The document outlines plans for establishing a Configuration Management System (CMS) to manage the full lifecycle of IT and service assets. The key aspects of the CMS plan include:
1) Establishing controls over assets and configuration items (CIs) from initial planning through maintenance and problem resolution.
2) Developing processes for identifying, documenting, and maintaining CI baselines and releases.
3) Implementing status reporting, auditing, and verification to ensure the CMS accurately reflects physical environments.
4) Integrating the CMS with related service management processes like change and release management.
A detail review of configuration and change management. This lecture provides details about how to manage different software versions of same software in a market with different customers clients and different set of functionalities.
Agile Transformation at scale is challenging that requires deep understanding and expertise of agility, discipline and hunger to change. In order to guide you for success in your transformation efforts, we created the Agile Transformation Governance Model. The governance model focuses on 5 key areas together with its 19 sub areas and creates high level of visibility for your transformation efforts.
Robust configuration management (CM) practices are essential for creating continuous builds to support agile’s integration and testing demands, and for rapidly packaging, releasing, and deploying applications into production. Classic CM—identifying system components, controlling change, reporting the system’s configuration, and auditing—won’t do the trick anymore. Bob Aiello presents an in-depth tour of a more robust and powerful approach to CM consisting of six key functions: source code management, build engineering, environment management, change management and control, release management, and deployment. Bob describes current and emerging CM trends—support for agile development, cloud computing, and mobile apps development—and reviews the industry standards and frameworks essential in CM today. Take back an integrated approach to establish proper IT governance and compliance using the latest CM practices while offering development teams the most effective CM practices available today.
Implementing ITIL Change Management
in a Global Organization
Presenter: Paul Fibkins, Senior VP Global Process Owner
Paul shares his practical experience Implementing ITIL Change Management Best Practices in a Global Financial Organization. He will describe their journey - from 100 fiefdoms to an ITIL federation that includes getting 10,000 IT professionals making 10,000 changes a week to row in the same direction.
Lifecycle Modeling Language Tutorial by Dr. Dam and Dr. Vaneman Elizabeth Steiner
Dr. Steve Dam and Dr. Vaneman present "A New Open Standard: Lifecycle Modeling Language (LML) a Language for Simple, Rapid Development, Operations and Support" at the Systems Engineering D.C. Conference (SEDC), April 2014.
A detail review of configuration and change management. This lecture provides details about how to manage different software versions of same software in a market with different customers clients and different set of functionalities.
Agile Transformation at scale is challenging that requires deep understanding and expertise of agility, discipline and hunger to change. In order to guide you for success in your transformation efforts, we created the Agile Transformation Governance Model. The governance model focuses on 5 key areas together with its 19 sub areas and creates high level of visibility for your transformation efforts.
Robust configuration management (CM) practices are essential for creating continuous builds to support agile’s integration and testing demands, and for rapidly packaging, releasing, and deploying applications into production. Classic CM—identifying system components, controlling change, reporting the system’s configuration, and auditing—won’t do the trick anymore. Bob Aiello presents an in-depth tour of a more robust and powerful approach to CM consisting of six key functions: source code management, build engineering, environment management, change management and control, release management, and deployment. Bob describes current and emerging CM trends—support for agile development, cloud computing, and mobile apps development—and reviews the industry standards and frameworks essential in CM today. Take back an integrated approach to establish proper IT governance and compliance using the latest CM practices while offering development teams the most effective CM practices available today.
Implementing ITIL Change Management
in a Global Organization
Presenter: Paul Fibkins, Senior VP Global Process Owner
Paul shares his practical experience Implementing ITIL Change Management Best Practices in a Global Financial Organization. He will describe their journey - from 100 fiefdoms to an ITIL federation that includes getting 10,000 IT professionals making 10,000 changes a week to row in the same direction.
Lifecycle Modeling Language Tutorial by Dr. Dam and Dr. Vaneman Elizabeth Steiner
Dr. Steve Dam and Dr. Vaneman present "A New Open Standard: Lifecycle Modeling Language (LML) a Language for Simple, Rapid Development, Operations and Support" at the Systems Engineering D.C. Conference (SEDC), April 2014.
ServiceNow Configuration Management Database Jade Global
The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
[To download this complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
This introduction to Agile and Scrum is a presentation that provides a high-level overview of Agile and Scrum methodologies. The presentation is aimed at individuals who may have heard of Agile and Scrum but are not familiar with the concepts or principles.
The presentation begins with an introduction of the basic principles and values of Agile and Scrum, which includes an explanation of the Agile philosophy and principles, and an overview of the Scrum framework and its origins. It also discusses the benefits and drawbacks of Agile and Scrum and compares them to traditional project management methodologies.
The key roles and responsibilities within a Scrum team are discussed next, including the three key roles of Scrum Master, Product Owner, and Development Team. An explanation on how these roles interact with each other and the wider organization is provided.
The Scrum framework and its key components, including an overview of Sprints, Backlog, and Artifacts are also explained. The Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, are also covered.
Lastly, successful examples of how Agile and Scrum are used in various industries, such as software development, marketing, and education are presented. Discussions on how Agile and Scrum can be adapted to fit the needs of different projects and organizations are also provided.
By the end of the Agile and Scrum PPT presentation, attendees would have a solid foundation in Agile and Scrum methodologies, including a basic understanding of the principles and values, the Scrum framework and its key components, and the roles and responsibilities of the Scrum team. They would be equipped with the necessary knowledge to apply Agile and Scrum to their own work.
LEARNING OBJECTIVES
1. Understand the basic principles, values, benefits and drawbacks of Agile and Scrum.
2. Understand the key roles of the Scrum team, and the Scrum framework and its key components.
3. Understand how Agile and Scrum can be applied to various industries and projects and adapted to fit different situations.
This talk explains a proven approach to assessment SRE practices for an organization. The approach uses a 9 pillar model and 7 step transformation blueprint to determine current state of SRE practices and to set a roadmap to improve SRE practices towards industry best practices.
JIRA Introduction, What is JIRA, JIRA Training, JIRA Tutorial for beginners | Atlassian JIRA Training in USA
JIRA is a proprietary issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions. Although normally styled JIRA, the product name is not an acronym, but a truncation of Gojira, the Japanese name for Godzilla. It has been developed since 2002.
Contact us:
www.h2kinfosys.com
Email: Training@h2kinfosys.com
USA: +1-770-777-1269
UK: 020-33717615
Learn JIRA Quickly
Plan, track, work – smarter and faster
http://www.udemy.com/learn-jira-quickly
Enhance your resume skills and improve your productivity quickly
JIRA is the project management and issue tracking software. It is used by teams in all types of products and industries. It's used by Agile teams, bug tracking, helpdesk tickets and thousands of companies!
It's a must skill to have in today's industry and this course will get you started with JIRA in under 2 hours.
Introduction to itil v3/ITSM Processes and FunctionsPrasad Deshpande
IT service Management ITIL v3 Processes and Functions ranging from ITIL Life cycle, Incident, Problem and Change Management, Service Desk, Application Management
CMDB - Strategic Role in IT Services - Configuration Management Moves Front a...Evergreen Systems
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.
We will also demo our always evolving view of a very advanced, self-service catalog & portal, with a focus on the service owner & the role of the CMDB.
Full webinar recording available at:
http://content.evergreensys.com/cmdb-webinar-it-services-strategic-role
Introduction To Software Configuration ManagementRajesh Kumar
Configuration management (CM) is a field of management that focuses on establishing and maintaining consistency of a system's or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.[1] For information assurance, CM can be defined as the management of security features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system.
The beginning of a checklist version of the CMMI guidelines. If you would like the original Excel version let me know, and let SlideShare know they need to support Excel files.
"Shift Left" is a DevOps practice that provides an effective means to perform testing with or in parallel to development activities.
When shifting left, development, test and operations work together to plan, manage and execute automated and continuous testing to accelerate feedback to developers and improve the quality of changes early in the life-cycle. The rate of the accelerated feedback is determined by an organization’s desired outcomes for velocity of changes and capacity for feedback.
Hardening Your Config Management - Security and Attack Vectors in Config Mana...Peter Souter
Configuration management is a great tool for helping with hardening and securing servers. But with any addition of new technology comes a new attack vector: Who watches the watchers?
Security is painful. Luckily the invention of configuration management tools has made this process easier, by allowing repeatable configuration for common hardening. However there comes a catch-22: How do we harden the configuration management itself?
When you have a tool that enables you to change systems at a fundamental level, it's a fairly tempting target for malicious agents, and one that would cause a lot of problems if compromised.
We'll be discussing some general patterns we can use to mitigate these problems: - Whitelisting "master" API's - Encrypting sensitive data - Adding a security element to code review
And we'll talk about some application specific options for some of most popular tools out there, such as Puppet, Chef, Ansible, cfengine and Salt.
ServiceNow Configuration Management Database Jade Global
The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes.
[To download this complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations]
This introduction to Agile and Scrum is a presentation that provides a high-level overview of Agile and Scrum methodologies. The presentation is aimed at individuals who may have heard of Agile and Scrum but are not familiar with the concepts or principles.
The presentation begins with an introduction of the basic principles and values of Agile and Scrum, which includes an explanation of the Agile philosophy and principles, and an overview of the Scrum framework and its origins. It also discusses the benefits and drawbacks of Agile and Scrum and compares them to traditional project management methodologies.
The key roles and responsibilities within a Scrum team are discussed next, including the three key roles of Scrum Master, Product Owner, and Development Team. An explanation on how these roles interact with each other and the wider organization is provided.
The Scrum framework and its key components, including an overview of Sprints, Backlog, and Artifacts are also explained. The Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, are also covered.
Lastly, successful examples of how Agile and Scrum are used in various industries, such as software development, marketing, and education are presented. Discussions on how Agile and Scrum can be adapted to fit the needs of different projects and organizations are also provided.
By the end of the Agile and Scrum PPT presentation, attendees would have a solid foundation in Agile and Scrum methodologies, including a basic understanding of the principles and values, the Scrum framework and its key components, and the roles and responsibilities of the Scrum team. They would be equipped with the necessary knowledge to apply Agile and Scrum to their own work.
LEARNING OBJECTIVES
1. Understand the basic principles, values, benefits and drawbacks of Agile and Scrum.
2. Understand the key roles of the Scrum team, and the Scrum framework and its key components.
3. Understand how Agile and Scrum can be applied to various industries and projects and adapted to fit different situations.
This talk explains a proven approach to assessment SRE practices for an organization. The approach uses a 9 pillar model and 7 step transformation blueprint to determine current state of SRE practices and to set a roadmap to improve SRE practices towards industry best practices.
JIRA Introduction, What is JIRA, JIRA Training, JIRA Tutorial for beginners | Atlassian JIRA Training in USA
JIRA is a proprietary issue tracking product, developed by Atlassian. It provides bug tracking, issue tracking, and project management functions. Although normally styled JIRA, the product name is not an acronym, but a truncation of Gojira, the Japanese name for Godzilla. It has been developed since 2002.
Contact us:
www.h2kinfosys.com
Email: Training@h2kinfosys.com
USA: +1-770-777-1269
UK: 020-33717615
Learn JIRA Quickly
Plan, track, work – smarter and faster
http://www.udemy.com/learn-jira-quickly
Enhance your resume skills and improve your productivity quickly
JIRA is the project management and issue tracking software. It is used by teams in all types of products and industries. It's used by Agile teams, bug tracking, helpdesk tickets and thousands of companies!
It's a must skill to have in today's industry and this course will get you started with JIRA in under 2 hours.
Introduction to itil v3/ITSM Processes and FunctionsPrasad Deshpande
IT service Management ITIL v3 Processes and Functions ranging from ITIL Life cycle, Incident, Problem and Change Management, Service Desk, Application Management
CMDB - Strategic Role in IT Services - Configuration Management Moves Front a...Evergreen Systems
Most CMDB’s have not delivered any real value. Although we have collected and stored lots of data, the CMDB has been a solution in search of a problem. No longer. As IT moves from technical activities to customer centric IT services, the CMBD plays a critical, strategic role.
As we build and deliver IT services to our customers (employees), IT Service Owners will be very visible – and intently focused on delivering high quality outcomes, on time, with service availability and cost as advertised. Without effective configuration management, this cannot be done.
Please join us as we explore the new strategic role of the CMDB, and how processes, people, costs & technologies converge into services – with the CMDB aligning, connecting and managing the configuration items to make this all possible.
We will also demo our always evolving view of a very advanced, self-service catalog & portal, with a focus on the service owner & the role of the CMDB.
Full webinar recording available at:
http://content.evergreensys.com/cmdb-webinar-it-services-strategic-role
Introduction To Software Configuration ManagementRajesh Kumar
Configuration management (CM) is a field of management that focuses on establishing and maintaining consistency of a system's or product's performance and its functional and physical attributes with its requirements, design, and operational information throughout its life.[1] For information assurance, CM can be defined as the management of security features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures, and test documentation throughout the life cycle of an information system.
The beginning of a checklist version of the CMMI guidelines. If you would like the original Excel version let me know, and let SlideShare know they need to support Excel files.
"Shift Left" is a DevOps practice that provides an effective means to perform testing with or in parallel to development activities.
When shifting left, development, test and operations work together to plan, manage and execute automated and continuous testing to accelerate feedback to developers and improve the quality of changes early in the life-cycle. The rate of the accelerated feedback is determined by an organization’s desired outcomes for velocity of changes and capacity for feedback.
Hardening Your Config Management - Security and Attack Vectors in Config Mana...Peter Souter
Configuration management is a great tool for helping with hardening and securing servers. But with any addition of new technology comes a new attack vector: Who watches the watchers?
Security is painful. Luckily the invention of configuration management tools has made this process easier, by allowing repeatable configuration for common hardening. However there comes a catch-22: How do we harden the configuration management itself?
When you have a tool that enables you to change systems at a fundamental level, it's a fairly tempting target for malicious agents, and one that would cause a lot of problems if compromised.
We'll be discussing some general patterns we can use to mitigate these problems: - Whitelisting "master" API's - Encrypting sensitive data - Adding a security element to code review
And we'll talk about some application specific options for some of most popular tools out there, such as Puppet, Chef, Ansible, cfengine and Salt.
An exposition on the security of the web. Is the web safe enough? History has taught us that we should never underestimate the amount of money, time, and effort someone will expend to thwart a security system.
TeleManagement Forum OSSera Case Study - AIS Thailand Service Manager Present...Mingxia Zhang, Ph.D.
Tuesday, February 7th, 5:30 - 5:50 PM
Using Frameworx in Implementing a Unified Service Management Tool –Improving Organizational Collaboration and Communication
Examining the drivers for developing a Unified Service Management Tool to improve business processes at the service level in the Strategy, Infrastructure, and Product (SIP) area as well as Operations.
Outlining the development of an enterprise-wide Service Management application, which enabled solidification of the Service Development and Management processes in the SIP area and Service Management and Operation processes
Quantifying the benefits in terms of information sharing, process unification/implementation, cost saving and revenue increasing in service management
InfosysPublicServices - Member Switchover Solution | AnalysisInfosys
This white Paper outlines approach of Member Switchover Solution, Analysis, Features and Key Benefits. Some of the Features include Score Card Generation, Member Risk Modeling & Member Profitability Analysis.
Our mission is: transforming data to reveal business and clinical insights. We accomplish this through our data management, business intelligence and analytics consulting services. We ensure that organizations have the proper tools, technology and processes to improve performance – relative to predefined critical success factors and key performance indicators – based on greater insight and analysis through analytics. We offer a framework for establishing an Analytics Center of Excellence within organizations to define roles and responsibilities and coordinate activities and tasks among key stakeholders. With emphasis on statistical analysis, forecasting, optimization, and simulation, analytics provides results that are predictive and prescriptive, injecting clarity and confidence in decision making and improving performance through situational awareness at all levels of the organization.
Through our past consulting engagements, we observed significant challenges and short-comings in how these organizations navigate such a data-rich environment in the pursuit of analytical excellence. Based on our assessment and evaluation, we develop a roadmap for establishing an information environment that enables stakeholders to improve clinical decision-making and performance (as related to quality, outcomes, cost and utilization) through data visualizations and advanced analytics. This roadmap accounts for both structured and unstructured data, and it includes provisions for controlled data access based on security and privacy policies. We manage the transition from on-premise to cloud-based data sources and leverage the cloud as an aggregation point for creating a Big Data analytics platform. We then perform an alternatives analysis of feasible solutions based on several factors, including: delivered capabilities, ease of implementation, performance, scalability, interoperability and integration with legacy systems, and functionality -- at a cost that maximizes ROI.
Make Your Business More Flexible with Scalable Business Process Management So...Perficient, Inc.
Architecture for scalable BPM solutions
Introduction
The role and shortcomings of SOA
Integrating legacy applications with the BPMS
Building high-performance BPM solutions
The role of a business rules management system in your architecture
Architecture to support event-driven business processes to reduce latency in business processes and the company as a whole
Selecting BI Tool - Proof of Concept - Андрій МузичукIgor Bronovskyy
A large number of tools and techniques have been developed over the years to support managerial decision making. Thus process of selecting appropriate BI tool turns to be an issue. Implementing and deploying a BI initiative can be lengthy, expensive and failure pron. The Proof of concept method can be used by stakeholders to avoid unnecessary losses.
In the presentation, the description of Proof of Concept method is provided based on the example of selecting among Microsoft stack, MicroStrategy and Business Object Bi tools. The example includes above mentioned technologies overview, reports modeling process, reports development process, report integration in SharePoint, performance testing as well as the decision making model and summary for final tools selection.
SaaS vs BPO: Operational Considerations of the SaaS Service Delivery ModelHROAssoc
In the second session of this webinar series, we further explore how SaaS and BPO are not mutually exclusive, now from an operational perspective. A panel of practitioners and providers discuss how services stay the same or may change in different areas, potential differences in your ongoing delivery team, global design considerations, and modifications to the governance model.
Panel:
- Jill Goldstein, Global Offering Lead, Talent and HR BPO, Accenture
- Jamie McGovern, Partner - Human Capital Management, Global Business Services, IBM US
- Susan Laskey-Myers, SVP HR Solutions & Service Delivery, Thomson Reuters
Moderator: Brenda Sural, Director HR Service Delivery, Kraft Foods
ITIL 4 – the 4th Industrial Revolution and Intelligent Process Automationhdicapitalarea
ITIL 4, the 4th industrial revolution, the rise of the bots, AI and Intelligent Process Automation. What does it mean for service desk today and the service desks of tomorrow? This virtual event shows how the 4th industrial revolution will/has changed IT and in turn how the service desk community is being impacted.
Leadership is a mindset, it starts with you. Be present for a transformational and inspiring keynote as Theresa Proctor shares the steps to navigate through your toughest challenges:
• Master repeatable and viral success
• Learn how to confidently toot your horn
• Discover and share your voice
• Power tips to shine in the most uncomfortable environments
The Bottom Line of Software Asset Managementhdicapitalarea
A successful Software Asset Management (SAM) program has many aspects to consider and does not stand alone from other organizational Service Management practices.
HDI Capital Area Meeting May 2019 Cybersecurity Planning for the Modern Techn...hdicapitalarea
By the end of this course you will understand the current security landscape and have the tools to engage your organization to improve its security posture.
HDI Capital Area Meeting March 2019 Next Step Quality: 5 Steps to Increasing ...hdicapitalarea
About the Program
You may have a great team of professional, courteous, customer-service oriented analysts, but that doesn't mean they'll always know how to resolve an issue. Attend this interactive presentation for a discussion of the many obstacles to service desk effectiveness and strategies for overcoming them. Leave motivated to begin implementing these strategies and increasing quality on your service desk right away!
Learn how to:
- Assess the quality of your current support
- Utilize in-house resources to tailor and deliver a comprehensive training program
- Leverage knowledge management
- Enforce policies to ensure information is retained and utilized
HDI Capital Area Meeting February 2019 What’s New and Changing with ITIL 4!hdicapitalarea
A major revision to the ITIL framework, ITIL 4, is coming out on February 28th. We're here to give you the latest and greatest details, including: what's changing, what's not, what the new certification path will look like, and when courses will become available. We will also leave lots of time to answer all of your burning questions. Join us for this informational session!
Key takeaways for attendees:
• Comparison of ITIL v3 versus ITIL 4
• Overview of how ITIL integrates with Agile, DevOps, and Lean
• Discussion on how to leverage the new concepts
Hdi Capital Area Program Slides May 18 2018hdicapitalarea
HDI Updates and an interactive, entertaining, and informative session will reveal the philosophy and methodology the Johns Hopkins support organization used to create a culture of transparency and staff engagement that produced high-performing teams.
Hdi Capital Area Updates and Presentation April 20 2018hdicapitalarea
HDI Capital Area Updates and Presentation by ITSM expert Jessica Alfaro from Acuity addresses common technical and cultural roadblocks to situational awareness in IT organizations and best practices for achieving a break through.
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017hdicapitalarea
HDI Capital Area One Day Leadership Conference and Vendor Expo 2017. Includes Capital Area Announcements and presentations on Building an Award Winning Service Excellence Team and A Service Desk Evolution.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
2. CFM PURPOSE
Protect the integrity of service assets and Cis
Place IT assets and Cis under CfM controls
Establish a CMS to ensure integrity
Provide accurate information to support other processes through the Service Lifecycle
Content and CONTEXT
C d
Utlization drives value
3. CFM SCOPE
Full lifecycle management of IT and service assets
Maintenance and status of asset inventory
Components are identified baselined and maintained
identified, baselined,
Supports/is supported by Change controls
Service i
S i view – modeling whole services end-to-end and using that information f
d li h l i d d d i h i f i for
impact assessment
4. CFM – VALUE TO THE BUSINESS
Optimizing service value from our assets and Cis
Better change planning and forecasting
Better impact assessments and risk management
Better resolution of incidents and problems
Better measurement of service warranty
Better adherence to legal/regulatory obligations
Better controls and utilization of services and assets
Better traceability of requirements for new and changed services
Better awareness of service provisioning costs
5. BASIC CONCEPTS: CONTROL
CfM – Control my baseline (where am I?)
ChM – Control my future state planning (Where am I planning to go?)
RDM – Controlling my execution in moving new services and changes into future state
(How do I get from current state to proposed future state?)
These three processes are fundamental to successful service transition and must
work together to maintain meaningful controls.
7. Service Service
Customer
level package portfolio
Banking
Contract
core service
Serviced by
E-banking Supported by Hosted Application Uses Technical
supportt Application
A li ti hosting
h ti infrastructure
service service service
User Business Data Web Network Network
Availability Messaging Authentication
experience logic services services topology service
8. CIS (CONFIGURATION ITEMS)
An asset, service component, or other item under CFM Controls
Service Lifecycle Cis (Business Case, SDPs, Release Plans)
Service Cis (systems, applications, information, data, infrastructure, facilities,
people)
Organization Cis (policies, legal/regulatory frameworks)
Internal Cis (project mgmt software, SDLC software, etc.)
External Cis (external customer requirements external services, etc.)
requirements, services etc )
The big idea behind CFM Plans is fundamentally about “How Wide, How Deep” to go
in establishing SACM controls
9. CMS OVERVIEW
CMSs and multiple CMDBs
Secure libraries and secure stores
Definitive Media Library (DML)
Definitive Spares
Configuration Baselines
Snapshots
S h
10. Change and Release Asset Management Configuration Life Technical Configuration Quality Management Service Desk View User
View View Cycle View View View assets
Presentation Project configurations
Schedules/plans Change Financial Asset Asset Service Applications Asset and User configuration,
Layer Service Strategy,
Portal Request Status Change Status Reports Asset Application Configuration Changes, Releases,
Advisory Board agenda and Statements and Bills Design, Transition, Environment Management Asset and
License Management Operations configuration Test Environment Policies, Processes, Configuration item and
Asset performance baselines and Infrastructure Procedures, forms, related incidents,
templates, checklists problems,
Search, Browse, Store, Retrieve, Update, Publish, Subscribe, Collaborate
Knowledge Monitoring
Processing Performance Management Forecasting, Scorecards, Dashboards
Query and Analysis Reporting Modelling
Layer Planning, Budgeting Alerting
Business/Customer/Supplier/User – Service – Application – Infrastructure mapping
Information
Integration
Layer Service Portfolio Service
Service Catalogue Model Integrated CMDB Service Release Service Change
Common Process, Schema Meta Data Data Data synchronization Extract, Transform,
Data and Information Mapping Management reconciliation Load Mining
Data Integration
Project Definitive Media Physical CMDBs
Documentation Library
Platform Software Discovery, Enterprise Applications
Filestore
Configuration Tools Configuration asset Access Management
Data and Definitive
CMDB1 Eg. Storage Management Management Human Resources
Information Document Library
Database and audit Supply Chain
Sources
Structured Middleware Network tools Management
and Tools
Definitive Multimedia Mainframe Customer Relationship
Library 1 CMDB2 Distributed Desktop Management
Project
Software Definitive Multimedia
Library 2 CMDB3
11. DML and CMDB
DML Physical CIs Information about the CIs
Electronic CMDB
CIs
Release
Record
Build new Release
Test new Release
Implement new Release
Distribute new Release to
live locations
12. Planning, management
resources, time
Management support
Working relationships
Resources, facilities, CMS
and tools
Training and Guidance
Policy, Standards, Control
Management Configuration
Strategy, and Planning Management Plan,
Service Portfolio,
Contract
Customer Portfolio,
Contract Portfolio,
Portfolio CI Identification,,
Contract Requirements, naming, labelling,
Configuration data and
requirements Design,
Identification documentation
Maintenance,
Release, Baseline and Release
Deployment, Id
Operations plans Updated RFC,
p ,
Configuration
RFC/ updated CI
Control
change to
CI Status
record/Report
Status Configuration
Change and Accounting and information and
Configuration
C fi ti Reporting Performance
Records and
Documentation
Verification Action items
Physical CIs, and Audit Confidence in
Test results service and
Audit/discovery f
infrastructure
Feedback
tools
13. CONFIGURATION PLANNING
Plenty of perfectly good templates
Need a process first, then serves as a practical plan
Living document
Focus on USE, not content
14. CFM IDENTIFICATION
Configuration Structure and CI Selection
Naming Conventions
Labeling
CI attributes
CFM Documentation
Relationship mapping
R l i hi i
CI Types (service, HW, SW, documentation, staff)
Media libraries
Configuration Baselines
Release Units and Numbering schema
15. CONFIGURATION CONTROL
Establishing integrated controls with CHM and RDM to ensure
License controls
Change management process
Version controls of assets, Cis, builds, and releases
Access controls
Build specifications
Promotion and migration of data
Configuration baselines
Deployment controls (and touchpoints)
Installation
DML integrity
16. CFM STATUS ACCOUNTING
Insert example of asset/CI lifecycles
Define state changes (how does CI move from one status to another) as part of your
CFM Plan
17. REPORTING
Maintaining and archiving records
Managing status of current configurations
Making status information visible and available
Recording changes in CI status
Ensuring changes to baselines are properly documented and “re-baselined” or
reconciled after changes are implemented
18. TYPICAL REPORTS
CI information in a particular baseline
CI lists and baseline configurations
Current revision status and history
Status reports on deviations
Status of delivered/maintained products
Revision
R i i status
Reports on unauthorized usage/changes to HW/SW
Unauthorized CIs detected
Variations between CMS and physical audit activities
19. VERIFICATION AND AUDIT
Conformity between CMS and actuals
Verify physical existence of Cis
Confirm RDM information and baselines before executing Deployment of a release
Planned vs ad hoc
Use ChM and Incident Mgmt to address any unregistered or unauthorized Cis
Automation h
A i here d i
drives b
better performance across the service lif
f h i lifecycle
l
20. TRIGGERS, INPUTS/OUTPUTS, AND INTERFACES
Supporting processes
Change Management
Financial Management
Service Continuity
Incident Management
Problem Management
Availability Management
In truth is the fundamental basis for all process activities since provides accurate
information to underpin all services and service changes
21. INFORMATION MANAGEMENT
CMS archiving/backup a fundamental part of your CFM Plan
CMS contains information on backups of Cis
How much archiving? Cost/benefit analysis
analysis…
22. KPIS AND METRICS
% improvement in maintenance scheduling
Alignment between provided maintenance and business support (availability/windows)
Assets identified as causes of service failures
Improved diagnosis/MTRS for incidents
Impacts of incidents/errors by particular CI type (for availability improvements)
% reuse of unused/underused assets
Alignment of insurance premiums with business need
Ratio of used licenses vs paid licenses
Cost/user for licenses
Accuracy in budgets/charging for services
%reduction in business impact based on incorrect CI data
Improved audit compliance
23. CHALLENGES, CSFS, AND RISKS
Challenges
Maintaining check-in/Check-out of DML
Funding
Data over use
Lack of management commitment (why do we need this?)
CSFs
Valid justifications for what data is maintained
j
Top-down approach – “enough” data
How accurate??
Using technology to automate CMS practices
Risks
Focusing on technologies instead of services and outcomes
Movement of hardware assets by unauthorized staff
24.
25. INITIAL PLANNING
Designate Configuration Manager
Define Mission
Determine project scope
Define overall project interfaces to other ST processes
Survey current capabilities and resources
Develop i i i l
D l initial tooling plan
li l
26. DEVELOP PROJECT PLAN
Launch/approve and charter formal project
Define Project Team
Plan Project Phases
Feasibility
Initiation
Specification
Process design
Product selection
Implementation
Review
Closure
Prepare operational mgmt
Conduct Feasability Study (Project Scope and constraints)
27. REQUIREMENTS
Identify and interview stakeholders
Capture (MOSCOW) and prioritize requirements
Validate and verify requirements
Establish requirements management strategy
Define purpose, scope, and objectives
Define li i
D fi policies, procedures
d
Define roles and responsibilities
Define metrics and reporting
Define Overall Plan
28. RELATIONSHIPS
Plan relationships
Among infrastructure components
Among functional teams
Among processes
Align to business services and outcomes
29. PLAN DEPENDENT ACTIVITIES
Plan support tools
Plan support processes
Communicate benefits (mgmt)
Plan staff training (diff for diff roles)
30. DEFINE ROLES AND RESPONSIBILITIES
CfM Role specifications
Assignments
Role/billet decisions
Project roles
CRC team? Integrated processes, tools, and teams?
ROM of width of scope
f id h f
Scope across operations and pipeline
Usable existing tools?
32. PROCESS IMPLEMENTATION PLAN
Analyze existing practices (what do I already have?)
Analyze ST capabilities (who do I have?)
Define existing data and plan to move it into new CMS
Refine and re-validate requirements
Create vendor selection criteria
Evaluate and select tooling
Acquire and install tooling
q g
Design process interfaces in detail
Plan structure and attributes of Cis
Align Business Processes
Establish DML
Train on roles/responsibilities
Manage Organizational Change needs
33. PLANNING PHASED IMPLEMENTATION
Coordination with other process/tool implementation activities
Planning CMS population and federation
Planning to take CfM control of Cis
Freeze
Managing Cis during the Freeze
Planning switchover
Pl i i h
34. PHASING CFM IN
Training (user and admin)
Plans, Procedures, and Work Instructions
Define and mature the CfM plan
Launch update roles
Plan CI registration processes
Plan
Pl ELS
Mature monitoring and metrics