The document discusses the importance of teamwork in delivering excellent customer service. It emphasizes that customer needs are often handled by multiple team members working together. Effective teamwork requires clear roles and responsibilities, good communication, and a shared goal of service excellence. When teams work well together, it leads to increased job satisfaction, motivation and better service for both internal and external customers. The document provides examples of dos and don'ts for effective teamwork.
The Clever Grab Solutions is an Independently owned recruitment business with enormous industry recruitment experience at both local &national level. The Clever Grab Solutions was established by Mr. Raj Narain (CEO) following increasing demands from clients & candidates looking for a trust worthy & quality service. "We are a small team with big thoughts"
The Clever Grab Solutions is an Independently owned recruitment business with enormous industry recruitment experience at both local &national level. The Clever Grab Solutions was established by Mr. Raj Narain (CEO) following increasing demands from clients & candidates looking for a trust worthy & quality service. "We are a small team with big thoughts"
Rethinking Services - a User-centred Approachstandhead
Communicates why a user-centred approach is needed for good service provision and explains the service design method to a non-design audience to include senior management, line management and staff. Was part of an assignment at Dublin City Council. Further information: Una.mcgrath@hotmail.com
How can you make the best use of SharePoint to help your company generate value? You need to map the usage of SharePoint to your company's business model. To do this it helps to also examine the business model you are utilizing for your internal SharePoint organization. This presentation walks through utilizing the Business Model Canvas to visualize, examine and prototype your SharePoint business model.
Rethinking Services - a User-centred Approachstandhead
Communicates why a user-centred approach is needed for good service provision and explains the service design method to a non-design audience to include senior management, line management and staff. Was part of an assignment at Dublin City Council. Further information: Una.mcgrath@hotmail.com
How can you make the best use of SharePoint to help your company generate value? You need to map the usage of SharePoint to your company's business model. To do this it helps to also examine the business model you are utilizing for your internal SharePoint organization. This presentation walks through utilizing the Business Model Canvas to visualize, examine and prototype your SharePoint business model.
Hall, W.P. 2006. Emergence and growth of knowledge and diversity in hierarchi...William Hall
Presentation for [University of Melbourne Department of Information Sciences Research Seminar - 13 October 2006. Based on a paper and presentation "Emergence and growth of knowledge and diversity in hierarchically complex living systems" for the Workshop "Selection, Self-Organization and Diversity CSIRO Centre for Complex Systems Science and ARC Complex Open Systems Network, Katoomba, NSW, Australia 17-18 May 2006.
Facebook Timeline for Hotels - Are you ready for the change?Avvio
Facebook is instituting mandatory changes that will alter the look of company profile pages starting Friday 30th March.
The new "timeline" profile page layout allows hotels to express themselves more visually to boost the amount of time people spend engaging with their pages.
This month's webinar will help you understand the impact of these changes and the scale of opportunities available to hotels.
What we will cover:
1. Managing your page on Timeline
2. Insights on Timeline
3. Best practice guidelines
4. Opportunities
5. Strategies to increase fan engagement
6. Tips to optimise your new Timeline
Failing to learn from Australia’s most successful defence projectWilliam Hall
Presents the history of the now defunct Australian defense contractor, Tenix Defence, as a case study in success and failure in managing large engineering projects.
Over its 20 year history, (2) Tenix successfully completed Australia's largest defense ($7 bn) project to build 10 ANZAC Frigates for Australia and New Zealand on-time, on-budget, for a healthy company profit against a stringently fixed price contract; and customers that are still happy with their ships and support 7 years after the last ship was delivered; and (2) failed so miserably on the next largish project to build 7 simpler ships for New Zealand that Tenix's owners decided to auction all of their defence assets. Also, in the 21st Century and despite the ANZAC success, the $8 bn Air Warfare Destroyer (AWD) project to build 3 ships is years behind schedule and billions over budget.
For more than 17 years of this history the author was a knowledge management systems analyst with access to most areas of company operations and thus able to observe sources of the successes and failures (including from the vantage point of Tenix's bid development for the AWD. The presentation shows that most successes and failures related to the ways in which Tenix managed their corporate and human knowledge, and attempts to infer some critical lessons that should be learned from this history.
People are the chief drivers of great customer experiences. Supporting systems play an enabling role. People with aligned happy lives that is. Grumpy complaning people aint able to
This resource guide demonstrates how a well-planned, comprehensive recognition and reward program can energize, empower, and rally employees to be more productive. It also shows how a R&R program can enrich a company culture and effectively align employees with corporate goals and objectives.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
1. DELIVER
SERVICE
EXCELLENCE
THROUGH
TEAMWORK
Asdrin
Qi
Ranne
2010141116
Debby
Citra
2010140697
Shinta
Hawa
Thandari
2010140901
Tania
Joviani
2010140851
Valerine
2010140219
Vebrina
Ajeng
2010140691
PR14
–
1C
STIKOM
–
LONDON
SCHOOL
OF
PUBLIC
RELATIONS
JAKARTA
3. Why
team
working
is
so
IMPORTANT
for
customer
service?
From
the
point
of
view
of
the
customer
:
products
and
services
oXen
cannot
be
dealt
with
by
one
person
alone
-‐
several
team
members
may
be
involved
when
dealing
with
a
single
customer.
VALERINE
4. od
To
increase
a
go
n,
te am
corpora[o
y
the re
are
certainl
o:
seve ral
things
to
d
Need
to
pass
on
a
lot
of
informa[on
about
the
customer
Each
member
should
know
their
own
role
and
the
roles
of
the
other
team
members.
VALERINE
5. What
can
help
increase
the
effecMveness
in
corporaMon
conducted
in
a
team?
VALERINE
8. Another
benefit
of
teamworking
is
that
People
in
another
departments
and
other
parts
The
key
benefits
of
teamworking
Of
business
can
deliver
more
Using
others
to
help
you
with
problems
Effec[ve
service
and
difficul[es
ASDRIN
QI
RANNE
9. REMEMBER
AS
CUSTOMER
SERVICE
TEAMWORK…
Prime
Objec+ve
of
CSP
team
Deliver
excellent
service
Know
how
to
deliver
To
the
customer
excellent
Service
to
the
customer
‚The team's overall
objective where there
should be a shared
vision of service
excellence‘
ASDRIN
QI
RANNE
10. INVOLVEMENT
OF
PEOPLE
Involvement
MoMvaMon
People
at
work
like
to
be
involved.
A
sense
of
involvement
tends
to
mo[vate
people.
Everyone
in
the
organiza[on
can
ul[mately
be
involved
in
delivering
service
excellence
to
the
customer
ASDRIN
QI
RANNE
11. OTHER
The
team
has
shared
objec[ves
Better knowledge of others'
job roles
BENEFITS
Enjoyment of Working with
Others
Increased
involvement,
job
Sa[sfac[on,
and
mo[va[on
Someone
to
help
out
when
There
are
deadlines
to
meet
Beger
communica[on
between
departments
ASDRIN
QI
RANNE
27. Take
[me
in
your
team
to
Stay
involved
and
try
to
keep
all
review
and
improve
how
the
the
other
team
members
involved
team
operates
Get
together
socially
and
have
fun
it
helps
with
communica[on
DO!
Make
sure
the
team’s
Make
sure
that
your
objec[ves
are
clear
team
members
all
communicate
well
Work
together
as
much
as
Have
short
,
sharp
team
mee[ngs
possible
when
you
are
trying
to
give
everyone
a
chance
to
air
solve
customers
problems
their
views
and
suggest
improvements
Talk
regularly
about
who
will
do
what
and
by
when
Make
sure
your
own
objec[ves
are
clear
TANIA
JOVIANI
28. Let
a
“blame
culture”
develope
–
share
responsibility,
when
things
go
wrong
Worry
if
the
team
does
not
work
Miss
any
chance
to
perfectly
–
it
will
congratulate
the
team
on
need
“fine
its
successes
tuning”
from
[me
to
[me
Allow
the
team
to
Let
your
team
be
“over-‐ become
an
“elite
club”
managed”
so
that
that
doesn’t
work
with
ON’T!
members
are
not
involved
D
other
parts
of
the
in
decision
making
bussiness
TANIA
JOVIANI