At Esri UK Annual Conference 2014 Maintenance of street assets is a critical activity for local authorities. Publishing real-time maintenance schedules on these assets will provide the public with greater transparency and higher service standards. The “My Work” application, developed on the Esri platform, provides an infrastructure that allows the council to capture asset data quickly and efficiently on tablet devices. The status of maintenance jobs is updated and reported live to the council website. To deliver operational efficiency, My Work also delivers a Web-based monitoring tool to aid the management of these assets, which provides performance information and drives resource planning. Historical data will be available to allow staff to suggest working practice improvements.

1. My Work
My Account
Presentation by
Paul Sudworth
Senior Software Engineer
Johnathan Barclay
Software Engineer
Date
11/06/2014

2. My Work and My Account
Maintenance of street assets is a critical activity for local authorities.
Publishing real-time maintenance schedules on these assets will provide
the public with greater transparency and higher service standards. The
“My Work” application, developed on the Esri platform, provides an
infrastructure that allows the council to capture asset data quickly and
efficiently on tablet devices. The status of maintenance jobs is updated
and reported live to the council website. To deliver operational efficiency,
My Work also delivers a Web-based monitoring tool to aid the
management of these assets, which provides performance information
and drives resource planning. Historical data will be available to allow staff
to suggest working practice improvements.
My Account allows customers to log “Ad Hoc” maintenance issues online
via the Council website

3. My Work – The Challenge
• Move from paper to digital
• Find out what we own and where it is!
• Transparency
• Customer Service
• Efficiency

4. My Work -
• Datasets stored in ArcSDE
• Published out via ArcGIS server
• Application built using ArcGIS Javascript API accesed
via Browser
• Tablet devices used by teams
• Teams can see their daily and overdue scheduled work

5. My Work
• User opens up My Work on device
• Choose Task Force, then the Home Page
• Team Leader then chooses type of work to be done
• Work grouped by Parish, Street, Asset
• Work done on asset recorded. Changes Saved
• Dataset updated

6. My Account
• Customer Portal
• A way of allowing members of the public to log Service
Requests
• Customers can monitor their case history and progress
of their calls
• Developed in house, with integration to ArcGIS
Javascript API to record geographical location of
incidents

7. My Account
• Show assets that CBC responsible for, and allow
customer to log a request only on these assets
• Shows the Maintenance information to the customer
• Shows any open case relating to that asset
• Allows them to log a request against an asset to
report an incident.

8. Summary
• We know where things are!
• Customers and officers can see what we should be
doing and when
• Better management of routes and work- ESRI
ROUTING SOFTWARE??
• Reporting tools enable managers to see how efficiently
staff are performing
• Identify areas of improvement

9. THANK YOU
FOR
LISTENING!
www.chorley.gov.uk