This document contains the personal details, education background, certifications, employment history and responsibilities of Kaei Nan Liew, a 32-year-old Malaysian citizen currently working as a System Support Specialist for DHL Information Services focusing on desktop virtualization, security solutions, and automation. He has over 10 years of experience in IT support roles and holds several Microsoft and ITIL certifications. Throughout his career, he has led various projects and teams while gaining experience with technologies like Windows Server, Active Directory, Citrix, and VMware.

1. Liew Kaei Nan
No 20, Jalan Sutera ¾,
Taman Sutera
43000 Kajang Selangor.
kaeinan.liew@dhl.com
PERSONAL PARTICULARS
Age : 32 years old
Date of Birth : 18 November 1983
Nationality : Malaysia
Gender : Male
Marital Status : Married
Contact : 0123386625
IC No. : 831118-10-5463
EDUCATION
Tunku Abdul Rahman College
Micro Electronic Combination A (2001) – Diploma
CERTIFICATION & PROFFESIONAL MEMBERSHIPS
2015 SEP - Symantec Endpoint Protection 12.1 Administration (Training)
2015 SCCM - System Center 2012 Configuration Manager Concepts and Administration (Training)
2014 XenDesktop - Managing Citrix XenDesktop 7 Solutions. (Training)
2014 PowerShell - Automating Administration with Windows PowerShell.(Training)
2011 MCITP - Windows Server 2008 Network Infrastructure, Configuration (examination and certify)
2011 MCP - Windows Server 2008 Active Directory, Configuration (examination and certify)
2011 MCP - Enterprise Administrator on Windows Server 2008 (examination and certify)
2011 MCP - Windows Server 2008 Application Infrastructure, Configuration(examination and certify)
2011 MCP - Windows 7, Configuration (examination and certify)
2010 ITIL - ITIL Foundation Examination (examination and certify)
Employment Records
DHL Information Services (Asia-Pacific) Sdn. Bhd.
DesktopClient Technology Services (System Support Specialist)
November 2013 until now

2.  Bitlocker global service owner
 Bitlocker global compliancy follow up and issue resolve
 Virtual Desktop Enchanced (Citrix XenDesktop) global service owner.
 Architecture design - Drawing GPWS (Global Personal Workspace System) infrastructure and server
map so that all people can cleary see the connection between all services (services included: Symantec
Endpoint Protection, Altiris, End User portal, Digital User Environment, Virtual Desktop Enhance and
Reporting system ) under GPWS.
 Application Virtualization (App-V) support.
 Virtual Desktop Enchanced (Citrix XenDesktop) issue resolving and troubleshooting.
 Virtual Desktop Enchanced (Citrix XenDesktop) image creation on VMWare.
 PowerShell automation scripting creation..
 Druva Insync (Backup and recovery) support.
 Symantec Endpoint protection support.
 Service continuous improvement role. Create monitoring script for Bitlocker, Symantec, Druva Insync
and Virtual Xendesktop.
 Team leader role (team performance review, 1 to 1 meeting and review target for team members)
DHL Information Services (Asia-Pacific) Sdn. Bhd.
Wintel (Senior System Adminsitrator)
November 2012 until November 2013
 Representing single point of contact for Workplace Engineering APAC region and giving support into
the responsible area.
 Good team player, Strong team orientation to managing different global projects autonomous.
 Managing Windows servers and optimize team service level.
 Working with global project manager and management closely to ensure success delivery on workplace
projects.
 Working with Microsoft with windows error and applying hotfix to solve the problem.
 Implement MS patching monthly on production environment.
 Doing OAT on new servers and schedule the maintenance for new servers.
 Doing weekly maintenance and checking the services on windows server.
 Monitor OVO agents on all windows servers to make sure all the devices & services is up and running
 Reserved and assign static IP for requestor.
 Create new print queue on server according to user’s request.
Project Achievement
- Alignment of security groups between PRG and CBJ
- Server migration from PRG to CBJ
- DNS changing for all CBJ servers
- Decommission on old servers
- PSP and firmware upgrade on servers

3. DHL Information Services (Asia-Pacific) Sdn. Bhd.
End User Computing (Senior System Administrator)
April 2011 - November 2012
 Architecting End User Desktop management solution (Inventory Management, Software Distribution
and printer)
 Installing, Configuring and Trouble Shooting on laptop and desktop.
 Testing and implementing new Enterprise Core Build.
 Desktop/Laptop - Application support, Image creation, Ghosting, antivirus Updating, Remote Support
through Carbon Copy, RDP, VNC & DameWare support
 Support for Applications & Operating System like Windows 98/NT/2000/XP /Windows Vista according
to Project requirement.
 Creating Windows 7 Global Image and pushing image using Altiris.
 Install and support Bit locker on user’s laptop for security purpose.
 Managing APP-V by AD and support on it.
 Monitoring Symantec antivirus issue and make sure all laptops/desktops security is up to date.
 Admin rights checking on all laptops and desktops in CBJ.
 Working closely with HP on hardware replacement for desktops and laptops.
 Architecting end to end for windows 7 migration.
DHL Information Services (Asia-Pacific) Sdn. Bhd.
End User Computing (System Administrator)
2010 - April 2011
 Same role as senior system administrator.
Quarter best performance certificate: Quarter 2 of 2010
DHL Information Services (Asia-Pacific) Sdn. Bhd.
Service desk Analyst
April 2008 - 2010
 Answering call and replying email from global countries.
 FCR for outlook issue, VPN, WIFI connection, internet access issue, password reset, Blackberry
activation, HPSD issue
HSBC SDN BHD
Global Support Executive Taiwan Call Center
2006 - 2008
 Answering call from Taiwan and assist credit card user on their enquiry.
Best Customer service certificate: July 2007, August 2007, September 2007&November 2007
HAND-ON EXPERIENCE

4. Client/Servers Domain Environment, Windows Server 2003/2008, VPN , IIS, Routing And Remote Access,
Cisco, DHCP Services, Active Directory, SQL Query, Pc Anywhere ,SAN Storage,Vmware,Remedy, HP
Openview Data Protector,HP OpenView, Citrix , Altiris Notification & Deployment console, Server patching.
REFERENCE
Mr. Harry Harpreet Singh
End User Computing Manager (019-2177190)
Mr. Rajit Rajan
Desktop Client Technology Services Manager (019-3864526)