As the economy improves, employees will be more free to move between organizations. What will keep employees from leaving your organization? What can you do to attract them away from others? Learn about the EVP and how to prepare for the coming employee wave.
"Creating a Team w a Positive, Can-Do & Will-Do Attitude - By Deanna Lynn Cole" ~ 2015 FEB NG VTT Session1 of 2
Join the VTT and find out some tips on how to Create a Team with a Positive, Can-Do, & Will-Do Attitude. We walk you through what you need to begin your volunteer group, what to expect, dealing with changes and challenges. We also want to hear from those attending what their experiences have been.
A beginner's guide to Facebook Pages for Non-profitsCher Jones
A Facebook page is a fantastic way to spread the word about a cause and get supporters to take action. But if you are not using it strategically, less than 20% of the people who have liked your page will actually see your posts. In this workshop, social media training expert Cher Jones will share some proven strategies and tips to help you get your activity showing up in the newsfeeds of your audience, get them sharing your content with their networks and keep them coming back for more.
Volunteers and donors are feeling overworked, unappreciated, and underutilized leaving them to feel, well, empty.
But, we didn’t mean to, right?
With all that goes on in our nonprofits, stewardship sometimes gets overlooked. It’s not intentional, but it happens. And donor retention rates show it. According to the latest Fundraising Effectiveness project, only 19% of first –time donors stick around to give again the second year. And we lose $103 for every $100 we gain. No wonder feels like we can’t catch up. There is a solution: stewardship. In this presentation, learn to:
•Spot donor and volunteer fatigue
•Ask questions to better understand donor and volunteer satisfaction
•Use easy tips to increase donor passion and reduce attrition.
Introducing a volunteer mentoring program - Deanna Lynn Cole ivolunteer Unive...Deanna Cole, CVA
Introducing a volunteer mentoring program
By Deanna Lynn Cole
www.ivolunteerUNIVERSITY.com
When engaging volunteers it can be difficult to ensure that each volunteer receives the time, attention, and training that they need to be successful - this is where a volunteer mentoring program can help! Mentoring improves success in volunteer placement, increases recruiting and retention rates, engages seasoned volunteers and creates a sustainable practice for your organization. By encouraging a learning culture through mentoring, you can ensure that volunteers take an active role in spreading knowledge and best practices throughout their organization. In the first part of this two-part session, you'll learn how a mentoring program can benefit your volunteer engagement program and your organization, and some key steps and best practices for creating a mentoring program. Part II will cover building and managing a team of volunteer mentors. While it is strongly encouraged and extremely beneficial to attend both Part I and Part II of this series, attending both is not required.
What You'll Learn:
How a volunteer mentor program can positively impact a volunteer engagement program.
The benefits of mentoring to volunteers and the organization.
How to structure a mentoring program.
Best practices for introducing a volunteer mentoring program into an organization.
Who Should Attend:
Volunteer Program Managers
Those responsible for managing or engaging volunteers
FMI contact Deanna Lynn Cole at ivolunteerUNIVERSITY@gmail.com
As the economy improves, employees will be more free to move between organizations. What will keep employees from leaving your organization? What can you do to attract them away from others? Learn about the EVP and how to prepare for the coming employee wave.
"Creating a Team w a Positive, Can-Do & Will-Do Attitude - By Deanna Lynn Cole" ~ 2015 FEB NG VTT Session1 of 2
Join the VTT and find out some tips on how to Create a Team with a Positive, Can-Do, & Will-Do Attitude. We walk you through what you need to begin your volunteer group, what to expect, dealing with changes and challenges. We also want to hear from those attending what their experiences have been.
A beginner's guide to Facebook Pages for Non-profitsCher Jones
A Facebook page is a fantastic way to spread the word about a cause and get supporters to take action. But if you are not using it strategically, less than 20% of the people who have liked your page will actually see your posts. In this workshop, social media training expert Cher Jones will share some proven strategies and tips to help you get your activity showing up in the newsfeeds of your audience, get them sharing your content with their networks and keep them coming back for more.
Volunteers and donors are feeling overworked, unappreciated, and underutilized leaving them to feel, well, empty.
But, we didn’t mean to, right?
With all that goes on in our nonprofits, stewardship sometimes gets overlooked. It’s not intentional, but it happens. And donor retention rates show it. According to the latest Fundraising Effectiveness project, only 19% of first –time donors stick around to give again the second year. And we lose $103 for every $100 we gain. No wonder feels like we can’t catch up. There is a solution: stewardship. In this presentation, learn to:
•Spot donor and volunteer fatigue
•Ask questions to better understand donor and volunteer satisfaction
•Use easy tips to increase donor passion and reduce attrition.
Introducing a volunteer mentoring program - Deanna Lynn Cole ivolunteer Unive...Deanna Cole, CVA
Introducing a volunteer mentoring program
By Deanna Lynn Cole
www.ivolunteerUNIVERSITY.com
When engaging volunteers it can be difficult to ensure that each volunteer receives the time, attention, and training that they need to be successful - this is where a volunteer mentoring program can help! Mentoring improves success in volunteer placement, increases recruiting and retention rates, engages seasoned volunteers and creates a sustainable practice for your organization. By encouraging a learning culture through mentoring, you can ensure that volunteers take an active role in spreading knowledge and best practices throughout their organization. In the first part of this two-part session, you'll learn how a mentoring program can benefit your volunteer engagement program and your organization, and some key steps and best practices for creating a mentoring program. Part II will cover building and managing a team of volunteer mentors. While it is strongly encouraged and extremely beneficial to attend both Part I and Part II of this series, attending both is not required.
What You'll Learn:
How a volunteer mentor program can positively impact a volunteer engagement program.
The benefits of mentoring to volunteers and the organization.
How to structure a mentoring program.
Best practices for introducing a volunteer mentoring program into an organization.
Who Should Attend:
Volunteer Program Managers
Those responsible for managing or engaging volunteers
FMI contact Deanna Lynn Cole at ivolunteerUNIVERSITY@gmail.com
VolunteerMatch Solutions BPN Webinar: Building a Flexible - and Sustainable -...VolunteerMatch
January 2012 Best Practice Network Webinar series, presented by VolunteerMatch
Session Description:
Employees want their companies to offer the chance to get involved in local communities. But a "set it and forget it" program won't be enough to keep employees engaged and enthusiastic over the long haul. Programs today must be approached more like business programs - ones that can flex with changing environments and circumstances.
The January VolunteerMatch Solutions Best Practice Network webinar session discussed how adopting a Change Model and being flexible can prepare your organization for the changing tides of volunteer engagement in the coming year.
Panelists:
Vicky Hush, VP of Client Relations and Strategic Partnerships, VolunteerMatch
Suzanne Osten, Director of the Office of Social Responsibility, UnitedHealth Group
Erin Dieterich, Manager of Corporate Relations & Strategic Partnerships, Discovery Communications
This webinar focuses on:
1) Strategic Volunteerism - what is it and how do you strategically volunteer
2) Assessing your Volunteer Contributions - what are you really doing and how can it be measured
3) Documenting your Volunteer Work - building a portfolio and adding your volunteer work to your resume
Rob Jackson delivered a workshop at AVM 2016 exploring the world of volunteer management. Using themes from the Back to the Future series of films, Rob explored what the future trends and challeneges would be for those leading and supporting volunteers.
Imagine recruiting over 100 new volunteers each week or supporting over 250 local nonprofits annually with your employee volunteer program. The Girl Scouts of Greater Chicago and Northwest Indiana and Groupon have been able to accelerate their volunteer programs through an innovative approach and strategic community partnerships. Learn about this unique partnership and signature skills-based volunteer event—“Scout Out Engineering”—that was developed in Chicago and has scaled to the Bay Area! Both organizations also shared tips on how they use YourMatch and VolunteerMatch for volunteer management and recruitment.
Tracking and Scoring Engagement for More Effective DevelopmentPaul Ramsbottom
Strategic University Advancement Conference - Sydney 14-15 August 2013
- An introduction to scoring models and management of engagement with various stakeholders
- Doing more with less: Utilising data to identify opportunities to target your resources effectively
Paul Ramsbottom, Managing Director, ASI Asia-Pacific
Sources noted
Build Staff Buy-in for your Volunteer Engagement ProgramVolunteerMatch
Is your organization open to engaging volunteers in new ways? Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-workers prevent us from expanding the work that volunteers do. But, if you've never worked with volunteers before, it can be scary. In this webinar we'll discuss strategies for working with paid staff to engage volunteers. We'll cover what you can do to alleviate some of those fears, strategies for working within a Union environment, and how you can train and support your coworkers as they become responsible for managing volunteers.
Engame: Training Retention and Workforce Engagement PlatformNishant Mittal
Training & Development industry deals with two serious challenges:
1. Lack of retention of the training being delivered amongst employees, and
2. Underwhelming employee engagement with the training process.
EnGame, etymologically derived from Gamification and Engagement, solves this challenge by providing a platform which enables a company to:
1. Judge and enhance training retention and workforce engagement amongst participants, and
2. Relate productivity increment with training and hence calculate the ROI.
EnGame - a Training Retention and Workforce Engagement Platform - proves to be a tool which adds value to every training company and its clientele, leading to more productive and engaged workforces.
At VolunteerMatch we have a unique view into what volunteers are looking for in an opportunity. The age of one-size fits all volunteer engagement is coming to an end. This webinar will start with a review of some of the things that we know about what volunteers are looking for in an opportunity. It will then help you use this information to start designing volunteer opportunities and determining who is the “right” volunteer for your program. You’ll also learn how “word of mouth” plays such a large role in attracting volunteers to your organization and how social media makes this even more important.
This is a great introduction to some of our more advanced webinars including Where do I go from here? Engage Volunteers in New Ways, and Developing a Strategic Plan for Volunteer Engagement
Knowing the trends of volunteerism can play a crticial role in your efforts to recruit and retain them to your mission. Examination of six trends provide suggestions on how to build a volunteer-centric culture, be responsive to volunteer needs, demonstrate flexibility and creativity, avoid overload, create the right connections and stand out from the crowd.
VolunteerMatch Solutions BPN Webinar: Building a Flexible - and Sustainable -...VolunteerMatch
January 2012 Best Practice Network Webinar series, presented by VolunteerMatch
Session Description:
Employees want their companies to offer the chance to get involved in local communities. But a "set it and forget it" program won't be enough to keep employees engaged and enthusiastic over the long haul. Programs today must be approached more like business programs - ones that can flex with changing environments and circumstances.
The January VolunteerMatch Solutions Best Practice Network webinar session discussed how adopting a Change Model and being flexible can prepare your organization for the changing tides of volunteer engagement in the coming year.
Panelists:
Vicky Hush, VP of Client Relations and Strategic Partnerships, VolunteerMatch
Suzanne Osten, Director of the Office of Social Responsibility, UnitedHealth Group
Erin Dieterich, Manager of Corporate Relations & Strategic Partnerships, Discovery Communications
This webinar focuses on:
1) Strategic Volunteerism - what is it and how do you strategically volunteer
2) Assessing your Volunteer Contributions - what are you really doing and how can it be measured
3) Documenting your Volunteer Work - building a portfolio and adding your volunteer work to your resume
Rob Jackson delivered a workshop at AVM 2016 exploring the world of volunteer management. Using themes from the Back to the Future series of films, Rob explored what the future trends and challeneges would be for those leading and supporting volunteers.
Imagine recruiting over 100 new volunteers each week or supporting over 250 local nonprofits annually with your employee volunteer program. The Girl Scouts of Greater Chicago and Northwest Indiana and Groupon have been able to accelerate their volunteer programs through an innovative approach and strategic community partnerships. Learn about this unique partnership and signature skills-based volunteer event—“Scout Out Engineering”—that was developed in Chicago and has scaled to the Bay Area! Both organizations also shared tips on how they use YourMatch and VolunteerMatch for volunteer management and recruitment.
Tracking and Scoring Engagement for More Effective DevelopmentPaul Ramsbottom
Strategic University Advancement Conference - Sydney 14-15 August 2013
- An introduction to scoring models and management of engagement with various stakeholders
- Doing more with less: Utilising data to identify opportunities to target your resources effectively
Paul Ramsbottom, Managing Director, ASI Asia-Pacific
Sources noted
Build Staff Buy-in for your Volunteer Engagement ProgramVolunteerMatch
Is your organization open to engaging volunteers in new ways? Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-workers prevent us from expanding the work that volunteers do. But, if you've never worked with volunteers before, it can be scary. In this webinar we'll discuss strategies for working with paid staff to engage volunteers. We'll cover what you can do to alleviate some of those fears, strategies for working within a Union environment, and how you can train and support your coworkers as they become responsible for managing volunteers.
Engame: Training Retention and Workforce Engagement PlatformNishant Mittal
Training & Development industry deals with two serious challenges:
1. Lack of retention of the training being delivered amongst employees, and
2. Underwhelming employee engagement with the training process.
EnGame, etymologically derived from Gamification and Engagement, solves this challenge by providing a platform which enables a company to:
1. Judge and enhance training retention and workforce engagement amongst participants, and
2. Relate productivity increment with training and hence calculate the ROI.
EnGame - a Training Retention and Workforce Engagement Platform - proves to be a tool which adds value to every training company and its clientele, leading to more productive and engaged workforces.
At VolunteerMatch we have a unique view into what volunteers are looking for in an opportunity. The age of one-size fits all volunteer engagement is coming to an end. This webinar will start with a review of some of the things that we know about what volunteers are looking for in an opportunity. It will then help you use this information to start designing volunteer opportunities and determining who is the “right” volunteer for your program. You’ll also learn how “word of mouth” plays such a large role in attracting volunteers to your organization and how social media makes this even more important.
This is a great introduction to some of our more advanced webinars including Where do I go from here? Engage Volunteers in New Ways, and Developing a Strategic Plan for Volunteer Engagement
Knowing the trends of volunteerism can play a crticial role in your efforts to recruit and retain them to your mission. Examination of six trends provide suggestions on how to build a volunteer-centric culture, be responsive to volunteer needs, demonstrate flexibility and creativity, avoid overload, create the right connections and stand out from the crowd.
How does your performing arts organization generate public value? How will this change as the arts sector undergoes digital transformation? Come explore the cultural and creative shift digital transformation opens, and take your first steps to re-imagining how shared value is generated and how you can open yourself to deeper engagement with new audiences.
This presentation was developed and delivered as part of the linked digital future initiative. For more information, visit: https://linkeddigitalfuture.ca/resources/workshops/
A talk I gave at CoThinkTank11 about design thinking and social business innovation. I argued that we need to focus less on rhetoric and more on building practical tool that help people learn to innovate.
Some insight into what information VCs are looking for from early stage companies, and why startups themselves should be gathering and focusing on this self-same information
The Cause Connection is a community where volunteers are matched with organizations working for causes they are passionate about, in their locality. Share your experiences with other volunteers, inspire them to get out, do more for their neighbourhood.
Earn Karmapoints, and let your friends know about it through social media!
Global progress and delay in ending violence against childrenThomas Müller
The International NGO Council on Violence against Children was established in 2006 to work with NGOs and other partners, including member states, to ensure that the recommendations from the UN Study on Violence against Children are effectively implemented. Now, as the Sustainable Development Goals adopt the call to end all violence against children and the Global Partnership to End Violence Against Children take up the mantle of pursuing this goal, the NGO Council publishes its fourth and final report.
The report concludes that for many children around the world violence is an ever present fact of life. Where progress has been made, it remains tainted by its limitations. The contributions from key global experts on violence against children point to some hard truths about our failings, but also to the way ahead.
Innovation within organisations: Child Helpline International - Innovation Ex...Thomas Müller
Innovation within organisations: Child helpline International launched a campaign called Free Our Voices in order to raise awareness amongst telecom operators of the high number of unanswered calls to child helplines. The campaign is innovative because it is Child helpline International's first campaign, it involves ground breaking technology and it is entirely youth led. These slides were used in at The Innovation Exchange organised by War Child Holland in collaboration with TNO on 8 December 2015 in The Hague.
Creating a Non-Violent Juvenile JusticeThomas Müller
Child Helpline International is part of the "International NGO Council of Violence against Children", which developed this report. This report from creates an enriching
vision of a non-violent juvenile justice system.
The vision is no more than the fulfillment of states’
obligations under international law to create a distinct
and separate justice system which takes account of
the special status of the child, focuses exclusively on
rehabilitation and reintegration and protects the child
from all forms of violence.
The International NGO Council on Violence Against Children: "creating a non-v...Thomas Müller
The International NGO Council on Violence Against Children has launched it latest report, "Creating a non-violent juvenile justice system". This report is a follow-up to the 2006 UN Study on Violence against Children. This report has been written to address the growing epidemic and global magnitude of the violence being experienced by children in juvenile justice systems. Whilst aspiring to clarify the many ways in which governments are failing to protect children in conflict with the law, the report also presents a non-violence vision of juvenile justice.
Chat Counselling for Children and Youth - A HandbookThomas Müller
This book was developed by Trine Sindahl from the Child Helpline International Danish member organisations Bornsvilkar. Child Helpline International has translated it from Danish into English language in order to make this great resource avaialble to a bigger target group.
Categorising or labelling large and diverse groups of people as vulnerable can lead to fragmented and
ineffective interventions, which ignore overlapping vulnerabilities and the changing nature of
vulnerabilities over time, even during one specific crisis”. To effectively and strategically respond to
the protection needs of populations across the conflict impacted region, decision makers must
determine which vulnerable groups are most in need of humanitarian support and what the factors
are that increase and compound their vulnerabilities.
Fundraising Handbook for child protection and gender based violence in humani...Thomas Müller
The global Gender Based Violence (GBV) and Child Protection Working Group
(CPWG) areas of responsibilities (AoRs) have developed this handbook to
provide practical guidance to child protection and GBV coordination groups and
their members; with the aim of helping them access more humanitarian funding.
Minimum Standards for Child Protection in Humanitarian ActionThomas Müller
The Child Protection Working Group (CPWG) is the global level forum for coordination and collaboration on child protection in humanitarian settings. The group brings together NGOs, UN agencies, academics and other partners under the shared objective of ensuring more predictable, accountable and effective child protection responses in emergencies. - See more at: http://cpwg.net/cpwg/#sthash.wTqjET4D.dpuf
In 2010 the members of the global CPWG agreed on the need for child protection standards in humanitarian settings. The Minimum Standards for Child Protection in Humanitarian Action were developed between January 2011 and September 2012. The process of drafting the Minimum Standards involved over 400 individuals from 30 agencies in over 40 countries, including child protection practitioners, humanitarian actors from other sectors, academics and policy makers. - See more at: http://cpwg.net/minimum-standards/#sthash.01h1va2Z.dpuf
3. Why Place a Value on Volunteers?
• How much is this woman worth to your organisation?
4. Why Place a Value on Volunteers?
• To compare the value of different types of volunteers
• To compare volunteer value to other types of supporters
• To make a case for investment in volunteers
• To understand which types of volunteers offer the highest
value to your organisation
• To understand which types of volunteer fundraising
activities offer the highest value to your organisation
• To understand how much you can afford to invest in
building relationships and supporting different types of
volunteers
5. Making a start: Segmentation
Instead of treating volunteers as an ‘amorphous
mass’ we need to:
• differentiate types of volunteers
• understand what makes each different
We then need to create a comprehensive list of
volunteer types for:
i.groups
ii.individuals
6. Optimising my team’s time
How do I get them to focus
their energies on what is most
important for the business?
7. Value Days
Assign a weighting to different activities
undertaken depending upon their value to
the organisation and the individual’s job
Monitor time against those activities
Calculate a weighted number of hours/days to
measure performance
Set targets for the number of value days per
month or per year
8. Value Days
Charity X - Value Days
Weekly Timesheet
Activity Value Time spent Value Target Variance
(Hours) Hours
Administration 0.1 10 1.00
Servicing existing supporters 0.5 9 4.50
Thank you events 1.0 0 0.00
Developing existing supporters 1.5 5 7.50
Finding new supporters 1.2 4 4.80
Finding legacy pledgers 2.0 5 10.00
Finding HNWIs 2.0 0 0.00
Pledger/HNWI Care 1.5 2 3.00
10. Hierarchy of Support Framework
Band Formal Informal Individuals
Groups Groups
High
Medium
Low
11. value:support matrix
Used to plot the portfolio of community groups
assessing their value (most often financial)
against their required level of support.
It can help organisations to better understand
where each community group sits in terms of
their actual performance relative to their
support needs and how to assess what their
future could be.
14. contribution:value matrix
The logical next step as it goes beyond cash…
It is designed to help fundraisers place a value
beyond financial on their community groups and
can be used in two ways:
• to assess actual value
• to assess potential value
16. Budget 2010
Group name and type
Criteria
Contribution Value Matrix
income (bands 1-10, each band worth £5k)
Value
Other value (bands 1-10, for values such as networks, amabassadors,
Existing
campaigners, etc.)
Direct Costs (1 for no direct costs up to 10 in £5k jumps)
Cost
Staff effort (1 for no time up to 10 for very labour intensive)
Community Fundraising Committees / Groups
Profit
income (bands 1-10, each band worth £5k)
Value
Other value (bands 1-10, for values such as networks, amabassadors,
campaigners, etc.)
Direct Costs (1 for no direct costs up to 10 in £5k jumps)
Cost
Staff effort (1 for no time up to 10 for very labour intensive)
Potential (additional value and cost only)
Profit
comments
Contribution:Value Matrix
17. Breakout Session -Supporting Groups
How useful is segmentation as a driver for staff
behaviour – currently and potentially?
What could you and your team(s) do differently in
the way that you manage and support
Branches/Groups/Committees…so that you
achieve volunteer income leverage without
compromising customer service?
18. Breakout Session – Focus on Individuals
What are the challenges that you face in
order to apply the hierarchy model to
individual supporters?
How might you overcome these?
19. Rewarding volunteers
• Why do I volunteer?
• Passionate belief in the cause
• Because I was asked by a friend
• I want to put something back
• I want to improve my CV
• The job looked interesting
20. Rewarding volunteers
• Thank them
• Celebrate
• Treats
• Anniversaries (personal and corporate)
• Social activities
• Lapel pins (silver, gold, diamante)
• Training
• Promotion