This resume is for Dhirender Kumar Gupta, who has a B.Tech in Computer Science and Engineering. He has over 2 years of experience working as a System Administrator at Dell International Services, where he administers Windows servers, both physical and virtual. Some of his responsibilities include installing and configuring Windows servers, performing health checks, troubleshooting hardware issues, updating security patches, and working with tools like Symantec Endpoint Protection and NetIQ. He is proficient in Windows server versions 2003, 2008, and 2012, and has basic knowledge of Citrix and VMware. He aims to attain a challenging server management position where he can contribute to organizational growth.

1. Resume
Dhirender Kumar Gupta
B. Tech Computer Science and Engineering.
Contact No. : - 8588860819
E-mail:- dhirender_gupta@hotmail.com
CAREER OBJECTIVE
To attain a challenging position in the field of server management where I can prove myself for growth of
the organization as well as my career.
Experience:
Work Experience
Working as System Admin in Dell International Services from August 2014.
Administration of Windows (2003, 2008 & 2012) Servers.
 2 years of experience in Remote IT services and Windows System administration,
Administering both physical and virtual servers.
 Installing, configuring and managing windows servers and ensuring their up to the mark performance.
Accessing server using Remote accessing(Mstsc, Drac)
 Installing, configuring and managing virtual windows servers.
Health check of servers(like Memory, CPU, VM CPU usages)
Troubleshoot backup failures.
Checking Services up and running
 Worked on Server Hardware like DELL.
 Troubleshooting hardware related issues of the servers.
Updating and deployment of Microsoft Security patches, VM tool etc.
Working Symantec Endpoint Protection for all Windows server platform, Installation, up gradation &
basic troubleshooting.
Working on request (Create/Modify- User id, Group, Service Account, Mailbox, Install NetIq Agent,
Decommission Server) and change management (creation, implantation).
Working on incident (Drive space, CPU, interrupt/sec, physical memory, Backup account logout, Security
Alarms etc.).
Roll in Dell: handling L1 and L2 incident and on call for L1, Queue management.
Providing Share Drive access to user
Creating groups (Domain, Global etc.)
Working with full ownership and responsibility on patching process.
Installation of Symantec endpoint protection and NetIq agent and modules with change.
Present Address:
House-214, New Ashok Nagar, New
Delhi, 110096.

2. Professional Experience
Windows Administrator (Since Aug’14 till now)
Company: Dell International Services Noida.
Project: Russell Investment
 Remotely administering and troubleshooting around 2000 servers in Physical and virtual environment.
Working on the windows server 2003/08 and 2012.
Installing the Hotfix for the server issues.
Basic knowledge of Citrix like xenapp 6.5
Knowledge of How Citrix work
Basic knowledge of VMware,
Searching accessing V-center, Accessing server on V-center, basic knowledge of creating the Machine
on VM ware platform.
Working on change and request.
 Responsible for installing patches on the servers.
 Solving backup related issue.
Backup & Restoration management through Net Backup Console.
 Coordinating with local engineers for various hardware activities.
Handling Storage expansion, Hardware replacement, granting Shared drive access, Servers access,
removing of access as well.
 Using Dell Server Manager to solving the incident related to drive failed incident.
 Supervising Symantec endpoint protection on windows servers.
 Use Dell OME Console to remotely manage and monitor the server hardware.
 Handling incidents as per priority and following up with the respected team and customers for
Resolution.
 Working on High, Medium and low severity incident.
Ticketing tool BMC Remedy OPAS V2.
Co-ordination with Client regarding RM, IM, CM etc.
Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware
inventory control in ticketing system.
Opening CASE with Microsoft & DELL Pro Support
Technical Skills
Operating systems : Windows server 2012, Server 2008, Server 2003
Packages : MS Office Tools
IT Management : ITIL, Ticketing tool (i.e. ITSM/BMC Remedy),

3. BASIC ACADEMIC CREDENTIALS
Qualification Board/University Year Percentage Aggregate
B Tech (CSE) Vel Tech University, Chennai 2013 75.25 75
H.S.C UP Board 2008 60.80 61
S.S.C UP Board 2006 68.88 69
INTERPERSONAL SKILL
 Ability to rapidly build relationship and set up trust.
 Confident, Determined and love to face challenges.
 Ability to cope up with different situations.
PERSONAL DETAILS
 Father’s Name :- Suresh Prasad Gupta
 Permanent Address :- House-206, Khesari Gidaha, Kasia, Kushinagar, UP.
 Date of Birth :- 15th June 1991
 Language Known :- English, Hindi.
 Marital Status :- Single
 Nationality/Religion :- Indian .
 Interest & Hobbies :- Gaining knowledge, trouble shooting on various task, Organizing
sport events, organizing skills competition on school level, Roaming around to enjoy food and
culture etc.
DECLARATION
I do hereby declare that the above information is true to the best of my knowledge.
Place: Dhirender Gupta.
Date: (Signature)