Here's the keynote by Vishal Dhar, Co-founder and President Marketing - iYogi, on how the Internet of Things is revolutionizing customer service, presented at the 2014 IoT World event in Palo Alto, California.
Top 10 Drivers for Service Innovation in the Emerging IoT WorldDigital Service Cloud
Trillions of IoT-enabled devices will allow for remote monitoring and data capture from everyday devices, presenting opportunities for improved customer service. IoT has the potential to disrupt customer service through 1:1 customer engagement and automated, proactive support. The top 10 drivers for service innovation in the emerging IoT world include unified customer service platforms; synchronized, real-time customer intelligence; pre-emptive support through predictive analytics; balancing automation and human interaction; devices interacting directly with support layers; reduced costs through automation; unlocking new revenue opportunities through customer insights; personalized, on-demand engagement; subscription management; and improved manageability of interconnected networks.
Microsoft provides digital and modern banking solutions to help financial institutions address changing customer expectations, risks of disruption, and other industry forces driving change. Key areas of innovation include digital client engagement, self-service capabilities, omni-channel experiences, hyper-personalization, third-party distribution, and technology platform modernization using approaches like APIs, partner collaboration, selective modernization of core systems, and acting like a challenger digital bank. Case studies highlight how Microsoft Services helped launch new digital banking platforms in Portugal and Italy that attracted new customer segments through modern experiences and a unique focus on sustainability.
Internet of Things has evolved into a vast network of smart objects which collaborate to collect and analyze data to autonomously perform actions. There were 72.5 million connected wearable devices shipped in 2015. The number of connected devices is estimated to reach 50 billion units globally by 2020.
The document discusses how new intelligent and open technologies are transforming the financial services industry. It notes forces driving change like changing customer expectations, the threat of disruption, and fast-growing data and mentions how technologies like artificial intelligence, the internet of things, blockchain, and big data are powering this transformation. It advocates that companies embrace data as a natural resource and become data-driven to gain economies of scale and innovation and enable true agile transformation and sustainable finance. The document also provides quotes from leaders of Swiss Re, Allianz, and AXA about partnering with Microsoft to help digitally transform their industries.
This document discusses how IoT is developing across various industries in Africa. It begins by explaining that while IoT was initially focused on consumer devices, its potential for transforming industries is greater. It then examines how IoT is being applied in the energy/utilities sector through smart meters, in agriculture through sensors that monitor crops/soil, and in healthcare through remote patient monitoring devices. It notes barriers to wider adoption include lack of infrastructure and high costs. The document suggests IoT could significantly improve sectors that are crucial to Africa's development if these barriers are addressed.
Using Identity to Empower CIOs (Mike Ellis, CEO ForgeRock, Keynote)ForgeRock
Identity is a critical layer across all technology infrastructure as users access applications and data from anywhere using various devices. Identity provides the necessary layer for authentication and access across different channels. Industry leaders are recognizing the importance of identity and the need to build the new technology foundation with identity at its core to power innovation. Smart connected products and the growth of mobile will further drive the need for persistent identity solutions.
apidays LIVE Singapore - The even better Singpass for an easier Connected Lif...apidays
apidays LIVE Singapore 2021 - Digitisation, Connected Services and Embedded Finance
April 21 & 22, 2021
The even better Singpass for an easier Connected Life
Kendrick Lee, Director, National Digital Identity at Singapore Government Technology Agency (GovTech)
Top 10 Drivers for Service Innovation in the Emerging IoT WorldDigital Service Cloud
Trillions of IoT-enabled devices will allow for remote monitoring and data capture from everyday devices, presenting opportunities for improved customer service. IoT has the potential to disrupt customer service through 1:1 customer engagement and automated, proactive support. The top 10 drivers for service innovation in the emerging IoT world include unified customer service platforms; synchronized, real-time customer intelligence; pre-emptive support through predictive analytics; balancing automation and human interaction; devices interacting directly with support layers; reduced costs through automation; unlocking new revenue opportunities through customer insights; personalized, on-demand engagement; subscription management; and improved manageability of interconnected networks.
Microsoft provides digital and modern banking solutions to help financial institutions address changing customer expectations, risks of disruption, and other industry forces driving change. Key areas of innovation include digital client engagement, self-service capabilities, omni-channel experiences, hyper-personalization, third-party distribution, and technology platform modernization using approaches like APIs, partner collaboration, selective modernization of core systems, and acting like a challenger digital bank. Case studies highlight how Microsoft Services helped launch new digital banking platforms in Portugal and Italy that attracted new customer segments through modern experiences and a unique focus on sustainability.
Internet of Things has evolved into a vast network of smart objects which collaborate to collect and analyze data to autonomously perform actions. There were 72.5 million connected wearable devices shipped in 2015. The number of connected devices is estimated to reach 50 billion units globally by 2020.
The document discusses how new intelligent and open technologies are transforming the financial services industry. It notes forces driving change like changing customer expectations, the threat of disruption, and fast-growing data and mentions how technologies like artificial intelligence, the internet of things, blockchain, and big data are powering this transformation. It advocates that companies embrace data as a natural resource and become data-driven to gain economies of scale and innovation and enable true agile transformation and sustainable finance. The document also provides quotes from leaders of Swiss Re, Allianz, and AXA about partnering with Microsoft to help digitally transform their industries.
This document discusses how IoT is developing across various industries in Africa. It begins by explaining that while IoT was initially focused on consumer devices, its potential for transforming industries is greater. It then examines how IoT is being applied in the energy/utilities sector through smart meters, in agriculture through sensors that monitor crops/soil, and in healthcare through remote patient monitoring devices. It notes barriers to wider adoption include lack of infrastructure and high costs. The document suggests IoT could significantly improve sectors that are crucial to Africa's development if these barriers are addressed.
Using Identity to Empower CIOs (Mike Ellis, CEO ForgeRock, Keynote)ForgeRock
Identity is a critical layer across all technology infrastructure as users access applications and data from anywhere using various devices. Identity provides the necessary layer for authentication and access across different channels. Industry leaders are recognizing the importance of identity and the need to build the new technology foundation with identity at its core to power innovation. Smart connected products and the growth of mobile will further drive the need for persistent identity solutions.
apidays LIVE Singapore - The even better Singpass for an easier Connected Lif...apidays
apidays LIVE Singapore 2021 - Digitisation, Connected Services and Embedded Finance
April 21 & 22, 2021
The even better Singpass for an easier Connected Life
Kendrick Lee, Director, National Digital Identity at Singapore Government Technology Agency (GovTech)
10 top mobile app development trends to look out for in 2021Mindbowser Inc
Let’s explore current trends in the mobile app development era. Take a deep dive into these trends to better understand and set Mobile App Development Trends 2021. https://success.mindbowser.com/32c4
Internet of Things is Poised to Transform the Insurance SectorPaasmer
The explosive growth of IOT is here and now, it’s considered the new Digital revolution. As per Gartner IOT forecast, it is estimated that by 2020 and more than 35 billion things will be connected to the Internet.
Also Gartner predicts global spending on IOT — including all hardware, software and services — has exceeded $1.3 trillion in 2015 and is forecast to reach $3.5 trillion by 2020.
How blockchain disrupts automotive industryCeline George
Blockchain innovation is particularly hot while empowering new monetary forms. Today, blockchain technology is no more constrained to digital currencies, but rather is generally implied and received by different major ventures like the insurance industry, automotive industry, health care, education and more.
How to deliver faster AI insights while safeguarding data security and privacy? Orange Business Services
This document discusses how smarter data management is needed for businesses to succeed with AI. It provides examples of how Orange Business Services is helping customers harness AI and data analytics to improve customer experience through mass personalization, eliminate knowledge silos across business functions, ensure digital resilience through AI for cyberdefense, and get a handle on data to prepare for an AI-enabled future. Orange Business Services has expertise in big data management, security operations, and end-to-end data capabilities to support customers' AI and digital transformation goals.
Open Banking involves banks allowing customers to share their transaction and account data with authorized third parties via APIs. There are several business models in Open Banking: 1) Non-banks access customer bank data to provide insights or payments services; 2) Platform Banking where banks integrate with fintechs to offer improved services; 3) Service Banking where banks enable other businesses to integrate banking services into their own products. Open Finance expands on Open Banking by sharing an even wider range of customer financial data across the ecosystem.
apidays LIVE Paris - Building the New Reasonable by Cyril Vartapidays
apidays LIVE Paris - Responding to the New Normal with APIs for Business, People and Society
December 8, 9 & 10, 2020
Building the New Reasonable
Cyril Vart, VP Strategy at Fabernovel
5 reasons why io t (internet of things) is the future of mobile app developmentSolution Analysts
IoT technology revolutionizes mobile app development. There is no exaggeration in mentioning that it is the future of mobile apps. Want to know the importance of #IoT in developing customized #apps? Have a look!
apidays LIVE Jakarta - Growing the mobile money ecosystem with Open APIs by B...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Growing the mobile money ecosystem with Open APIs
Bart-Jan Pors, Director of Inclusive Fintech at GSMA
apidays LIVE Jakarta - Accelerating user acquisition and improving customer r...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Accelerating user acquisition and improving customer retention through integrated bill payment features
Jakob Rost, CEO & Founder at Ayoconnect
SIX Paymit solution - Disruptive Payment Solution for the Swiss market powere...Walter Strametz
SIX Paymit is a payment network provided by SIX. The slide deck shows details of the solution and how long it would take for a bank to integrate the new payment method to their services.
This presentation covers what is Watson , capabilities , how the platform is being used to enable businesses for our clients . There are few use cases as part of this presentation too.
Internet of Things opens a multitude of opportunities in terms of technology. Let's read about some of the advantages that this ground-breaking technology offers.
What we got covered?
1) What Is Industrial IoT
2) Application of Industrial IOT
3) Machine To Machine (M2M)
4) Benefits of Industrial IoT
5) Vendors in Industrial IoT
6) Features of Industrial IoT
Don’t bid farewell to your insurance agent just yet. NTT DATA Consulting provides a reality check on AI’s transformative impact on the insurance industry. Download the full report “The AI Revolution in Insurance: A Reality Check” on the NTT DATA website.
Impact of digital disruption on post retirement products and servicesStephen Huppert
Presentation to IBR Post Retirement Conference 2016
• How will emerging technologies continue to impact Post Retirement products and services and how they are delivered
• How are customer expectations being changed by non-traditional traditional new entrants
• What can the superannuation funds and wealth managers learn from these disruptors
The document discusses how the number of connected devices is growing exponentially and by 2020 each person will be connected to an average of 6.6 devices. It notes current problems with devices not being smart enough, lacking killer applications, and consumers feeling overwhelmed. It then demonstrates an AI assistant called JARVIS that is capable of voice control of devices and knows user behavior. The value propositions of such an assistant are that it can make life easier for consumers and provide better communication and services for brands. The assistant is powered by Diuit and S.E.R. APIs and machine learning algorithms. The document outlines a three-phase business model for the technology, including non-recurring engineering fees, monthly subscriptions, and advertisement or transaction fees
Insurance 2030: AI Accelerating The ChangeArtivatic.ai
Insurance is changing its way for digital process through innovation. By 2030, it will take seconds to get insurance cover & premium. With use of AI, ML, Deeptech etc. Insurance will no more use legacy systems in future.
apidays LIVE Singapore 2021 - APIs powering data-driven personalisation in ba...apidays
apidays LIVE Singapore 2021 - Digitisation, Connected Services and Embedded Finance
April 21 & 22, 2021
APIs powering data-driven personalisation in banking
Olivier Berthier, CEO & Co-founder of MoneyThor
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
APIdays London 2019 - Open Banking API: The 3rd Channel by Fabrice Dantec, Arkéaapidays
Open Banking
API: The 3rd Channel
Fabrice Dantec, Head of Software Architecture and Open Banking teams - API/Open Banking Evangelist at Crédit Mutuel Arkéa
Customer service in internet commerce final 24 july 2010Robert Crane
The document discusses the importance of customer service in internet commerce. It provides examples of how United Airlines, Toyota, and Starbucks received negative social media attention due to poor customer service. While United Airlines and Starbucks were slow to respond, Toyota responded immediately with an apology video on YouTube. The document also relates a first-hand experience of customer service in an online business and emphasizes that understanding customer needs is essential for internet commerce companies due to the many shopping choices available to customers.
Cincinnati customer service impact updateHarry Black
Overview of the impact of the City's Office of Performance and Data Analytics on the City's quest to enhance its overall customer service effectiveness.
10 top mobile app development trends to look out for in 2021Mindbowser Inc
Let’s explore current trends in the mobile app development era. Take a deep dive into these trends to better understand and set Mobile App Development Trends 2021. https://success.mindbowser.com/32c4
Internet of Things is Poised to Transform the Insurance SectorPaasmer
The explosive growth of IOT is here and now, it’s considered the new Digital revolution. As per Gartner IOT forecast, it is estimated that by 2020 and more than 35 billion things will be connected to the Internet.
Also Gartner predicts global spending on IOT — including all hardware, software and services — has exceeded $1.3 trillion in 2015 and is forecast to reach $3.5 trillion by 2020.
How blockchain disrupts automotive industryCeline George
Blockchain innovation is particularly hot while empowering new monetary forms. Today, blockchain technology is no more constrained to digital currencies, but rather is generally implied and received by different major ventures like the insurance industry, automotive industry, health care, education and more.
How to deliver faster AI insights while safeguarding data security and privacy? Orange Business Services
This document discusses how smarter data management is needed for businesses to succeed with AI. It provides examples of how Orange Business Services is helping customers harness AI and data analytics to improve customer experience through mass personalization, eliminate knowledge silos across business functions, ensure digital resilience through AI for cyberdefense, and get a handle on data to prepare for an AI-enabled future. Orange Business Services has expertise in big data management, security operations, and end-to-end data capabilities to support customers' AI and digital transformation goals.
Open Banking involves banks allowing customers to share their transaction and account data with authorized third parties via APIs. There are several business models in Open Banking: 1) Non-banks access customer bank data to provide insights or payments services; 2) Platform Banking where banks integrate with fintechs to offer improved services; 3) Service Banking where banks enable other businesses to integrate banking services into their own products. Open Finance expands on Open Banking by sharing an even wider range of customer financial data across the ecosystem.
apidays LIVE Paris - Building the New Reasonable by Cyril Vartapidays
apidays LIVE Paris - Responding to the New Normal with APIs for Business, People and Society
December 8, 9 & 10, 2020
Building the New Reasonable
Cyril Vart, VP Strategy at Fabernovel
5 reasons why io t (internet of things) is the future of mobile app developmentSolution Analysts
IoT technology revolutionizes mobile app development. There is no exaggeration in mentioning that it is the future of mobile apps. Want to know the importance of #IoT in developing customized #apps? Have a look!
apidays LIVE Jakarta - Growing the mobile money ecosystem with Open APIs by B...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Growing the mobile money ecosystem with Open APIs
Bart-Jan Pors, Director of Inclusive Fintech at GSMA
apidays LIVE Jakarta - Accelerating user acquisition and improving customer r...apidays
apidays LIVE Jakarta 2021 - Accelerating Digitisation
February 24, 2021
Accelerating user acquisition and improving customer retention through integrated bill payment features
Jakob Rost, CEO & Founder at Ayoconnect
SIX Paymit solution - Disruptive Payment Solution for the Swiss market powere...Walter Strametz
SIX Paymit is a payment network provided by SIX. The slide deck shows details of the solution and how long it would take for a bank to integrate the new payment method to their services.
This presentation covers what is Watson , capabilities , how the platform is being used to enable businesses for our clients . There are few use cases as part of this presentation too.
Internet of Things opens a multitude of opportunities in terms of technology. Let's read about some of the advantages that this ground-breaking technology offers.
What we got covered?
1) What Is Industrial IoT
2) Application of Industrial IOT
3) Machine To Machine (M2M)
4) Benefits of Industrial IoT
5) Vendors in Industrial IoT
6) Features of Industrial IoT
Don’t bid farewell to your insurance agent just yet. NTT DATA Consulting provides a reality check on AI’s transformative impact on the insurance industry. Download the full report “The AI Revolution in Insurance: A Reality Check” on the NTT DATA website.
Impact of digital disruption on post retirement products and servicesStephen Huppert
Presentation to IBR Post Retirement Conference 2016
• How will emerging technologies continue to impact Post Retirement products and services and how they are delivered
• How are customer expectations being changed by non-traditional traditional new entrants
• What can the superannuation funds and wealth managers learn from these disruptors
The document discusses how the number of connected devices is growing exponentially and by 2020 each person will be connected to an average of 6.6 devices. It notes current problems with devices not being smart enough, lacking killer applications, and consumers feeling overwhelmed. It then demonstrates an AI assistant called JARVIS that is capable of voice control of devices and knows user behavior. The value propositions of such an assistant are that it can make life easier for consumers and provide better communication and services for brands. The assistant is powered by Diuit and S.E.R. APIs and machine learning algorithms. The document outlines a three-phase business model for the technology, including non-recurring engineering fees, monthly subscriptions, and advertisement or transaction fees
Insurance 2030: AI Accelerating The ChangeArtivatic.ai
Insurance is changing its way for digital process through innovation. By 2030, it will take seconds to get insurance cover & premium. With use of AI, ML, Deeptech etc. Insurance will no more use legacy systems in future.
apidays LIVE Singapore 2021 - APIs powering data-driven personalisation in ba...apidays
apidays LIVE Singapore 2021 - Digitisation, Connected Services and Embedded Finance
April 21 & 22, 2021
APIs powering data-driven personalisation in banking
Olivier Berthier, CEO & Co-founder of MoneyThor
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
APIdays London 2019 - Open Banking API: The 3rd Channel by Fabrice Dantec, Arkéaapidays
Open Banking
API: The 3rd Channel
Fabrice Dantec, Head of Software Architecture and Open Banking teams - API/Open Banking Evangelist at Crédit Mutuel Arkéa
Customer service in internet commerce final 24 july 2010Robert Crane
The document discusses the importance of customer service in internet commerce. It provides examples of how United Airlines, Toyota, and Starbucks received negative social media attention due to poor customer service. While United Airlines and Starbucks were slow to respond, Toyota responded immediately with an apology video on YouTube. The document also relates a first-hand experience of customer service in an online business and emphasizes that understanding customer needs is essential for internet commerce companies due to the many shopping choices available to customers.
Cincinnati customer service impact updateHarry Black
Overview of the impact of the City's Office of Performance and Data Analytics on the City's quest to enhance its overall customer service effectiveness.
Illegal Dumping Report. Dept. of Public Services. July 2015Alex Slaymaker
The document discusses illegal dumping in Cincinnati, Ohio. It provides details on the Cincinnati Department of Public Services (DPS) which handles trash collection and illegal dumping cleanup. DPS has seen budget cuts that reduce staffing levels for collection and enforcement. The document also examines key drivers of illegal dumping like furniture disposal and tires. It analyzes dumping data and offers strategic solutions to reduce dumping like expanding the "Friday Blitz" neighborhood cleanup program.
Customer Service in Salesforce: Managing Cases EffectivelyInternetCreations
Presentation slides from the PhillyForce meetup on 12/11/2013. Chad Meyer from Internet Creations discussed best practices for running a highly efficient support operation and previewed 5 apps to be more productive with Cases.
Connected Service: Leveraging M2M and IoT Data to Create Proactive 1:1 Custom...Capgemini
Most companies with M2M and IoT systems analyze the data only periodically to schedule predictive maintenance. At Capgemini, we use the data generated by connected devices in real-time to create a one-to-one post-purchase dialog with the business customer or consumer.
By analyzing the condition, performance and also use of connected products like cars and machines, our ConnectedService solution can trigger real-time customer interactions in sales, customer care, and service.
By using data in this manner, we enable a new set of proactive business cases like identifying new sales opportunities, decreasing emissions, improving safety, optimizing resources, and enhancing productivity.
First presented at Dreamforce 2014 by Michael Capone, Prof. Dr. Principal Business Analyst, DCX, Capgemini.
http://www.capgemini.com/salesforce
Here's how you can fight the challenge of commoditization and take the lead in an environment where the competition may be finding it difficult to survive.
This document discusses how design thinking and service design can help companies develop engaging cross-channel solutions for local shopping. It highlights how these approaches integrate different perspectives like human values, business needs, and technology feasibility. Key elements of design thinking discussed include having a creative team process, conducting user research, building prototypes, and focusing on the customer experience. The document advocates using these methods to transform separate departments into a collaborative pipeline supported by information technology.
If your contact center deflects a major part of your support call volume, your company is probably missing out on opportunities to own the customer relationship.
IoT (Internet of Things) is a modern day gold rush and the early winners will be those who find gold in connecting millions of dumb devices into an intelligent network.
Meeting the Exploding Demand for New IT ServicesBMC Software
BMC provides solutions to help organizations meet the changing demands for new IT services. As users expect more consumer-like experiences, IT needs new approaches to deliver amazing user experiences and streamline service delivery. BMC offers products like Remedyforce, MyIT, and Remedy that enable processes, automation, visibility and integration to improve the user experience and make service delivery more efficient. These solutions help close the expectation gap between users and IT so that IT can better support the business.
Meeting the Exploding Demand for New IT ServicesBMC ITSM
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, the contrast with traditional IT offerings couldn’t be more striking. End users now expect instant gratification and simplicity, and have adopted a new, socially focused approach to supporting their own devices, applications, and services. Further, end users are often relying on consumer devices or service providers as a replacement for traditional IT services. For the first time
ever, there is a very real user movement to “shadow IT” suppliers when corporate IT is perceived as unresponsive.
How the Internet of Things will disrupt your industry (Avanade Inspire 2015)Geert van der Cruijsen
The Internet of Things is going to change how companies will do their business. this talk was held at Avanade Inspire 2015 on Friday 25th of September 2015.
The world of Intelligent Conversations in here !!Ines Guzman
Digital assistants that use artificial intelligence are becoming more common in customer service to handle routine requests. These "bots" can work independently or alongside human agents in a hybrid model. The bots learn from human interventions and improve over time. This allows human agents to focus on more complex issues. Currently, pilots show bots successfully resolving 82-88% of interactions on their own or with human help. In the future, bots may take on more types of requests using speech recognition.
Fintech's future holds promising opportunities for innovative financial services, with fintech mobile app development playing a crucial role. Emerging technologies like blockchain, AI, and machine learning open new avenues for developers. Boston's (USA) financial institutions must collaborate with Amplework to enhance services, reduce costs, and boost efficiency.
The connected world brings many opportunities to healthcare, the question is how do we unlock them?
With the increase in chronic health conditions, and pressure on health services - driven by ageing populations and post-recessionary healthcare budgets - there has never been a better time to leverage the benefits of connected technology.
But with so many possibilities open to healthcare businesses across hardware devices, software applications and operating systems, it’s difficult to know where to focus to create the most value.
This paper highlights the opportunity and details the principles and journey to unlock it.
Optimisator : Digital Transformation In Business SectorsOptimisator
Digital transformation is entering into every field and industry that we know today, starting with mass media, education, healthcare, finance, banking and more. Organizations go digital to improve their services and facilities to bring up the satisfaction level of their customers.
By Optimisator
More info : https://www.optimisator.org/
The Golden Age of Wearables: Personal Networks, Smart Things & Intimate Know...Paul Brody
The golden age of wearables is upon us. But we should be wary: there is no easy path forward. From smart watches to smart socks to smart door locks, the business models are uncertain and the competition is intense. There are five battlegrounds ahead for companies that want to survive.
This document discusses trends in digital lifestyles among Chinese consumers. Some key points:
- 650 million Chinese are mobile internet users who spend on average 1,388 MB per month on WiFi and use apps like WeChat, mobile games, online shopping platforms and more.
- Chinese consumers have complex digital consumption patterns and switch between products and services frequently, creating a "switching economy." They demand high quality over price.
- Low to mid-range smart devices are driving growth, as most Chinese brands offer phones around 1,000 yuan compared to mainstream global brands averaging 2,000 yuan.
- Chinese consumers use multiple devices like phones, tablets and TVs simultaneously, and expect more interactive functions
What Is IoT and How is it Used in Different Industries?BJIT Ltd
The Internet of Things (IoT) is a network of devices that are connected to the internet and can communicate with each other. These devices can range from simple sensors to more complex devices such as smartphones and home appliances. The use of IoT technology is rapidly growing in many different industries, as it allows for greater efficiency and automation of processes.
In the healthcare industry, IoT devices can be used to monitor patients remotely and track their vital signs. This can help to improve patient care and reduce the cost of healthcare. In the manufacturing industry, IoT devices can be used to monitor and control equipment, which can help to increase productivity and reduce downtime.
In the transportation industry, IoT technology is being used to track vehicles and optimize routes, which can help to reduce fuel consumption and improve delivery times. In the retail industry, IoT technology is being used to track inventory and optimize store layouts, which can help to increase sales and improve customer experience.
The use of IoT technology is also growing in the energy and utilities industry. IoT devices can be used to monitor and control energy usage, which can help to reduce costs and improve efficiency.
When it comes to choosing the best IoT solution provider, it is important to consider factors such as the company's experience in the industry, the quality of their products and services, and their reputation. Some of the top IoT solution providers include Cisco, IBM, and Microsoft. These companies have a proven track record in the industry and offer a wide range of products and services to meet the needs of different industries.
In conclusion, IoT is a rapidly growing technology that is being used in a wide range of industries to improve efficiency and automation. Choosing the best IoT solution provider will depend on factors such as the company's experience and reputation. Companies like Cisco, IBM, and Microsoft are considered to be among the best IoT solution providers in the market.
Read more: https://bjitgroup.com/iot-solution-providers
This document summarizes a presentation given by Indra Utoyo, the President Director of AlloBank, about customer protection in the digital banking era. The presentation discusses how everything is moving digitally, including financial services, and the opportunities and challenges this presents. It covers regulatory responses in Indonesia to encourage digital transformation while ensuring customer data privacy and security. Case studies on digital risks to consumers and AlloBank's approach to customer centricity and protection were also presented.
Emerging Technologies: Changing how we live, work and play EY-Mint Emerging ...eraser Juan José Calderón
Emerging Technologies: Changing how we live, work and play
EY-Mint Emerging Technologies Report 2019.
Una gran cantidad de tecnologías emergentes está dando forma a nuestras vidas, posiblemente a un ritmo de cambio nunca antes visto en la historia. Habilitado por el poder de cómputo barato y el acceso a grandes conjuntos de datos, las máquinas ya están haciendo un mejor trabajo que los humanos en varias áreas. Esta "inteligencia" se está alejando de las granjas de servidores centrales hacia dispositivos y cosas que pronto se convertirán en parte de nuestra vida cotidiana. Estos dispositivos potencialmente negociarán su propio camino en nuestro mundo a través de "contratos inteligentes" y sin una intervención humana significativa. La información perceptiva superpuesta sobre estos objetos del mundo real nos ayudará a salir de los dispositivos móviles que han captado nuestra atención en este mundo posterior a Internet. Lo que parece único en este momento actual es la rápida adopción de muchas de estas tecnologías habilitadoras y su potencial para trabajar juntos para cambiar nuestras vidas.
The document discusses the business value drivers for Internet of Things (IoT) solutions. It notes that the number of connected devices is expected to grow dramatically in the next decade, with estimates ranging from 50 billion to 1 trillion devices by 2025. This growth of IoT has the potential to create $2.7-$6.2 trillion in annual economic impact by 2025. The document outlines examples of how various industries like retail, utilities, insurance and oil/gas are pursuing IoT initiatives to lower costs, improve customer service and gain operational efficiencies.
The document discusses how the Fourth Industrial Revolution, driven by technologies like the Internet of Things, big data, machine learning and 3D printing, will transform industries and require new approaches to financing. It notes that Industry 4.0 will create new flows of materials, value and information in real-time between suppliers, factories, logistics providers and customers. This will necessitate new forms of payments and financing that are bundled with the services provided by new industry platforms. The document concludes that banks must determine new business models beyond purely financial services and partnerships to help all participants in the new economy prosper.
This document discusses emerging mobile themes that could impact financial services. It covers key themes like the internet of things (IoT), smart watches, and mobile payments. For IoT, it describes how connected devices are growing rapidly and could allow new types of personal insurance policies and banking services. Smart watches are presented as another connected device that could enable quick access to financial account information. Mobile payments are also growing significantly through mobile applications, with mobile expected to surpass cash usage globally. Financial institutions will need to ensure optimal mobile checkout experiences and maintain customer relationships as new players like Apple and Google enable payments.
The document discusses the rise of e-commerce and the internet. It provides statistics on the growth of internet users, websites, and connected devices from 1984 to 2020. E-commerce has grown from $1.2 trillion in 2013 to a projected $2.2 trillion in 2017 globally. Challenges to e-business adoption include infrastructure issues, socio-political barriers like weak legal frameworks, and cognitive barriers like low digital literacy. However, e-business provides benefits to businesses, consumers, and governments by improving communications and online transactions. The document outlines the e-commerce process and types like B2B and C2C. It also discusses e-business trends in different world regions and the largest companies by online sales.
The indigenous Telecoms, Internet, Media & Edutainment (TIME) sector
has grown its international footprint over the last six years. The continued adoption of high-speed internet (fixed and mobile) as a direct channel opens up a significant revenue opportunity.
India telecom revenues is primarily driven by voice which constitutes to 90% of total revenues leaving only a smaller portion for data. Aegis LeadCap Research & Consulting predicts that in next 5 years share of revenue from voice will reduce down to 60% from its current state of 90%. 40% revenue from data also includes the revenue from BWA service providers like Reliance Infotel, Tikona etc. Most prominent value add services which drives data revenues include mobile internet, mobile broadband, games, location based services, video calls, mobile adverts, music, video and mobile TV.
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2. Keynote
How the Internet of Things is
Revolutionizing Customer Service
Internet of Things World Event
Palo Alto, California
June, 17-18
Vishal Dhar
Co-founder & President Marketing
www.iyogi.com
3. Trillions of IoT
enabled devices
If customer intelligence is one of the primary enablers
of great service delivery, IoT presents the greatest
opportunity
Remotely monitor and
capture data from
everyday devices that drive
modern life
4. Connections in the IoT
ecosystem often stop at
device-to-user utility,
missing out on broader
opportunities
IoT has a deeper and a more transformative potential
Potential to disrupt and
revolutionize customer
service
5. …driven by 1:1 customer
engagement practices
becoming a reality
In an age of pervasive automation, we will witness a
new ‘service’ conversation
Automated, proactive
support and a new layer of
connectivity and
automation in our
customer engagement
6. Customer service
revolution driven by IoT
holds the key
Most technologists and users, dazzled by the broad
scope fail to realize how IoT can elevate the bottom line
Increase customer lifetime
Grow ARPU
Uncover new revenue opportunities
Reduce costs through automated support
7. Top 10 Drivers for
Service Innovation in
the Emerging IoT World
13. Devices, and not
consumers will
interact with the
support layer
Devices will interact with a support
layer, to fix things proactively, and make
decisions without human intervention
through automated customer service
6.
15. Service platforms
will unlock the
hidden revenue
opportunities
Customer intelligence streamed in
real time that provides insights that
help in anticipating customer need
to purchase products and services
8.