This document summarizes the agenda and objectives of a VMware engagement to assess an organization's readiness for cloud computing services. The engagement will include discovery workshops to understand the client's current state, gap analysis against VMware best practices, planning workshops to prioritize recommendations, and a final report. The engagement aims to evaluate the client's strategy, organization, processes and architecture to identify opportunities to improve their ability to deploy and operate a VMware cloud computing environment.

1. © 2013 VMware Inc. All rights reserved
VMware Operational Readiness
for Cloud Computing Service
Kickoff

2. 2
Download
 Student Guide & Internal & Confidential Update Daly - https://goo.gl/VVmVZ0
-- Release Notes http://ouo.io/BWTCno
00 Document Map http://ouo.io/NIZVq
01 Delivery Reference Guide http://ouo.io/y6yXB
02 Pre-Engagement Checklist http://ouo.io/zXIPg
03 Consultant Guide http://ouo.io/GoUlA
A01 Work Breakdown Structure http://ouo.io/YhaJ86
A02 Kickoff http://ouo.io/dJPzG
A03 Pre-Discovery Workshop and Schedule Guide http://ouo.io/vTQ2R
A04 Discovery Workbook http://ouo.io/dteQPJ
A05 Planning Workshop http://ouo.io/bVXtvz
A06 Recommendations http://ouo.io/awNkwH
A07 Conclusion http://ouo.io/NJ8jwf
A08 Assessment Report http://ouo.io/MPkCq

3. 3
Agenda
 Overview
 Delivery Team
 Project Phases, Activities, and Timeline
 Framework
 Deliverables
 Engagement Expectations
 Next Steps

4. 4
Overview

5. 5
Purpose
 Conduct high-level gap analysis on customer’s strategic
organization and operational capabilities. This assessment is
focused on the virtualization and cloud layers
 Review gaps in VMware vCloud® best practice guidelines
 Build recommendations for remediation
 Refine and prioritize recommendations to support transition to
cloud computing

6. 6
Scope
 Review against VMware best practice guidelines
• Customer’s cloud strategy and vision for IT as a Service
• Customer’s organizational structure supporting the virtualization and cloud
layer
• IT business and consumer control, service control, operations control, and
infrastructure control
• Overall IT processes
• IT management and governance tools
 Deliver organizational and operational workshops
• Data gathering
• Operational recommendation prioritization
 Deliver prioritized remediation recommendations

7. 7
Delivery Team

8. 8
Roles
 VMware
• Engagement management – <name>
• Operations consultant – <name>
• Operations SME – <name>
 Customer
• Executive responsible for cloud computing strategy
• Project manager
• IT service, operations, and infrastructure control managers
• Enterprise architect
• VMware vSphere® architect
• Technical staff as required

9. 9
VMware Management Plan
 Engagement management
• Responsible for overall customer relationship and project management of
VMware tasks and deliverables, as specified in the SOW
• Manages coordination with customer project manager
• Tracks VMware progress and deliverables
• Provides escalation triage
• Obtains project sign-off

10. 10
Other VMware Responsibilities
 Operations consultants or operations SMEs
• Lead discovery workshops
• Strategy
• Organization
• IT business and consumer control
• Service control
• Operations control
• Infrastructure control
• Conduct gap analysis and create remediation recommendations
• Lead forward-planning workshops
• Refine and prioritize recommendations to support transition to vCloud

11. 11
Project Phases, Activities, and Timeline

12. 12
Project Phases
 Planning and pre-engagement preparation
 Engagement kickoff
 Discovery workshops and analysis
 Planning workshops
 Recommendations presentation

13. 13
Project Phases
Phase 5
Recommendation
Presentation
Phase 4
Planning
Workshops
Phase 3
Discovery Workshops
and Analysis
Week 1
Phase 2
Engagement
Kickoff
Phase 1
Planning and
Pre-Engagement
Week 0 Week 1 - 3 Week 3 - 4
Key
Events
SOW
Sign-off
Recommendation
Presentation
Agreement on
Work Breakdown Structure
Engagement
Kickoff
Planning
Call
Pre-Engagement
Discovery
Workshop Scheduling
Discovery Workshop
Kickoff
Data Collection Key
Recommendations
Recommendation
Prioritization
Gap Analysis
Document
Review
Project Conclusion
Today
Week 4

14. 14
Planning and Pre-Engagement Preparation and Kickoff
 Validate completion
• Confirm that all required discovery workshops are scheduled in accordance
with the pre-discovery workshop and schedule guide
• Confirm workshop participation
• Confirm agreement on Work Breakdown Structure (WBS) activities

15. 15
Discovery Workshops and Analysis
 High-level information about customer’s current state of readiness
for deploying and operating a vCloud environment
 Use multiple discovery workshops to collect and analyze data

16. 16
Discovery Workshop Objectives
 Focus on high-level understanding
• Strategy for using vCloud environment as a basis for IT as a Service
• IT organizational structure in the current virtualization or cloud environment
• How the virtualization or cloud environment is governed
• How consumer experience is enhanced
• How services offered in the current virtualization or cloud environment are
managed
• How the organization manages the virtualization or cloud environment
operationally to support the services
• How the infrastructure that supports the virtualization or cloud environment is
managed
• Virtualization, or cloud infrastructure architectures with a focus on the areas
most important to deploying a vCloud environment

17. 17
Analysis Objectives
 Identify gaps between the current state and VMware best practice
guidelines for vCloud
 Develop recommendations for closing the gaps

18. 18
Planning Workshops
 VMware works with the customer’s team to prioritize and present
the recommendations developed in discovery workshops and
analysis
• Prioritize recommendations
• Develop and deliver a presentation
• Deliver to the customer’s executive sponsor and project stakeholders

19. 19
Project Conclusion
 Deliverables
• Final version of the VMware Operational Readiness for Cloud Computing
Service Discovery Workbook
• Final version of the VMware Operational Readiness for Cloud Computing
Service Recommendations presentation
• Final version of the VMware Operational Readiness for Cloud Computing
Service Assessment Report
• Project conclusion presentation to the customer’s project sponsor and
designated customer stakeholders

20. 20
Framework

21. 21
VMware Cloud IT Service Management Framework
End User Computing
Service Portfolio
Management
Provisioning Management
Service Level Management Service Showback and
Metering
Service Development
Management
Service Control
Operations Control
Infrastructure Control
IT Business and Consumer Control
Consumer Management
and Reporting
Accounting and Billing
Risk Mgmt Demand Management
BusinessAlignmentITEfficiency
IT Financial Management
IT Vendor Management
Configuration and
Compliance Management
ITBM
DemandSupply
Infrastructure Architecture
Services
Infrastructure Engineering
Services
Availability and Continuity
Management
Integration and Automation Management
Consumer Self-Service
Catalog Management
Access and Security
Management
Change Management
Capacity Management
Performance Management
Analytics, Trending, and
Metrics
Monitoring, Event, Incident,
and Problem Management
IT Risk Management
Release Management
Infrastructure Deployment
Services
IT Strategy and Policy Dev.
Service Desk
Service Catalog
Management
(vSphere 5 Image Builder and Auto Deploy)
Provisioning Management
IT Governance
Consumer
Management
Service Design and
Development
Service Governance and Lifecycle Management
Proactive Operations Management

22. 24
VMware Operational Readiness for Cloud Computing Framework
StrategyOrganization

23. 25
Deliverables

24. 26
Results
 VMware Operational Readiness for Cloud Computing Service
Discovery Workbook
 VMware Operational Readiness for Cloud Computing Service
Recommendations presentation
 VMware Operational Readiness for Cloud Computing Service
Assessment Report
 VMware Operational Readiness for Cloud Computing Service
Conclusion presentation

25. 27
Workbook Tool – Engagement Framework

26. 28
Service Portfolio Management Effort Impact
Develop & align service offerings strategy to technology and business roadmaps
Guideline Mandatory
Assessed
Level Status
Establish, document, and adopt Service Portfolio Management process for virtualization/cloud computing-
based service offerings No
Service Portfolio function implemented with service offering strategy alignment to technology services to
overall IT cloud computing strategy No 2
Service Owners identified No
Establish chargeback and metering, security, and operational considerations as part of the service definition No
Business demand management impacts the prioritization of the service portfolio No
Define and deploy an integrated tool for Service Portfolio Management No
Establish, report, and review KPIs for Service Portfolio Management process No
Establish and document virtualization/cloud computing Service Portfolio roles and responsibilities with
assignments as part of the COE No
Sample Workbook

27. 29
Findings – Gap Analysis

28. 31
Readiness Framework Heat Map

29. 32
Infrastructure
Control
RecommendationsFindings
– Non-standard
infrastructure architecture
– Non-standard
virtualization provisioning
procedures
Short Term
• Create standard virtualization
provisioning project template
Long Term
• Develop and maintain architectural
blueprints
Outcomes – Recommendations Presentation

30. 34
Organization
Service
Control
Operations
Control
Infrastructure
Control
Top Short-Term Opportunities
 Strategy
 <xyz>
 Organization
 <xyz>
 Business Control
 <xyz>
 Service Control
 <xyz>
 Operations Control
 <xyz>
 Infrastructure Control
 <xyz>
Red Green Red Green Red Green Red Green
Strategy
Red Green
Business
Control
Red Green
Executive Sponsor – Recommendations Presentation

31. 36
1
1.5
2
2.5
3
3.5
4
4.5
5
ITaaS Strategy
Financial Mgmt - IT Organization
Service Mgmt - IT Organization
Operations Mgmt - IT Organization
Infrastructure Mgmt - IT Organization
Consumer Mgmt. & Reporting
Business Requirements Mgmt.
IT Financial Mgmt.
Accounting & Billing
Risk Mgmt.
IT Vendor Mgmt.
Service Catalog Mgmt.
Service Level Mgmt.
Service Portfolio Mgmt.
Service Development and
Implementation Mgmt.
Demand Mgmt.
Chargeback and Metering
Service Desk
Event Mgmt.
Incident and Problem Mgmt.
Change and Configuration Mgmt.
Capacity and Availability Mgmt.
Continuity Mgmt.
Release Mgmt.
Integration & Automation Mgmt.
Provisioning Mgmt.
Performance Mgmt.
Architecture Services
Deployment Services
Infrastructure Provisioning Services
Integration and Automation Services
Infrastructure Capacity Mgmt.
Security and Compliance Mgmt.
Monitoring
Capability Scores Target State Existing State
Executive Sponsor – Summary View

32. 38
Engagement Expectations

33. 39
Out-of-Scope Items for Project
 Designing or implementing any VMware Operational Readiness for
Cloud Computing Service recommendations
 Defining a new organization structure for the customer
 Creation and updates of IT process area documentation or
operation manuals
 Creation and updates to IT process metrics and KPIs
 Development of <Customer> service offerings
 Planning deployment of <Customer>’s VMware cloud or supporting
vSphere environments
 Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one datacenter
 Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one IT
organization

34. 40
Out-of-Scope Items for Project (cont.)
 Architecting, designing, installing, or configuring a vSphere
environment
 Architecting, designing, installing, or configuring a VMware cloud
environment
 Configuring, tuning, or troubleshooting of customer server,
storage, or network environments resulting from any VMware
Operational Readiness for Cloud Computing Service
recommendations
 Making specific recommendations regarding hardware, storage, or
networking products or vendors
 Hardware procurement, installation, configuration, testing,
validation, or management of a vCloud environment
 Designing or building a production vCloud environment

35. 41
Key Customer Responsibilities
 Provide timely access to required documentation and available IT
process management tools
 Management and leadership team to actively participate and
provide direction, issue resolution, and help mitigating delivery
risks during engagement execution
 Project manager and the VMware engagement manager mutually
agree in writing to the formal project plan governing this project
 Project manager is responsible for identifying the appropriate
participants in, as well as the timely scheduling of, discovery and
planning workshops

36. 42
Key Customer Responsibilities (cont.)
 Staff to actively participate in this engagement, and individuals
with relevant domain, business, operations, or technical expertise
to be available as required
 Access to facilities, computer systems, plans, process and policy
documents, and organizational structure information as required
for VMware team
 Provide a suitable environment for discovery and planning
workshops, including overhead projector and conference facilities
 Customer is responsible for, and assumes any risk associated
with, problems resulting from the content, completeness, accuracy,
and consistency of any supplied data, materials, and information

37. 43
Next Steps

38. 44
Next Steps
 Review and agree to project management plan and WBS
 Finalize workshop participants and workshop schedules
 Begin conducting discovery workshops
 Provide documentation for team review
• Strategy, organizational, process, and architectural documentation
• Management tools strategy and lists
• Completed pre-discovery workshop and schedule guide
• Contact list

39. 45
Questions

40. 46
VMware Operational Readiness for
Cloud Computing Service
VMware, Inc.
3401 Hillview Ave
Palo Alto, CA 94304
Tel: 1-877-486-9273 or 650-427-5000
Fax: 650-427-5001