I am JASIR RM basically from India, and a Diploma in Electronics Engineering, currently in UAE on Visit visa. I have worked in WIPRO INFOTECH,Bangalore for almost two years as IT SUPPORT ENGINEER and have potential skills to resolve the problems of the customer.

1. JASIR RM
Mobile: +971507016489
E-mail ID: jasir.rm@gmail.com
Objective
To bring my skill sets and experience into an organization and become a valuable
member of the technology staff. To utilize my current skills to be benefit my employer while
continually learning new technologies and methods to improve my employer’s use of technology
and to enhance productivity, security and overall efficiency.
Technical Summary
 Two years of experience in the IT industry.
 Experience in installing and configuring Microsoft Windows Server 2003, Microsoft
Windows Server 2008
 Expertise in installing and configuring winxp,win7,win 8,win 8.1 and win vista
 Expertise in printer hardware and software troubleshooting ( LaserJet , DMP , and High-
speed printers).
 Installing and configuring Local and Network printers.
 Expertise in hardware and software troubleshooting of different company laptops and net
books.
 Experience in Symantec Antivirus installation and configuration
 Expertise in installing and troubleshooting Office2007 ,Office2003 , Open Office etc
 Installing and configuring Outlook Express and MS Outlook.
 Configuration and Troubleshooting of VPN.
Professional Experience
Position Company Duration
IT Support Engineer
Wipro InfoTech(under pay roll of
Tecpool solution)
1/09/2013 to 10/4/2015
Job Profile:
 Windows 2003 Active Directory Management.
 Scanning systems for virus threads using Antivirus.
 Management of DNS, DHCP Servers.
 Troubleshooting the servers in case of hardware failures.
 Installation and configuration of Windows Server Operating system
 Maintaining the Antivirus Software.
 Installation and configuration & troubleshooting of Desktop OS.
 Administrating Desktops, Network connectivity.
 Avaya phone configuration.
 MS outlook configuration and troubleshooting.

2. Technical Skill Set
 Windows/Linux Operating Systems
 MS Office, MS Outlook
 Windows server/Exchange server
 CCNA
 SCCM
Professional Training
 Six Month Computer Hardware and Networking Training from Jetking info Center
Bangalore (Which covered Basic Computer Hardware, Windows Server2008,CCNA,OS
installation & troubleshooting Personality development and communication training)
Professional Certifications
 Master of network administration (MNA) from jetking infotrain Bangalore
Educational Qualification
 Diploma from Govt Polytechnic College, Thottada Kannur, Kerala [2010 – 2013].
 HSC from Govt Higher Secondary School, Munderi, Kannur Kerala [2008– 2010].
 SSLC from Govt higher secondary school chelora, Kerala [2008].
Personal Profile
Name : Jasir R M
Father’s Name : Moideen P
Date of Birth : 20/10/1992
Nation : Indian.
Marital Status : Unmarried.
Languages Known : English(R,W & S),Hindi(R,W ),
Malayalam(R,W & S),Arabic(R,W)
Tamil(S),Kannada(S)
Sex : Male.
Visa Status : Visit Visa (16/9/2015 To 14/9/2015)
Passport Details
Passport No : M5192814
Place of Issue : Calicut
Date of Issue : 08-01-2015
Date of Expiry : 02-01-2025
Declaration
I hereby declare that all information given above is true to the best of my knowledge and belief.
Jasir R M