QA team sends us their evaluations of the calls in succession.

4. Education – Certifications/Seminars
1990–1994 B.S. Business Management Allan Hancock College Santa Maria, CA
NCSU Engineering
Wake Tech collage CSI 101
Wake Tech Basic Teaching Strategies
Vartec Telecom Customer Service Training Seminar