Value Streams and the Scaled Agile Framework

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PEOPLE | PROCESSES | TECHNOLOGY

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Value&Streams&and&SAFe
Sue Shreve – cPrime SAFe Practice Lead, SPCT4, Enterprise Agile
Coach and Trainer, CSP, CSPO, CSM

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Sue&Shreve&–cPrime&SAFe&Practice&Lead
Agile&Coach&and&Product&Management&Executive&with&over&20&years&experience.&
Areas&of&particular&expertise&include&enterprise&Agile&transformation&– training,&
coaching,&Scrum&Master,&also,&application&life&cycle&product&management&in&
commercial&enterprise&software&and&platform&development.&Possesses&strong&
skills&as&a&leader,&mentor,&coach,&achieving&great&success&in&developing&high&
performance&teams&using&a&blend&of&technical&knowledge&and&leadership&ability&
with&a&constant&focus&on&customer&satisfaction.&
Assisted&in&enterprise&Agile&transitions&at&Syniverse,&Greendot,&LG&Electronics,&
Philips&Medical,&Greenplum,&CIG&insurance,&others
One&of&first&35&SPCTs&globally&– passionate&about&how&SAFe&provides&alignment&
and&traceability&from&Architecture&and&Business&Initiatives&down&to&development&
and&release.&&&
Certified&Scaled&Agile&Framework&(SAFe)&Program&Consultant&Trainer&(SPCT),&
Certified&Scrum&Professional&(CSP),&Certified&Product&Owner&(CSPO),&Certified&
Scrum&Master&(CSM)&
Strong&expertise&in&coaching.&Completed&courses&through&the&Agile&Coaching&
Institute
M.S.&Mechanical&Engineering,&Stanford&University

Agenda
Todays&discussion:
! Identifying&Value&Streams&
• What&are&they
• Why&are&they&important
• How&they&fit&it&in&the&SAFe&Implementation&Roadmap
• Value&Streams&and&Agile&Release&Trains

Poll&Question
How&many&ARTs&have&you&launched?
a) None,&but&thinking&about&it
b) None,&but&no&plans&currently
c) 1J2
d) 3&or&more

Your&Agile&Adoption
Where&are&You?
Your&Agile&Adoption&is&Evolving…
Current&State:
• Traditional&and/or&ad&hoc&iterative
practices
• Some&Agile&Teams
• Mostly&Agile&Teams
Motivation&to&change:
• “Burning&Platform”
• Continuous&Improvement
• Somewhere&between

The&Scaled&Agile&Framework

SAFe&Implementation&Roadmap
Identify&Value&
Streams

Value&Streams
1.&&&What&is&a&Value&Stream?
2. Why&do&we&need&to&identify&Value&Streams?
3. How&to&identify&the&Agile&Release&Trains&(ARTs)?
http://www.scaledagileframework.com/identifyvaluestreams
andarts/

What&is&a&Value&Stream?
A"Value"Stream"is"a"sequence"of"activities"that"deliver"value,"
goods"or"services,"for"example,"to"a"customer.
! It&offers&a&holistic&view&of&how&work&flows&through&a&system&from&“request&
to&receipt”,&&“order&to&deliver”,&“quote&to&cash”&or&“cradle&to&grave”.
! It&starts&with&a&trigger&such&as&a&request&for&goods&and&ends&when&the&good&
are&received&by&the&customer.&
! The&Value&stream&contains
• The&people&who&do&the&work
• The&systems&that&they&develop&or&operate
• The&flow&of&information&and&material

Why&is&it&Important&to&Identify&
Value&Streams?
Fundamentally,&we&want&to&understand&how&work&flows&across&the&system&that&
delivers&value&to&the&customer.
Your&company&may&have&grown&organically&and&rapidly&under&market&pressures
• Aligned&around&functional&groups&or&departments,&or&regionally,&maybe&through&
acquisitions&
As&a&result&there&may&be&
• Lack&of&clarity&on&prioritization
• Many&handoffs
• Less&alignment&between&business&and&development
• Basically,&not&considering&the&system&as&a&whole,&a&suboptimal&system
By&aligning&around&value& shorter&time&to&market,&higher&quality,&better&
productivity
We"Define"Agile"Release"Trains"aligned"on"the"Value"Streams

Functional&Silos
Value"Streams:"
Sales
Product&
Dev. Service Fulfillment Finance

Conduct&A&Value&Stream&Workshop
Carve&out&time&for&a&specific&workshop:
• We&will&
• Rough&out&a&few&Value&Streams&at&a&high&level&to&give&context&for&the&VS&you&
want&to&focus&on
• Decide&which&area&you&want&to&do&first&– higher&visibility&with&clear&products&or&
services,&leadership&support,&collaborating&teams
• Spend&focused&time&– small&but&representative&group,&business&and&IT
• 1J2&days&as&needed,&could&be&a&series&of&workshops,&room,&postJit&notes
• Goal:&Create&the&Value&Stream&Flow
• Deep&enough&but&not&too&deep
cPrime&SPCs&can&help&with&a&Value&Stream&workshop&identification&and&analysis.

Types&of&Value&Streams
Operational"Value"Stream:
Depicts&how&value&is&created&directly&
for&a&customer,&end&to&end.&Operational&
value&streams&use&software&and&
hardware&systems&
Development"Value"Stream:
Does&not&provide&value&directly&for&the&
customer,&but&the&development&value&stream&
is&how&the&systems&that&are&used"in"the"
operational"value&stream&are&built.&
Development&value&streams&support&or&enable&
the&operational&value&streams.
Systems used&in&the&
Operational&Value&Stream, developed&
by&the&Development&Value&Stream

How&Do&you&Identify&the&Operational&
Value&Streams?
Look&for&the&following&things:
What&products&or&Product&Lines&are&you&selling?
• What&are&the&tabs&or&categories&of&products&grouped&on&your&website?
• What&events&happen&that&cause&a&customer&transaction?
What&are&the&high&level&processes&of&your&IT&organization?&
• Who&are&your&internal&customers?
• What&business&processes&do&you&support?

An&Example&
• A&popular&website&that&sells&Music,&Books,&Audio,&Video
• They&sell&and&manage&online&courses
• They&also&book&and&manage&events&all&over&the&world

Value&Stream&Type&J Operational
Operational&Value&Stream&– Depicts&steps&to&provide&goods&or&services&to&
the&customer
Customer
Fulfillment
Catalog/
Selection
Billing
Customer
Management
Manage
Events and
Courses

Identify&the&Systems&
Identify&the&systems&that&are&developed&to&support&the&
operational&value&stream
Customer
Fulfillment
Catalog/
Selection
Billing
Customer
Management
Manage
Events and
Courses
CRM Catalog/Selection Billing/Finance Fulfillment Scheduler

Development&Value&Stream
Fulfillment
Catalog/
Selection
BillingCustomer
Management
Manage
Events and
Courses
CRM Catalog/Selection Billing/Finance Fulfillment Scheduler
People&that&build&the&systems
Development&Value&Stream&– People&and&steps&
to&develop&new&products,&systems&or&services&
capabilities&that&enable&the&operational&value&
stream

The&People&that&Build&the&Systems
Platform,&catalog,&billing,&fulfillment&&65&People&&&
Systems&for&Managing&Online&Courses&50&People&
Systems&for&Creating&and&Managing&Events&&30&People&

Defining&Agile&Release&Trains&for&the&
Development&Value&Streams
ART&2:&&Online&Courses
ART&1:&&Platform&and&Catalog&and&Events
Systems&for&Managing&Online&Courses
50&people
Platform,&Catalog&&and&Events
95&people

Poll&Question
How&many&people&do&you&have&working&on&your&larger&programs?
a. 2030
b. 3140
c. 4150
d. 50+

Recap
You"may"find"your"organization"is"aligned"around"functional"silos
Conduct&a&Value&Stream&Analysis&workshop&so&that&you&can&align&the&ARTs&
around&the&delivery&of&value
• Identify&the&operational&value&streams&that&support&delivery&to&the&customer
• Name&the&systems&that&support&the&operational&value&stream
• Identify&the&People&who&build&these&systems&and&determine&the&best&way&to&
align&them&with&one&or&more&Agile&Release&Train
Define&the&ARTS&
• Organized&around&subsystems&and/or&capabilities
• Minimize&dependencies
• Size&50J125&people

Resources&and&Further&Reading
www.scaledagileframework.com Articles&on&Value&Streams&and&
Implementation&Roadmap
Value&Stream&Mapping,&Karen&Martin&and&Mike&Osterling,&McGraw&Hill&
Education,&2014
www.cPrime.com We&can&help&you&scale&your&Agile&Practices&with&SAFe!

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