Highly accomplished management professional with proven expertise in operations, workforce management, client interaction/support, service and support in the outsourcing industry, an effective people manager with great ability to motivate people and teams to achieve performance goals and productivity metrics
An intuitive visionary adept at re-engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability. Demonstrated proficiency in:
• Performance Management/ Process Improvement
• Program and Policy Implementation
• Developing teams for professional growth
• Communication and Emotional Intelligence
• Business implementation and Transition
Highly accomplished management professional with proven expertise in operations, workforce management, client interaction/support, service and support in the outsourcing industry, an effective people manager with great ability to motivate people and teams to achieve performance goals and productivity metrics
An intuitive visionary adept at re-engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability. Demonstrated proficiency in:
• Performance Management/ Process Improvement
• Program and Policy Implementation
• Developing teams for professional growth
• Communication and Emotional Intelligence
• Business implementation and Transition
Visión de Oportunidad del Comercio Electrónico en Argentina y la RegiónMarcos Pueyrredon
Material de apoyo utilizado por el expositor Marcos Pueyrredon para su presentacion en el Panel Mercosur Digital – Presente y Desafíos. Como promover el desarrollo de comercio electrónico en las empresas de los países del Mercosur en el Marco del Seminario Internacional "Oportunidades de Comercio Electronico para PyMEs" dictado en la ciudad de Rosario, Argentina dentro del marco de evento Mercosur Digital
Para acceder a mayor informacion de la agenda y futuras actividades del Ciclo ingrese en: http://mercosurdigital.ciclo-mpe.net/
Para acceder a los videos online del Seminario, material de apoyo de las presentaciones de los distintos paneles y mucha mas informacion del evento ingrese en: http://www.comunidadebusiness.com/groups
Para acceder a mayor informacion del Proyecto Mercosur Digital ingrese en: http://www.mercosurdigital.org/
10 years’ experience with, over 7 years performed at sales and management levels in Retail, Telecommunications, IT, Insurance and food & beverage industries. Currently working with Old Navy (Gap Inc.), as Sr. Business and Operations Manager. Having experience in Human Resources including Recruitment, screening, implementation of Training programs, coaching and motivation of staff. Shared responsibility for key HR functions, including: Employee Relations, Succession Planning and Background Investigations.
I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
1. 8201 Henry Avenue Apt I 17
Philadelphia, PA 19128
1-717-372-9006
jamie.e.purvis@gmail.com
JAMIE E. PURVIS
OBJECTIVE A results-oriented, skilled and driven individual, looking for new and exciting
challenges. A detailed, adept communicator, and team player, who has the valuable skill
of understanding and working in an operations environment from concept to
completion, and contributing to that success. My objective is to apply my skills and
determination to help your organization reach its goals with a focus on your vision,
values, and mission, using my capabilities and work planning, but with the flexibility to
move and change in a fast-paced and borderless environment utilizing technology, effort
and collaboration.
SKILLS & ABILITIES Proficient in Microsoft Office Suite
Knowledgeable of various warehouse management systems
Supply Chain and resource management
Training and development
Bench strength development
Project management
P&L management
Excellent time management
Skilled multi-tasker
Process improvement
Small parcel management
New facility start-up as well as shut-down experience
EXPERIENCE Area Logistics Manager, Tech Data Logistics and Integration Center
Current
Manages and monitors performance in the Distribution center. Ensures standards of measurement for
department are maintained and implements policies and procedures to reduce cost, enhance productivity,
efficiency, and quality of work. Ensures enforcement of safety codes, OSHA standards and sound
housekeeping practices within the department. Works directly on thewarehouse floor making sure product
is properly shipped and inventoried.
Develops and drives programs to ensure the efficient and cost-effective operation and utilization
of the facility.
Develops and promotes a team atmosphere.
Applies sound communication and motivational techniques in supervising, counseling and
disciplining subordinates.
Key player in associate satisfaction, communication, recognition, training and succession
planning.
Develops, implements and directs programs to ensure thesafety of all personnel, equipment and
property.
Provides safety instruction to personnel as needed (formal/informal).
Assures compliance with OSHA and MSDSregulations.
Audits operations to ensure service standards are being met.
Ensures the accurate and timely preparation, processing, distribution and retention of all necessary
reports and records regarding distribution center operations.
Ensuring customer requirements are met in an efficient manner.
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Assures that all department KPIs are met .
Develops and implements an effective operation that minimizes cost and ensures work is
processed accurately and promptly
Determines work procedures, prepares work schedules and expedites workflow.
Issues written and oral instructions.
Manages daily labor and cost.
Coaches and mentors associates for improved performance.
Manages associates to achieve prescribed labor center goals.
Maintains a productive team by creating programs to retain, train and develop associates.
Applies sound communications and motivational techniques in supervising, counseling and
disciplining associates.
Coordinates training of new and existing associates.
Manages customer service aspect of the distribution center facility, both internally and externally
to ensure order integrity, accuracy and timely shipment.
Handles all customer/vendor issues and problems.
Develops and recommends enhancements to systemto improve operational efficiency, accuracy
and customer service levels.
Enforces safety codes and OSHA standards.
Ensures sound housekeeping practices within the department.
Reconciles all payrolland attendance records. Ensures all Kronos records are accurate.
Meets attendance and punctuality standards.
Operations Supervisor, Exel (The Home Depot Rapid Deployment Center)
August 2014 – March 2015
Responsible for Processing department in a 568,000 square foot RDC with over 400 associates. This facility
services 113 of TheHome Depot stores and ranks second in processed volume of all Home Depot RDCs.
The facility ships over 20.8 million cases annually, which are processed through fluid receiving and manual
selection along with cross dock while facilitating a nearly identical outbound volume
Translate business needs and priorities into actionable logistics strategies
Minimize damage and repair costs through careful management and preventativemaintenance
Monitor thework-flow for 60+ direct associates
Coach associates and conduct performance reviews
Conduct research on logistics operations, including literature reviews, interviews, and site visits
Implement/issue corrective action for improved performance
Forecast and plan daily labor
Interim Operations Manager / Facility Liaison, Exel (Energizer)
April2014 – August 2014
Responsible for successful shutdown/consolidation of two operations
Career Development - Inducted into Exel's nation-wide Emerging Leaders Program (promotes
rapid career development for high performing individuals)
Participated in pilot AEP (Associate Enrichment Program) --- Mentored two associates which led
to one being promoted to a “lead” operator role and the other being promoted to a shift supervisor.
Associate Interaction – Associatedevelopment, one on one coaching, actively engaging associates
in work areas throughout scheduled shifts, conflict resolution among associates, associate group
meetings, training and development
Process Improvement – Action planning with client, project planning follow-up, spaceplanning,
work process documentation and analysis, turnover review and workshop participation
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Planning - Manpower planning and modeling, equipment maintenance, work flow prioritization
and daily scheduling
Human Resources - Identifying labor needs, interviews and recruiting activities, interviews and
recruiting activities for seasonal employment, implementing training, and coaching / counseling
for improved performance
Communications - Staff meetings, shift alignment, customer interactions, vendor/service provider
interactions, and internal communications with peers, staff and internal business unit departments
Reporting - Key performance indicator tracking, quality reports, audits, financial reporting,
material handling equipment reports, siteand individual performance tracking and customer
required reports
Operations Supervisor, Exel (Mondelēz International Inc)
May 2013 – April2014
Led and developed a team of 150+ associates across multiple shifts in a one million square foot start-up
facility
Supervised daily operations and managed a project department which provided “valued added”
services to customer with P&L responsibilities
Promoted thesuccessful implementation of a labor management system
Reviewed vendor claims and order reports.
Analyzed processes and philosophies to identify weaknesses and opportunities
Took on role of site safety champion
Took on responsibilities of operations manager in his absence.
Operations Supervisor, Exel (Energizer)
June 2012 – May 2013
Led and developed a team of 25 associates in a six hundred thousand square foot
facility.
Associate Interaction – Associatedevelopment, one on one coaching, actively engaging associates
in work areas throughout scheduled shifts, conflict resolution among associates, associate group
meetings, training and development.
Process Improvement – Action planning with client, project planning follow-up, spaceplanning,
work process documentation and analysis, turnover review and workshop participation.
Planning - Manpower planning and modeling, equipment maintenance, work flow prioritization
and daily scheduling.
Human Resources - Identifying labor needs, interviews and recruiting activities, interviews and
recruiting activities for seasonal employment, implementing training, and coaching / counseling
for improved performance.
Communications - Staff meetings, shift alignment, customer interactions, vendor/service provider
interactions, and internal communications with peers, staff and internal business unit
departments.
Reporting - Key performance indicator tracking, quality reports, audits, financial reporting,
material handling equipment reports, siteand individual performance tracking and customer
required reports.
CustomerSolutions Consultant, Lowes Home Improvement
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August 2009 – June 2012
Maintained a clean/orderly work area
Facilitated customer relations
Solved customer-related complaints
Issued credits/refunds/receipts
Provided customers with pertinent information surrounding products.
Internal Communications Intern, Volvo Construction Equipment North American Plant/Sales
Headquarters
May 2011 – August 2011
Managed internal communications using various platforms such as digital signage, the company
intranet and site-wide memorandums
Assisted with strategy deployment and cascading information to employees regarding current
strategic objectives and key focus areas
Ensured communication strategy was consistent and reflective of Volvo CE’s global strategic
vision
Edited and published videos and photography on company intranet and Volvo CE News Online
(electronic magazine), editing and designing internal newsletters, flyers and local newspaper
advertisements
Measured results of communication efforts using data tracking and Google Analytics
Crew Supervisor, Shippensburg University Maintenance Team
May 2009 – May 2011
Supervised a crew of four maintenance workers
Cleaned and painted dorms throughout campus
Responsible for logging associate hours
Sales Associate /Foreman, Pond Appeal
June 2005 – August 2008
Maintained a clean/orderly work area
Facilitated customer relations
Solved customer-related complaints
Issued credits/refunds/receipts
Provided customers with pertinent information surrounding products
Maintained storeinventory
Supervised various tasks dealing with landscaping and hardscaping
Sales Associate, Wayne Avenue Cleaners
November 2005 – November 2006
Maintained a clean/orderly work area
Facilitated customer relations
Solved customer-related complaints
Issued credits/refunds/receipts
Coordinated pick-up/delivery of customer merchandise
EDUCATION Shippensburg University – Shippensburg PA - Bachelor of Science in Business Administration
Double Major: Business Management / Marketing
Shippensburg University – Shippensburg PA - Master of Science in Organizational Development and
Leadership