Tony Bennett has over 11 years of experience in customer service, call center support, IT support and troubleshooting. His experience includes roles at Amerihealth Caritas, Independence Blue Cross, Comcast Business Class, Fiserv Inc, and Domus Inc. He has an Associate's degree in Computer Networking Systems from ITT Technical Institute and experience in the music industry as a booking agent and artist manager.
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Robert Anderson is seeking an IT position utilizing his education and experience. He has a Bachelor's in Electronics Engineering Technology and an Associate's in Computer Networking Systems. His experience includes several IT help desk roles providing technical support to end users and troubleshooting hardware and software issues. He has strong skills in computer assembly, networking, and various operating systems.
Elizabeth Brickland has over 20 years of experience in administration, secretarial work, sales, and information technology. Her career began in administrative roles and she was quickly promoted to administrative team leader. She developed strong organizational, communication, and management skills. Later she worked in IT for over 15 years, holding roles from desktop support technician to senior service desk analyst. She is skilled in areas such as customer service, problem solving, and technical support.
Rakesh Patel is seeking an IT/desktop support position. He has 20+ years of experience in IT support including desktop support, help desk support, and POS support. He has strong technical skills in Windows desktop and server administration, networking, and troubleshooting hardware and software issues. He also has experience installing and supporting POS systems from Micros and other vendors.
George Alpers is an experienced IT support technician seeking a new position. He has over 15 years of experience in desktop support, computer maintenance and troubleshooting hardware and software issues. Alpers has strong technical skills including networking, virtualization, Active Directory administration, and experience supporting both Windows and Linux environments. He is proficient in troubleshooting, problem solving, and providing excellent customer service.
Thomas F. Bowers IV seeks a technical or customer support position where he can provide excellent customer care and support. He has over 15 years of experience in technical support roles, providing assistance via phone, email, and chat. He is proficient in various technologies including Avaya and Cisco telephony, case logging tools, Windows operating systems, and Microsoft Office.
Jason Besser-Jones has over 15 years of experience in IT with an emphasis on end user support, network support, and troubleshooting. He has worked in various roles for companies such as Hertz, Comcast, and Counseling Service of Addison County providing on-site and remote technical support. Besser-Jones has extensive knowledge of both Windows and Mac OS, Cisco hardware, and Microsoft systems. He aims to clearly communicate with end users to resolve issues and keep projects on schedule and scope.
Ian Daloran has over 15 years of experience in client support roles for various insurance and technology companies, providing technical assistance and resolving hardware/software issues via phone, email, and on-site. He has received several performance awards for his work maintaining IT systems, assisting clients, and liaising with vendors. The document lists his extensive work history and qualifications in information technology support.
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Robert Anderson is seeking an IT position utilizing his education and experience. He has a Bachelor's in Electronics Engineering Technology and an Associate's in Computer Networking Systems. His experience includes several IT help desk roles providing technical support to end users and troubleshooting hardware and software issues. He has strong skills in computer assembly, networking, and various operating systems.
Elizabeth Brickland has over 20 years of experience in administration, secretarial work, sales, and information technology. Her career began in administrative roles and she was quickly promoted to administrative team leader. She developed strong organizational, communication, and management skills. Later she worked in IT for over 15 years, holding roles from desktop support technician to senior service desk analyst. She is skilled in areas such as customer service, problem solving, and technical support.
Rakesh Patel is seeking an IT/desktop support position. He has 20+ years of experience in IT support including desktop support, help desk support, and POS support. He has strong technical skills in Windows desktop and server administration, networking, and troubleshooting hardware and software issues. He also has experience installing and supporting POS systems from Micros and other vendors.
George Alpers is an experienced IT support technician seeking a new position. He has over 15 years of experience in desktop support, computer maintenance and troubleshooting hardware and software issues. Alpers has strong technical skills including networking, virtualization, Active Directory administration, and experience supporting both Windows and Linux environments. He is proficient in troubleshooting, problem solving, and providing excellent customer service.
Thomas F. Bowers IV seeks a technical or customer support position where he can provide excellent customer care and support. He has over 15 years of experience in technical support roles, providing assistance via phone, email, and chat. He is proficient in various technologies including Avaya and Cisco telephony, case logging tools, Windows operating systems, and Microsoft Office.
Jason Besser-Jones has over 15 years of experience in IT with an emphasis on end user support, network support, and troubleshooting. He has worked in various roles for companies such as Hertz, Comcast, and Counseling Service of Addison County providing on-site and remote technical support. Besser-Jones has extensive knowledge of both Windows and Mac OS, Cisco hardware, and Microsoft systems. He aims to clearly communicate with end users to resolve issues and keep projects on schedule and scope.
Ian Daloran has over 15 years of experience in client support roles for various insurance and technology companies, providing technical assistance and resolving hardware/software issues via phone, email, and on-site. He has received several performance awards for his work maintaining IT systems, assisting clients, and liaising with vendors. The document lists his extensive work history and qualifications in information technology support.
Candace L. Cheadle is seeking a technical support position and has over 15 years of experience in customer service and technical support roles. She has strong technical skills including network design, administration, and troubleshooting software and hardware issues. Cheadle has held technical support roles at K-Force, Dish, Panasonic, and NCO where her responsibilities included remotely accessing customers' computers, running virus scans, troubleshooting receivers and cell phones, and assisting with billing and account management issues. She is currently studying Information Technology and Networking Administration at Southeastern College.
Michael Beard is seeking an IT position that utilizes his 20 years of experience in various roles including help desk, desktop support, anti-fraud research, and network administration. He has an Associate's Degree in Information Technology/Network Security and various IT certifications. His skills include troubleshooting, software/hardware installation, mobile device management, and strong customer service abilities.
The document is a resume for Jhomarie "Rain" Dolon-Go, an experienced IT service desk technician with almost five years of experience providing technical support. Some of her key skills and responsibilities included hardware and software troubleshooting, user training, problem diagnosis, and customer service. She has worked in technical support roles for companies like Thomson Reuters, Emerson Electric, and Convergys. Her resume lists her various technical proficiencies and work history in detail.
Christopher Williams has over 15 years of experience in IT and multimedia fields. He currently works as a Network Engineer for Comcast Spotlight, where he maintains servers and hardware for local ad insertion. Previously, he owned his own computer repair business and held various IT roles involving networking, hardware maintenance, and customer support. He aims to utilize his skills in leadership, problem-solving, and client relationships in a fast-paced work environment.
Peter Bright is an IT professional with over 12 years of experience providing helpdesk and desktop support services for various hardware, software, and operating systems. He has strong communication skills and can explain technical issues to non-technical audiences. His background includes roles in customer service, sales, healthcare, and nonprofit work. He is currently seeking full-time employment and taking on temporary assignments in areas such as IT helpdesk, point-of-sale support, and software testing.
Aaron E. Proctor has extensive experience in customer service and IT support. He has worked as an IT support technician for TrueMath Technologies and R. Emmanuel Bell Consulting, providing phone and in-person support for issues with Windows operating systems, Microsoft Office, and computer hardware. Proctor also has experience with Active Directory, SharePoint, SQL, and networking devices. He aims to obtain CompTIA Network+ certification by March 2016 in addition to holding CompTIA A+ certification currently.
The document provides a background summary and work history for Michael D. Watson. It outlines his experience in IT roles such as system administration, database administration, technical support, helpdesk, and imaging. It details his current role as a System Administrator at Thermo Fisher Scientific where he performs tasks such as backups, hardware maintenance, and adhering to IT policies. It also lists previous IT roles at other companies where he provided desktop support, remote assistance, and imaging.
Thomas Kananda is a Zambian IT professional seeking new opportunities. He has over 15 years of experience in various IT roles including help desk support, network administration, and technical consulting. He is skilled in hardware and software maintenance, troubleshooting, and customer service. Kananda holds certifications in IT network engineering and aims to enhance his skills while making a positive contribution to employers.
John Cilwa has over 15 years of experience in technical support, database administration, and graphic design. He has extensive knowledge of both Windows and Mac operating systems as well as networking technologies such as TCP/IP. He is proficient in troubleshooting, installing, and configuring a wide variety of hardware and software.
Elliott Pruett is seeking an IT support position and has experience with Windows operating systems, PC hardware, and networking. He has an associate's degree in computer networking and has volunteered repairing computers. His work experience includes vending machine technician, freelance computer repair, lead IT lab engineer, and device flasher for Microsoft.
This resume is for Danielle Kennedy, who has over 11 years of experience in IT support roles. She has an A+ certification and experience supporting Windows, Apple, and Linux operating systems as well as Microsoft Office applications. Her work history includes roles providing desktop support, help desk support, and IT project assistance for companies such as Macy's, ExxonMobil, Hewlett Packard, and Continental Airlines. She aims to obtain a challenging IT position utilizing her technical skills and customer service experience.
Monica Martinez has over 15 years of experience in customer service, data entry, and managerial roles. She is proficient in computer skills and software programs. Her work history includes positions at VDP Home Health Care as a data entry clerk, Teleperformance International as a customer service representative and floor manager, EchoStar Communications as a customer service representative and floor supervisor, and Amazon.com as a warehouse associate.
This document is a resume for Paulette A. Piskac seeking an IT position. It summarizes her skills and 20 years of relevant work experience in various IT roles, including hardware support technician, client support specialist, main frame operator, PC technician, and medical biller. Her skills include troubleshooting hardware and software issues, network administration, database management, and customer service. Her most recent role has been as a hardware support technician since 2007, where she resolves IT issues and trains new staff.
Chastity Root has over 20 years of experience in customer service and technical support roles. She has skills in network administration, security, and incident response as well as experience assisting customers with equipment setup and troubleshooting connectivity issues. Currently, she works as a Technical Support/Customer Service Account Supervisor for Convergys Corporation while pursuing a Bachelor's degree in Network Management from Virginia College with a 3.6 GPA.
Toya Moody is an experienced IT professional seeking a Desktop Support position. She has over 7 years of experience installing, configuring, and troubleshooting hardware and software. Her experience includes positions at various hospitals and financial institutions where she provided desktop support, installed and configured systems, troubleshot issues, and assisted users. She has a Bachelor's degree in Computer Network Management and is proficient with Windows operating systems, Active Directory, and troubleshooting software.
Scott Bowman has 25 years of experience in IT, including 10 years as a consultant supporting various industries. He has extensive skills in software, languages, databases, hardware, and operating systems. His background includes roles in help desk, network administration, programming, and IT consulting. He holds several certifications and has worked for many companies supporting their IT needs.
Caleb Ortega is seeking a position that allows professional and personal growth. He has over 15 years of experience in technology-related roles including as a professor, IT support specialist, real estate manager, and lab supervisor. Ortega has a strong educational background with multiple graduate degrees and certifications in fields such as business administration, computer science, and IT service management. He is fluent in both English and Spanish and has experience working with various operating systems, software programs, and technologies.
The document provides a summary of Charles Moody's career and qualifications. It outlines his 14 years of experience in IT support roles, including help desk support, desktop support, Windows 7 imaging specialist, and IT contractor. It details his technical skills like Windows, Microsoft Office, and networking. It also lists his relevant work history over the past several years in roles supporting various companies in New York City.
Yancy G. Saint-Juste is seeking an entry-level position as a desktop administrator where he can utilize his education and skills in system administration, support, and troubleshooting. He has over 5 years of experience in helpdesk, customer support, and sales roles where he has provided technical assistance to customers and users. He has a Bachelor's degree in Information Technology from Florida International University and is proficient in Windows, Linux, networking, Citrix, and troubleshooting various hardware and software issues.
Hassan Jubran has over 20 years of experience in information technology with expertise in hardware, software, networking and customer service. He holds an A+ certification and has worked in roles such as senior technician, help desk lead, mobile PC technician and loan officer supervisor. Currently, he is seeking new opportunities in IT support and customer service.
Candace L. Cheadle is seeking a technical support position and has over 15 years of experience in customer service and technical support roles. She has strong technical skills including network design, administration, and troubleshooting software and hardware issues. Cheadle has held technical support roles at K-Force, Dish, Panasonic, and NCO where her responsibilities included remotely accessing customers' computers, running virus scans, troubleshooting receivers and cell phones, and assisting with billing and account management issues. She is currently studying Information Technology and Networking Administration at Southeastern College.
Michael Beard is seeking an IT position that utilizes his 20 years of experience in various roles including help desk, desktop support, anti-fraud research, and network administration. He has an Associate's Degree in Information Technology/Network Security and various IT certifications. His skills include troubleshooting, software/hardware installation, mobile device management, and strong customer service abilities.
The document is a resume for Jhomarie "Rain" Dolon-Go, an experienced IT service desk technician with almost five years of experience providing technical support. Some of her key skills and responsibilities included hardware and software troubleshooting, user training, problem diagnosis, and customer service. She has worked in technical support roles for companies like Thomson Reuters, Emerson Electric, and Convergys. Her resume lists her various technical proficiencies and work history in detail.
Christopher Williams has over 15 years of experience in IT and multimedia fields. He currently works as a Network Engineer for Comcast Spotlight, where he maintains servers and hardware for local ad insertion. Previously, he owned his own computer repair business and held various IT roles involving networking, hardware maintenance, and customer support. He aims to utilize his skills in leadership, problem-solving, and client relationships in a fast-paced work environment.
Peter Bright is an IT professional with over 12 years of experience providing helpdesk and desktop support services for various hardware, software, and operating systems. He has strong communication skills and can explain technical issues to non-technical audiences. His background includes roles in customer service, sales, healthcare, and nonprofit work. He is currently seeking full-time employment and taking on temporary assignments in areas such as IT helpdesk, point-of-sale support, and software testing.
Aaron E. Proctor has extensive experience in customer service and IT support. He has worked as an IT support technician for TrueMath Technologies and R. Emmanuel Bell Consulting, providing phone and in-person support for issues with Windows operating systems, Microsoft Office, and computer hardware. Proctor also has experience with Active Directory, SharePoint, SQL, and networking devices. He aims to obtain CompTIA Network+ certification by March 2016 in addition to holding CompTIA A+ certification currently.
The document provides a background summary and work history for Michael D. Watson. It outlines his experience in IT roles such as system administration, database administration, technical support, helpdesk, and imaging. It details his current role as a System Administrator at Thermo Fisher Scientific where he performs tasks such as backups, hardware maintenance, and adhering to IT policies. It also lists previous IT roles at other companies where he provided desktop support, remote assistance, and imaging.
Thomas Kananda is a Zambian IT professional seeking new opportunities. He has over 15 years of experience in various IT roles including help desk support, network administration, and technical consulting. He is skilled in hardware and software maintenance, troubleshooting, and customer service. Kananda holds certifications in IT network engineering and aims to enhance his skills while making a positive contribution to employers.
John Cilwa has over 15 years of experience in technical support, database administration, and graphic design. He has extensive knowledge of both Windows and Mac operating systems as well as networking technologies such as TCP/IP. He is proficient in troubleshooting, installing, and configuring a wide variety of hardware and software.
Elliott Pruett is seeking an IT support position and has experience with Windows operating systems, PC hardware, and networking. He has an associate's degree in computer networking and has volunteered repairing computers. His work experience includes vending machine technician, freelance computer repair, lead IT lab engineer, and device flasher for Microsoft.
This resume is for Danielle Kennedy, who has over 11 years of experience in IT support roles. She has an A+ certification and experience supporting Windows, Apple, and Linux operating systems as well as Microsoft Office applications. Her work history includes roles providing desktop support, help desk support, and IT project assistance for companies such as Macy's, ExxonMobil, Hewlett Packard, and Continental Airlines. She aims to obtain a challenging IT position utilizing her technical skills and customer service experience.
Monica Martinez has over 15 years of experience in customer service, data entry, and managerial roles. She is proficient in computer skills and software programs. Her work history includes positions at VDP Home Health Care as a data entry clerk, Teleperformance International as a customer service representative and floor manager, EchoStar Communications as a customer service representative and floor supervisor, and Amazon.com as a warehouse associate.
This document is a resume for Paulette A. Piskac seeking an IT position. It summarizes her skills and 20 years of relevant work experience in various IT roles, including hardware support technician, client support specialist, main frame operator, PC technician, and medical biller. Her skills include troubleshooting hardware and software issues, network administration, database management, and customer service. Her most recent role has been as a hardware support technician since 2007, where she resolves IT issues and trains new staff.
Chastity Root has over 20 years of experience in customer service and technical support roles. She has skills in network administration, security, and incident response as well as experience assisting customers with equipment setup and troubleshooting connectivity issues. Currently, she works as a Technical Support/Customer Service Account Supervisor for Convergys Corporation while pursuing a Bachelor's degree in Network Management from Virginia College with a 3.6 GPA.
Toya Moody is an experienced IT professional seeking a Desktop Support position. She has over 7 years of experience installing, configuring, and troubleshooting hardware and software. Her experience includes positions at various hospitals and financial institutions where she provided desktop support, installed and configured systems, troubleshot issues, and assisted users. She has a Bachelor's degree in Computer Network Management and is proficient with Windows operating systems, Active Directory, and troubleshooting software.
Scott Bowman has 25 years of experience in IT, including 10 years as a consultant supporting various industries. He has extensive skills in software, languages, databases, hardware, and operating systems. His background includes roles in help desk, network administration, programming, and IT consulting. He holds several certifications and has worked for many companies supporting their IT needs.
Caleb Ortega is seeking a position that allows professional and personal growth. He has over 15 years of experience in technology-related roles including as a professor, IT support specialist, real estate manager, and lab supervisor. Ortega has a strong educational background with multiple graduate degrees and certifications in fields such as business administration, computer science, and IT service management. He is fluent in both English and Spanish and has experience working with various operating systems, software programs, and technologies.
The document provides a summary of Charles Moody's career and qualifications. It outlines his 14 years of experience in IT support roles, including help desk support, desktop support, Windows 7 imaging specialist, and IT contractor. It details his technical skills like Windows, Microsoft Office, and networking. It also lists his relevant work history over the past several years in roles supporting various companies in New York City.
Yancy G. Saint-Juste is seeking an entry-level position as a desktop administrator where he can utilize his education and skills in system administration, support, and troubleshooting. He has over 5 years of experience in helpdesk, customer support, and sales roles where he has provided technical assistance to customers and users. He has a Bachelor's degree in Information Technology from Florida International University and is proficient in Windows, Linux, networking, Citrix, and troubleshooting various hardware and software issues.
Hassan Jubran has over 20 years of experience in information technology with expertise in hardware, software, networking and customer service. He holds an A+ certification and has worked in roles such as senior technician, help desk lead, mobile PC technician and loan officer supervisor. Currently, he is seeking new opportunities in IT support and customer service.
John Shaikh has over 12 years of experience in helpdesk and customer service roles across various industries. He seeks a new opportunity to expand his skills in areas like IT support, marketing, and sales. He has a strong technical background supporting software and operating systems as well as experience providing customer service via phone and in-person.
Yancy G. Saint-Juste is seeking an entry-level position as a desktop administrator where he can utilize his education in information technology. He has a Bachelor's degree from Florida International University and experience providing technical support and customer service. His skills include system administration, troubleshooting, software installation, and supporting Windows, Linux, and networking. He is proficient in Active Directory, ticketing systems, desktop imaging, and remote desktop support.
Jim Cipolla has over 15 years of experience in IT support roles. He is currently the Enterprise Support Desk Supervisor at FIS in Jacksonville, FL, where he manages daily operations and a team of support employees. Previously, he held support roles at Fidelity National Financial and Sun National Bank, providing phone and in-person support to internal and external customers. He has experience with Windows, Office, networking, security software, and troubleshooting various hardware and connectivity issues.
Judith Rewerts is seeking a position that utilizes her 35+ years of experience in information technology, customer service, and network support. She has extensive experience providing phone, email, and remote support to users across various operating systems and applications. Her skills include troubleshooting hardware and software issues, installing and updating programs, and managing networks and security access. Judith prides herself on strong customer service, problem solving, and the ability to train and lead others.
Barun Kumar is seeking a job that allows him to utilize his 5+ years of IT experience, including providing technical support for Dell and Deloitte. He has strong skills in troubleshooting hardware and software issues with computers, printers, and mobile devices. He is looking for an opportunity with an organization where he can grow and take on new challenges through hard work and enthusiasm.
Keisha Bennett has over 10 years of experience in technical support roles providing both on-site and remote support. She has strong skills in troubleshooting, customer service, and technical support across a wide range of software, operating systems, and devices. Her experience includes roles at Allegis Group, MBC Group, Baltimore City Public Schools, Comcast, Ricoh Business Solutions, and CareFirst Blue Cross Blue Shield.
Yaquiline Orozco is seeking a career in Information Technology where her 15 years of customer service experience and technical skills can be utilized. She has experience providing technical support, customer service, and administrative assistance for various companies in both English and Spanish. Her technical skills include troubleshooting hardware and software, using Microsoft Office, and various ticketing systems. She aims to work effectively with others and provide a positive attitude and commitment to customer service.
Kevin Hardy is an experienced IT professional seeking a new position. He has over 20 years of experience in various IT roles including systems administration, networking, troubleshooting, and technical support. He has a Bachelor's degree in Computer Science and various IT certifications. His core competencies include problem solving, communication, organization, time management, and technical skills such as network administration, software configuration, and hardware maintenance.
Deborah Ann Collins has over 15 years of experience in technical and customer support roles. She has worked at Aten/Iogear and Brother International providing phone, email, and live chat support to customers on a variety of hardware and software issues. Her experience includes troubleshooting product failures, processing warranty replacements, documenting support interactions, and assisting with new employee training. She has a technical background and education in computers, networking, Windows, Mac, and various software programs.
- Steven D. Marmolejo is seeking a new position and provides his contact information and an extensive summary of his relevant work experience, technical skills, and education. He has over 18 years of experience in technical support roles within the financial services industry, including positions at Wells Fargo Bank and Union Bank.
- Steven D. Marmolejo is seeking a new position and provides his contact information and an extensive summary of his relevant work experience, technical skills, and education. He has over 18 years of experience in technical support roles within the financial services industry, including positions at Wells Fargo Bank and Union Bank.
This document summarizes the experience of a professional desktop support specialist with over 10 years of experience providing technical support, including first level user support and problem resolution, upgrading software and hardware, and network administration duties. The specialist's skills include Microsoft Windows, Office, networking, hardware repairs, and troubleshooting. Previous employers include ADP, TD Bank, Annie Mac Mortgage, Freedom Mortgage Corporation, Powers Kirn, Oki Data, Canon, and Heritage Business Systems, where roles included help desk analyst, technician, IT sales coordinator, and IT project coordinator.
Ayan Datta is seeking a technical support or ICT support position and has over 5 years of experience in help desk, technical support, desktop support, and IT sales. He has strong technical skills including networking, operating systems, hardware, software troubleshooting, and customer service. His objective is to provide first level technical support and convey technical solutions to customers in a clear manner.
This document is a resume for Joseph Ferranti, who has over 20 years of experience in help desk and desktop support roles. He currently works as a senior systems analyst at Albéa Americas, Inc., where his responsibilities include supporting users, deploying new hardware and software, managing accounts, and ordering equipment. Previously, he held knowledge management and help desk analyst roles at Pfizer and desktop engineer/help desk analyst roles for another company, where he supported users, rolled out new operating systems, and managed hardware assets and security tokens. He has extensive experience with Microsoft software, networking hardware and tools, security software, and remote support applications.
Lance Kiel has over 8 years of experience in technical support roles, troubleshooting a variety of IT issues for clients. He has extensive experience installing, configuring, and repairing computer systems, networks, and software. His skills include expertise with Windows operating systems, networking, security, and office software.
Donald Todd Benson has over 15 years of experience in IT, including roles in technical support, systems administration, and project management. He has worked for companies such as Dell, Keller Williams Realty, and Terabyte Technologies, where he supported servers, networks, desktops, and other systems. Benson holds several certifications including MCP, CompTIA A+, Network+, and Server+, and has extensive experience with Windows, Linux, and virtualization technologies. He aims to leverage his technical skills and experience managing IT operations to continue his career in IT support, administration, or project management.
Peyton Randolph Thomas has over 12 years of experience in IT with expertise in Active Directory, Windows systems engineering, Citrix XenApp, and infrastructure engineering. He has held roles supporting desktops, networks, applications, and security across various industries. His technical skills include Active Directory, Exchange, SCCM, VMware, Cisco, firewalls, and scripting, along with certifications in A+, Network+, Security+, and MCSE.
1. Tony Bennett
315 S. Broad St.
Philadelphia, PA 19107
theothertonybennett12@gmail.com
267-205-8547
PROFESSIONAL SUMMARY:
Over 11 years of extensive Customer Service / Call Center, Office Support Experience as well as 2.5 years of IT
Ticket Troubleshooting, Tier 1, Help Desk, Technical Support, Hel Desk, Sales, Clerical, Break & Fix, Admin,
Windows Deployment, Reimaging, Web Design, Software Freeware, Hardware, Microsoft, Linux, VMware,
Microsoft Office, One Drive, SharePoint, Active Directory, Office 365, Entry Level Web Design, Multi –
Media, Entertainment Business.
Skills
Inbound and outbound call center rep and online live customer support
Assist end users with resolving technical issues via phone and in person
Utilize and configure Microsoft Office including Word, Excel, PowerPoint, Access and Visio
Self-starter who completes projects prior to assigned deadlines
Experienced in providing customer support, technical and non-technical
Creative researcher who seeks out and finds solutions
Increase company profits by suggestively selling products
B2B 1st Party Business Collections; 3rd Party Residential Collections
Mortgage Business Customer Service / Call Center Rep – New Business / Technical Support, Ticket
Troubleshooting
Active Directory –Promo Wizard and Direct Link – used while in school at ITT Technical Institute
Ticketing Systems – PeopleSoft, TCMS, TYSES , COPS, Accurint & more -Used Professionally in Call
Centers
IT, Call Center, Collections, Customer Service, Office Collections
Shared Permissions
Entry Level Website Design – Drag & Drop Sites, WordPress
Linux 1 and 2 Courses, Linux Commands, Linux Security, Linux Desktop & Security, Fedora 15 and 17
Intro t o Programming Course at ITT Technical Institute of Philadelphia
Drop and Drag Website Design
Citrix Server
Cisco Software and Hardware
All aspects of IT infrastructure and configuration
IT Ticket Troubleshooting in Call Center Environment for Fiserv Inc.
Technical Support, IT, Tier 1, Tier 2, Tier 3, Help Desk
2. Desktop Support and Remote Desktop Support at Comcast Business Class
Internet, TV, and Cable IT Ticket Troubleshooting
Operating Systems – Windows Vista, XP,7,8,8.1, and Windows 10 – Used at ITT Techl and at Comcast
Unlocking Passwords. Building platforms, Website & Internet Security – SSL
Microsoft & Linux Security, Desktop and command line
VPN – Virtual Private Network – VmWare Player– Server Used at ITT Tech – Virtual Server
Remote Desktop Support working for Comcast as Tier 1 Technical Support CA3 Billing Business Rep
Linux 1 and 2 Administration, Fedora 15 and Fedora 17
Linux Command Line Prompt
Linux Command Line
Linux Operating Systems and Desktop Security
Entry Level Web Design Drag and Drop, Word Press…Entry Level Coding
Intro To Programming Course at ITT Tech
Reimaging and Deployment Microsoft
Computer Networking Systems; Desktop Support; Help Desk
Tier 1,2,3, / Remote IT Support Tier 1 Comcast Business Class
Scripting App From Desktop that opens up many collection apps to collect from businesses
Internet, Telephone, Cable Remote Troubleshooting, Fixing DNS Issues, Configuration, Analytics
Adding Static IP Blocks / Orders
Dispatching Field Techs to Comcast Business Customers to install new service, For Cable, Internet and
TV Modem and Box
Instructing and Assisting Many Techs on Site with talking them through Installation
Working in Comcast CA3 Business Billing using software collections systems
1st Party B2B Business Collections at Verizon and 3rd Party Residential Collections through Alliance 1
Other Collections Systems Used in past are Accurint for Skip tracing ,Cops, TCMS, Peoplesoft and
more
Used Many Set-Top Boxes, Remote Install, Installation when Field Tech Needed Assistance
Business Customer Dispatch – Same Day – Storms- Hurricane, Inclement Weather – Power Lines Out
Black Out / Brown Out Assistance
Telephone, Internet, Cable Set – Top Box Reset – Arris Phone Box – Gateway Internet Modem,
ACT TV Box and a smaller version
Associated with The IT Field Since September of 2001 where I enrolled at ITT Technical Institute of
Philadelphia, PA for Computer Networking Systems. Graduated November of 2014 with an
Undergraduate Associates Degree in Computer Networking Systems. Also worked in IT Ticket
Troubleshooting at Fiserv of King of Prussia, PA and Tier 1 Technical Support at Comcast Business
Class in Horsham, PA. Done some minor Help Desk, Reimaging. Windows Deployment, Break & Fix
3. Work & Entry Level Web Design. Worked as a former Booking Agent in Music Business & also
Licensed Artist Manager since 2003. I also studied Entertainment Law, Audio Production, Music
Production and Multi – Media. I am well versed in Copyrights, Contracts and more.
PROFESSIONAL EXPERIENCE:
Amerihealth Caritas through Superior Talent of Plymouth Meeting, PA. Jan 2016 – Feb 2016
Customer Service / Call Center Rep for Healthcare Industry
Responsibilities:
Assisted Amerihealth insurance clients search for PCPs and Specialists
Mailed Out Provider and Specialist Directory Listings to them
Provided adequate customer care and professional assistance
Had intimate knowledge of the line of business 700 that I was responsible for working on a day to day
basis until it was taken away from Amerihealth
Worked with at least 4 different software systems
Major inbound call center – high call volume – 75 calls per day
Independence Blue Cross through Careers Philadelphia, PA, January 2015 – March 2015
Call Center Billing Rep for Healthcare Industry & Customer Service
Responsibilities:
• worked in major call center handling billing issues and taking payments for individuals, groups.
corporations, admins, brokers, marketing reps, vps, receptionists, and presidents
• worked with many different billing systems and collecting on debts through credit card and billing
processing systems.
Comcast Business Class, Horsham, PA , March 2013 – November 2013
Tier 1 Technical Support CA3 & Billing for Business Division
Responsibilities:
• responsible for troubleshooting, correcting and fixing internet, telephony and cable issues
• operated in high inbound call center taking calls from business customers – 75 per day.
• Dispatched Filed Techs to business locations to fix wire damage, blackouts, brownouts etc.
• Businesses took priority and were often granted same day appointments
• DNS, Static IPs (blocks), Port Forwarding, Configuration
• Upgrading and Downgrading Service Plans requiring Some Sales
Assist with multiple aspects of Sales, IT, Tech Support and installation
Reviewed accounts and often corrected mistakes that were made
Major call center set up – resetting set – top boxes, internet gateway modems, and Arris telephone box
modems
Voice Over IP
Comcast Voice
• Analysis, Mitigation, Phone Support, Office Support, Tech Support
Fiserv Inc. through WorkWay Staffing of Glendale, CA January 2011 – May 2011
Logging Tickets/Answering Calls/Call Center Work For Credit Unions Fiserv Represents
Responsibilities:
Logging tickets and taking calls from the many different unions Fiserv represents
At times unlocking passwords, working directly with certified techs
4. Their main tech support team was in another state although there were on site techs
About 6 onsite techs I worked with directly through supervisors Ken and Kim.
Managed credit unions websites, mainframe, server, backup server, ATM etc.
Responsible for their mainline support, back office, front office, mainframe and more
Technical support call center support rep
Received a recommendation from a top VP of a major credit union
Domus Inc.through Today’s Office Pros, Philadelphia, PA , October 2010 –January 2011
Customer Service / Outbound Call Center Rep
Responsibilities:
Outbound Call Center Rep Soliciting Lottery Machines& Scratch Offs for PA Lottery
Set appointments for installation
Called small business, coffee shops, cigar shops, tobacco shops, restaurants
Walt ReederEntertainment, Philadelphia, PA, February 2009 – December 2009 (I was also here back in
1997 for the same role as a Booking Agent
Booking Agent / Music Business / Entertainment Business
Responsibilities:
Responsible for negotiating and securing one – nighter concert / show dates with concert promoters / talent
buyers for signed recording acts/singers/rappers/comedians etc..
Negotiated terms, offer sheets
EDUCATION
ITT Technical Institute – Philadelphia, PA – Computer Networking Systems Major – Graduated with
Associates Degree on October 4,2014 – Attended September 2011 – September 2014
The Art Institute of Philadelphia – Philadelphia, PA-Music & Video Business / Multi – Media – graduated
with Associates Degree in December of 1997 – Attended from December 1995-1997
Camden County Community College-Blackwood, NJ – Liberal Arts & Sciences-Communications
No Degree – Transfer after 1.5 years – September of 1991-August of 1992