Lance Carter is an IT professional with over 10 years of experience in networking, systems administration, and helpdesk support. He holds certifications in Network+ and A+ and has an Associate's Degree in Specialized Technology from ITT Technical Institute. His experience includes positions at Comcast, Philadelphia Water Department, Women's Christian Alliance, and volunteer experience with AmeriCorps PowerCorpsPHL. He has strong technical skills in networking, systems, databases, and various operating systems.

1. Lance Carter
2957 North Stillman Street  Philadelphia, PA 19132  Phone: (267)-516-2246 Lancecarter215@gmail.com
Certifications
Network+, 2011
A+, 2011
Key Skills
Network & Systems Security
Microsoft Windows Server
Configuration and Administration
Linux Configuration and
Administration
Router & Switch Configuration and
Administration
Helpdesk Support
Education
Lincoln Technical Institute
Philadelphia,PA
PC Support Technician Certificate,
2008
ITT Technical Institute Philadelphia,
PA
Associates Degree in Specialized
Technology–March 2015
Technical Skills
Protocols And Standards
TCP/IP, IPX, RIPv1, RIPv2, IGRP,
EIGRP, OSPF, ISIS, BGP,
PPP,HDLC, ISDN, BRI/PRI, TI/EI,
V35, RS-232, FRAME RELAY, X-
25, ATM, VLAN, NAT, STP, ISL,
VTP, HSRP
Technology Summary
Systems: Linux based systems, Windows based systems, Cisco systems,
IBM Bladecenter systems, Virtual systems (Virtual Box, VMWare), SQL Server
Networking: LANs, WANs, VPNs, Cisco Routers, Cisco Switches, Firewalls, TCP/IP,
Virtual Networks (VMWare NSX), SAN Storage
IT Experience
Comcast CAE Technical Support Tier 1
Horsham, PA 2015 - Present
Performs advanced-level network diagnostics to identify andresolvenetwork configurationissues.
Diagnoses PC hardware, software, operating systems, cable modem, and cabling issues.
Philadelphia Water Department Network Support Associate (Intern)
Philadelphia, PA 2015 - Present
 LAN Support
 Helpdesk Support
 Database Administration
 Microsoft Server Administration
Women’s Christian Alliance
Philadelphia, PA
IT Support Technician
2014 – 2015
 IT Asset Management
 Network & Database Administration
 Helpdesk Support
General Experience
Marketsource Wireless Consultant
Philadelphia, PA 2013 – 2014
Assisted customers with mobile phone purchases, activation and setup in addition to
providing detailed information about mobile phone carriers, plans, coverage and
capabilities.
Radioshack Mobile Sales Consultant
Philadelphia, PA 2012 - 2013
Provided exceptional customer service to customers in addition to providing assistance
with mobile phone purchases, activation, and setup.
Volunteer Experience
AmeriCorps PowerCorpsPHL
Philadelphia, PA 2015 - Present
 As a proud AmeriCorps & PowerCorpsPHL member I gladly serve as an
environmental steward helping others maintain and develop Philadelphia’s green
infrastructure as well as giving back to the community in various ways.
 Gained and developed valuable leadership, team building,time management,and other
various skills while working and interacting with diverse individuals with various
backgrounds.