This document summarizes an article discussing how artificial intelligence and cognitive learning technologies can help improve complaint handling in the utility sector. It notes that existing systems struggle to interpret unstructured customer data in complaints. AI could help utilities understand large volumes of customer interactions in real-time and respond appropriately. This would deliver faster, more consistent customer service at lower cost while increasing productivity. The utility sector needs better technological solutions as the cost of outsourcing unstructured data interpretation increases. Lessons can be learned from how other industries are using AI to improve complaint handling.
Innomantra - Patent Portfolio of Electric Cars - 2015 ver 1.0F2Innomantra
The purpose of this study is to analyze the importance given by selected major automobile companies in the electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation and technological development taking place in the automobile, specifically to electric car segment, the analysis of the patenting activity provides an insight into the current trends in the intellectual property generation activity. The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc., The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of electric battery technology by the automobile companies. Electronic and electronic components manufacturing companies like Samsung are filing patents in the electric car segment. This shows that electronic companies are planning to enter the electric automobile market. Developing low cost batteries, providing long range and government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and automobile component manufacturing companies. Tesla motors are followed by General motors which show that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile companies in technology research. Toyota motors have cited patents of all the other major automobile companies which shows that Toyota is following technological research of all the other major automobile companies.
Innomantra - Patent Portfolio of Electric Cars - Report July 2015Innomantra
Executive Summary'
The purpose of this study is to analyze the importance given by selected major automobile companies in the
electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation
and technological development taking place in the automobile, specifically to electric car segment, the analysisof the patenting activity provides an insight into the current trends in the intellectual property generation activity.
The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc.,
The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent
Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to
which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated
in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of
electric battery technology by the automobile companies. Electronic and electronic components manufacturing
companies like Samsung are filing patents in the electric car segment. This shows that electronic companies
are planning to enter the electric automobile market. Developing low cost batteries, providing long range and
government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows
that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently
in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which
were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and
automobile component manufacturing companies. Tesla motors are followed by General motors which show
that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite
any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile
companies in technology research. Toyota motors have cited patents of all the other major automobile companies
which shows that Toyota is following technological research of all the other major automobile companies
The technology is in place to build more efficient, convenient and safer transport solutions. But there will be challenges to overcome, in terms of industry cooperation and trust on a sharing ecosystem.
Connectivity is causing a shift in business models from products to services, with data being the key asset affecting this change. As such, the transport industry is experiencing a seismic shift in technology, regulation and user behavior, which will force all key actors to reassess their business models.
Connectivity has already started to make an impact in the world of transport. The first phase focused on transactional connectivity, where data would be sent in the case of a traffic incident. Now, the focus of the second phase is on being connected, including sending and receiving data, and the ability to share it between companies and industries.
The technology is in place to build more efficient, convenient and safer transport solutions based on passenger vehicle-centric ecosystems. But there will be challenges to overcome, in terms of cooperating with new partners from different industries, gaining user trust, ensuring quality, reliability and security of data and controlling its flow in a highly shared environment. This paper takes a closer look at these challenges, and what will be required to move past them.
Power plays for Monetizing Open Banking APIsaccenture
Accenture examines how incumbent banks can use Open Banking as an opportunity to capture significant new revenue streams and efficiencies from the application programming interface (API) economy. Learn more: www.accenture.com/MonetizeOpenBanking
Connected and Self-Driving Vehicles Spark Industry ConvergenceRay Pun
We live in a connected world where industries and organizations are partnering to serve the consumer. Organizations are responding to major trends including the Internet of Things, urban mobility and the automotive revolution that will lead to:
• More than 190 million connected vehicles by 2021.
• Massive growth in big data.
• Ready or not, self-driving vehicles are coming.
As part of a J.D. Power and Acxiom research study, consumers were asked to share their opinions about self-driving and connected vehicles.
ARTIFICIAL INTELLIGENCE (AI) ENABLED TRANSPORTATION - DISRUPTING AND OPTIMIZI...OliviaThomas57
Transport in developing or emerging markets often faces severe challenges due to growing populations, urbanization, poor infrastructure, and rising prosperity in some regions, increasing cargo volumes, vehicle traffic, and pollution
In the past decade, auto manufacturers have installed various technologies designed to make cars safer, more responsive, and more pleasurable to drive. From the hands-free cellphone, to iPod berths, to satellite radio, to automated parking—not to mention Google’s self-driving vehicle—the automobile is undergoing an electronic overhaul that promises to transform its role for consumers. What once was perceived as personal transportation is fast evolving into a new mobile device, merging with the digital world into an all-encompassing communications environment.
This ongoing transformation is poised to shift into high gear as cars display still greater connectivity and broader capabilities than ever. What makes this shift different from the way automobiles adopted new technologies in the past is that this time, automakers may have to consider how they can quickly merge consumer electronics and software with their traditional automotive systems.
Innomantra - Patent Portfolio of Electric Cars - 2015 ver 1.0F2Innomantra
The purpose of this study is to analyze the importance given by selected major automobile companies in the electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation and technological development taking place in the automobile, specifically to electric car segment, the analysis of the patenting activity provides an insight into the current trends in the intellectual property generation activity. The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc., The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of electric battery technology by the automobile companies. Electronic and electronic components manufacturing companies like Samsung are filing patents in the electric car segment. This shows that electronic companies are planning to enter the electric automobile market. Developing low cost batteries, providing long range and government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and automobile component manufacturing companies. Tesla motors are followed by General motors which show that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile companies in technology research. Toyota motors have cited patents of all the other major automobile companies which shows that Toyota is following technological research of all the other major automobile companies.
Innomantra - Patent Portfolio of Electric Cars - Report July 2015Innomantra
Executive Summary'
The purpose of this study is to analyze the importance given by selected major automobile companies in the
electric car segment to innovation, based on their Patent Portfolios. Apart from providing an account of innovation
and technological development taking place in the automobile, specifically to electric car segment, the analysisof the patenting activity provides an insight into the current trends in the intellectual property generation activity.
The study summarizes results of the research that was conducted on Toyota Motor Corporation, Tesla Motor Inc.,
The Ford Motor Company, Nissan Motor Company Ltd and General Motors Company.
This report covers filing trends of the above mentioned companies along with status of Patents, International Patent
Classification and Priority Date. The study also provides the filing trends and status in the field of engineering to
which they belong, along with details of all Patents filed by these companies since 2008.
The electric car industry is still in the nascent stage of growth. The electric car market is majorly concentrated
in US and Japanese market. There is an increasing trend in the formation of Joint Ventures in research of
electric battery technology by the automobile companies. Electronic and electronic components manufacturing
companies like Samsung are filing patents in the electric car segment. This shows that electronic companies
are planning to enter the electric automobile market. Developing low cost batteries, providing long range and
government support are essential for success of mass-market electric vehicle industry.
The major automobile companies have filed patents in electrical machinery and transport segments. This shows
that the investment is majorly done in battery and power train technologies. Though Tesla motors started recently
in 2003, it is competing with top automobile companies like Toyota, Nissan, Ford and General Motors which
were established nearly 100 years ago. Tesla patents are referred by all the major automobile companies and
automobile component manufacturing companies. Tesla motors are followed by General motors which show
that GM considers Tesla a direct competitor for the company in the electric car segment. Tesla motors did not cite
any other patents filed by other automobile companies. This shows that Tesla motors is leading other automobile
companies in technology research. Toyota motors have cited patents of all the other major automobile companies
which shows that Toyota is following technological research of all the other major automobile companies
The technology is in place to build more efficient, convenient and safer transport solutions. But there will be challenges to overcome, in terms of industry cooperation and trust on a sharing ecosystem.
Connectivity is causing a shift in business models from products to services, with data being the key asset affecting this change. As such, the transport industry is experiencing a seismic shift in technology, regulation and user behavior, which will force all key actors to reassess their business models.
Connectivity has already started to make an impact in the world of transport. The first phase focused on transactional connectivity, where data would be sent in the case of a traffic incident. Now, the focus of the second phase is on being connected, including sending and receiving data, and the ability to share it between companies and industries.
The technology is in place to build more efficient, convenient and safer transport solutions based on passenger vehicle-centric ecosystems. But there will be challenges to overcome, in terms of cooperating with new partners from different industries, gaining user trust, ensuring quality, reliability and security of data and controlling its flow in a highly shared environment. This paper takes a closer look at these challenges, and what will be required to move past them.
Power plays for Monetizing Open Banking APIsaccenture
Accenture examines how incumbent banks can use Open Banking as an opportunity to capture significant new revenue streams and efficiencies from the application programming interface (API) economy. Learn more: www.accenture.com/MonetizeOpenBanking
Connected and Self-Driving Vehicles Spark Industry ConvergenceRay Pun
We live in a connected world where industries and organizations are partnering to serve the consumer. Organizations are responding to major trends including the Internet of Things, urban mobility and the automotive revolution that will lead to:
• More than 190 million connected vehicles by 2021.
• Massive growth in big data.
• Ready or not, self-driving vehicles are coming.
As part of a J.D. Power and Acxiom research study, consumers were asked to share their opinions about self-driving and connected vehicles.
ARTIFICIAL INTELLIGENCE (AI) ENABLED TRANSPORTATION - DISRUPTING AND OPTIMIZI...OliviaThomas57
Transport in developing or emerging markets often faces severe challenges due to growing populations, urbanization, poor infrastructure, and rising prosperity in some regions, increasing cargo volumes, vehicle traffic, and pollution
In the past decade, auto manufacturers have installed various technologies designed to make cars safer, more responsive, and more pleasurable to drive. From the hands-free cellphone, to iPod berths, to satellite radio, to automated parking—not to mention Google’s self-driving vehicle—the automobile is undergoing an electronic overhaul that promises to transform its role for consumers. What once was perceived as personal transportation is fast evolving into a new mobile device, merging with the digital world into an all-encompassing communications environment.
This ongoing transformation is poised to shift into high gear as cars display still greater connectivity and broader capabilities than ever. What makes this shift different from the way automobiles adopted new technologies in the past is that this time, automakers may have to consider how they can quickly merge consumer electronics and software with their traditional automotive systems.
Initio Digital Innovation Digest #11 Q4 2018Initio
Quarterly published Digest of most relevant digital innovations in bank and insurance. This quarter: focus on Ecosystems - Beyond Banking and Insurance
In the emerging markets, mobile payment is being widely used for including unbanked mobile subscribers in the financial world. Use of various technologies like QR codes, NFC, Bluetooth low energy on being used for various POS and mobile wallet transactions.
How to transform an old fashioned Insurer into a Carrier like Oscar, fast and at low cost. Healthfront: a killer application for connected health insurance based on three strategic pillars.
CREATE A ELECTRIC VEHICLE (EV) CHARGER WHICH ALLOWS TO COMMUNICATE AND BE PART OF SMART HOME SOLUTIONS.
Reinvent the Charge Station Market creating the new Smart Charge that presenting Assistant Support through artificial intelligence, offering some services like entertainment (Netflix, Spotify), Smart Home Integration (LG ThinQ), Delivery Service (Ifood, Amazon Go).
It is a transformative and innovative product and service platform that aims to improve the experience of electric car users, with the process of charging and managing the power of your car, whether at home or abroad.
We identified a business opportunity where today in Brazil and Latin America, it is very difficult to have and maintain an electric car, mainly for the structure of loading the cars in public or commercial roads, this fact second research of Ipsos, brings the greatest insecurity for purchase of an electric car, it is in this "pain" that we will act.
OHM Smart Chargers - 22KW
1. Unique in the world with differentiated product design
2. Unique with artificial intelligence for talking and engage the users
3. Easy to install and use
4. With internet connection
5. Possible to integrate Spotify, iFood, Netflix, LG ThinQ.
SALES THROUGH ONLINE SHOP
The sales of the chargers are in the e-commerce, value of chargers between R$ 3,775.00 to R$ 8.800,00. Best digital experience and design.
CHARGE SERVICE (PAY ENERGY)
Ohm's revenue and monetization model will be focused on two operations, the user will be willing to pay for the service and convenience of charging electric cars, in which the charge will be made directly to the user for the consumption of each minute of the electric energy through of the equipment, per-minute value will be 0.24 cents, for an average consumption of 40 minutes at 80% battery.
All payment transactions will be made by the application through the application's internal payment gateway. The price of the service and loading was defined with the price parameter of our main competitor, EDP do Brazil.
Commercial Vehicle Telematics Market - Global Analysis & Forecast 2025BIS Research Inc.
The global commercial vehicle telematics market accounted for $4.86 billion in 2019 and is expected to reach $5.93 billion by 2025.
touch with our analyst : https://bisresearch.com/industry-report/commercial-vehicle-telematics-market.html
Carriers have historically been backwards-focused and have tended to maintain established processes without question. They also have the propensity to be risk-averse. These characteristics need to change. Carriers must be willing to try new things without betting the ranch or subjecting the company to undue risk.
Initio Digital Innovation Digest #11 Q4 2018Initio
Quarterly published Digest of most relevant digital innovations in bank and insurance. This quarter: focus on Ecosystems - Beyond Banking and Insurance
In the emerging markets, mobile payment is being widely used for including unbanked mobile subscribers in the financial world. Use of various technologies like QR codes, NFC, Bluetooth low energy on being used for various POS and mobile wallet transactions.
How to transform an old fashioned Insurer into a Carrier like Oscar, fast and at low cost. Healthfront: a killer application for connected health insurance based on three strategic pillars.
CREATE A ELECTRIC VEHICLE (EV) CHARGER WHICH ALLOWS TO COMMUNICATE AND BE PART OF SMART HOME SOLUTIONS.
Reinvent the Charge Station Market creating the new Smart Charge that presenting Assistant Support through artificial intelligence, offering some services like entertainment (Netflix, Spotify), Smart Home Integration (LG ThinQ), Delivery Service (Ifood, Amazon Go).
It is a transformative and innovative product and service platform that aims to improve the experience of electric car users, with the process of charging and managing the power of your car, whether at home or abroad.
We identified a business opportunity where today in Brazil and Latin America, it is very difficult to have and maintain an electric car, mainly for the structure of loading the cars in public or commercial roads, this fact second research of Ipsos, brings the greatest insecurity for purchase of an electric car, it is in this "pain" that we will act.
OHM Smart Chargers - 22KW
1. Unique in the world with differentiated product design
2. Unique with artificial intelligence for talking and engage the users
3. Easy to install and use
4. With internet connection
5. Possible to integrate Spotify, iFood, Netflix, LG ThinQ.
SALES THROUGH ONLINE SHOP
The sales of the chargers are in the e-commerce, value of chargers between R$ 3,775.00 to R$ 8.800,00. Best digital experience and design.
CHARGE SERVICE (PAY ENERGY)
Ohm's revenue and monetization model will be focused on two operations, the user will be willing to pay for the service and convenience of charging electric cars, in which the charge will be made directly to the user for the consumption of each minute of the electric energy through of the equipment, per-minute value will be 0.24 cents, for an average consumption of 40 minutes at 80% battery.
All payment transactions will be made by the application through the application's internal payment gateway. The price of the service and loading was defined with the price parameter of our main competitor, EDP do Brazil.
Commercial Vehicle Telematics Market - Global Analysis & Forecast 2025BIS Research Inc.
The global commercial vehicle telematics market accounted for $4.86 billion in 2019 and is expected to reach $5.93 billion by 2025.
touch with our analyst : https://bisresearch.com/industry-report/commercial-vehicle-telematics-market.html
Carriers have historically been backwards-focused and have tended to maintain established processes without question. They also have the propensity to be risk-averse. These characteristics need to change. Carriers must be willing to try new things without betting the ranch or subjecting the company to undue risk.
"Um guia simples e ridiculamente útil!"
E que tal se conseguisses fazer o que realmente gostas e ainda por cima ganhar com isso? Primeiro precisas descobrir a tua paixão… E depois poderás trabalhar com vontade todos os dias da tua vida…
Será assim tão simples? Sim…
Será assim tão fácil? Não!
The global market for self service is experiencing growth, and research companies predict it will keep growing in the next few years. The main reason for growth is that self service can benefit both customers and companies.
Companies that deliver online self service are able to minimize costs (as long as service is provided efficiently) and benefit from increased customer satisfaction, customer loyalty, lifetime value and advocacy.
in terms of customer satisfaction, there is a clear preference for digital and multi-channel service. However, poor self service can cause the customer to abandon the channel. For organizations, self- service saves costs as long as the service is provided correctly and the information is synchronized between the different channels. Today, customer satisfaction is still very high when a live representative is involved, but our assessment is that in the near future, the picture may change following the entry of innovative tools that enhance the service experience significantly. We expect robots (or “bots”) to become the next preferred channel for self service, with the accumulation of data, which enables a better automatic service than ever before.
Here's the keynote by Vishal Dhar, Co-founder and President Marketing - iYogi, on how the Internet of Things is revolutionizing customer service, presented at the 2014 IoT World event in Palo Alto, California.
Consumer Action Monitor, January 2015, Key Findings and MethodologyOmbudsman Services
The Ombudsman Services's annual Consumer Action Monitor is one of the most comprehensive studies into the state and prevalence of consumer complaints in the UK. It tracks the number of complaints made each year, the sectors which attract the highest number of complaints and the barriers to escalating a problem into a complaint.
The Singapore FinTech Consortium - Introduction to InsurTechFinTech Consortium
When you hear of “insurance”, the words “innovation” and “technology” would not come to mind intuitively – but they should now. At this day and age, insurance technology has the potential to affect nearly every essential insurance function, ranging from distribution methods to actuarial number crunching. InsurTech is now being implemented across every stage of the insurance value chain.
InsurTech 2016 Conference is a global gathering of the world's leading thinkers and doers in Insurance innovations and technology. It's a gathering of the planet's businesses, large and small, who are being impacted by new innovations to want to meet the demands of the insurance market.
This year, over 300 attendees will make the trip from all corners of the globe to hear from 80 industry thought leaders who will deliver the knowledge you're looking for to succeed in this arena.
InsurTech 2016 will assure that you meet the top insurance and technology professionals - leading 22 interactive and insightful sessions across all the insurtech spectrum, including:
Digital distribution channel
Blockchain
Data Analytics
Wealth Management
IoT & Telematics
Auto Tech
Health Tech & Wearables
Book your delegate ticket now for additional 15% Discount @ http://bit.ly/2bmXVxG
Optimisator : Digital Transformation In Business SectorsOptimisator
Digital transformation is entering into every field and industry that we know today, starting with mass media, education, healthcare, finance, banking and more. Organizations go digital to improve their services and facilities to bring up the satisfaction level of their customers.
By Optimisator
More info : https://www.optimisator.org/
Optimizing the Internet of Things: Key Strategies for Commercial InsurersCognizant
The Internet of Things (IoT) is having a significant effect on both consumer-facing and commercial enterprises. At the consumer level, this can be seen in the increasing number of sensor-based smart devices flooding the marketplace. Yet the biggest economic impact is in the industrial and service-based segments, including commercial insurance. By aligning their business requirements with the capabilities of the Internet of Things, insurers can sharpen operational efficiencies, open new revenue streams, drive profitable growth and keep customers close.
Do you know that beside attractive offer and good services, very important is also customer feedback? Find out how you can manage complaints from our presentation. Please also visit our website http://www.ideoagency.com/
Connected consumer goods: gimmick or disruptor?Xylos
Is the connectedness of consumer products just a gimmick that we shouldn’t overestimate, or is it the beginning of a new era and thus disruptive compared to what existed before?
Presented by Tim Van den Bergh
Jon Bentley, energy & environment, leader, smarter energy, IBM Global Business Services UK & Ireland at the CBI's energy conference. London, September 2010.
Want to watch the video of this talk & hear about free speaker hangouts?
Hop over here: http://bit.ly/IoTForum16Talks We will keep you up to date with new talks. We will never sell your email address and you can unsubscribe at any time.
Andy Stanford Clark from IBM speaks at the BLN IoT Forum 2016. It's All About the Data.
Mobilizing the utility workforce: How mobile technology and analytics will tr...Josefina Almorza Hidalgo
Mobile technologies have become imperative for
utilities. In conjunction with analytics, mobile
technologies help promote operational efficiency,
increased productivity, enhanced safety and expanded
service delivery alternatives. To fully realize these
benefits, utilities will need to embrace the technology.
By redesigning work processes and activities from a
“mobile first” perspective, the industry will be positioned
to aggressively innovate and evolve with rapidly
changing energy markets.
Utility Week – Complaint handling needs AI treatment
1. 14/09/2015 Utility Week – Complaint handling needs AI treatment
http://utilityweek.co.uk/news/complainthandlingneedsaitreatment/1169182#.Vfar8xFViko 1/3
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Complaint handling needs AI treatment
14/09/2015 Share: 0Share Tweet 0 0 0Like
Artificial intelligence and cognitive learning technologies will shape the future of complaint handling says
Andrew Anderson, overcoming the problems existing systems have in interpreting unstructured data.
"As the cost of outsourcing the interpretation of unstructured data mounts in the utilities sector,
the need to find better technology solutions becomes more pressing."
Customer service and complaint handling is a hot topic
with utility providers and consumers.
With Ofgem stating in its last formal report at the end of
2014 that over half of those that complained to their
utility were not satisfied with the way in which they were
handled, it is more important than ever to explore the
ways in which failing systems can be improved to meet
expectations. The industry is ready for change. British
Gas has committed to invest £50 million in improving its
customer services, and similar announcement will no
doubt follow across the sector.
Throwing money at the challenge of better complaint
handling is not necessarily the answer however.
At the heart of the problem lies our innate human
tendency to express dissatisfaction emotively. Whether over the phone or, increasingly, via email, we
want to use descriptive words to communicate our unique circumstances and how a particular issue has
made us feel.
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