1. r a c h e l. s e a ma n @ t h e r mo f is h e r . co m ▪ Ex t : 3 3 4 0 2 7 4
Rachel Seaman
Objectives
 To secure a business analyst position that best utilizes my leadership skills , proactive approach to process
improvement, in-depth knowledge of business processes across functional sites, strong organizational skills, and
ability to communicate effectively.
Profile
 An energetic, solutions oriented leader. A hands on leader who is passionate about process improvement and
more importantly continuous improvement.
 I believe in leading by example, cultivating a strong team environment that is focused on achieving its objectives.
 I am proactive, detailed oriented by nature and enjoy working collaboratively with diverse groups.
Languages
 Fluently bilingual (English / French), Oral and Written
Professional Experience
Director, Service and Distribution – MBD Canada
Thermo Fisher Scientific Microbiology Division, Ottawa Canada Jan 2006 - present
 Member of local executive team since January 2006
 Oversee 22 employees across two distribution sites and the customer service department.
 Site SAP subject matter expert (SME)
 Site CAS coordinator and member
 Practical Process Improvement (PPI) process manager and facilitator.
 Member of MBD Ottawa PPI Business Systems Steering Committee.
 Developed and successfully implemented employee performance incentive programs for distribution and service
departments.
Customer Service Manager – MBD Canada
Thermo Fisher Scientific Microbiology Division, Ottawa Canada Jan 2001 - Dec 2005
 Responsible for developing and implementation of comprehensive training and qualification.
 Implemented Key Business Metrics used to monitor the departmental and individual performance.
 Created all SAP training documents, training program and transition plan to SAP from legacy ERP for the
department.
 Quickly established self as SAP in-house subject matter expert for the site.
Customer Service Agent, Senior Agent – MBD Canada
Thermo Fisher Scientific Microbiology Division, Ottawa Canada Jan 1995 - Dec 2000
 Responsible for providing all service related points of contact for order processing.
 Quickly moved into a “go to” person role that subsequently led to position of Senior Customer Agent.
 Proactively developed tools and systems used to manage repeat customer orders.

2. Professional Experience Prior to Thermo Fisher
 Quantum Management Services, Bilingual Information Officer Mar 1994 – Dec 1994
 Bally of Switzerland, Roberts’ Footwear, Manager Mar 1987 – Feb 1993
Accomplishments
 Over Fourteen years experience working with SAP. Strong working knowledge which has led to being a SAP
team member for several SAP projects with other Thermo Fisher sites
 Development and implementation of training and qualification for the Service and Distribution departments
supporting MBD Ottawa’s Quality System
 Development and implementation of employee performance incentive programs for distribution and service
departments.
 Driving culture of excellence and process improvement across MBD Canada through CAS and PPI.
SAP and Business Process Mapping Related Projects
In addition to be the in-house SAP resource for my MBD colleagues in Canada, I have been involved in many
SAP and Process Mapping events within and outside of the Microbiology Division.
SAP Business Process, SDG Transplant Division, Canoga Park Nov 2015
SAP Business Process Consultant
 Attended an “on-site” weeklong business process review for the Sales and Distribution group
 Spent time observing users working on SAP as well as getting familiar with current work flow processes.
 Was able to provide some recommendations on SAP tools (transactions) that would benefit the customer
service team for accessing information quickly.
 Provided the leadership team with suggestions on how to improve the use and integration of SAP into daily
processes.
 Suggestions were well received and feedback from the IT group on site visit and results were positive.
SAP Business Process, MBD SAP Kaizen Event, Lenexa, KS May 2015
SAP Business Process Consultant
 Lead a PPI Event as Team Lead and Spokesperson which focused on identifying gaps in current back order
reporting within SAP.
 Week Long Kaizen resulted in some significant changes to SAP back order reporting transactions that helped
to identify true back orders and consequently allow the process owners to identify what was needed to
reduce back orders and provide better customer communication.
 As a result of this project, my newly appointed manager identified my skill set as an analyst and SAP user
which has led to work directly with the Service Depot based in Oakwood Village on a regular basis to help
establish processes and SAP job aids to support the site.
SAP Business Process, Oakwood Village, Trek Service Depot, Oakwood Village, OH Jan 2013 - Present
SAP Business Process Consultant
 Have led several training and process mapping events at the Oakwood Village, Service
 Held week long work flow/process mapping events with members of distribution, planning, production and
technical support.
 Held several training sessions for new hires for distribution and service depot throughout 2014 on-site and
remotely.
 Created many SAP training aids and work flow documents during and as follow up support.
 Most recently, led additional training and process mapping training for new leadership and distribution
support members which has enabled the distribution clerk trained to dispatch orders on time and error free.
 Led and help coordinate the first physical inventory using.

3.  Continue to support the site on a as needed basis and well as working on training a new site Senior Manager
and establishing a robust Returns Process for instrumentation.
SAP Business Process, Trek Sun Prairie Distribution MBD Sun Prairie, WI Jan 2013
SAP Business Process Consultant
 Spent one week reviewing SAP training documents with members of distribution, quality assurance and
purchasing
 Met with each individual department and established an issues and actions list for the group.
 Worked with SAP Team to identify gaps in functionality and provide the users with training on how to submit
tickets effectively.
 Continued to provide support to the local users as needed for questions on SAP related transactions.
SAP Business Process Workshop, CDD Middletown, VI Oct 2012
SAP Business Process Consultant
 Worked with CDD Leadership group post “go-live” as SAP “super user” to gain understading of local
processes and provide solutions/training to bridge the between SAP and the defined business processes.
 Lead a workshop alongside lead MBD SAP Microbiology Applications Architect.
 Met with each individual department and established an issues and actions list for the group.
 In addition to being a user resource for CDD, response and feedback from MBD/CDD Director Information
Technology and core group very positive.
SAP Business Process Workshop, MBD Lenexa, KS Aug 2012
SAP Business Process Consultant
 Led a workshop alongside lead SAP Microbiology Applications Architect.
 Met with each individual department and established an issues and actions list for the group.
 Workshop viewed as a success, which led to similar workshop being help with CDD Middletown.
SAP Implementation, Trek Integration Project, MBD Lenexa, KS May 2012 - Apr 2013
SAP Business Process Consultant
 Part of SAP implementation team on site in Lenexa during model show, user acceptance testing and go-live
weeks as business process consultant and SAP “super user”
SAP Implementation, Microbiology Division, Brazil Jan 2011-Apr 2012
SAP Business Process Consultant
 Part of SAP implementation team during model show, user acceptance testing and go-live weeks as business
process consultant and SAP “super user.
 Responsible for ensuring the alignment of SAP functionality with Sao Paulo’s inter-departmental business
processes.
 Tasked with establishing and aligning best practices supporting process improvement and resource
optimization with the site’s business process owners.
 Hands-on training of SAP application as related to process mapping.
 The SAP implementation project was successfully launched on April 1, 2012
 Provide additional training and support during on site follow-up visit in April 2013 as well as subsequent long
distance support.

4. SAP Implementation, Microbiology Division, Ottawa Jan 2002 - Jul 2002
Site Core Team Lead for Service and Distribution
 Part of Core Team working with SAP implementation team that successfully moved from legacy ERP MAS 90
to SAP within a six month window for two sales organizations managed out of Ottawa; Canada and USA.
 Successful mapping and integration of SAP functionality led to multiple resource savings within the customer
service department.
Training & Education
 SAP Supply Chain Management Order Fulfillment Certification Program, e-learning Jan 2015 to
August 2015
o Course requirements completed, exam to follow to receive certification
 Thermo Fisher Scientific - Developing Emerging Leaders Training Pittsburgh, PA Jun 2011
 Thermo Fisher Scientific - Role Model Leadership Lenexa, KS Jun 2009
 Sites first fully qualified PPI Process Manager Ottawa, ON Feb 2009
 Learning Tree - Project Management – Skills for Success Ottawa, ON Apr 2008
 Sites first fully qualified PPI Facilitator. Center Valley, PA Sep 2008
 Learning Tree - Project Management – Skills for Success Ottawa, ON Apr 2008
 Project Leadership – Leading Project team Fisher U Apr 2008
 Logistics Management, Shipping, Receiving and Warehousing Toronto, ON Oct 2007
 Fisher U, Achieve Global Band IV Leadership Training Program Ottawa, ON Feb 2006
 Fred Pryor Seminars, Assertiveness Leadership Skills for Managers Ottawa, ON Jun 2004
 MBD, Stanford Guide to Negotiating Ottawa, ON May 2004
 Algonquin College – Intro to Computer Programming Ottawa, ON Sep 1995
 Algonquin College – Intro to Operating Systems Ottawa, ON Sep 1995
 Algonquin College – Accounting I Ottawa, ON Sep 1995
 Algonquin College - Microcomputer Applications I & II Ottawa, ON Sep 1994
 Algonquin College – Computer Awareness I, Word and Lotus 1-2-3 Ottawa, ON Sep 1993
 Bell Canada – Phone Power Ottawa, ON Sep 1993
 Algonquin College – Equine and Stable Management Certificate Ottawa, ON Jun 1982
 SSHGD, Ecole Secondaire Andre-Laurendeau Ottawa, ON Jun 1981
Personal Interests
 Travel, outdoors, riding, gardening, reading.
References
 Professional and personal available upon request.