CPDE - Certified Process Design Engineer Highlights


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A highlevel overview of the CPDE - Certified Process Design Engineer Course and Exam

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CPDE - Certified Process Design Engineer Highlights

  1. 1. Certified Process Design Engineer (CPDE)® © Loyalist Certification Services, 2009
  2. 2. CPDE….I’ve Heard of That ! What is CPDE? What are the goals of the CPDE? What will I learn? Do I qualify to take the course? What are the benefits of attending CPDE? Who is the Accrediting Agency? Questions? © Loyalist Certification Services, 2009 2
  3. 3. What is CPDE? Certified Process Design Engineer (CPDE)® is a freestanding certification course It is a course. complimentary course that supports organizations involved in ITSM. This is a 5 day interactive course with a 90 minute y certification exam on the last day of the class © Loyalist Certification Services, 2009 3
  4. 4. What are the Goals of the Class? Understanding process frameworks, standards and maturity models Learning about process elements, models, usage and deliverables d d li bl Gathering and analyzing process requirements i t Understanding the critical differences between developing, re engineering and developing re-engineering improving processes © Loyalist Certification Services, 2009 4
  5. 5. And…. Studying the importance of roles, responsibilities and functions Developing a process definition document Learning flowcharting techniques Using automation within processes Troubleshooting and improving processes Developing meaningful metrics and converting data into usable information Understanding the concepts of organizational change management © Loyalist Certification Services, 2009 5
  6. 6. Results? Contribute to an effective and measurable process improvement p p program within your organization Proudly wear you C oud y ea your CPDE lapel p ! ape pin! Earn 1.5 Credits toward ITIL Expert Earn 40 Clock Hours toward ITSMP © Loyalist Certification Services, 2009 6
  7. 7. Course Structure and Bibliography Holistic – reflects all aspects of process design and improvement People, processes, technology and information Framework neutral – supports the adoption and integration of multiple frameworks and standards Highly interactive – includes practical hands- on assignments that reinforce the course material t i l Derived from a comprehensive library of resources, p y best practices and years of experience. © Loyalist Certification Services, 2009 7
  8. 8. CPDE Courseware includes…. Learner Manual Sample Documents Course textbook C t tb k Process Definition P D fi iti Assignments Document Study aids y Document Control Glossary Sheet Sample exam High Level Implementation Plan Sample documents Key Performance Additional Sources of Indicators Information Communication Pl C i ti Plan Training Plan © Loyalist Certification Services, 2009 8
  9. 9. Do I Qualify for the Course? Do you …. Have a Foundation-level certificate in IT service management ( (ITIL, CO COBIT, ISO/IEC 20000, MOF)? SO/ C 20000 O )? Have a project management background and want to understand process design and management techniques? Require a deep understanding of process assessment, design, implementation, integration and management techniques? Work in an organization that has adopted one or more IT service management or quality management frameworks or standards and want to understand how to use them as part of a continuall improvement program? t f ti i t ? Wish to enhance the role-based capabilities in activities such as organizational change management or the selection of process enabling t h l i ? l ti f bli technologies? © Loyalist Certification Services, 2009 9
  10. 10. CPDE Attendees are…. IT professionals Process owners Process managers Process champions Process stakeholders Business managers Business process owners p Organizations can certify key individuals or entire process improvement teams. © Loyalist Certification Services, 2009 10
  11. 11. Benefits of CPDE Company Exclusive offering g Individual Market differentiator Certified professional Enhanced employees capable of integrating New revenue stream multiple f lti l frameworks iin k Service Catalog a cost-effective way enhancement Immediately usable Easy to launch skills, tools and techniques CPDE fills a market gap Processes and metrics P d ti between what to do, and tied to business goals how to do it. © Loyalist Certification Services, 2009 11
  12. 12. CPDE Knowledge & Practice… Industry and internal recognition and credibility Ability to leverage ROI from the adoption of best y g p practices on behalf of employer Influence the efficient adoption of best practices Learn a practical, step-by-step approach to designing and implementing IT service management processes g p Acquire skills such as requirements definition, project management, facilitation, technical writing, process mapping, statistical analysis iti i t ti ti l l i Obtain and evaluate sample docu e s, plans and e p a es documents, p a s a d templates Have fun! © Loyalist Certification Services, 2009 12
  13. 13. What about the CPDE Exam? © Loyalist Certification Services, 2009 13
  14. 14. The CPDE Exam Accredited by Loyalist (LCS) 26 multiple choice questions i i i 10 general – 2 marks 16 complex, scenario-based l i b d 5 marks 90 minutes 65% to pass Successful candidates receive certification 4-6 weeks later in th mail k l t i the il © Loyalist Certification Services, 2009 14
  15. 15. Who is the Accreditation Agency? Loyalist Certification Services (LCS) is one of the premier Accreditation and Examination Institutes of IT Service Management. Since 2001 LCS has processed tens of thousands of exams worldwide and is known for providing outstanding services. t t di i LCS is a proud and dedicated ,neutral source of accurate information dedicated to maintaining the integrity of the exam process on behalf of our training partners and APMG, b h lf f t i i t d APMG the official Administrator of the OGC. © Loyalist Certification Services, 2009 15
  16. 16. Need more information? LCS: www.lcs.com ITSM Academy: www.itsmacademy.com © Loyalist Certification Services, 2009 16