What Defines a Good Omni-Channel Customer Experience?

This infographic highlights the five key factors that create a winning omni-channel experience, with the data to back it up: -71 percent of customers expect to view in-store inventory online -50 percent of shoppers expect in-store pick-up -80 percent of consumers are more likely to consider purchasing from brands they follow on social media What is lacking in your omni-channel strategy, or what is working? To learn more, download the hybris white paper: "Creating the Perfect Commerce Experience for the Omni-Channel Customer" here: http://bit.ly/OmniX