Melanie E. Smith is an experienced professional seeking a position that utilizes her skills in leadership, effectiveness, computer literacy, and customer service. She has over 10 years of experience in customer service roles, including positions at MCCS Macys, SelectStaffing, and Starbucks Coffee Co. Smith has an Associate's degree in Psychology from St. Petersburg College and expects to earn a Bachelor's degree in Psychology from the University of South Florida in the future. She is passionate about helping people and looks forward to discussing how she can contribute to the success of the company.

1. April 7th
, 2015
Melanie E.Smith
Smith.Melanie09@yahoo.com/PinellasCountyArea/Administrative Assist
Dear Prospective Employer:
I am an experiencedprofessional,knownfor:leadership,constructiveness,effectiveness,stewardship,
punctuality,computerliteracy,absorbency,efficiency,andoptimism.Inaddition,Ipossessof anumber
of manyothervalues,characteristics,experiences,andabilitiesthatare optimal forany positionof
significantlyhighresponsibility.
I enjoyandembrace the challenge of completingavarietyof taskswithinthe workday.Mydevotionto
the fieldof mental health&businessmanagementguides me throughalifelongjourneyof study,
preparation,application,&achievementwhichhashelpedme todevelopasignificantlyflexible
personalitywithaknackforconcentration& analysisof everydetail.Idonot considerajobdone
because the clockhas struck a desirednumber;myjobisdone whenthe workisfinishedandaccurately
completed.
In 2004 I became anundergraduate psychology &businessmanagement student.Bythe 15th of
December,2007, I achievedanAssociate in Artsdegree inGeneral PsychologyfromSaintPetersburg
College’sGibbscampus. A Bachelorof Science (B.S.) degree isexpectedfrom Universityof SouthFlorida
inthe distantfuture,afterwhichIplanoncontinuingmyeducationtoevennewerheights.Thiswill not
be an isolatedincidentbutacrowningmomentwithinaseriesof achievementsobtainedthroughhard
workand passion,aswell asanothersteppingstone withinthe industrythatIlove…people.
It isthispassion,expertise,andbroadbusinessexperience whichIoffertoanycompanythat is
searchingfora professional supportstaff memberwithlike qualities,whoalsoenjoysachallenge.
Realizingthatthe coverisan overviewinconjunctionwithmyattachedresume,Icanonlyofferyou
thisbrief outline of myabilities.Consequently,Iwouldappreciatehavingthe opportunitytomeetwith
youto discussmore fullyhowImay contribute to the successand/orgrowth of your company.Iwishto
be consideredforall positionsinneedof adedicatedworkerandwould be happytodemonstrate my
qualificationsforanythatrequire suchaction.I lookforwardto beingcontactedsoonsothat I may
elaborate more aboutmyskillsandexperience,andIthankyou forthe opportunitytobe consideredfor
the current available position(s).
Sincerely,
Melanie E.Smith *Enclosure

2. Melanie E. Smith
727-520-3417
Smith.Melanie09@yahoo.com
Pinellas / Tampa Bay Area 33709
ProfessionalSkills:
• MicrosoftOffice toolsincludingExcel,PowerPoint, Word,Outlook,etc.)
• ExperiencewithOracle,Lotus,LotusNotes
• All versionsof WindowsuptoWindows8
• Familiarwithmanybrowsers:MozillaFirefox,GoogleChrome,InternetExplorer,Safari
• WorkedwithPhotoshop,Paint.NET,VitalSource Bookshelf (Blended-Online Format)
• 10+ yrs experience incustomerservice
• Accountspayable/accountsreceivable
• FamiliarwithHRObenefitscustomerservice call centerposition
• CloudDatabases:MicrosoftOneCRM,Soda.com, MLSExchange,MLSMatrix, TransactionDesk
• Call centerexperienceaveraging50-200 callspershift
• Critical thinking&timelytroubleshootingskills
• Interpersonaleffectiveness(successful inclientretention&teamtraining)
• Experiencewithemploymentsupport:posting,candidate phonescreening,&recruiting
• Absorbentof all formsof communication:verbal,written,&nonverbal
• Flexiblewithschedule,workenvironment,&constructive criticism
• multitasking&prioritization
• Communicative,quicklearner
• Able tokeepupcomfortablywithfast-pacedstride of the company
ProfessionalExperience:
MCCS Macys Inc.,Clearwater,FL 6/13 to 12/13
EmploymentSupport1
• Posting,editing,updating,extending,&un-postingjobopeningsfornorthwest&southwestregions
• Insertingappropriateinterviewtime slotsspecifictoeachMacy's locationon webcalendarinorderto
accommodate potential candidateswithachoice of the bestinterview time fortheirschedules
• Auditing&editingcalendars
• 100% auditingrecognition(3consecutive monthsinarow)
• Outboundcall centercandidate screening
• Systematicallyinterviewedcandidatesbyphone usinglistof guidelinestodeterminebestfitcandidate
for position
• Processedcandidate thrusystemtoaseitheracceptedtoproceedwithrecruitingprocessorrejected•
volunteeredtoparticipate incompanyfunctionsasoftenasallowedbyemployer
SelectStaffing,Largo,FL 3/13 to 6/13
RCAICustomerService Representative
• Providedexceptionalcustomerservice & maintainedclientrelationships
• Processedregularorders,returns&RGA replacementorders
• Managedupkeep,organization,andcleanlinessof archivedfiles
• Answeredclientinquiries&trackedordersonline

3. StarbucksCoffee Co.,St.Petersburg,FL 9/06 to 12/08
Barista/ CertifiedBaristaLearningCoach
• Providedlegendarycustomerservice withconfidence inall aspectsof myStarbucksproduct
knowledge
• Responsible forindividual cashdrawerdeposit
• Commutedtoworkinvariousareasof St. Pete whichincludedfirstshift(opening)of the newest
locationoff of Park Street& Sheen, performedfrequenttastingswithpartners&includedall present
customerstogenerate productcuriosity&increasedsales
• Recordupsellsinholidaywholebean1lb bagsof coffee &StarbucksGold club membershipcards
• ParticipatedinStarbuckscommunityinvolvementprograms(WalkforAIDS,RelayforLife,Treasure
IslandBeachCleanUp)
VolunteerOpportunities:
• Walkfor AIDS
• RelayforLife
• Treasure IslandBeachCleanUp
• Great AmericanTeach-In(CreatedPowerPointeducational DVDpresentation&broughtproduct&
volunteerpartnerstomake hotcocoa for the kids)
Education:
• St.PetersburgCollege–2007 A.A.Psychology(minorinBusinessManagement&Administration)
• St.Leo University - B.A.Psychology(didnotgraduate;transferred)
• Universityof SouthFlorida - B.A.Psychology(Expectedinthe future)