Rocco Karam has over 15 years of experience in systems analysis, database administration, reporting, and IT management. He has worked extensively with ERP systems, CRM applications, and networking technologies from companies like Cisco, Microsoft, Oracle, and Adobe. He is proficient in a variety of programming languages and currently serves as an IT Manager where he oversees all computer systems and network administration.

1. RRoouuccoozz FF.. KKaarraamm
Lebanon – El Meten – Maraat Yachoua  Email: rock.krm1@gmail.com  Phone: 961 (3) 56 55 11  BirthDay: 28/08/1980 - Baskinta
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Certifications Multi-certified distinct IT Majors
Cisco CCNA, 2012 Cisco CCNA
- ICND1 : Interconnecting Cisco Network Devices part 1
- ICND2 : Interconnecting Cisco Network Devices part 2
- CCNA Voice: Introducing Cisco Voice and Unified Communications Administration
Adobe Flash Player
CS4, 2011
Adobe Flash Player
- Adobe flash CS4 Level 1
- Adobe flash CS4 Level 2
- Adobe Flash CS4 Advanced – Action Script
Microsoft Technical
Courses, 2009
Microsoft Technical courses
- Course 2541: Core Data Access with Microsoft Visual Studio 2008
- Course 2542: Advanced Data Access with Microsoft Visual Studio 2008
- Course 2546: Core Windows Forms Technologies with Microsoft Visual Studio 2008
- Course 2547: Advanced Windows Forms Technologies with Microsoft Visual Studio 2008
MCSE, 2008 Microsoft Certified systems Engineer
- Course 2276: Implement, manage & maintain a MS Win SVR 2003 Network infrastructure
- Course 2275: Maintain a MS server 2003 Environment
- Course 2274: Maintain a MS Server 2003 Environment
Oracle, 2007 Oracle
- Oracle Database 10g: Introduction to SQL
- Oracle Database 10g: Programming with PL/SQL
- Oracle Database 10g: Build Internet Applications
- Oracle Database 10g: Building internet Reports
- Oracle Database 9i: DBA Fundamentals I,II
Microsoft A+, 2006 Microsoft A+
- Hardware and software implementation and maintenance
Key Skills
Full ERP System
Development, 2011-
Present
New Betta version will be released soon.
Enterprise Resource Planning is a system that manages the full business process. It allows an
organization to use many integrated applications, in order to arrive for full business automation.
It contains:
- Product Planning (Cost)
- Manufacturing
- Marketing & Sales
- Inventory Management
- Shipping & Payment
- Accounting
- Customer Service Management
https://drive.google.com/open?id=0B0MwvNC6fK60dHRhTGpGQ25WWXM
Experience Record
System Analyst - System Analysis
- Analyze business processes
- Mapping and documenting interfaces between legacy and new systems
- Understanding Software development lifecycle
- Translating business requirements into high specified project briefs
- Identifying options for potential solutions and assessing them for both

2. technical and business suitability
- Overseeing implementation of a new system including data migration
- Developing solutions and related products
- Planning and working flexibly to deadlines
- Keeping up to date with technical and industry developments
DB Administrator - DBA
- Perform all activities related to maintain a successful database environment.
- Implementing, designing and maintaining database systems
(MSSQL,ORACLE)
- Installing and upgrading the database server and application tools
- Allocating system storage and planning future storage requirements for the
database system
- Modifying the database structure, as necessary, from information given by
application developers
- Enrolling users and maintaining system security
- Ensuring compliance with database vendor license agreement
- Controlling and monitoring user access to the database
- Monitoring and optimizing the performance of the database
- Planning for backup and recovery of database information
- Maintaining archived data
- Backing up and restoring databases
- Contacting database vendor for technical support
- Generating various reports by querying from database as per need
Report Specialist - Reporting Specialist
- Design and execute automated procedures interfacing with systems to report
business analytics and sales support indicators.
- Develop queries to extract data on department needs
- Record limits, sort order, scripts and relevant data to document report logic
and operations
- Discuss with staff, users and management to develop requirements to create
new report or revise current report.
IT Manager at Rim
Natural Spring Mineral
Water s.a.l., 2006-
Present
(500+ Employees)
Address: Antelias High Way – Nihako Building
- Full Development of Customized Built In Applications
CRM Application 1. Customer Relationship Management (CRM)
- Manage and analyze all customer’s interactions and data throughout the
customer lifecycle. It tracks all history of orders, missed deliveries, claims,
quotations, new Customers, salesman and agents behaviors…
- Application integrated with Cisco Contact Manager.
- Enables agents to set and define the VIP Customers.
- Integration with available ERP system (Visual Dolphin) and Sales Force
Application (BMB). Looks up customer’s info on all incoming calls. (Pop Up
Screen that shows Customer Location on Google API Map, default Contacts and
salesman, history, statements, consignments…)
- Well defined workflow manipulated by a hierarchical security privilege.
- Ticketing system that is manipulated between distinct level of users through a
defined set of privileges.
- Tickets can be converted to claims, cooler maintenance request…
- Statistical reports that enable the management to build a clear vision on the
customer satisfaction.
- Users can send and manage SMS directly.
Coolers Management
Application
2. Cooler Maintenance Management
- Manage and generate internal serials for the coolers, in order to track sold
and consigned coolers.
- Manage the coolers maintenance contracts (Number of visits per year, and
predefined visit dates)
- Manage the coolers maintenance visits and schedules.
It merge between customers daily basis calls (Tickets), and predefined contract
schedules. (more 7000 Visits yearly)
- Service sheet generated automatically for each technician that lists the cooler
maintenance history and purchase date.
- Statistical report for the hall process
Google Projection 3. Google Earth Projection
- Customers Location Projection:
It shows a full summary view of all rim customers location on map. It helps the
sales administration team to find the regions not covered by the Rim.

3. Customers are distinguished by predefined colored place marks, grouped by
salesman or supervisors.
- Daily sales by salesman:
Observation of the daily sales performed by the salesmen. You can define the
date, salesman and it will draw on map the salesman path.
The sales records are projected through distinct place marks with distinct icons.
- Salesmen routes projection:
This is the main reason for arriving to build a prefect salesmen routes. You will
be able to recapitulate the hall paths of the salesmen, perfectly know the gaps of
the sales strategy.
Handheld Application 4. Statistical Handheld Application (Windows CE)
Records distinct brand availability in the Lebanese markets directly on the PDA.
After data synchronization it enable Rim to establish a summary view of product
distribution (Rim & Others)
Web Application 5. Plant Cleaning Web Application
It manages and schedule cleaning of the hall plant areas and sections. The
bottling plant is very large and cleaning plans must be well defined. Every area
in it has its own schedule. (ex: Area 1 – section 4 – must be cleaned on daily
basis, 2 times by day, Area 1 – section 10 – bottles filler – weekly basis)
Hundreds of sections are managed by this web application. They run it from
IPADs and records are saved in a database that can be accessed from any
network computer.
The web application is secured by security access, and users can share
notifications between each other.
System & Network
Windows Environment
Windows Hyper-v
2012
Domain Controller
2012
Exchange 2010
Terminal Services
2012
Backup strategies
Antivirus Eset Nod 32
VBA Microsoft Office
Fortigate Internet
Firewall
- System Administrator
- Responsible for designing, organizing, modifying and supporting all company
computer systems
- Maintain System efficiency, and system performance
- Make Recommendation for future updates
- Maintain a Windows 2012 virtual environment (Hyper-v roles)
- Domain Controller administration, configuration local and remote users
- Group policy, security settings and privileges
- Maintaining DHCP, DNS servers, Microsoft Exchange, Network Administration
on local and remote networks
- Setting up the file server with folder redirection for end users
- Configuration Terminal services server, setting security policies, permissions,
privileges.
- Setup of management of antivirus
- Managing backups on daily/weekly and monthly basis for both system and
database (Symantec Exec & Microsoft Data Protection Manager)
- Full Microsoft office knowledge (Build professional excel workbooks with
custom functions and macros through VBA, Build analytics pivot tables and
reports queried from databases)
- Manage Web filtering and internet access through Fortigate Device
- Administer servers, desktop computers, printers, routers, switches, firewalls,
phones, personal digital assistants, software deployment, security updates and
patches.
Cisco Environment
Phone Over IP,
100 Cisco Phones
Wireless Cisco Access
Points Distribution,
150 AP device
2013 - Present
- Network Administrator
- Maintain CUCM Cisco Contact Manager
- Maintain CUCX Cisco Contact Center
- Maintain Cisco Routers and switches
Cisco 2801 Routers x 5
Cisco 2911/K9 Router x 1
Layer 3 Switch cisco WS-C3560X-24 (PowerPC405) x 1
Layer 3 Switch cisco WS-C3750X-24 x1
Switch cisco WS-C2960+48PST-L x 1
Switches : cisco WS-C2960-24PC-L x 9
ASA Device ASA5505 x1
- Perform new additional configuration
- Ensure network between distinct branches
- Perform network address assignments
Oracle 9i
March 2006 – January 09
- Oracle(March 2006 – January 09)
- Development tools: Forms and Reports 9i Builder, iSQL*Plus command line,
Procedure builder(PL/SQL), OEM manager
- Oracle applications development (procedures, Forms, analytic reports and
charts). Database Administration, Data Engineering providing ERP solutions.
- Installation and tuning performance of Oracle 9i Database, repository & user
schemas, full database administration, security auditing, backup and
management of indexes and table spaces

4. - Implementation of the "IMAD" ERP (BML Istisharat) covering General
Accounting, Stock, Invoicing, Payroll, Fixed Assets modules. Setup and
configuration of end users
- Procedure development to synchronization between handheld machines and
oracle database, data engineering and database structure on SQL C E.
- Development of about 20 forms and more than 75 analytical reports and
comparison chart
- Implementation and maintenance of the “Visual Dolphin” ERP (Software
Design) covering Finance, Inventory, Retail, Fixed Assets Modules
- Development of stored procedures in order to build analytic reports using
Crystal reports and Microsoft Excel(VBA)
- Maintenance of procedures that synchronize data between the system and the
handhelds
Human Resources
Department
September 2007 –
November 2009
- Manage Human Resources Department
Managing all Employees files
CNSS
Hiring / leaving / ESI procedures.
End of year lists, as per requested (wife status declaration, marital
status changes )
Monthly NSSF due reports.
NSSF’ officer candidature renewing (related docs)
Medical allowances and all other HR department related documents
Ministry of Finance
Follow up of R Forms (R3-R3.1-R4.A-R4.B-R6…)
Ministry of Labor
Employees’ name and movement reports + Various reports.
All hiring and leaving procedures
Follow up of all employees’ needed documents + Contracts Renewal
Payroll
Salary Preparation of all Rim employees, concerning different
commissions, overtimes, deductions, adjustments, attendance time
cards, Annual Leaves, Sick leaves…
Network Owner
Baskinta 2005-2006
Wireless internet service distribution in Baskinta and neighborhood
- Network Café Owner – Hardware maintenance
Personal
Accreditations
Accounting Training
2 months 2005
- Accounting training courses :
Knowledge in general accounting practices.
Opening / closing yearly balance sheet.
P and L.
Computing Amortization & Provision values.
VAT taxation procedures and systems.
Preparation of Income tax related to financial statements: R3, R4, R5, R6, R8,
R10
Computer Teacher
2001-2004
- Computer Teacher in 4 Schools
Saint Georges –Khounchara
Lycée Moderne – Beit Chabab
Saint Coeur – Daraoun
Saint Coeur Dhour
Education - License
Business Computer – I.P.N.E.T Dekwaneh Institute
Computers related courses taken in this major
- TS3
Business Computer – Sacré-Coeur Institute Gemayzeh
- Lebanese Baccalaureate
Experimental Science – Official school of Baskinta
Languages - English – Arabic - French