Do you know that beside attractive offer and good services, very important is also customer feedback? Find out how you can manage complaints from our presentation. Please also visit our website http://www.ideoagency.com/
Banks are realizing that to provide superior customer service and survive, they must deliver a highly personalized customer experience. However, most banking consumers do not have a personal relationship with their local branch staff. Leading banks are aware that personalization needs to happen across all channels in order to build trust and loyalty. While digital banking is growing in popularity, many consumers still visit branches a minimum of nine times per year, providing opportunities for personalized service. Bank executives acknowledge needing improvement in personalization and meeting the needs of business customers. To better serve customers, banks must understand their perspectives, incorporate their feedback, and innovate continuously across all touchpoints.
The document discusses e-commerce in Nepal. It provides definitions of e-commerce and examples. It then discusses the importance of e-commerce for Nepal, noting that its large young population and growing mobile market present opportunities. However, infrastructure challenges like reliable internet and delivery services must still be addressed. Payment options in Nepal are also discussed, including emerging options like mobile and web-based payments through systems like eSewa.
Human: Thank you for the summary. It effectively captures the key points about e-commerce definitions, opportunities and challenges in Nepal, and payment options. Well done!
1. The document discusses ways to facilitate internet shopping in Chennai, India based on focus groups with internet non-shoppers.
2. Key recommendations included improving payment security, building trust through privacy protections, merging online and physical stores through a "bricks and clicks" model, using popular brands to increase confidence, and improving websites through better navigation and customer relationship management tools.
3. Participants indicated that price competitiveness, delivery guarantees, and personalized customer experiences could help attract more people to online shopping.
This document discusses trends in bringing offline and online retail together. It provides examples of companies that are collaborating across channels, such as Proyog selling on multiple marketplaces and YepMe expanding from online to offline retail. It also discusses the technology infrastructure needed to support an omni-channel approach, including elements like order management systems, store systems, warehouse management, and master data management. Customers now expect flexibility and convenience across channels, including options like store pickup, lockers, and same-day delivery. Retailers can benefit from collaborations that increase sales through new channels and provide customers a seamless experience.
• The project was undertaken to find out the perception of the consumer of buying grocery items through online website.
• The project studied factors like- Attributes of online shopping website which the consumer prefers, issues regarding the online shopping and the perception of the consumer towards shopping of grocery items through online portals.
The effects of the online customer experience on customer loyalty in e-retailersIJAEMSJORNAL
The modern world has seen significant growth in the e-commerce industry in terms of volume and acceptance among customers. E-commerce has changed the behavior of shoppers depending on various factors such as easy accessibility and availability of a wider range of products and services. Now, customer retention has become a challenge for any company because there is so much competition. This article seeks to further understand the online customer experience and examine the customer experience in online sales and its impact on customer loyalty. However, empirical research on online customer experience and loyalty is scarce. The aims of this study are unique to two cases. The first is to examine the effect of online customer experience on customer responses to e-commerce retailer Digikala in Iran, given that two dimensions of online customer experience including empirical and emotional states are considered as customer experience evaluation tools. Each of these two dimensions is about explaining customer loyalty. Customer Experience is a new field of competition for brands to create an effective customer experience. This is the key to distinguishing brand names from one another, and lacking appropriate solutions for managing the customer experience will affect all aspects of the business, given the importance of the online customer experience in loyalty and maintaining a competitive advantage. Research is important and can have beneficial implications for entrepreneurship and formulating organizational strategies.
Banks are realizing that to provide superior customer service and survive, they must deliver a highly personalized customer experience. However, most banking consumers do not have a personal relationship with their local branch staff. Leading banks are aware that personalization needs to happen across all channels in order to build trust and loyalty. While digital banking is growing in popularity, many consumers still visit branches a minimum of nine times per year, providing opportunities for personalized service. Bank executives acknowledge needing improvement in personalization and meeting the needs of business customers. To better serve customers, banks must understand their perspectives, incorporate their feedback, and innovate continuously across all touchpoints.
The document discusses e-commerce in Nepal. It provides definitions of e-commerce and examples. It then discusses the importance of e-commerce for Nepal, noting that its large young population and growing mobile market present opportunities. However, infrastructure challenges like reliable internet and delivery services must still be addressed. Payment options in Nepal are also discussed, including emerging options like mobile and web-based payments through systems like eSewa.
Human: Thank you for the summary. It effectively captures the key points about e-commerce definitions, opportunities and challenges in Nepal, and payment options. Well done!
1. The document discusses ways to facilitate internet shopping in Chennai, India based on focus groups with internet non-shoppers.
2. Key recommendations included improving payment security, building trust through privacy protections, merging online and physical stores through a "bricks and clicks" model, using popular brands to increase confidence, and improving websites through better navigation and customer relationship management tools.
3. Participants indicated that price competitiveness, delivery guarantees, and personalized customer experiences could help attract more people to online shopping.
This document discusses trends in bringing offline and online retail together. It provides examples of companies that are collaborating across channels, such as Proyog selling on multiple marketplaces and YepMe expanding from online to offline retail. It also discusses the technology infrastructure needed to support an omni-channel approach, including elements like order management systems, store systems, warehouse management, and master data management. Customers now expect flexibility and convenience across channels, including options like store pickup, lockers, and same-day delivery. Retailers can benefit from collaborations that increase sales through new channels and provide customers a seamless experience.
• The project was undertaken to find out the perception of the consumer of buying grocery items through online website.
• The project studied factors like- Attributes of online shopping website which the consumer prefers, issues regarding the online shopping and the perception of the consumer towards shopping of grocery items through online portals.
The effects of the online customer experience on customer loyalty in e-retailersIJAEMSJORNAL
The modern world has seen significant growth in the e-commerce industry in terms of volume and acceptance among customers. E-commerce has changed the behavior of shoppers depending on various factors such as easy accessibility and availability of a wider range of products and services. Now, customer retention has become a challenge for any company because there is so much competition. This article seeks to further understand the online customer experience and examine the customer experience in online sales and its impact on customer loyalty. However, empirical research on online customer experience and loyalty is scarce. The aims of this study are unique to two cases. The first is to examine the effect of online customer experience on customer responses to e-commerce retailer Digikala in Iran, given that two dimensions of online customer experience including empirical and emotional states are considered as customer experience evaluation tools. Each of these two dimensions is about explaining customer loyalty. Customer Experience is a new field of competition for brands to create an effective customer experience. This is the key to distinguishing brand names from one another, and lacking appropriate solutions for managing the customer experience will affect all aspects of the business, given the importance of the online customer experience in loyalty and maintaining a competitive advantage. Research is important and can have beneficial implications for entrepreneurship and formulating organizational strategies.
Improve your omichannel strategy with better ecommerce☁Jake Weaver ☁
5 key success factors in this paper help guide development of big data apps optimized to support enterprise business opportunities — which often means turning to the cloud for scale and cost
effectiveness.
The retail industry faces several challenges. One major challenge is adapting to constant shifts in the market. Customers now research purchases online and consider customer experience, forcing retailers to engage customers. While e-commerce grows, customers still prefer shopping in-store but use online for information. Retailers must create engaging experiences across online and in-store to build loyalty. Technological advancements are also imperative, like digital payment options, or retailers risk losing customers. Indian retailers additionally face infrastructure issues like underdeveloped transportation and poor storage facilities that drive up costs.
Complete idp report on 'Consumer Behavior towards online shopping in Jamnagar...Darshana Chauhan
This document provides an introduction to e-commerce and online shopping. It discusses how the growth of the internet and technology has enabled firms to promote products and services online. Online shopping has witnessed unprecedented growth in recent years in India due to innovations like cash on delivery that address issues like lack of credit card usage. Understanding consumer behavior towards online shopping can help companies leverage e-commerce effectively. The document presents an overview of how online shopping has risen and its impact on consumer purchasing habits.
eCommerce Conference and Expo Highlights ACRSMonash
Members of the ACRS team attended Day 2 of the eCommerce Conference and Expo. It was a very insightful day, with numerous national and international keynotes discussing prominent current trends and future directions for the eCommerce space. The following presentation highlights key insights.
The document discusses the role of packaging in online shopping. It notes that while packaging plays an important role in protecting products and communicating brands in physical stores, its role changes in online shopping where the primary purpose after purchase is protection during shipping. However, packaging still influences consumer behavior and loyalty online. Marketers are exploring opportunities to enhance the online shopping experience through packaging, such as ensuring it matches what was shown online or creating memorable unboxing experiences. While packaging may become less important at the point of online purchase, it can boost consumer satisfaction upon delivery.
This document discusses online consumer behavior and digital marketing. It provides a model of online consumer decision making that is similar to offline but considers additional factors like website usability and security. It also discusses how consumers find online vendors, trends in what products are purchased online, and the importance of trust and utility in online markets. The document outlines various digital marketing techniques like social media marketing, customer relationship management systems, and personalized one-to-one marketing. It explores pricing strategies and trends in internet marketing technologies.
This document provides an overview and schedule for a series of reports by Mapa Insight on digital financial services. It includes sample pages from a report on using mobile browsers and apps to improve customer acquisition and retention. The samples show account finder tools, product comparison features, and techniques for non-intrusive promotions within banking apps. The schedule outlines 8 reports for 2014 covering topics like mobile banking, personal financial management, cross-channel experiences, and digital payment innovations.
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer: mobile devices. While mobile devices have been around for several yea rs, there are two categories that have resulted in the explosive growth in this industry especially over the last two or three years – smartphones and tablets i .
Consumer durables retail efficiency- Images Retail-December 2013Shijo Thomas
Consumer durable retail in India have
an extended and a peculiar value chain. Efficiency and integration can bring about a sea change across all points in the 'search to service' business processes.
This document describes an online classifieds website that allows users to browse and purchase various products from the comfort of their home. It allows users to register on the site to receive updates on automobiles, real estate, and matrimony postings. Advertisements can include images to help users easily find desired products. The site aims to provide customers a variety of goods without needing to travel from place to place. It also gives sellers a way to introduce their products to a wide audience worldwide through online classifieds.
As Head of eCommerce in 7-Eleven Thailand. Parin had establish the Omni Channel Strategy in his corporate. Empower the customer who buy online to be able to pay and pick up at the stores.
His slide crafted from the strategic 6 Omni channel excellences which have been implemented in 7-Eleven in 2012-2015. It's the result from the cooperation between Thailand and German consulting firm.
This document discusses a SWOT analysis for e-commerce businesses. It begins by defining e-commerce and outlining advantages such as reduced costs and time savings. It then defines SWOT as an analysis of strengths, weaknesses, opportunities, and threats. The document analyzes the strengths, weaknesses, opportunities, and threats of e-commerce businesses. For example, strengths include low costs and global reach, while threats include increased competition and potential fraud. It concludes that conducting a SWOT analysis can help e-commerce businesses leverage strengths and opportunities while mitigating weaknesses and threats.
The document discusses trends in e-commerce for the fashion industry. It covers topics like the steps for a successful e-business, principles for e-commerce startups, e-business strategies including electronic data interchange, how e-commerce works with affiliate marketing, and how the apparel/fashion industry utilizes e-commerce. Categories of apparel commonly sold online are discussed, along with benefits of e-commerce for the fashion industry and trends like mobile commerce and personalization.
Rise of ai powered chatbots in the banking industryvenkatvajradhar1
With the growing popularity of instant messengers, businesses are using chatbots to provide instant replies to customer queries. Today, we live in a fast-paced world where it is foolish to expect your customers to wait for hours before your support team can finally turn around and solve customer problems.
This document appears to be a student project report on consumer behavior in online shopping. It includes an introduction outlining the growth of online shopping in India and factors influencing consumer behavior. It also includes a literature review summarizing several other studies on online consumer behavior. The report will analyze survey data on factors influencing Indian online shoppers and identify key segments. It was submitted by a group of students at Lovely Professional University to fulfill the requirements for a Bachelor of Business Administration degree.
Final project report CUSTOMER SATISFACTION LEVEL FOR CONSUMERS WITH REFEREN...Arham Bothra
Here are the key details about Flipkart:
- Flipkart is one of India's leading e-commerce marketplaces, founded in 2007 and headquartered in Bengaluru.
- It was founded by Sachin Bansal and Binny Bansal as an online bookstore and later expanded into other product categories like mobile phones, electronics, apparel, etc.
- Flipkart offers over 80 million products across more than 80 categories on its platform.
- It has over 100 million registered users and more than a million third-party sellers.
- The company aims to provide fast delivery to customers all across India through its logistics and supply chain operations.
ANALYSIS OF IT ENABLED WEBSHOPS & SUPPLY CHAIN EXECUTION
Analysing the basic purchasing behaviour of consumers who go for online shopping
study of parameters that are important in building an efficient web shop
study of various factors that make customer loyal to a web shop
Study of major problems that are faced during online shopping and developing recommendations after analyusing overall scenario
This document is a capstone project report on internet shopping and buying behavior of college students. It begins with an introduction and literature review on topics like the definition of e-tailing, findings from research on online shopping trends in India, and types of e-commerce customers. It then discusses how students are avid online shoppers and the benefits they expect from e-shopping. The report outlines the research objectives, methodology, data collection, and analysis conducted. It presents findings on the factors driving students to online shop and product categories they purchase online versus in stores. The conclusion discusses the growth of e-shopping but also barriers that still exist for wider adoption.
A PRACTICAL APPROACH TO CUSTOMER CENTRIC INTERACTIONSayodahunsi
The digital environment has dramatically changed the way customers expect and demand to engage with brands. It’s a change or die situation for businesses that need to transform quickly to integrate online and offline activities to serve customers 24x7 service in their channels of choice. At the same time, businesses need to balance their own needs for revenue uplift and cost containment within this new digital model. This session provides insight into the current customer service landscape, showcases best practices for customer engagement and provides real-life examples and results from transformative, customer-centric strategies.
Study of challenges faced in reverse logistics revisedDivya Rawal
Ecommerce returns are a major challenge for the industry in India. Return rates average 15-17% of sales but current return processes take 7-30 days, dissatisfying customers and hurting sellers. Effective reverse logistics could reduce return processing costs by 25% and increase profitability by 2-5% by improving return policies, preparation, and asset recovery from returns. Proper reverse logistics is also important for customer retention, compliance, and a strategic advantage over competitors.
The Economist Intelligence Unit surveyed consumers to ask what they want from companies and how they rate companies for customer service. And we asked company executives about their attitudes to customer service and how well they think they are doing in joining up all of the new technologies in use today.
Improve your omichannel strategy with better ecommerce☁Jake Weaver ☁
5 key success factors in this paper help guide development of big data apps optimized to support enterprise business opportunities — which often means turning to the cloud for scale and cost
effectiveness.
The retail industry faces several challenges. One major challenge is adapting to constant shifts in the market. Customers now research purchases online and consider customer experience, forcing retailers to engage customers. While e-commerce grows, customers still prefer shopping in-store but use online for information. Retailers must create engaging experiences across online and in-store to build loyalty. Technological advancements are also imperative, like digital payment options, or retailers risk losing customers. Indian retailers additionally face infrastructure issues like underdeveloped transportation and poor storage facilities that drive up costs.
Complete idp report on 'Consumer Behavior towards online shopping in Jamnagar...Darshana Chauhan
This document provides an introduction to e-commerce and online shopping. It discusses how the growth of the internet and technology has enabled firms to promote products and services online. Online shopping has witnessed unprecedented growth in recent years in India due to innovations like cash on delivery that address issues like lack of credit card usage. Understanding consumer behavior towards online shopping can help companies leverage e-commerce effectively. The document presents an overview of how online shopping has risen and its impact on consumer purchasing habits.
eCommerce Conference and Expo Highlights ACRSMonash
Members of the ACRS team attended Day 2 of the eCommerce Conference and Expo. It was a very insightful day, with numerous national and international keynotes discussing prominent current trends and future directions for the eCommerce space. The following presentation highlights key insights.
The document discusses the role of packaging in online shopping. It notes that while packaging plays an important role in protecting products and communicating brands in physical stores, its role changes in online shopping where the primary purpose after purchase is protection during shipping. However, packaging still influences consumer behavior and loyalty online. Marketers are exploring opportunities to enhance the online shopping experience through packaging, such as ensuring it matches what was shown online or creating memorable unboxing experiences. While packaging may become less important at the point of online purchase, it can boost consumer satisfaction upon delivery.
This document discusses online consumer behavior and digital marketing. It provides a model of online consumer decision making that is similar to offline but considers additional factors like website usability and security. It also discusses how consumers find online vendors, trends in what products are purchased online, and the importance of trust and utility in online markets. The document outlines various digital marketing techniques like social media marketing, customer relationship management systems, and personalized one-to-one marketing. It explores pricing strategies and trends in internet marketing technologies.
This document provides an overview and schedule for a series of reports by Mapa Insight on digital financial services. It includes sample pages from a report on using mobile browsers and apps to improve customer acquisition and retention. The samples show account finder tools, product comparison features, and techniques for non-intrusive promotions within banking apps. The schedule outlines 8 reports for 2014 covering topics like mobile banking, personal financial management, cross-channel experiences, and digital payment innovations.
What is likely to outnumber the billions of human beings on planet earth over the next few years? The answer: mobile devices. While mobile devices have been around for several yea rs, there are two categories that have resulted in the explosive growth in this industry especially over the last two or three years – smartphones and tablets i .
Consumer durables retail efficiency- Images Retail-December 2013Shijo Thomas
Consumer durable retail in India have
an extended and a peculiar value chain. Efficiency and integration can bring about a sea change across all points in the 'search to service' business processes.
This document describes an online classifieds website that allows users to browse and purchase various products from the comfort of their home. It allows users to register on the site to receive updates on automobiles, real estate, and matrimony postings. Advertisements can include images to help users easily find desired products. The site aims to provide customers a variety of goods without needing to travel from place to place. It also gives sellers a way to introduce their products to a wide audience worldwide through online classifieds.
As Head of eCommerce in 7-Eleven Thailand. Parin had establish the Omni Channel Strategy in his corporate. Empower the customer who buy online to be able to pay and pick up at the stores.
His slide crafted from the strategic 6 Omni channel excellences which have been implemented in 7-Eleven in 2012-2015. It's the result from the cooperation between Thailand and German consulting firm.
This document discusses a SWOT analysis for e-commerce businesses. It begins by defining e-commerce and outlining advantages such as reduced costs and time savings. It then defines SWOT as an analysis of strengths, weaknesses, opportunities, and threats. The document analyzes the strengths, weaknesses, opportunities, and threats of e-commerce businesses. For example, strengths include low costs and global reach, while threats include increased competition and potential fraud. It concludes that conducting a SWOT analysis can help e-commerce businesses leverage strengths and opportunities while mitigating weaknesses and threats.
The document discusses trends in e-commerce for the fashion industry. It covers topics like the steps for a successful e-business, principles for e-commerce startups, e-business strategies including electronic data interchange, how e-commerce works with affiliate marketing, and how the apparel/fashion industry utilizes e-commerce. Categories of apparel commonly sold online are discussed, along with benefits of e-commerce for the fashion industry and trends like mobile commerce and personalization.
Rise of ai powered chatbots in the banking industryvenkatvajradhar1
With the growing popularity of instant messengers, businesses are using chatbots to provide instant replies to customer queries. Today, we live in a fast-paced world where it is foolish to expect your customers to wait for hours before your support team can finally turn around and solve customer problems.
This document appears to be a student project report on consumer behavior in online shopping. It includes an introduction outlining the growth of online shopping in India and factors influencing consumer behavior. It also includes a literature review summarizing several other studies on online consumer behavior. The report will analyze survey data on factors influencing Indian online shoppers and identify key segments. It was submitted by a group of students at Lovely Professional University to fulfill the requirements for a Bachelor of Business Administration degree.
Final project report CUSTOMER SATISFACTION LEVEL FOR CONSUMERS WITH REFEREN...Arham Bothra
Here are the key details about Flipkart:
- Flipkart is one of India's leading e-commerce marketplaces, founded in 2007 and headquartered in Bengaluru.
- It was founded by Sachin Bansal and Binny Bansal as an online bookstore and later expanded into other product categories like mobile phones, electronics, apparel, etc.
- Flipkart offers over 80 million products across more than 80 categories on its platform.
- It has over 100 million registered users and more than a million third-party sellers.
- The company aims to provide fast delivery to customers all across India through its logistics and supply chain operations.
ANALYSIS OF IT ENABLED WEBSHOPS & SUPPLY CHAIN EXECUTION
Analysing the basic purchasing behaviour of consumers who go for online shopping
study of parameters that are important in building an efficient web shop
study of various factors that make customer loyal to a web shop
Study of major problems that are faced during online shopping and developing recommendations after analyusing overall scenario
This document is a capstone project report on internet shopping and buying behavior of college students. It begins with an introduction and literature review on topics like the definition of e-tailing, findings from research on online shopping trends in India, and types of e-commerce customers. It then discusses how students are avid online shoppers and the benefits they expect from e-shopping. The report outlines the research objectives, methodology, data collection, and analysis conducted. It presents findings on the factors driving students to online shop and product categories they purchase online versus in stores. The conclusion discusses the growth of e-shopping but also barriers that still exist for wider adoption.
A PRACTICAL APPROACH TO CUSTOMER CENTRIC INTERACTIONSayodahunsi
The digital environment has dramatically changed the way customers expect and demand to engage with brands. It’s a change or die situation for businesses that need to transform quickly to integrate online and offline activities to serve customers 24x7 service in their channels of choice. At the same time, businesses need to balance their own needs for revenue uplift and cost containment within this new digital model. This session provides insight into the current customer service landscape, showcases best practices for customer engagement and provides real-life examples and results from transformative, customer-centric strategies.
Study of challenges faced in reverse logistics revisedDivya Rawal
Ecommerce returns are a major challenge for the industry in India. Return rates average 15-17% of sales but current return processes take 7-30 days, dissatisfying customers and hurting sellers. Effective reverse logistics could reduce return processing costs by 25% and increase profitability by 2-5% by improving return policies, preparation, and asset recovery from returns. Proper reverse logistics is also important for customer retention, compliance, and a strategic advantage over competitors.
The Economist Intelligence Unit surveyed consumers to ask what they want from companies and how they rate companies for customer service. And we asked company executives about their attitudes to customer service and how well they think they are doing in joining up all of the new technologies in use today.
Applications for business and non-business
Week 4 of 13 of the 2007 Internet Marketing Course. Content is based in part on Dann, S and Dann S 2004 Strategic Internet Marketing 2.0, Milton: Wiley. Diagrams taken from the Dann and Dann text are copyright to their respective copyright holders.
Baby Care Business in Indian Ecommerce SpaceNejo Varghese
This document provides an overview of the baby care business in Indian e-commerce. It discusses factors driving e-commerce success and challenges faced. Technologies important for online success are also examined, including payment processing, mobile applications, and cloud-based models. The growing Indian baby industry is described as well as opportunities and challenges in the e-commerce baby product segment. Case studies of online baby shops are presented and strategies for success are proposed.
This document contains questions and responses about going digital and using technology. It discusses topics like internet access, using social media, creating self-service options, automating work, involving external people, using analytics, adapting products/services, transportation apps, crowdfunding, continuous learning, trying new things, and being open to change. The responses provide links to articles and examples about how leading organizations are approaching digital transformation.
Maxwell Ranasinghe gave a presentation on online customer care. He discussed how the world is becoming more digital with people relying on electronic devices to solve problems and make purchases. This has led to rapid growth of e-commerce. To remain competitive in e-commerce, businesses need to focus on superior online customer service. Maxwell then outlined several issues customers often face with online purchases and highlighted the importance of meeting high customer expectations for service. He provided tips for businesses to improve their online customer service, including enabling self-service options, personalizing support, addressing customer reviews, improving response times, and using metrics to optimize processes.
BENCHMARK CUSTOMER CARE SERVICE ACROSS E-COMMERCE INDUSTRYSai Srinivas Kotni
This document is a project report submitted by Sai Srinivas Kotni to the Indian Institute of Technology in Kharagpur, India to fulfill requirements for a Master of Business Administration degree. The report analyzes customer care services across the e-commerce industry in India, with a focus on benchmarking Snapdeal's services against its competitors. The report includes a literature review on different business models, a description of the project scope and methodology, results from a questionnaire assessing customer perceptions of major e-commerce sites, and conclusions and recommendations.
The document discusses user experience and its growing importance for IT organizations. It makes three key points:
1) User experience is becoming a prominent factor in measuring IT performance as end users expect technology to "just work" like consumer technologies.
2) IT organizations need to adapt how they measure performance away from technical metrics like uptime to also include softer metrics of user satisfaction and experience.
3) Collecting both qualitative feedback and quantitative data on user transactions can help IT organizations better understand user pain points and target improvements to enhance the user experience.
The big story behind your big data: Six Practices for Making an Impact with T...Joachim B. Lyon
Text analytics is a powerful technology for drawing out compelling stories and deep insights from millions of customer comments. This study of strategic practices in 12 innovative companies show how customer experience (CX) professionals are using text analytics to change the way they work -- leveraging the customer’s voice to drive innovation and change, and becoming strategic business partners within their organizations.
CUSTOMER PERCEPTION TOWARDS INTERNET MARKETINGChitra Dwivedy
The document provides an overview of internet marketing and e-commerce in India. It discusses how internet and technology have transformed business globally and led to the rise of e-commerce. It notes that internet marketing allows for simpler, faster transactions. The objectives and scope of the project are to study customer perceptions of internet marketing and determine factors influencing online purchases. The methodology includes collecting both primary and secondary data through surveys and existing sources. In the conceptual framework section, it defines internet marketing and discusses how it utilizes digital technologies and platforms like websites, search, social media, and email to promote products and services to customers.
This document provides an overview of e-commerce and its key concepts. It discusses the growth of e-commerce since 1995 and its features. It compares traditional commerce to e-commerce and outlines advantages like lower costs, 24/7 access, and increased market reach. Disadvantages include security issues, lack of product touch/feel, and user resistance to online shopping. Key concepts covered are digital markets, goods, and business models like direct sales. Revenue models like advertising, sales, subscriptions, and transaction fees are also summarized.
A Business Review of E-Retailing in IndiaWaqas Tariq
Abstract As a professor in computer science I am very much interested in training my students in e-Commerce and prepared myself for an in depth research in this area and to present a quick journal about e-Retailing concepts / framework, how an organization can start e-Retailing business quickly? Its Pro’s & Con’s, how to make the e-Retailing venture successful? How retailers should plan / experience to achieve varying success by leveraging the internet technology? How to incorporate traditional retails practices with Internet technology? And strive for success in India. How internet is used by users and its use for online shopping. It serves a s a best article for all the readers across the globe. Keywords: E-Retailing in India, e-tailing, E commerce, Online store, retail, e business
As the notion of Web-enabled self-service matures, organizations must be sensitive to customer expectations for relevant information and problem resolution across channels in order to optimize costs and deliver a consistent user experience.
Information Technology in Online Shopping1Information .docxdirkrplav
Information Technology in Online Shopping
1
Information Technology in Online Shopping
4
I appreciate the attention to detail with the header. You have the title and page number.
Information Technology in Online Shopping
Christopher Groomes
INFO531
Professor Flores
August 24, 2014
Abstract
Online shopping can be very successful to a business especially in the clothing and apparel industry. Through e- commerce a business is able conduct its business in numerous ways and also communicates to their customers effectively. E-commerce have been in existence for over 30 years and it has grown drastically in many aspects of the business processes that include transaction processing, inventory management and supply chain management. An example of a digital environment includes a website. A good design of the website will require desirability, usefulness and usability. A clothing company will be able to sell and offer after sale services through the internet. Different customers will also be able to search for their desired products and purchase them online. The main business activities that can be conducted online include internet marketing, display of products, monitoring the website, obtaining customer information and record of orders and sales. According to various studies, 60% of clothing industry orders is done online. Therefore, integrating online shopping in this industry is very important to the business. Through e-commerce, the business will be able to integrate its various processes effectively leading to customer satisfaction and the success of the business.
Good effort with the abstract. The abstract provides a high-level view of your paper.
Online Shopping
The company is called Your Choice Apparel and Clothing Company and will be situated in one of the major states in America. The vision of the company is to develop a globally recognized organization. The mission of the company is to establish itself as a major company around the world. The company will have top level managers who will be the key decision makers of the organization. They will require logical information technology systems that will enable them make critical decision. They will also be the middle management who will work closely with the top level mangers. They will also require logical information systems specifically designed to enable them assist the top level mangers make critical business decisions.
Company leaders must be aware that consumers are the drivers of technology change. We must first identify what the buyer wants, and work backwards. The consumer will even pay a premium price if the product or service yields the intended benefit.
The operational managers will be the very critical in the online shopping industry. This manager will require a digital catalog through which they display our products and services using pictures and texts. They will also need a website tracking system that will enable them monitor the activities in the.
This project report discusses the scope of e-retailing in India. The report includes an introduction to e-retailing, which describes the key steps in the e-tailing process. It discusses objectives of the study such as learning about advancements in Indian e-retailing and understanding factors that influence online sales. The report outlines the research methodology, including use of secondary data sources like websites, books and journals. It also acknowledges limitations of the study including its reliance on expressed opinions and a non-representative sample.
This white paper examines e-tailing and its impact on customers in the US market. It discusses the definition of e-tailing as the transaction and payment of goods/services over the internet. It also explores the opportunities and challenges of e-tailing, such as security concerns, infrastructure issues, and cultural barriers. Customer surveys showed that many were afraid of credit card theft or personal information abuse online. The objective is to understand the pros and cons of e-retailing and its effect on customers versus offline retailers.
E-business refers to conducting business over the internet and integrating internet technologies into various business processes. It allows companies to attract and retain customers, streamline supply chains, automate processes, and make better business decisions using data analytics. To be an e-business requires integrating various applications like e-commerce websites, supply chain management, CRM, and ERP. The integration of these applications and business processes both within and across companies is key to realizing the benefits of e-business. E-business trends indicate it will continue growing globally and revolutionizing how companies interact with customers and partners.
Methods and tools used in the project. Analysis of the situation, surroundings, materials and customer needs. Service analysis, benchmarking, recommendations, communication strategy. Do you want to learn more? Visit the website http://www.ideoagency.com/
Interactive guide. I try the car for the first time, so the guide asks if I want to undergo a short training. Check out more information in the presentation and on the site http://www.ideoagency.com/
Modern tools in customer relations (part 2)Ideo Agency
If the content about us is available publicly, media monitoring tools will find it.
You can react appropriately if someone writes about you and later draw conclusions from what they said. Visit http://www.ideoagency.com/ for more information.
Modern PR in e-edition, integrated customer serviceIdeo Agency
54% of respondents browses different e-shops and reviews before buying online. See more statistics in the presentation and on the website http://www.ideoagency.com/
The most important criteria when selecting a developer company are: 94% reliability, 93% promptness and 90% warranty details. Check out http://www.ideoagency.com/ why it's so important.
The document discusses the potential for web 3.0 and marketing 3.0 to utilize artificial intelligence and machine learning to provide personalized customer experiences. It suggests that by teaching services to think using available technologies, companies can gain a better understanding of customers to anticipate their needs and provide customized recommendations and support. However, this level of personalization also raises issues regarding privacy, data collection, and customers feeling their personal information is overshared. The document advocates for balancing personalized service with addressing customer concerns about privacy and security.
The document appears to be a collection of slides from a presentation given by Łukasz Szymański on e-marketing and customer service best practices. Some of the key topics discussed include analyzing customer expectations, learning from mistakes, monitoring social media for customer feedback, ensuring new technologies actually address customer needs, and balancing customer convenience with privacy concerns. The presentation emphasizes the importance of putting customers' interests and needs first when developing marketing and service strategies.
Interactive solutions and web applications were Capital Plus' first projects in 2000, when internet connections were still expensive and websites were sometimes created without being online. As the company gained experience over 5 years, it expanded its offerings and changed its name to Ideo in 2005 to reflect its growing portfolio and position in the market. Through passion, hard work, positivity and cooperation, Ideo has found success with new products and customers without external funding, showing that perseverance is key for startups.
Do you want to get to know the most common problems in the e-commerce industry? Watch the above presentation and visit the website http://www.ideoagency.com/
This document summarizes the disadvantages of using a one-page website compared to a standard multi-page site. Statistics show that one-page sites generally see fewer returning visitors, new users, search hits, and time on site. They are also more difficult to track with analytics tools and do not allow for as much content, key phrases, or links to be built over time. In conclusion, one-page sites are harder to optimize and position in search engines compared to traditional multi-page sites.
Technological leap in the government officesIdeo Agency
Implementation of the system is not the end of contractor’s job. Post-implementation support, training for users / editors, warranty for the implemented solution are the next ones. Visit to website http://www.ideoagency.com/
Presentation that contains a series of statistics about the usage of the Internet by the Local Government Units in Poland. Check out the details on http://www.ideoagency.com/
Advanced Storytelling Concepts for MarketersEd Shimp
Every marketer knows you’re supposed to tell a story, but do you know how to tell a story? Do you know why you’re supposed to tell a story? Do you even truly know what a story is? While many marketing presentations emphasize the value of mythic storytelling, the nuts and bolts of actually constructing a story are never explored.
The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
There is a common misunderstanding that the so-called “soft skills” of marketing such as language and art are unmeasurable and subjective, but while the objective measures of market research are merely 100 years old, the rules of aesthetics have been perfected over the last 2,500 years.
Great story construction is a skill that requires significant knowledge and practice. This presentation will be a review of the ancient art of story construction.
We will discuss:
• Rhetoric – The art of effective communication
• The Socratic Method – You cannot teach, but you can persuade people to learn
• Plato’s Cave – You sell products, but you market ideas
• Aristotle’s Six Dramatic Elements – The secret recipe for marketing stories
This is for senior marketers who are tasked with creating effective narratives or guiding others in the process. By the end of the session, attendees will have gained the knowledge needed to work storytelling into all phases of the buyer’s journey.
Top Strategies for Building High-Quality Backlinks in 2024 PPT.pdf1Solutions Pvt. Ltd.
As we move into 2024, the methods for building high-quality backlinks continue to evolve, demanding more sophisticated and strategic approaches. This presentation aims to explore the latest trends and proven strategies for acquiring high-quality backlinks that can elevate your SEO efforts.
Visit:- https://www.1solutions.biz/link-building-packages/
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptxelizabethella096
In today’s fast-paced world, stress and anxiety have become common companions for many. With constant connectivity and an unending stream of information, finding moments of peace can seem like an insurmountable challenge. However, mindfulness techniques offer a beacon of calm amidst the chaos, helping individuals to center themselves and find balance. These practices, rooted in ancient traditions and supported by modern science, are accessible to everyone and can profoundly impact mental and emotional well-being.
AI Best Practices for Marketing HUG June 2024Amanda Farrell
During this presentation, the Nextiny marketing team reviews best practices when adopting generative AI into content creation. Join our HUG community to register for more events https://events.hubspot.com/sarasota/
What Software is Used in Marketing in 2024.Ishaaq6
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
How to Start Affiliate Marketing with ChatGPT- A Step-by-Step Guide (1).pdfSimpleMoneyMaker
Discover the power of affiliate marketing with ChatGPT! This comprehensive guide takes you through the process of starting and scaling your affiliate marketing business using the latest AI technology. Learn how to leverage ChatGPT to generate content ideas, create engaging articles, and connect with your audience through personalized interactions. From building your strategy and optimizing conversions to analyzing performance and staying updated with industry trends, this eBook provides everything you need to know to succeed in affiliate marketing. Whether you're a beginner looking to start your online business or an experienced marketer wanting to take your efforts to the next level, this guide is your roadmap to success in the world of affiliate marketing.
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Conferences like DigiMarCon provide ample opportunities to improve our own marketing programs by learning from others. But just because everyone is jumping on board with the latest idea/tool/metric doesn’t mean it works – or does it? This session will examine the value of today’s hottest digital marketing topics – including AI, paid ads, and social metrics – and the truth about what these shiny objects might be distracting you from.
Key Takeaways:
- How NOT to shoot your digital program in the foot by using flashy but ineffective resources
- The best ways to think about AI in connection with digital marketing
- How to cut through self-serving marketing advice and engage in channels that truly grow your business
Evaluating the Effectiveness of Women-Focused MarketingHighViz PR
Women centric marketing is a vital part in reaching one of the most influential groups of consumers. Here is a guide to know and measure the impact of women-centric marketing efforts-
Boost Your Instagram Views Instantly Proven Free Strategies.pptxInstBlast Marketing
Join Performance Car Exclusive to drive the finest supercars, engineered with advanced materials and cutting-edge technology for peak performance.
https://instblast.com/instagram/free-instagram-views
Boost Your Instagram Views Instantly Proven Free Strategies.pptx
Complaints
1. Managing complaints in the process of building customer satisfaction.
Kongres Profesjonalistów IT, Dariusz Pitera, Rzeszów 27.10.2016
Interactive solutions
2. “All the studies known and reports of experienced salesmen point out the fact that an
unsatisfied client discourages more potential clients than the one satisfied brings.”
Władysław W. Gaworecki
1. Tourism. Warsaw: PWE 1997, p. 348
5. Why customer maintenance is so important ?
3. https://www.helpscout.net/75-customer-service-facts-quotes-statistics
Opportunity to sell the product
New customers Current customers
6. The share of Customer Service departments in customer retention
4. https://www.linkedin.com/pulse/what-cost-customer-acquisition-vs-retention-ian-kingwill
5. http://www.polskieradio.pl/111/1896/Artykul/903777,Gigantyczne-koszty-pozyskania-nowego-klienta
Acquiring a new client costs the business 4
to 10 times more as keeping the current one
63 percent of customers indicate that
customer service department is the most
important determinant in choosing products
and services
Why do most entrepreneurs lose
50% of customers in 5 years?
dissatisfaction with service or waiting time
lack of satisfaction with the product or customer service
transition to the competition
change of mind or relocation
91% of customers lose trust in the brand
7. Why do customers leave?
7. https://www.helpscout.net/75-customer-service-facts-quotes-statistics6. http://www.insightsquared.com/2015/04/100-customer-service-statistics-you-need-to-know
customers who share
bad experiences with
others
customers who abandoned
the purchase process due
to poor customer service
1 out of 5 customers make
complaints - others just leave
Users give the brand only 1 week to answer
questions before they stop cooperating with
them
It requires 12 positive experiences to
reward client’s bad one.
8. How quickly do customers expect replies to complaints?
8. http://www.iabuk.net/sites/default/files/research-docs/IAB-and-Lightspeed-Research-UK_Social-Media.pdf
The seller must respond to the customer’s complaint in 14 days.
Within 10 minutes Within 1 hour Within 1 day Within 3 days Within a week Within 28 days
10. Precise response to the problem - the key to customer satisfaction
10. http://www.oracle.com/us/products/applications/cust-exp-impact-report-epss-1560493.pdf
Users with poor customer
experience who leave a negative
comment on social media
Comments that remain
unanswered
Respondents satisfied with customer service
Respondents that left a positive comment
12. How to react to unexpected situations ?
Dedicated
contact
Has your order from October 17th
not been completed?
13. Business losses associated with poor customer service
13. http://www.hillway.pl/ekonomiczne-konsekwencje-zlej-obslugi-klienta-by-genesys
14. http://superbiz.se.pl/wiadomosci-biz/polski-handel-elektroniczny-warty-jest-34-miliardy-
Companies in the world lose 338 billion USD in bad customer service.
The cost of bad customer service in Poland is 38 Billion PLN per year which is almost
the worth of Polish e-commerce (34 billion PLN)
Over 73% of consumers in Poland have decided not to continue the relationship with
the brand due to low quality of service.
11. https://www.desk.com/success-center/bad-customer-service
12. http://nf.pl/manager/obsluga-klienta-jeszcze-koszt-czy-juz-inwestycja,,53166,68
14. What makes customers want to work with a brand again ?
15. http://www.adweek.com/socialtimes/cost-bad-customer-service/497854
• 73% - friendly customer service department
• 55% - user’s ability to find the answer to the problem
• 36% - personalized approach to the customer
• 33% - brand reputation
18. What do customers need from Helpdesk systems ?
18. 2016 Best Customer Service – Webby Award Winner
Multi channel:
E-mail
Phone
Live chat
Video chat
Facebook
Twitter
Mobile APPS
Widget on the website
20. Are communication tools with the client enough?
19. https://pl.pinterest.com/pin/188729040613147099
20. www.salesforce.com/blog/2013/08/customer-service-stats.html
42% of customer service staff are incapable of solving customer problems because of
inadequate internal systems, archaic IT solutions, lack of access to basic information
and too many applications to handle.
80% of companies think they have a very good customer service department.
Only 8% of customers think that companies are good at customer service.
Statistics:
25. Customer service - is it worth it?
21. www.groovehq.com/support/customer-service-statistics
22. winthecustomer.com/86-percent-of-u-s-adults-will-pay-more-for-a-better-customer-experience
52% of users make more transactions with a given company after a positive experience
with the customer service department
86% of users are willing to pay up to 25% more for better customer service
On average, 1 satisfied customer will tell 9 other people about the company
26. Internet Software House & Interactive Agency
E-tools tailored to your business
Ideo Sp. z o.o.
Headquarters
ul. Nad Przyrwą 13
35-234 Rzeszów
Branch in Warsaw
ul. Bukowińska 8/511
02-703 Warszawa
www.ideoagency.com
zapytanie@ideo.pl
Editor's Notes
Dzielenie się złymi doświadczeniami. – Przykład Komentarze z Allegro.
Kupowanie na allegro – brak odpowiedzi sprzedawcy.