Miranda Gibbons is seeking a new position and has over 7 years of experience in customer service, management, and food service roles. She has a proven track record of strong communication, organizational, and teamwork skills. Her experience includes roles as an activities coordinator at a retirement home where she planned events, oversaw budgets, and ensured resident well-being. She also has experience as a driver, receptionist, and server in dining rooms. Gibbons is skilled in Microsoft Office programs and received certification as an activities leader for skilled nursing facilities.

1. mirandagibbons82@gmail.com
Miranda R. Gibbons
ProfessionalProfile___________________________________________
Dedicated and detailed oriented individual with previous experience in customer service, management, and
food service. Readily takes on new responsibilities and can perform a wide variety of workplace tasks within a
dining room, office, and driving routes. Maintains tidy records and has exceptional safe driving and
communication skills. Capable of overseeing a large program/ system and executing goals through teamwork
and workplace values.
Qualifications_______________________________________________
 Superiorcommunicationskills
 Active listening
 Team playermentality
 Outgoingpersonality
 Time managementability
 Enthusiasm
 Cheerful andenergetic
 Dependableandreliable
 Approachable
 Excellentcustomerservice skills
 Superiororganizationskills
 Inventorymanagement
 Schedulingknowledge
 AdeptinmostMicrosoftOffice Programs
Experience__________________________________________________
Front Porch Properties--- Claremont Manor RetirementHome --- Claremont, CA
● Assistant Life Enrichment Coordinator November 2012 to present
➢ Facilitates, plans, and sets up a wide variety of mental and physical activities geared toward
the holistic benefit of elderly residents
➢ Creates and implements a Mass Calendar of events via Microsoft Publisher
➢ Contacts and Hires entertainment for certain activities when necessary
➢ Maintains within department budget and schedule of events
➢ Pursues activities to stimulate both physical and mental growth in residents
➢ Performs one on one counseling with residents to access their desires and needs, along
with follow up meetings to ensure steady involvement
➢ Reports any physical or behavioral changes or issues to nurses on duty
➢ Implements dementia training fieldwork to provide an all- inclusive program, suitable for
those with mental illness
➢ Actively learns and incorporates new technology and systems within the activities
programming

2. mirandagibbons82@gmail.com
● Clinic Driver September 2012 to November 2012
➢ Make and keep transportation appointments
➢ Implements safe driving techniques
➢ Transports residents to and from their destinations in a timely fashion and in line with company
policy/ regulations
● Front Desk Receptionist June 2012 to September 2012
➢ Answers and forwards phone calls to correct departments
➢ Relays information and carries out assigned tasks from other departments
➢ Sorts mail and delivers large packages along with signing deliveries
➢ Fills out work orders for maintenance throughout the Manor
➢ Performs routine check-ins via phone to ensure resident well-being
➢ Performs customer service when necessary such as directing guests and escorting residents
● Dining Room Server / Hostess March 2010 to September 2012
➢ Prepares beverages and expedites food orders
➢ Portions food and beverages properly for serving
➢ Provides quality customer service
➢ Serves, waits, and busses up to five tables at once
➢ Maintains clean/safe work environment
➢ Reports safety hazards and remains up to date on all safety protocol
➢ Effectively manages a catering event including those involving corporate employees
➢ Delivers and prepares specified food orders to residents
➢ Restocks carts, service stations, and kitchen ware/ appliances
➢ Full knowledge of how to use juice, ice tea, coffee, frozen yogurt machines, and a variety of other
appliances found in a dining room/ kitchen
➢ Has worked over scheduled shifts often including 12 hour shifts and holidays such as Christmas,
Thanksgiving, and Memorial day
Education________________________________________________
High School diploma 2000 Rancho Cucamonga High School ---- Rancho Cucamonga, CA
Skilled Nursing Facility Activities Leader certification 2012
Awards___________________________________________________________________________
● Employee of the month- awarded 3 times
● Service star- select few individuals are chosen to be trained in organizing and conducting team building
meetings for staff all over the community.
● Safety committee member- Discuss and assess safety issues found throughout the community that could
potentially be dangerous to not just the workers, but the residents as well.
● Latter Day Saints youth group and Den leader
● Young Womanhood of Recognition award -2000