SlideShare a Scribd company logo
Creating Value …




                                            … Delivering Solutions
        Enterprise GIS Implementation for Public
        Infrastructure and Integration with Work Order and
        Customer Service Systems
                                           Steve Jencen, P.E., CFM
                                                   Michael Baker Corp., Inc.
Overview
 The Prince William
 County Service
 Authority is a
 wastewater and
 water utility serving
 approximately
 360,000 people.

 Undertook a large-
 scale GIS Centric
 Information
 Technology
 Infrastructure review
 and upgrade over 3
 years
Autodesk MapGuide System
 Had been using Autodesk CAD technology for last 10 years
  (Autodesk MapGuide Enterprise)
 GIS production done in CAD environment (WaterMap)
 CAD application wrote data to Oracle Spatial
 Oracle Spatial data served to SA Web Portal


   MapGuide
   Web Portal
                                     MapGuide DB
                                     Oracle Spatial



                                    CAD            CAD
                                Production     Production
                                   Tools          Tools
                                GIS Tech 01    GIS Tech 02
PWCSA Enterprise GIS - Project Scope

 Database Design and Development

 ArcServer Installation and Configuration (including SDE)

 GIS Web Portal Design

 Ancillary Geospatial Systems (GPS & Routing)

 Integration with Work Order Management System

 Integration with Customer Information System
Enterprise GIS Based Integrated System

             Versioned Editing   GPS

 ROUTING

                 QA/QC
                                                  O&M




Laboratory                                      Cust. Srv.
                    GIS
                 SDE.PROD
 Finance
                                    ArcServer 10
                                   GIS Web Portal -
 SCADA                                Silverlight
                                        LIVE
Phase II
PWCSA - Enterprise GIS Portal – Integrated
Windows Authentication
PWCSA – Locate, Search Assets
PWCSA – Advanced Filtering, Grouping, Search




       A       A       A
                               B



                                    B
                                           B

           C
   9



                   D
PWCSA - Parcel Search
Customer Service Systems
– Spatial Search & Quick Information Retrievals




                            Selected parcels
                              and related
                               customer
                              information
Operations and Maintenance (O&M)
       Work Order Mapping & Analysis
 Search by WO
  activity, date range,
  spatial extent-
  Subdivisions,
  sewersheds, service
  levels etc.

 Vulnerability of
 Critical
 Infrastructure.

 Track labor &
 indirect costs,
 overall maintenance
 costs across
 sewersheds
PWCSA – Work Order Search




             Selected
            work order
Operations and Maintenance (O&M) –
     Condition Assessment
 Direct Link to Asset
  Management System
  main condition
  ranking
 Sewer Main
  Condition Ranking
Consumption Data Analysis & Meter Data
 Consumption Data
  from Customer
  Service – Billing

 Statistical Estimates,
  Engineering Analysis
  and Planning by
  aggregating usage
  data for parcels
  within specific
  subdivisions, service
  levels etc.

 Detection of
  anomalies and
  aberrations for leak
  detection, illegal
  usage etc.
Customer - Service Requests
Customer Service Call Mapping       Online Customer Service Requests:




 Map customer issues dynamically & generate service orders
 Improved response time
 Mapping and visualization of complaints/issues/resolution
  over time
 Significant improvements with level of Service
Customer Service - Service Outage
Notification and Real-time Work Order
Status for Affected Parcels
Improved Field Communication
Field Notation Mapping:
 Quick corrections to
  GIS data errors
 Easily communicate
  location and specifics
  of issues




                           Work Order Tracking
                            Dynamic views of where
                             crews are working and
                             where issues are within
                             the utility
                            Informative Customer
                             Service response to
                             outages and other issues
Document Management - Markers




Markers are used to attach documents to spatial locations throughout the
county. They are automatically grouped in units to provide for easier review of
available markers without the need to zoom to large scales.
Document Management
– Metadata / Project Plan Information
A

More Related Content

What's hot

ArcGIS
ArcGISArcGIS
ArcGIS
Esri
 
FieldTraks 2012 Product Overview
FieldTraks 2012   Product OverviewFieldTraks 2012   Product Overview
FieldTraks 2012 Product Overview
dbranson
 
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
Esri Ireland
 
BI Reporting Application Comparison
BI Reporting Application ComparisonBI Reporting Application Comparison
BI Reporting Application Comparison
Scott Mitchell
 
Working with arcgis online
Working with arcgis onlineWorking with arcgis online
Working with arcgis onlinezmmin383
 
Architecting the ArcGIS Platform
Architecting the ArcGIS PlatformArchitecting the ArcGIS Platform
Architecting the ArcGIS Platform
Esri UK
 
Conversion to MapGuide® Open Source and iVAULT
Conversion to MapGuide® Open Source and iVAULTConversion to MapGuide® Open Source and iVAULT
Conversion to MapGuide® Open Source and iVAULT
eventspat
 
DataKraft - Powerful No-Coding Platform for Business Applications
DataKraft - Powerful No-Coding Platform for Business ApplicationsDataKraft - Powerful No-Coding Platform for Business Applications
DataKraft - Powerful No-Coding Platform for Business Applications
Tibbs Pereira
 
ArcGIS Server Functionality Matrix
ArcGIS Server Functionality MatrixArcGIS Server Functionality Matrix
ArcGIS Server Functionality Matrix
Esri
 
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
Planetek Italia Srl
 
Reflect ROI vs Traditional Development
Reflect ROI vs Traditional DevelopmentReflect ROI vs Traditional Development
Reflect ROI vs Traditional Development
Jeremy Simmons
 
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
IMGS
 
SQL Server 2016 SSRS and BI
SQL Server 2016 SSRS and BISQL Server 2016 SSRS and BI
SQL Server 2016 SSRS and BI
MSDEVMTL
 
SPS- Share Point 2010 and Windows Azure
SPS- Share Point 2010 and Windows AzureSPS- Share Point 2010 and Windows Azure
SPS- Share Point 2010 and Windows AzureShakir Majeed Khan
 
Accelerate and modernize your data pipelines
Accelerate and modernize your data pipelinesAccelerate and modernize your data pipelines
Accelerate and modernize your data pipelines
Paul Van Siclen
 
ArcGIS Online
ArcGIS OnlineArcGIS Online
ArcGIS Online
Esri
 
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GISNDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
North Dakota GIS Hub
 
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location IntelligenceNDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
North Dakota GIS Hub
 
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
North Dakota GIS Hub
 
From ingest to insights with AWS
From ingest to insights with AWSFrom ingest to insights with AWS
From ingest to insights with AWS
Paul Van Siclen
 

What's hot (20)

ArcGIS
ArcGISArcGIS
ArcGIS
 
FieldTraks 2012 Product Overview
FieldTraks 2012   Product OverviewFieldTraks 2012   Product Overview
FieldTraks 2012 Product Overview
 
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
Esri Ireland "ArcGIS - The Platform Story" Roadmap Session - Eamonn Doyle, Es...
 
BI Reporting Application Comparison
BI Reporting Application ComparisonBI Reporting Application Comparison
BI Reporting Application Comparison
 
Working with arcgis online
Working with arcgis onlineWorking with arcgis online
Working with arcgis online
 
Architecting the ArcGIS Platform
Architecting the ArcGIS PlatformArchitecting the ArcGIS Platform
Architecting the ArcGIS Platform
 
Conversion to MapGuide® Open Source and iVAULT
Conversion to MapGuide® Open Source and iVAULTConversion to MapGuide® Open Source and iVAULT
Conversion to MapGuide® Open Source and iVAULT
 
DataKraft - Powerful No-Coding Platform for Business Applications
DataKraft - Powerful No-Coding Platform for Business ApplicationsDataKraft - Powerful No-Coding Platform for Business Applications
DataKraft - Powerful No-Coding Platform for Business Applications
 
ArcGIS Server Functionality Matrix
ArcGIS Server Functionality MatrixArcGIS Server Functionality Matrix
ArcGIS Server Functionality Matrix
 
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
GWT 2014: Emergency Conference - 02 le soluzioni geospaziali per la gestione ...
 
Reflect ROI vs Traditional Development
Reflect ROI vs Traditional DevelopmentReflect ROI vs Traditional Development
Reflect ROI vs Traditional Development
 
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
Map Production with GeoMedia 2013_Ciaran Kirk - IMGS Government User Group 2013
 
SQL Server 2016 SSRS and BI
SQL Server 2016 SSRS and BISQL Server 2016 SSRS and BI
SQL Server 2016 SSRS and BI
 
SPS- Share Point 2010 and Windows Azure
SPS- Share Point 2010 and Windows AzureSPS- Share Point 2010 and Windows Azure
SPS- Share Point 2010 and Windows Azure
 
Accelerate and modernize your data pipelines
Accelerate and modernize your data pipelinesAccelerate and modernize your data pipelines
Accelerate and modernize your data pipelines
 
ArcGIS Online
ArcGIS OnlineArcGIS Online
ArcGIS Online
 
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GISNDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
NDGeospatialSummit2019 - ArcGIS Pro – Next-Generation Desktop GIS
 
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location IntelligenceNDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
NDGeospatialSummit2019 - ArcGIS Enterprise – Power Your Location Intelligence
 
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
NDGeospatialSummit2019 - What’s New with ArcGIS – Highlights From the 2019 UC
 
From ingest to insights with AWS
From ingest to insights with AWSFrom ingest to insights with AWS
From ingest to insights with AWS
 

Viewers also liked

Delivering Transformational Government through Enterprise GIS
Delivering Transformational Government through Enterprise GISDelivering Transformational Government through Enterprise GIS
Delivering Transformational Government through Enterprise GIS
James Thompson
 
Philip O Doherty: Transforming Enterprise GIS through SaaS
Philip O Doherty: Transforming Enterprise GIS through SaaSPhilip O Doherty: Transforming Enterprise GIS through SaaS
Philip O Doherty: Transforming Enterprise GIS through SaaSAGI Geocommunity
 
GIS As-Builts - How & Why
GIS As-Builts - How & WhyGIS As-Builts - How & Why
GIS As-Builts - How & Why
GIS Colorado
 
GOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
GOS Dashboard - Enterprise GIS Dashboard for Geodata.govGOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
GOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
Carbon Project
 
Public Safety Enterprise: GIS Solutions for Community Protection and Response
Public Safety Enterprise: GIS Solutions for Community Protection and ResponsePublic Safety Enterprise: GIS Solutions for Community Protection and Response
Public Safety Enterprise: GIS Solutions for Community Protection and ResponseEsri
 
The Evolving GIS Enterprise
The Evolving GIS EnterpriseThe Evolving GIS Enterprise
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
GIS in the Rockies
 
Mapping GIS to Enterprise Architecture and Analytics
Mapping GIS to Enterprise Architecture and AnalyticsMapping GIS to Enterprise Architecture and Analytics
Mapping GIS to Enterprise Architecture and AnalyticsDennis Crow
 
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
Greg Babinski
 
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
GIS in the Rockies
 
GIS enabled State
GIS enabled StateGIS enabled State
GIS enabled StateEsri India
 
GIS enabled eGovernance
GIS enabled eGovernanceGIS enabled eGovernance
GIS enabled eGovernanceEsri India
 
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
Reza Nourjou, Ph.D.
 

Viewers also liked (14)

Lec w7 t_info_sys_arch
Lec w7 t_info_sys_archLec w7 t_info_sys_arch
Lec w7 t_info_sys_arch
 
Delivering Transformational Government through Enterprise GIS
Delivering Transformational Government through Enterprise GISDelivering Transformational Government through Enterprise GIS
Delivering Transformational Government through Enterprise GIS
 
Philip O Doherty: Transforming Enterprise GIS through SaaS
Philip O Doherty: Transforming Enterprise GIS through SaaSPhilip O Doherty: Transforming Enterprise GIS through SaaS
Philip O Doherty: Transforming Enterprise GIS through SaaS
 
GIS As-Builts - How & Why
GIS As-Builts - How & WhyGIS As-Builts - How & Why
GIS As-Builts - How & Why
 
GOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
GOS Dashboard - Enterprise GIS Dashboard for Geodata.govGOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
GOS Dashboard - Enterprise GIS Dashboard for Geodata.gov
 
Public Safety Enterprise: GIS Solutions for Community Protection and Response
Public Safety Enterprise: GIS Solutions for Community Protection and ResponsePublic Safety Enterprise: GIS Solutions for Community Protection and Response
Public Safety Enterprise: GIS Solutions for Community Protection and Response
 
The Evolving GIS Enterprise
The Evolving GIS EnterpriseThe Evolving GIS Enterprise
The Evolving GIS Enterprise
 
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
2013 Enterprise Track, Integrating People and Tools: Enterprise GIS Success S...
 
Mapping GIS to Enterprise Architecture and Analytics
Mapping GIS to Enterprise Architecture and AnalyticsMapping GIS to Enterprise Architecture and Analytics
Mapping GIS to Enterprise Architecture and Analytics
 
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
The GIS Capability Maturity Model Maximize Benefits from Enterprise GIS Opera...
 
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
2016 gisco track: deploying an enterprise gis for the town of snowmass villag...
 
GIS enabled State
GIS enabled StateGIS enabled State
GIS enabled State
 
GIS enabled eGovernance
GIS enabled eGovernanceGIS enabled eGovernance
GIS enabled eGovernance
 
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
System Architecture of Cloud-based Web GIS for Real-Time Macroeconomic Loss E...
 

Similar to Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems

MEAUC Nov 2011 Presentation
MEAUC Nov 2011 PresentationMEAUC Nov 2011 Presentation
MEAUC Nov 2011 Presentation
Nishant Arora
 
Доклад Растислава Хлавача на SPCUA 2012
Доклад Растислава Хлавача на SPCUA 2012Доклад Растислава Хлавача на SPCUA 2012
Доклад Растислава Хлавача на SPCUA 2012
Lizard Soft
 
Enterprise GIS Planning and Framework
Enterprise GIS Planning and FrameworkEnterprise GIS Planning and Framework
Enterprise GIS Planning and Framework
Wisconsin Land Information Association
 
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
GeCo in the Rockies
 
Enterprise GIS
Enterprise GIS Enterprise GIS
Enterprise GIS
Esri
 
TELUS Case Study: GIS for Telecommunications
TELUS Case Study: GIS for TelecommunicationsTELUS Case Study: GIS for Telecommunications
TELUS Case Study: GIS for Telecommunications
eventspat
 
MRF Senior GIS Analyst Porjects
MRF Senior GIS Analyst PorjectsMRF Senior GIS Analyst Porjects
MRF Senior GIS Analyst PorjectsNishad Wijesekara
 
TELUS Case Study: iVAULT implementation improved corporate intelligence
TELUS Case Study: iVAULT implementation improved corporate intelligence TELUS Case Study: iVAULT implementation improved corporate intelligence
TELUS Case Study: iVAULT implementation improved corporate intelligence eventspat
 
IMGS Local Gov User Group Presentation
IMGS Local Gov User Group PresentationIMGS Local Gov User Group Presentation
IMGS Local Gov User Group Presentation
IMGS
 
ArcGIS10 Land Records Mgmt (EPAN 2010)
ArcGIS10 Land Records Mgmt (EPAN 2010)ArcGIS10 Land Records Mgmt (EPAN 2010)
ArcGIS10 Land Records Mgmt (EPAN 2010)
WV Assocation of Geospatial Professionals
 
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
HIMADRI BANERJI
 
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
Getting value from IoT, Integration and Data Analytics
 
Fusion Middleware Live Application Development Demo Oracle Open World 2012
Fusion Middleware Live Application Development Demo Oracle Open World 2012Fusion Middleware Live Application Development Demo Oracle Open World 2012
Fusion Middleware Live Application Development Demo Oracle Open World 2012Lucas Jellema
 
Virtualization Map Tech Ed2009
Virtualization Map Tech Ed2009Virtualization Map Tech Ed2009
Virtualization Map Tech Ed2009rsnarayanan
 
Gef 2012 InduSoft Presentation
Gef 2012  InduSoft PresentationGef 2012  InduSoft Presentation
Gef 2012 InduSoft Presentation
AVEVA
 
IT Modernization and Cloud Computing
IT Modernization and Cloud ComputingIT Modernization and Cloud Computing
IT Modernization and Cloud Computing
Barry Gervin
 
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event Slidedeck
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event SlidedeckNavantis & Microsoft "Find Your Silver Lining in the Cloud" Event Slidedeck
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event SlidedeckNavantis
 
VMworld 2013: SDDC is Here and Now: A Success Story
VMworld 2013: SDDC is Here and Now: A Success Story VMworld 2013: SDDC is Here and Now: A Success Story
VMworld 2013: SDDC is Here and Now: A Success Story
VMworld
 

Similar to Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems (20)

MEAUC Nov 2011 Presentation
MEAUC Nov 2011 PresentationMEAUC Nov 2011 Presentation
MEAUC Nov 2011 Presentation
 
Доклад Растислава Хлавача на SPCUA 2012
Доклад Растислава Хлавача на SPCUA 2012Доклад Растислава Хлавача на SPCUA 2012
Доклад Растислава Хлавача на SPCUA 2012
 
Enterprise GIS Planning and Framework
Enterprise GIS Planning and FrameworkEnterprise GIS Planning and Framework
Enterprise GIS Planning and Framework
 
3D Modeling by GIS
3D Modeling by GIS3D Modeling by GIS
3D Modeling by GIS
 
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
Putting Asset Management Tools on the web and mobile devices with Cartegraph ...
 
Enterprise GIS
Enterprise GIS Enterprise GIS
Enterprise GIS
 
TELUS Case Study: GIS for Telecommunications
TELUS Case Study: GIS for TelecommunicationsTELUS Case Study: GIS for Telecommunications
TELUS Case Study: GIS for Telecommunications
 
MRF Senior GIS Analyst Porjects
MRF Senior GIS Analyst PorjectsMRF Senior GIS Analyst Porjects
MRF Senior GIS Analyst Porjects
 
TELUS Case Study: iVAULT implementation improved corporate intelligence
TELUS Case Study: iVAULT implementation improved corporate intelligence TELUS Case Study: iVAULT implementation improved corporate intelligence
TELUS Case Study: iVAULT implementation improved corporate intelligence
 
IMGS Local Gov User Group Presentation
IMGS Local Gov User Group PresentationIMGS Local Gov User Group Presentation
IMGS Local Gov User Group Presentation
 
ArcGIS10 Land Records Mgmt (EPAN 2010)
ArcGIS10 Land Records Mgmt (EPAN 2010)ArcGIS10 Land Records Mgmt (EPAN 2010)
ArcGIS10 Land Records Mgmt (EPAN 2010)
 
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
Smart Grids:Enterprise GIS For Distribution Loss Reduction in Electric Utilit...
 
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
Fusion Middleware Live Application Development Demo - Oracle OpenWorld 2012
 
Fusion Middleware Live Application Development Demo Oracle Open World 2012
Fusion Middleware Live Application Development Demo Oracle Open World 2012Fusion Middleware Live Application Development Demo Oracle Open World 2012
Fusion Middleware Live Application Development Demo Oracle Open World 2012
 
Virtualization Map Tech Ed2009
Virtualization Map Tech Ed2009Virtualization Map Tech Ed2009
Virtualization Map Tech Ed2009
 
Gef 2012 InduSoft Presentation
Gef 2012  InduSoft PresentationGef 2012  InduSoft Presentation
Gef 2012 InduSoft Presentation
 
IT Modernization and Cloud Computing
IT Modernization and Cloud ComputingIT Modernization and Cloud Computing
IT Modernization and Cloud Computing
 
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event Slidedeck
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event SlidedeckNavantis & Microsoft "Find Your Silver Lining in the Cloud" Event Slidedeck
Navantis & Microsoft "Find Your Silver Lining in the Cloud" Event Slidedeck
 
VMworld 2013: SDDC is Here and Now: A Success Story
VMworld 2013: SDDC is Here and Now: A Success Story VMworld 2013: SDDC is Here and Now: A Success Story
VMworld 2013: SDDC is Here and Now: A Success Story
 
Chris Kemp: NASA Nebula
Chris Kemp: NASA NebulaChris Kemp: NASA Nebula
Chris Kemp: NASA Nebula
 

Recently uploaded

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
Sri Ambati
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
OnBoard
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
Cheryl Hung
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
Alison B. Lowndes
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
Ana-Maria Mihalceanu
 
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 previewState of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
Prayukth K V
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
Safe Software
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
James Anderson
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
Elena Simperl
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Inflectra
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
DianaGray10
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Jeffrey Haguewood
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Product School
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 

Recently uploaded (20)

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 
Leading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdfLeading Change strategies and insights for effective change management pdf 1.pdf
Leading Change strategies and insights for effective change management pdf 1.pdf
 
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdfFIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
FIDO Alliance Osaka Seminar: FIDO Security Aspects.pdf
 
Key Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdfKey Trends Shaping the Future of Infrastructure.pdf
Key Trends Shaping the Future of Infrastructure.pdf
 
Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........Bits & Pixels using AI for Good.........
Bits & Pixels using AI for Good.........
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
 
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 previewState of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
 
Essentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with ParametersEssentials of Automations: Optimizing FME Workflows with Parameters
Essentials of Automations: Optimizing FME Workflows with Parameters
 
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
 
Knowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and backKnowledge engineering: from people to machines and back
Knowledge engineering: from people to machines and back
 
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualitySoftware Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
 
UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4UiPath Test Automation using UiPath Test Suite series, part 4
UiPath Test Automation using UiPath Test Suite series, part 4
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...Mission to Decommission: Importance of Decommissioning Products to Increase E...
Mission to Decommission: Importance of Decommissioning Products to Increase E...
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 

Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems

  • 1. Creating Value … … Delivering Solutions Enterprise GIS Implementation for Public Infrastructure and Integration with Work Order and Customer Service Systems Steve Jencen, P.E., CFM Michael Baker Corp., Inc.
  • 2. Overview  The Prince William County Service Authority is a wastewater and water utility serving approximately 360,000 people.  Undertook a large- scale GIS Centric Information Technology Infrastructure review and upgrade over 3 years
  • 3. Autodesk MapGuide System  Had been using Autodesk CAD technology for last 10 years (Autodesk MapGuide Enterprise)  GIS production done in CAD environment (WaterMap)  CAD application wrote data to Oracle Spatial  Oracle Spatial data served to SA Web Portal MapGuide Web Portal MapGuide DB Oracle Spatial CAD CAD Production Production Tools Tools GIS Tech 01 GIS Tech 02
  • 4. PWCSA Enterprise GIS - Project Scope  Database Design and Development  ArcServer Installation and Configuration (including SDE)  GIS Web Portal Design  Ancillary Geospatial Systems (GPS & Routing)  Integration with Work Order Management System  Integration with Customer Information System
  • 5. Enterprise GIS Based Integrated System Versioned Editing GPS ROUTING QA/QC O&M Laboratory Cust. Srv. GIS SDE.PROD Finance ArcServer 10 GIS Web Portal - SCADA Silverlight LIVE Phase II
  • 6. PWCSA - Enterprise GIS Portal – Integrated Windows Authentication
  • 7. PWCSA – Locate, Search Assets
  • 8. PWCSA – Advanced Filtering, Grouping, Search A A A B B B C 9 D
  • 9. PWCSA - Parcel Search
  • 10. Customer Service Systems – Spatial Search & Quick Information Retrievals Selected parcels and related customer information
  • 11. Operations and Maintenance (O&M) Work Order Mapping & Analysis  Search by WO activity, date range, spatial extent- Subdivisions, sewersheds, service levels etc.  Vulnerability of Critical Infrastructure.  Track labor & indirect costs, overall maintenance costs across sewersheds
  • 12. PWCSA – Work Order Search Selected work order
  • 13. Operations and Maintenance (O&M) – Condition Assessment  Direct Link to Asset Management System main condition ranking  Sewer Main Condition Ranking
  • 14. Consumption Data Analysis & Meter Data  Consumption Data from Customer Service – Billing  Statistical Estimates, Engineering Analysis and Planning by aggregating usage data for parcels within specific subdivisions, service levels etc.  Detection of anomalies and aberrations for leak detection, illegal usage etc.
  • 15. Customer - Service Requests Customer Service Call Mapping Online Customer Service Requests:  Map customer issues dynamically & generate service orders  Improved response time  Mapping and visualization of complaints/issues/resolution over time  Significant improvements with level of Service
  • 16. Customer Service - Service Outage Notification and Real-time Work Order Status for Affected Parcels
  • 17. Improved Field Communication Field Notation Mapping:  Quick corrections to GIS data errors  Easily communicate location and specifics of issues Work Order Tracking  Dynamic views of where crews are working and where issues are within the utility  Informative Customer Service response to outages and other issues
  • 18. Document Management - Markers Markers are used to attach documents to spatial locations throughout the county. They are automatically grouped in units to provide for easier review of available markers without the need to zoom to large scales.
  • 19. Document Management – Metadata / Project Plan Information A