Using ArcGIS Server to Support Work Order Management and Facility Operations

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Midwest Contract Operations (MCO), part of the McMahon group of companies, is a professional contract operations firm specializing in management, operation and maintenance of water systems, wastewater systems and public works facilities. One of the facilities under MCO management, the Neenah-Menasha Sewerage Treatment Plant, is undergoing a significant facilities plan upgrade in 2012-2013. As part of this effort, McMahon contracted with GeoDecisions to create a spatially enabled Work Order Management web application to replace an outdated and unsupported desktop application. Using ESRI’s ArcGIS Server and ArcGIS API for JavaScript, the Work Order Management System (WOrMS) allows facility staff to interact with a map of the treatment plant, select and view equipment and other assets on the map, and view and create work orders linked to those assets. The system supports traditional desktop and laptop computers, as well as mobile and tablet devices like iPads. This presentation discusses the project’s business and technical drivers, application architecture and implementation details.

Technology

Using ArcGIS Server to Support Work
Order Management and Facility
Operations
WLIA 2012

Sam Pociask (McMahon)
Roger Boissonnas (GeoDecisions)

MCO – Midwest Contract Operations

 Contract
Operations Firm
 Industrial and
Municipal Clients
• Water treatment
• Wastewater treatment
• Public works facilities

Project Need
 Outdated and un-supported existing Work
Order Management System
 Facilities Plan Upgrade
• ~ $25 Million in facility/assets upgrades
 Operator Staff Turnover
 Manage information critical to operation of
plant in one place

Neenah-Menasha Wastewater
Treatment Plant GIS

• GIS Based-Work Order
Management System
• Map locations of all facility
assets
• Associate detailed information
to asset location
• Open Work-Orders
• Shop Drawings
• O&M Manuals
• Start-up Videos
• Emergency Procedures
• Manufacturers Website

Data Development
 Numerous Sources
• Existing facility plan drawings
• Time in the plant
• Face time with operators
• Mark-ups from operators
• Asset photos
• Updated plans per facility upgrades

Data Development
Detail
• Detailed view of 1st Floor of
Service Building
• Identify on details of Chlorine
Feed Pump #3
• Asset information linked to this
pump include:
• O&M Manual
• Shop Drawing
• Information Video
• Asset Photo
• Emergency Protocol

Application Functions - Employee

 Navigate map
 View assets, attachments, work orders
 View assigned work orders
 Print
 Mark work orders complete

Application Functions - Administrator

 Navigate map
 View, add, update anyone’s work orders
 Auto-generate work orders
 View, add, update, retire assets
 View, add, update, retire tasks
 View, add, update, retire employees
 Assign employees to roles
 Reset password

Why JavaScript?

 Future support for mobile devices
• No Flex
• No Silverlight
 Did not want to be tied to any RIA
Framework
• Adobe is discontinuing support for Flash on mobile
platforms (announced 11/8/2011)
• Silverlight’s future uncertain in Windows 8

Challenges/Lessons Learned

 Don’t use ArcGIS OBJECTID to link
between spatial and nonspatial data
 Balancing ASPX and JavaScript API
 ArcGIS API for JavaScript can be fiddly

Thank You For Your Time

Sam Pociask
GIS Project Manager
920-751-4200
spociask@mcmgrp.com

Roger Boissonnas
Technical Architect
608-836-1500
rboissonnas@geodecisions.com

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