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A Practical Service Map for UX Designers
Research
Business Consulting
Stakeholder
Interviews

Planning
Roadmap Strategy
& Product Definition

Competitive
Analysis

Experience Design
SketchBoarding

Digital
Roadmap

Development

Design

Style
Tiles

Experience Development
Sprint
Planning

UI Development

Visual Design
Comps

Integration

Experience Validation

Experience Integration

In-person,
Usability Test

Remote, Moderated
Usability Test

Content
Development

Experience
Prototype

QA Test
Planning

Breakpoint
Identification

Remote, Un-Moderated
Usability Test

Content
Inventory

User Needs Assessment
Contextual
Inquiry

Validation

1

MVP
Definition

KPI/
Benchmarking

Heuristic
Analysis

@userexperience

by Jonathan Lupo

Quant
Survey

Experience Strategy
Creative
Brief

Content
Strategy

Experience Documentation
Styleguide

Make front-end developers part of the Design team.

A



Interaction
Design

Design Checklist for Multi-Device
Experience Development

A

Design responsively (RWD) for broader reach.
Design native apps to take advantage of device features.

Mental Models

Iterate on evolving prototype, not documentation.
Transform “waterfall” processes into sprint-based methodology.

Behavioral Personas

xDesign
Document
User Journey
Map

Information
Architecture

Adopt “Test and Optimize” mindset and approach to Digital.
Separate content from presentation layer, to prep for “Content Ubiquity”.

Design
Integration

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A Practical Service Map for UX Designers

  • 1. A Practical Service Map for UX Designers Research Business Consulting Stakeholder Interviews Planning Roadmap Strategy & Product Definition Competitive Analysis Experience Design SketchBoarding Digital Roadmap Development Design Style Tiles Experience Development Sprint Planning UI Development Visual Design Comps Integration Experience Validation Experience Integration In-person, Usability Test Remote, Moderated Usability Test Content Development Experience Prototype QA Test Planning Breakpoint Identification Remote, Un-Moderated Usability Test Content Inventory User Needs Assessment Contextual Inquiry Validation 1 MVP Definition KPI/ Benchmarking Heuristic Analysis @userexperience by Jonathan Lupo Quant Survey Experience Strategy Creative Brief Content Strategy Experience Documentation Styleguide Make front-end developers part of the Design team. A  Interaction Design Design Checklist for Multi-Device Experience Development A Design responsively (RWD) for broader reach. Design native apps to take advantage of device features. Mental Models Iterate on evolving prototype, not documentation. Transform “waterfall” processes into sprint-based methodology. Behavioral Personas xDesign Document User Journey Map Information Architecture Adopt “Test and Optimize” mindset and approach to Digital. Separate content from presentation layer, to prep for “Content Ubiquity”. Design Integration