This document is a resume for Denise Veliz. It includes her contact information, objective, skills, job history from 1998 to present, and education. Her objective is to utilize her office experience, help others through motivation, and contribute to a company's success. Her skills include proficiency with Microsoft Office, QuickBooks, customer service, multi-tasking, and mentoring children. Her job history displays over 20 years of experience in administrative roles for companies such as Nortel Networks, Xerox, LBJ Express, Home Depot, and Senior Helpers. Her education includes studying at various community colleges from 1975-1986.
To secure a position that will utilize my skills and experience to.docxVannaSchrader3
To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.
Authorized to work in the US for any employer
Work Experience
Office Representative
Rev. Claims
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Jackson, MS
August 2014 to Present
Responsibilities
Managed verifications of Insurance. Collected patient’s liability and performed compliance check for all Medicare patient. Collected and validated patient demographic and insurance information. Obtained health, financial and religious information from patients at the time of admission. Performed patient pre-admission, admission, transfer, and discharge activities. Obtained signatures for financial responsibility and treatment procedures from patients or guardians.
Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting;
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Office Assistant
Total Health Adult Day Care
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Belzoni, MS
October 2012 to August 2014
Responsibilities
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.
• Answered telephones and transferred calls to appropriate staff members.
• Sorted and distributed incoming communication data, including faxes, letters and emails.
• Monitored and maintained the organization’s website.
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
• Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.
• Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
• Maintained the office database – retrieved and organized information for individual employees and clients.
• Created spreadsheets and presentations for corporate executives.
• Purchased office equipment and supplies – contacted vendors and subcontractors.
• Established and implemented administrative policies and procedures for the office.
• Filed and recorded corporate documentation, electronic files, inventories and reports.
Front Office / Administrative Assistant
Belzoni Lawn and Tractor
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Belzoni, MS
January 2012 to September 2012
Assist clientele as they enter office and via phone.
• Perform filing, data management, drafting and editing short office memos.
• Assist with all other office administrative duties
• Inputting data, office errands, internship and alumni updates.
• Scheduling appointments, Answered phones, Filed papers.
• Assuring office is neat, and stocked with necessary tools for functionality
Assistant Manager / Dog Groomer
Dog Spot
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Jackson, MS
April 2009 to December 2011
Responsibl.
1. Denise Veliz
972-979-9516
DeniseVeliz@yahoo.com
Objective_____________________________
I am seeking a career with a stable company where I can utilize my exceptional office
experience, help others as a team builder through motivation and a positive attitude,
and contribute to the company’s success in all areas as needed.
Skills________________________________
Very knowledgeable in Microsoft Word, Outlook, Excel, PowerPoint, Internet
Explorer (Google Maps, general researching), and familiar with QuickBooks
Experienced with corporate mailroom procedures and handling confidential
paperwork
Good filing and organizational skills. Communicating concisely thru emails
Highly experienced in customer-relations services
Able to take accurate phone messages and deliver messages promptly in a
courteous manner
Quick learner; Great multi-tasking skills; a positive motivator and leader
Professional, friendly; a customer-service individual focused on providing a
positive experience for all visitors, vendors, customers/clients and employees.
Mentor elementary school children by self-esteem building activities
Volunteer at most Richardson festivals
Job History___________________________
1998-2000 Administrative Assistant, Nortel Networks
-Served as support to five managers in the cell
phone division.
2000-2008 Account Associate, Xerox
-Solution support/Decision making with Executives in daily work
with Fujitsu, United Healthcare, EDS, and Hewitt.
2009-2011 Administrative Assistant, LBJ Express / Trinity Infrastructure
-First line of contact in communicating and coordinating with
department managers, subcontractors, TxDOT officials, and
outside entities for accurate scheduling.
2013-2015 Customer Service, Home Depot
2. -Listen to questions/concerns from customers, earnestly do my best
to resolve any issue in the most positive and professional, way so
that the customer leaves happy and satisfied. I also assisted as a
cashier, and all other departments as needed.
2015-2016 Administrative Assistant, Senior Helpers
Answered, screened and directed inbound phone calls. Received
and assisted clients and escorted them to correct destinations;
offices, rooms or meeting rooms. Performed general secretarial
duties, including – meeting scheduling, appointment set up, faxing
and mailing. Took verbal and written messages and transmitted
them to exact person/destination. Received and sorted email and
electronic deliveries. Maintained meeting diary – manually or
electronically, as required. Accepted letters and packages delivered
to the front desk and distributed to appropriate staff. Handled
general requests for information and data. Interacted well with the
public.
Education____________________________
1975 Eastern Hills High School
1975-1976 Basic Studies, Tarrant County Jr. College
1981-1982 Music, Eastfield Jr. College
1985-1986 Applied Technologies, Richland College
