Kirk Holmes, itSMF USA National Capital President Emeritus, President of Holmes and Associates, will present his experience with using Sig Sigma to answer the question; How do you reduce Service Desk costs, improve quality, and fulfill the Service Desk mission?
Azure Monitor & Application Insight to monitor Infrastructure & Application
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
1. Powerful and Practical Tools
for Service Desk Quality
Improvements and C t
I t d Cost
Savings
Kirk Holmes
President, Holmes and Associates, Inc.
kirk@holmesinc.net
http://www.holmesinc.net