Vijaya Kumar KR is an IT professional with over 4 years of experience working in technical support roles. He has certifications in Microsoft and hardware/networking and has worked on projects for companies like Dell India, Honeywell, and IBM. His experience includes installing and troubleshooting Windows operating systems, configuring servers, addressing hardware and software issues, and managing a ticketing system to resolve user problems. He aims to work in a challenging environment that provides opportunities for growth in his technical skills.

1. CURRICULUM VITAE
VIJAYA KUMAR KR  : +91 9743042107
 : Vijiya.555@gmail.com
Career Objective
To work in a challenging environment, which creates ample opportunities to learn, master and apply latest technologies,
leadingto professional growth and personal satisfaction.Intend to build a career with leadingcorporate of hi -tech environment
with committed and dedicated people, which will help me to explore myself fully and realize my potential. I am willing to wor k
as a key player in challenging and creative environment.
CERTIFICATIONS :
1. Microsoft Certification ID: 11956052 (MCSA)
2. Microsoft Certified Professional : 11956052 (MCPS)
3. Hardware and Networking A + & N+,
EXPERIENCE SUMMARY
1. Organization : Adecco India Pvt. Ltd
Client : Honeywell Technology Solutions
Project : DELL INDIA PVT LTD
Designation : L2 Support Engineer
Period : Feb 2013 to Till Now
2. Organization : Nityo InfoTech Pvt.Ltd
Client : Honeywell Technology Solutions
Project : DELL INDIA PVT LTD
Designation : System Support Engineer
Period : December 2011 to 2013.
3. Organization : PCS India Pvt Ltd
Project : IBM
Designation : Technical support Engineer
Period : (Sep’2010 – June’2011)
4. Organization : NEW COMPUTER KINGDOM
Designation : Desktop Support Engineer
Period : May’2009 – July’2010
Product Awareness
 Operating System : Windows XP, Windows Vista, Windows 7, Server 2003, Server 2008, Server 2008 R2, 2012 Server.
 Other Applications : Remedy 7.0, 7.5 Ticketing tool, TRAXX Tool, VM Ware ,Visio, Visual Studio, MPP Project,
 VM Infrastructure : Esxi Server 5.5, VMware, vSphere client.

2. Technical Skills
 Working with ITIL Infrastructure Management.
 Installing & troubleshooting Microsoft Windows XP, Vista, 7, 2003 & 2008 Operating systems.
 Hardware and Application troubleshooting resolving technical issues.
 2008 and 2012 server AD creation in LAB environment.
 WSUS server configuration and deployment for all LAB systems,
 MDT server deployed with STD HONEYWELL Corporate IMAGEs.
Summary
 Having 4+ Years of Professional IT Experience in Information Systems and Operation.
 Working as L2 Systems Engineer for Adecco India client of DELL INDIA for Project of HONEYWELL TECHNOLOGY
SOLUTIONS (HTS), Bangalore from Dec 2011 to till to Date.
Job Profile:-
 Installation and troubleshooting of all windows Client operating system [Windows XP, Windows 7 &
Windows 8 Windows server 2003, Windows 2008 and Windows 2012.
 CAL RDP configuration for OS 2008 and 2102 servers.
 Installation and configuration of various Dell servers Product like Power Edge R610, R620, R710, R720 ,R
2950 ,R 815 , Dell Precision workstation ™ T5400 , T5500 , T380 , T410 etc.
 Basic Knowledge of Installation and configuration of AD, DNS, DHCP for LAB Teams.
 Maintenance of Windows share server by Granting File and Share Permissions.
 RAID Configuration.
 Performing remote operations using LANDesk Remote Control, Net meeting, Microsoft Lync and MSTSC.
 Handling security incidents like virus infections & mitigation.
 Configuring and troubleshooting in Outlook and IE.
 Installing service packs, OS patches and updates as per compliance.
 To support Dell IT infrastructure for Honeywell.
 To resolve all the issues of Honeywell employees within the SLA and reduce the productivity down time.
 Attending the calls assigned through BMC REMEDY 7.5 IT Service Desk Call Management System, based
on Request Priorities and Closing them within SLA Period.
 Deploying OS images through Norton Ghost.
 McAfee EPO Alert issue, EPO patch installation, Antivirus 8.8,EEPC,site adviser,
 Installing MacAfee Safe boot 5.2.2 Encryption tool & resetting the safe boot password.
 Using APE software to recover the data on corrupted or crashed HDD.
 Installation and configuration of McAfee antivirus 8.8.
 Solving the problems remotely using tools with LANDesk Remote control and LYNC & RDP
 Configuring Local & Network Printers.
VM Ware knowledge
 Installing & Configuring ESX & ESXI 4.0, 4.1 & 5.0,5.5 server’s.
 Creating and deploying VM template.
 Creating new VM using cloning.
 Converting physical machine to VM machine using VM Converter.
Courses & Training:
1) Completed A+ & N+ Certification Course from NCK Institute of Technology
2) Completed 2012 (MCSA) Course in Pragathi Technologies Institute.
RESPONSIBILITIES AND TECHNICAL SKILLS AT PCS TECHNOLOGY INDIA PVT LTD
 Worked as a Desktop Support Engineer for Cadbury India Pvt ltd.
 Installation, configuration & repairing of OS Laptops Desktops & servers

3.  Troubleshooting Hardware problems in Dot Matrix, Laser Jet, Desk Jet Printer & also configuring Network
Printers & Scanners.
 Trouble shooting’s of Printers, Scanners
 Antivirus Installation, Updating And Cleaning the Viruses
 MS Outlook configurations and troubleshooting
 Troubleshooting all type of desktop related & IE issues
 Handling & resolving the ticketing system
 Configuring & Troubleshooting of VPN connectivity issues.
 Manage the hardware and test various hardware configurations with various operating systems.
Personal Traits
 Ability to learn new Technologies.
 Effectively communicate with users/clients.
 Flexible attitude, Reliable.
 Ensure stable and well performing system environment.
 Quick Learner.
 Willingness to Travel.
 Good Team Player.
Academic Profile
 B.A (Economics) from Sri Siddhartha college of Arts and science college Tumkur, Tumkur 2010.
Personal Details
 Date of Birth : 05-01-1989
 Father’s Name : Rangaswamy
 Nationality : Indian
 Language Known : Kannada, English, Telugu, Hindi
 Sex : Male
 Hobbies : Playing Cricket, Internet surfing, listening to music.
 Permanent Address : Vijaya Kumar KR S/O Rangaswamy,
K Kappa. Tumkur DT, Turuvekere, Koppa-572227
Declaration
I hereby declare that all the information furnished above are true and correct to the best of my
knowledge.
Place: Bangalore Vijaya Kumar K.R