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User Adoption:
Let's not just deliver a solution.
Let’s make it stick!
Antje Lamartine | September 2018
Thank you to our sponsors!
Sponsor Raffle!!!
• Each sponsor stamp will opt you into sponsor raffle prize and mailings
• Collect 7 or more sponsor stamps on your Badge to be eligible for the
Xbox One X
• Hand entire Badge/ ribbon back into registration desk at end of day to
enter the prize draw
• Badges drawn at 5.15pm in Trinobantes (if you are drawn and do not
have the pre-requisite stamp/s….. You’ll lose!)
Social
• Tweet on #spscambridge OR #sqlsatcambridge
• We have Giant Jenga, Giant Connect 4, Giant Kerplunk and Sack races!
• Post event, join us for a SharePint/ SQLPint from our bar
• Don’t forget to thank Sponsors, Volunteers and Speakers!
• The event doors will close at 6.30pm
About
Antje Lamartine
• Collaboration Consultant & Enthusiast
• SP2010 / SP2013 / O365
• My Passions: Skiing, Knitting, Passing on my Knowledge
• People, People, People
• www.linkedin.com/in/antjelamartine
• @AntjeLamartine
Tech Acumen
Exec Support
Company Culture
Missed Target
CommunicationSupport
• What type of Industry?
• Which Version of Technology are we on?
Train
• What type of Training?
• Productivity Tools
• Solution specific
• Demo Success Stories
• Who’s the Audience?
• Delivery
• Lunch & Learn Sessions
• Mandatory Team Training Sessions
• Tutorials & User Manuals
Tech Acumen? Or Lack thereof?
KEEP GIVING | BE CONSISTENT
Missed Target
• Focus on Solution rather than Need
• Original Need changed
• Priorities changed
Engage
• Thorough solicitation of requirements
• Dream big, and start small
• Implement in phases
• Keep communicating / regular check ins
STAY IN TOUCH
Communication
• Was there any communication?
• What was communicated?
• Was the right audience targeted?
Interact
• Stay in control of communication
• What / Why / When
• Communicate often
• Use Different Means
• Provide Feedback Mechanism
WHAT’S IN IT FOR THEM
Support
• Delivered but not trained?
• Was Support considered / planned?
• Was the Support team trained?
Empower
• Inform & Train your Support team in time
• Train: Wiki & FAQs
• 1:1, small group, large group
• Internal User Group / “Champions” Program
REWARD
Exec Support
• Does it exist? In theory or practice?
• At what level?
Solicit
• Have the conversation
• With Manager AND Executive
• Turn them into advocates
• Provide ROI (Measure & Analyze)
CONTINUE THE CONVERSATION
Company Culture
• We’ve always done it that way
• It’s new and shiny – bring it on
• Siloed vs. cross-functional
• Transparent?
• Individual vs. structured processes?
• Clearly Set Company Goals?
BE MINDFUL
We bring CHANGE!
Hurdle to Change:
• of the Unknown
• of Lack of Competence
• of Change in Status Quo
Fear
See – Feel - Change
Analyze – Think - Change
Sponsor
ship
Buy-In
Involve
ment
Impact
Commu
nication
Read
iness
Don‘t forget to visit our sponsors who
made this day possible!
Thankyou!
Resource Links
• Mind Mapping
• https://www.skyword.com/contentstandard/creativity/how-mind-maps-
apply-brain-science-to-creativity/
• ROI by Sarah Haase
• https://blog.splibrarian.com/2014/07/02/land-of-confusion/
• Innovation Games
• https://blog.splibrarian.com/2015/11/30/innovation-games/
• http://www.innovationgames.com
• On Change
• https://www.kotterinternational.com/research-and-perspectives/
Photo Credits
• Jump: https://pixabay.com/en/youth-active-jump-happy-sunrise-570881/
• Seats: https://unsplash.com/photos/j5dD6jNLhHk
• Audience: https://unsplash.com/photos/-5rA4DRrEXU
• Motherboard: https://pixabay.com/en/board-electronics-computer-453758/
• Golfball: https://www.pexels.com/u/tyler-hendy-9620/
• Microphone: https://www.pexels.com/u/freestocks/
• Holding Hands: https://pixabay.com/en/hands-toddler-hand-child-s-hand-1797401/
• Businessman: https://pixabay.com/en/handshake-hand-give-business-man-2056021/
• Colored Powder: https://pixabay.com/en/color-colored-powder-india-300343/
• Welcome Sign: https://unsplash.com/photos/AvqpdLRjABs
• Palms: https://www.pexels.com/u/j0sie/
• People: https://unsplash.com/photos/_es6l-aPDA0
• Tablet: https://www.pexels.com/u/wdnet/
• Feet In Water: https://www.pexels.com/u/kaiquestr/
• Painted Hands: https://unsplash.com/photos/cAtzHUz7Z8g

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User Adoption Solutions

  • 1. User Adoption: Let's not just deliver a solution. Let’s make it stick! Antje Lamartine | September 2018
  • 2. Thank you to our sponsors!
  • 3. Sponsor Raffle!!! • Each sponsor stamp will opt you into sponsor raffle prize and mailings • Collect 7 or more sponsor stamps on your Badge to be eligible for the Xbox One X • Hand entire Badge/ ribbon back into registration desk at end of day to enter the prize draw • Badges drawn at 5.15pm in Trinobantes (if you are drawn and do not have the pre-requisite stamp/s….. You’ll lose!)
  • 4. Social • Tweet on #spscambridge OR #sqlsatcambridge • We have Giant Jenga, Giant Connect 4, Giant Kerplunk and Sack races! • Post event, join us for a SharePint/ SQLPint from our bar • Don’t forget to thank Sponsors, Volunteers and Speakers! • The event doors will close at 6.30pm
  • 5. About Antje Lamartine • Collaboration Consultant & Enthusiast • SP2010 / SP2013 / O365 • My Passions: Skiing, Knitting, Passing on my Knowledge • People, People, People • www.linkedin.com/in/antjelamartine • @AntjeLamartine
  • 6.
  • 7.
  • 8. Tech Acumen Exec Support Company Culture Missed Target CommunicationSupport
  • 9. • What type of Industry? • Which Version of Technology are we on? Train • What type of Training? • Productivity Tools • Solution specific • Demo Success Stories • Who’s the Audience? • Delivery • Lunch & Learn Sessions • Mandatory Team Training Sessions • Tutorials & User Manuals Tech Acumen? Or Lack thereof? KEEP GIVING | BE CONSISTENT
  • 10. Missed Target • Focus on Solution rather than Need • Original Need changed • Priorities changed Engage • Thorough solicitation of requirements • Dream big, and start small • Implement in phases • Keep communicating / regular check ins STAY IN TOUCH
  • 11. Communication • Was there any communication? • What was communicated? • Was the right audience targeted? Interact • Stay in control of communication • What / Why / When • Communicate often • Use Different Means • Provide Feedback Mechanism WHAT’S IN IT FOR THEM
  • 12. Support • Delivered but not trained? • Was Support considered / planned? • Was the Support team trained? Empower • Inform & Train your Support team in time • Train: Wiki & FAQs • 1:1, small group, large group • Internal User Group / “Champions” Program REWARD
  • 13. Exec Support • Does it exist? In theory or practice? • At what level? Solicit • Have the conversation • With Manager AND Executive • Turn them into advocates • Provide ROI (Measure & Analyze) CONTINUE THE CONVERSATION
  • 14. Company Culture • We’ve always done it that way • It’s new and shiny – bring it on • Siloed vs. cross-functional • Transparent? • Individual vs. structured processes? • Clearly Set Company Goals? BE MINDFUL
  • 16. Hurdle to Change: • of the Unknown • of Lack of Competence • of Change in Status Quo Fear
  • 17.
  • 18. See – Feel - Change Analyze – Think - Change
  • 20.
  • 21. Don‘t forget to visit our sponsors who made this day possible! Thankyou!
  • 22. Resource Links • Mind Mapping • https://www.skyword.com/contentstandard/creativity/how-mind-maps- apply-brain-science-to-creativity/ • ROI by Sarah Haase • https://blog.splibrarian.com/2014/07/02/land-of-confusion/ • Innovation Games • https://blog.splibrarian.com/2015/11/30/innovation-games/ • http://www.innovationgames.com • On Change • https://www.kotterinternational.com/research-and-perspectives/
  • 23. Photo Credits • Jump: https://pixabay.com/en/youth-active-jump-happy-sunrise-570881/ • Seats: https://unsplash.com/photos/j5dD6jNLhHk • Audience: https://unsplash.com/photos/-5rA4DRrEXU • Motherboard: https://pixabay.com/en/board-electronics-computer-453758/ • Golfball: https://www.pexels.com/u/tyler-hendy-9620/ • Microphone: https://www.pexels.com/u/freestocks/ • Holding Hands: https://pixabay.com/en/hands-toddler-hand-child-s-hand-1797401/ • Businessman: https://pixabay.com/en/handshake-hand-give-business-man-2056021/ • Colored Powder: https://pixabay.com/en/color-colored-powder-india-300343/ • Welcome Sign: https://unsplash.com/photos/AvqpdLRjABs • Palms: https://www.pexels.com/u/j0sie/ • People: https://unsplash.com/photos/_es6l-aPDA0 • Tablet: https://www.pexels.com/u/wdnet/ • Feet In Water: https://www.pexels.com/u/kaiquestr/ • Painted Hands: https://unsplash.com/photos/cAtzHUz7Z8g

Editor's Notes

  1. Big Effort on Solution Delivered it – this is how you feel, right?
  2. What Type of Industry?  Make up of work force Manufacturing Services What Version of Technology are we on? SP2010 / 2013 to O365 can be hard Desktops vs. Laptops Outlook / OneNote – pulled in Exchange Admins PowerPoint – brought in Marketing and tied in branding
  3. Break down potential silos Solicitation of requirements: Innovation Games Mind Mapping
  4. Different Means: Project Updates Newsletter Social Media Demo a Success Story
  5. Support is Community: Volunteers Office Hours Center of Excellence
  6. The heart of change is in emotions Pride in ones work Frustration about redundant tasks Show – Don’t Tell