The document discusses providing an integrated omni-channel 3D customer experience. It recommends empowering sales associates with a 3D room designer tool to redecorate a customer's actual room with furniture for cross-selling and reconnecting in a relevant way. It also suggests providing customers a 3D wow experience through multiple touchpoints like mobile, web, and in-store to facilitate a non-linear customer journey. The goal is to inspire customers with an ultimate 3D customer experience engine across channels.

1. THE OMNI CHANNEL 3D
CUSTOMER EXPERIENCE

2. OMNI CHANNEL CUSTOMER EXPERIENCE
AN INTEGRATED SET OF CHANNELS TO
WOW THE CUSTOMER IN ALL ASPECTS
OF A NON-LINEAR CUSTOMER JOURNEY

3. THE EXPERIENCE ECONOMY
“WE’VE GONE FROM PROVIDING
COMMODITIES, TO PRODUCTS,
TO SERVICES TO EXPERIENCES”
– Joseph B. Pine

4. IPAD | WEB | INSTORE
SIMILAR INTEGRATED EXPERIENCES

5. MOBILE IPAD APP
3D ROOM DESIGNER

6. WEB APPLET
3D ROOM DESIGNER

7. INSTORE DESIGN AREA
3D ROOM DESIGNER

8. EMPOWER YOUR SALES ASSOCIATES
REDECORATE THE ACTUAL ROOM OF THE
CUSTOMER WITH YOUR FURNITURE FOR
CROSS- AND UPSELLING. RECONNECT TO
A CUSTOMER IN THE MOST RELEANT WAY

9. 3D EXPERIENCES FOR YOUR CUSTOMER
PROVIDE YOUR CUSTOMER WITH AN 3D
WOW-EXPERIENCE BEFORE, DURING AND
AFTER VISITING A BRICK&MORTAR STORE

10. FACILITATE NON-LINEAR CUSTOMER JOURNEY
CUSTOMERS ‘TOUCH’ UPON YOUR BRAND
ON MULTIPLE DEVICES, CHANNELS AND
DURING DIFFERENT TIMES.

11. THE ULTIMATE 3D
CUSTOMER EXPERIENCE
ENGINE
Inspired by reality