The document discusses integrating DevOps with ITIL through improved incident, problem, and change management practices. It emphasizes collaboration, automation, and learning from mistakes to foster high-performing teams that can deploy changes more frequently and recover faster. The document also invites participation in the development of open-source monitoring tools.

1. Sean D. Mack @SeanDMackNYC
@xOps
Innovate ITIL with DevOps

2. @SeanDMackNYC @xOps
Overview
•DevOps & ITIL Overview
•Incident Management
•Problem Management
•Change Management
•Organizational Considerations
•Conclusion & Next Steps

3. xOps

4. DevOps & ITIL Overview

6. Really it should be
BusProdDevTestQASecOps

10. A DevOps Approach to Incident
Management

11. @SeanDMackNYC @xOps
Collaboration & ChatOps

12. @SeanDMackNYC @pmchrislee

13. @SeanDMackNYC @xOps
Automation
•Communication
•Find common incidents and automate the solution
•Machine learning and predictive analysis

14. A DevOps Approach to the Problem
Management

15. @SeanDMackNYC @xOps

16. @SeanDMackNYC @xOps

17. @SeanDMackNYC @xOps
Blameless Postmortem
•Encourage learning
•Understand how
•Seek out Second Stories
•Instead of punishing engineers give them authority to improve
•Encourage people who do make mistakes to be the experts

18. Adaptive Change Management

19. @SeanDMackNYC @xOps
RISK = PROBABILITY * IMPACT + TEAM PERFORMANCE OFFSET

20. @SeanDMackNYC @xOps

21. @SeanDMackNYC @xOps

22. @SeanDMackNYC @xOps

23. Organizational Considerations

25. @SeanDMackNYC @pmchrislee

26. @SeanDMackNYC @pmchrislee

27. Conclusion and Next Steps

28. @SeanDMackNYC @pmchrislee
High performing DevOps teams
46x
More frequent
deployments
440x
Faster lead time

29. @SeanDMackNYC @pmchrislee
High performing DevOps teams
5x
Lower change
failure rate
96x
Faster mean time to
recover (MTTR)

30. Adaptive Change Management
- Define your standard changes
and automate
Collaborative Incident Management
- Shared tooling
Engage Operations in Service Design
- Define your standard changes
and automate
Release and Deployment
- Build your CI/CD pipeline

31. Opsx
Revolutionizing operations.

32. @SeanDMackNYC @LaurenceMGordon @xOps
Get Involved
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github.com/xoperations
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