Zeeshan Alam is a system administrator with over 5 years of experience in technical support and back office roles. He is currently employed by GRSoft Solution Ltd. as a system administrator. He has strong skills in Office 365 administration, Windows server installation and management, backup tools like Symantec Backup Exec, and networking protocols. He is seeking new opportunities to further develop his technical skills and contribute to organizational success.

1. Zeeshan Alam
Mobile: +91-9540713373
Email: zeeshanalam37@outlook.com
Looking forward to work in an environment that gives me scope to harness my skills and develop
them further. Also, to help me progress professionally and constantly provides avenues for all-
round development.
An Overview
 Result-driven professional with 5+ years of experience in Technical Support & Back Office
 Presently associated with GRSoft Solution Ltd. as a System Administrator
 Insightful knowledge in server installation & management.
 Possess broad competence in strategic management of technical matters and achieving
organizational objectives.
 Strong communication & team building skills with proficiency at grasping new technical
concepts quickly & utilise the same in a productive manner.
Achievements
 Visited Dubai for Office 365 Training
Technical Skills
 Office 365 Administration
 Operating Systems: Windows 2003, 2008, 2012R2, Server Core, VMWARE ESXI 4.1 & 5.0
 Remote Management Tool: Terminal Services and RDP
 Backup Tools: Symantec Backup Exec 2010R2
 Email Clients: Ms Outlook & Outlook Express
 Hardware: Dell power Edge R720 servers and PC’s, Dump Terminal,
 Protocols: Net BIOS, NetBEUI, SMTP, SNMP, ICMP, TCP/IP, FTP, TELNET, UDP,
and RIP
 Third Party Software: LDAP
 Proxy Servers: MS Proxy, Windows ISA, Microsoft Forefront
 Firewalls : Dell Sonic wall NSA 2400 ,2600
Organisational Experience: 5+ Years
Current Company: GRSoft Solution Ltd
Designation: System Administrator
Period: August 2016 to Till Date

2. Job Profile:
 Create and maintain individual policies for user, group policies, organization unit, security,
WSUS management solution, Squid proxy FT, VNC, VPN server installation and
configuration.
 Maintain DNS server, handled the configuration, backup and restoration, DHCP and RAS
servers.
 Responsible for Configuring and managing a LAN, and WAN, Windows 2003server, Windows
2008, 2012R2 server and Windows 7, 8.1,10 based operating systems.
 Implemented Trend micro Antivirus (Client/server) solutions for the company and provided
support to engineers by installing and configuring required software.
 Assigned users on each node. Windows 2003server, Windows 2008, 2012R2 server Creating
DC and ADC, configuration.
 Configured and managed the IIS and hosting the web Server.
 Monitoring of Servers and Network Devices.
Experience on web & server hosting
 Managing servers, Provide L 1 support on Windows 2k3 & Windows 2k8, 2K12R2
 Monitoring and Managing backup using Symantec backup Executive 2010 SP 1 FULL
backup). Data Restoration as per client’s request.
 Monitoring of Anti-Virus Status. Creating reports for verifying Signature Update status of
each Servers.
 Providing access to the shared Folders/Files on the servers as per received request.
 Global Account Management, Creating DLs, assigning securities and permissions to users,
 Managing Virtual machines using VSphere Client as per received incidents in Infra.
 Assigned users on each node. Windows2008server Creating user in DC
 Actively involved in installing, configuring and maintaining 150 systems with windows Family
and Open Source, Printers, Scanners, 150 PC and servers with UTP cable and Switches.
 Symantec Antivirus (Client/server) solutions for the company and provided support to
engineers by installing and configuring required software.
 Handle total maintenance of computer hardware & software inventory. Keeping
configuration record of every single machine. Providing the estimates about the hardware
requirements of the company.
 Outlook configuration and maintenance.
 Weekly backup of Mail and data and User level and shared level Securities Provided.
 Vender Management.
 Office 365 Administration
Environment: IBM, HP, Dell, Window Family.
Previous Company: ISHIR Infotech Pvt. Ltd
Designation: System Engineer
Period: September 2011 to July 2016
Job Profile:

3.  Handle a team of three people to Create and maintain individual policies for user, group
policies, organization unit, security, WSUS management solution, RIS configuration, Squid
proxy FTP, VNC, VPN server installation and configuration.
 Managing a team to maintain DNS server, mail server, handled the configuration, backup
and restoration, DHCP and RAS servers.
 Responsible for Configuring and managing a LAN, VLAN and WAN, Windows 2003server,
Windows 2008, 2012R2 server and Windows 7, 10 based operating systems.
 Implemented Trend micro Antivirus (Client/server) solutions for the company and provided
support to engineers by installing and configuring required software.
 Assigned users on each node. Windows 2003server, Windows 2008, 2012R2 server Creating
DC and ADC, configuration.
 Configured and managed the IIS and hosting the web Server.
 Monitoring of Servers and Network Devices.
Experience on web & server hosting
 Managing servers, Provide L 1 support on Windows 2k3 & Windows 2k8, 2K12R2
 Monitoring and Managing backup using Symantec backup Executive 2010 SP 1 FULL
backup). Data Restoration as per client’s request.
 Monitoring of Anti-Virus Status. Creating reports for verifying Signature Update status of
each Servers.
 Providing access to the shared Folders/Files on the servers as per received request.
 Global Account Management, Creating DLs, assigning securities and permissions to users,
 Managing Virtual machines using VSphere Client as per received incidents in Infra.
 Assigned users on each node. Windows2008server Creating user in DC
 Actively involved in installing, configuring and maintaining 150 systems with windows Family
and Open Source, Printers, Scanners, 150 PC and servers with UTP cable and Switches.
 Symantec Antivirus (Client/server) solutions for the company and provided support to
engineers by installing and configuring required software.
 Handle total maintenance of computer hardware & software inventory. Keeping
configuration record of every single machine. Providing the estimates about the hardware
requirements of the company.
 Outlook configuration and maintenance.
 Weekly backup of Mail and data and User level and shared level Securities Provided.
 Vendor Management.
 Office 365 Administration
Environment: IBM, HP, Dell, Window Family.
Academic Qualification
10th
from B. S. E. B., Patna
12th
from B. I. E. C., Patna
BA from V.K.S.U Arrah
MBA In IT from IASE Rajasthan
Professional Qualification
 Advance Diploma in Hardware and Networking from IIHT, Patna

4.  Certification in Amazon Web Services (AWS) Technical Professional Accreditation
Strength:-
 Ability to clearly convey and receive information and ideas through a variety of media to
individuals and groups.
 Ability to handle stress.
 Completely committed and driven to achieve organizational goals in regards to revenue,
cost/yield, attrition and absenteeism.
 Open to feedback and able to give clear and concise feedback.
 Stability with job and high ownership level.
 Time Bound, Hard Working and Goal Oriented
Hobbies:-
 Learning New Technologies
Personal Details
Date of Birth: 01st
March 1984
Father’s Name: Mr. Mushtaque Alam
Marital Status Married
Languages Known: English & Hindi
Sex: Male
Nationality: Indian
Present Address: E-277, Jaitpur Extn.Part 2,Badarpur, Delhi-110044
I HEREBY DECLARE THAT THE ABOVE GIVEN STATEMENTS ARE TRUE TO THE BEST OF MY
KNOWLEDGE & BELIEF.
(Zeeshan Alam)