Utilizing Social Media for Customer Acquisition & Retention - EBriks Infotech

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The document discusses various ways that social media can be utilized for customer acquisition and retention. It provides tips on optimizing social sharing on platforms like Facebook and Instagram through things like in-app sharing, shareable URLs, and using images. It also suggests using social sign-in to make accounts and contacting customers easier. Retaining customers is discussed through community building, responding quickly to customer service issues on social media, and empowering social media managers to test new strategies.

Business Technology

Utilizing Social Media for
Customer Acquisition & Retention

How To Earn Customers
via Social
Title of presentation
(without spending a shit ton of money)

“Pay” with a Tweet/Share

@jennita #SearchLove

Facebook EdgeRank
181 Likes
45 Shares
11 comments

Not too
shabby!

Try something new
271 Likes
91 Shares
13 comments

IMAGES
FTW!

KEEP ALL THE CUSTOMERS
Title of presentation

Can they find you?

Phone, check.
Email, check.
Social, CHECK.

Customer Service

1st response
=
9 hours

Social Media Manager
Can answer
tweets within
minutes

@jennita #SearchLove

TEST All The THINGS
Title of presentation

What's hot

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