This document compares the e-governance websites of 6 major cities in India - Ahmedabad, Bangalore, Mumbai, Delhi, Kolkata, Hyderabad, and Chennai. It provides details on the services offered on each city's website such as tax collection, birth/death certification, license renewal, and tender information. Mumbai's website offers the most comprehensive services like gender budgeting, RTI information, and water conservation initiatives. Bangalore's site allows login for customers and is a one-stop solution connecting both government and private services. The document recommends improvements that can be made to Ahmedabad's website such as introducing online bill payments and collection centers.

1. 1
Report by
Arohi PANDEY
e – Governance
Of 6 cities in context to ahmedabad

2. Comparison chart
Ahmedabad Bangalore Mumbai Delhi Kolkata Hyderabad Chennai
Secure Yes Yes Yes Yes Yes No Yes
Tax Collection Yes Yes Yes Yes Yes Yes Yes
Birth and Death Certification Yes Yes Yes Yes Yes Yes Yes
Motor Vehicle Tax Collection Proposed Yes Yes No Yes No No
Traffic Violation Details No Yes No No No No No
Licence for Shops and
Establishment
Yes Yes Yes No No No No
Login for Consumers No Yes No Yes No No Yes
Tendering Information Yes No Yes No Yes No No
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3. 3
 The term “Governance” means controlling of a Country, organization or
company or household with the help of information and communication
technology.
 Governing of state/city/country using information and communication
technology to transform the efficacy , effectiveness, transparency and
accountability of exchange of information and transaction
• between Governments
• between Government agencies
• between Government and citizens
• between Government and business
 It also aims to empower people through giving them access to
information.
E-Governance

4. Cities selected for E-governence
• Following cities to be selected for the study
Mumbai
1. Delhi
2. Kolkata
3. Chennai
4. Bengaluru
5. Hyderabad
6. Ahmedabad
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5. MUMBAI
www.mcgm.gov.in
Mumbai municipal corporation is the best example for its preciseness and a wide range of services
covered under e-gov.
The features which makes it different and salient are as follows:
 Budget: Budget estimate till 2015-2016,its updated till now.
 Annual Accounts: It covers
 Balance Sheet
1. Income and Expenditure
2. Receipt and Payment
3. Trail balance
 Gender budget:
1. The only municipality which has gender budget. It includes budget for women and children under 14
years of age. It includes services from immunization to rehabilitation ,maternity hospital and grant in aid
to children aid.
2. Women empowerment by self help training ,self employment training and self defense skill Upgradation.
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6.  Public disclosure law:
• Duration of particular project, its progress report and its costing.
 Citizen Services :
• In this water works ,checklist of new or existing water works ward wise and hydraulic engineering works.
 RTI:
• Mid day meal program, municipal schools and NGOs is elaborated.
 MCGM water conservation initiative:
• Rain water harvesting and conservation ,water wastage deduction and repairing status of the wells.
 A special action plan regarding Mumbai Monsoon.
 A mention regarding problematic key issue and strategy:
• Inadequate hospital bed capacity ,limited access to poor and limited primary health care centers.
• Mumbai compared to Ahmedabad
1. Detailed description of task and work carried by Mumbai municipality
2. Challenges they faced in during the completion of the projects
3. What are the possible solutions
4. Detailed information about Technology Used for the project
5. Utility Billing from e Governance website
6. Utilities connected are power and Water.
7. ERP based Integrated and Holistic e-Governance Solution.
- Finance, Material management, Project Systems , human Resources, Funds management, Plant Maintenance and
Real Estate
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MUMBAI
www.mcgm.gov.in

7. 7
DELHI
www.mcdonline.gov.in
 The e-gov of Delhi is trifurcated into East, North and South.
 Different headings include but the peculiar ones are:
 Disease surveillance
 Biometric Attendance
 Ward wise detailed information
 Under general services PUBLIC HEALTH the following programmes and divisions elaborated
• Anti Malarial and other vector borne diseases operation
• Public health division
• Epidemiology division
• Vital statistics
 Community regional services under which covers
• NGO registration

8. • Old age pension
 Child immunization under which various health centre information given.
 Under online services a vast no of applications covered:
• Birth and Death
• Property tax
• Health trade license
• Veterinary license
• Trade/Storage license
• Horticulture
• Community services
• Building plan services
• Factory license
• Farm house license
• Registration and renewal of license
• Amendments
 Efficient RTI on time.
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DELHI
www.mcdonline.gov.in

9. 9
KOLKATA
www.kmcgov.in
 Water services are detailed nicely under following headings
• Water supply department
• Water station
• Water treatment plant
• Bulk water meter rate
• Drainage and sewage
 Finances
 Different clinics :
• Malaria clinics
• Chest clinics
• Maternity clinics
• Dispensaries

10.  Health services covers:
• Different health projects
• Fees and charges of clinics
 A special services called Bustee services for slum reform which covers
 Different types of slum infrastructure development works
 Drinking water and drainage and sewage in in slum lanes i.e. sanitation facilities
 Community latrines
 This salient features which makes KMC site better.
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KOLKATA
www.kmcgov.in

11. 11
 Property tax calculator
 Competitive exams
 Tree plantations
 Voter registration centre
 Online civic services
 Strom water drain
 Municipal schools
CHENNAI
www.chennaicorporation.gov.in

12. 12
 This site is fully updated till 2016.
 Even property tax calculator and property tax SAS included.
 Job No. View Highlighted
 Department wise detailed Information.
 Trade Licence Renewal included
 Important Circulars
 Health Policy Year wise
Pulse polio immunization 2015
Year wise Health program
 Lakes in custody
BENGALURU
www.bbmp.gov.in

13.  Welfare programs
 Ward wise information system for citizens
• Travels (even theatres also included )
• Amenities – Water supply , electricity Dairy
• Zone wise service station with phone numbers and in somes skype advantage
 Slums Survey forms
• Data of slum re-arranged.
Bangalore comparision to ahmedabad
1. Login for Customers
2. User Friendly
3. One Stop solution for everything
4. Private companies also included in B2C put a + advantage for their site.
5. Connects both B2C(Business to Customer) and G2C(Government to Customer)
6. Online Payment
-Airtel, Exide Life insurance, Tata Teleservices, Vodafone and many more…
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BENGALURU
www.bbmp.gov.in

14. 14
 Helpline number displayed nicely
 Pending Elections
 Water stagnation and list of desalting works 2015
 Summer Action plan
 Digital certificate software
 New advertisement Policy and Rate
 Apply for Fire NOC
 Under “ How do I” heading
• property tax calculator
• RTI services
 Value added services
• City Manager training Centre
• AAsara service
o Old Age home
o Senior Citizen card
o Health caring of Senior Citizens.
HYDERABAD
www.ghmc.gov.in

15. AHMEDABAD
www.egovamc.com
• Birth and death registration given
• Property tax payment
• Heritage opens into a different site
• Municipal schools elaborated which ends up in a different site.
• Citizen grievience readressed
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16. Improvements for Ahmedabad e-Proc
• In Ahmedabad E-governance Website private company billing should be
introduce to make it user friendly and make a one stop solution for the
consumers.
• Online electricity and gas bill payments should be introduce.
• Tendering Notices
• They should open Collection centres and Vehicles so the people who are
unaware of using internet and computers they can visit the centres for their
tax payments online with the help of the guide.
• Traffic violation details should be uploaded on the website for the particular
person or particular vehicle registration number.
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17. Comparison of Ahmedabad Site City Wise
17
• Bangalore
1. Login for Customers
2. User Friendly
3. One Stop solution for everything
4. Private companies also included in B2C put a + advantage for their site.
5. Connects both B2C(Business to Customer) and G2C(Government to
Customer)
6. Online Payment
-Airtel, Exide Life insurance, Tata Teleservices, Vodafone and many
more…

18. Comparison of Ahmedabad Site City Wise
• Mumbai
1. Detailed description of task and work carried by Mumbai municipality
2. Challenges they faced in during the completion of the projects
3. What are the possible solutions
4. Detailed information about Technology Used for the project
5. Utility Billing from e Governance website
6. Utilities connected are power and Water.
7. ERP based Integrated and Holistic e-Governance Solution.
- Finance, Material management, Project Systems , human Resources,
Funds management, Plant Maintenance and Real Estate. 18