Analytics and automation driven end-user support solutions drive user productivity, user experience and cost reduction.

1. DESIGN • TRANSFORM • RUN 1© 2015 Copyright Genpact. All Rights Reserved.
Embed analytics and automation in end user support
to enhance productivity, experience while reducing costs
End-user computing ► Solution ► Portfolio
End-user
experience
Transparency
and insights to
enterprise
Future work
place
Cost
optimization
End-user
productivity
• Provide
personalized
services through
user
segmentation
• Culturally aligned
support model,
through a near
shore, offshore and
onshore solution
with multimedia
channel offerings
• Service desk
automation driving
faster resolution
• Provide end to end
view and ownership
by implementing
our global service
integrator
framework
• Embedding
analytics to
provide business
outcome focused
insights
• Driving initiatives
such as BYOD that
increases end point
independence
• Leverage smart
machine
capabilities to
replace traditional
support model
• Bring in consumer
self service
experience to
enhance self
service utilization
• Implement effective
end point
management
processes and
tools integrated
with ITSM
• Automate system
administration and
asset optimization
effectively
• Continuous
improvement driven
through a
combination of
analytics and
ShiftLeftSM strategy
• Advance self support
strategies such as
peer to peer support
through enterprise
social networks and
mobility enabled
support services