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Pankaj Nalwa
Profile of Trainer

 Industrial Experience of 16 years with well known organizations.

 Being from Engineering background and specialization in
Tooling, done many projects of Product Development.

 MBA in International Business, helped in dealing with
International clients according to norms and international law.

 Lead trainer for “A.P.Q.P”, “Value Engineering”, “P.P.A.P”,
“F.M.E.A”, “Product Development Practices”, “Tool Room
Management”, “Practices for Good Design”.




                                                      Pankaj Nalwa
Perspective



people processes                  View of Organization
                 products

                                        results
   View of Customer
                      outcomes benefits



                                        Pankaj Nalwa
Who are our Customers?


 Most Useful    1. End Users                             Least heard
                Example: Consumer, Service User


                2. Intermediate Customers
                Example: Retailer, Distributor, OEM



                3. Internal Customers
 Least Useful   Example: Manufacturing, In-plant User     Most heard




                                                        Pankaj Nalwa
Capturing Voice of the Customer




                           Pankaj Nalwa
Obtaining Voice of the Customer


                    Who is the customer?


                    What should we measure?


                    How do we measure?


                    How do we use what we measure?




                                                      Pankaj Nalwa
What should we measure?

                Value mismatches


                Good performance and satisfactory perception

                       Technical people

                       Owner / User


                Faults & Complaints


                Similar completed projects



                                                       Pankaj Nalwa
How do we measure?


           Any structured information gathering mechanism

           Focus group(s) of stake holders

           Telephonic interviews

           Mail questionnaires

           Personal interviews

           User logs




                                                       Pankaj Nalwa
What is Value?



            Value is a measure of “Cost Effectiveness”.


            It is the relationship between functional need(s)
            and the cost to meet that need.


            Value = (Functional) Performance / (Unit) Cost




                                                           Pankaj Nalwa
What is Good Value?



     Unnecessary performance even at very low cost is wasteful and
     thus is a poor Value.


     All functional performance costs money. But not all performance is
     needed or even wanted.


     Good Value is the lowest product cost required to achieve
     high customer / user acceptance.




                                                              Pankaj Nalwa
Value Engineering


     Value Engineering is the formal or informal attempt to assure
     highest value by delivering all required functions at the lowest
     overall cost.

     It is a systematic review of a project, product or process to improve
     performance, quality and / or life-cycle cost by an independent
     muti-disciplinary team of specialists.


     Value Engineering is not a cost cutting process that reduces
     project life cycle time, scope or quality.




                                                                Pankaj Nalwa
When is VE / VA study performed?



               About at the 25% of design stage


               Preliminary line and grade inspection


               Preferred alternate stage




                                                        Pankaj Nalwa
Objectives of VE / VA


              Improve project quality

              Reduce project cost

              Foster innovation

              Eliminate unnecessary and costly design elements

              Ensure efficient investments

              Develop implementation procedures




                                                         Pankaj Nalwa
Life Cycle Costing (LCC)


            Economic assessment of completing design
           alternatives


            Focuses on total costs


            Optimizes value and improves         return   on
           investment (ROI) for a given project




                                                           Pankaj Nalwa
The Rule of Ten




                  Pankaj Nalwa
Reasons for unnecessary project costs

              Lack of information

              Lack of innovation / ideas

              Temporary circumstances

              Honest wrong beliefs

              Changes in ownership requirements

              Lack of communication and specifications

              Outdated standards and specifications




                                                          Pankaj Nalwa
Individual Efforts
           Process                  Project
Designer   Owner Engineers Users    Manager



                 Problem

               Team Effort




               Solution
                                   Pankaj Nalwa
Part – 2 includes Phases in VE / VA Process and
                             Implementation.




pankajnalwa@gmail.com                                     Pankaj Nalwa

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Value Engineering Part 1

  • 2. Profile of Trainer  Industrial Experience of 16 years with well known organizations.  Being from Engineering background and specialization in Tooling, done many projects of Product Development.  MBA in International Business, helped in dealing with International clients according to norms and international law.  Lead trainer for “A.P.Q.P”, “Value Engineering”, “P.P.A.P”, “F.M.E.A”, “Product Development Practices”, “Tool Room Management”, “Practices for Good Design”. Pankaj Nalwa
  • 3. Perspective people processes View of Organization products results View of Customer outcomes benefits Pankaj Nalwa
  • 4. Who are our Customers? Most Useful 1. End Users Least heard Example: Consumer, Service User 2. Intermediate Customers Example: Retailer, Distributor, OEM 3. Internal Customers Least Useful Example: Manufacturing, In-plant User Most heard Pankaj Nalwa
  • 5. Capturing Voice of the Customer Pankaj Nalwa
  • 6. Obtaining Voice of the Customer  Who is the customer?  What should we measure?  How do we measure?  How do we use what we measure? Pankaj Nalwa
  • 7. What should we measure?  Value mismatches  Good performance and satisfactory perception Technical people Owner / User  Faults & Complaints  Similar completed projects Pankaj Nalwa
  • 8. How do we measure?  Any structured information gathering mechanism  Focus group(s) of stake holders  Telephonic interviews  Mail questionnaires  Personal interviews  User logs Pankaj Nalwa
  • 9. What is Value? Value is a measure of “Cost Effectiveness”. It is the relationship between functional need(s) and the cost to meet that need. Value = (Functional) Performance / (Unit) Cost Pankaj Nalwa
  • 10. What is Good Value? Unnecessary performance even at very low cost is wasteful and thus is a poor Value. All functional performance costs money. But not all performance is needed or even wanted. Good Value is the lowest product cost required to achieve high customer / user acceptance. Pankaj Nalwa
  • 11. Value Engineering Value Engineering is the formal or informal attempt to assure highest value by delivering all required functions at the lowest overall cost. It is a systematic review of a project, product or process to improve performance, quality and / or life-cycle cost by an independent muti-disciplinary team of specialists. Value Engineering is not a cost cutting process that reduces project life cycle time, scope or quality. Pankaj Nalwa
  • 12. When is VE / VA study performed?  About at the 25% of design stage  Preliminary line and grade inspection  Preferred alternate stage Pankaj Nalwa
  • 13. Objectives of VE / VA  Improve project quality  Reduce project cost  Foster innovation  Eliminate unnecessary and costly design elements  Ensure efficient investments  Develop implementation procedures Pankaj Nalwa
  • 14. Life Cycle Costing (LCC)  Economic assessment of completing design alternatives  Focuses on total costs  Optimizes value and improves return on investment (ROI) for a given project Pankaj Nalwa
  • 15. The Rule of Ten Pankaj Nalwa
  • 16. Reasons for unnecessary project costs  Lack of information  Lack of innovation / ideas  Temporary circumstances  Honest wrong beliefs  Changes in ownership requirements  Lack of communication and specifications  Outdated standards and specifications Pankaj Nalwa
  • 17. Individual Efforts Process Project Designer Owner Engineers Users Manager Problem Team Effort Solution Pankaj Nalwa
  • 18. Part – 2 includes Phases in VE / VA Process and Implementation. pankajnalwa@gmail.com Pankaj Nalwa