This document is a resume for David Williams that highlights his experience in IT support and networking. It summarizes his skills and certifications in areas like Cisco routing and switching, Windows desktop support, and Active Directory administration. It also outlines his work history providing IT and networking services through various roles at technical schools and companies.
Dear Sir,
Many thanks for considering my email.
I am, Gaurav Trivedi., a Diploma graduate from Dyaneshwar Vidyapith, Pune, India. I am CCNA certified professional with a hand on experience of 9 years. I have worked as Network Engineer with many multinational companies such as You Telecom India (Iqara Broadband), NCS Pte Ltd Singapore.
I am looking for opportunities in Singapore with successful organisations and also a challenging role which will help me grow in my profession.
My resume is attached along with this email and I request you to please consider the same for a suitable positions.
I can join immediately and we can discuss other employment details over phone as well. I can be reached at +65 83159149 , +91 7069821583, +91 9909921583 or gaurav8583@gmail.com.
Thanks once again and looking forward to a positive reply.
Best regards,
Gaurav Trivedi
Dear Sir,
Many thanks for considering my email.
I am, Gaurav Trivedi., a Diploma graduate from Dyaneshwar Vidyapith, Pune, India. I am CCNA certified professional with a hand on experience of 9 years. I have worked as Network Engineer with many multinational companies such as You Telecom India (Iqara Broadband), NCS Pte Ltd Singapore.
I am looking for opportunities in Singapore with successful organisations and also a challenging role which will help me grow in my profession.
My resume is attached along with this email and I request you to please consider the same for a suitable positions.
I can join immediately and we can discuss other employment details over phone as well. I can be reached at +65 83159149 , +91 7069821583, +91 9909921583 or gaurav8583@gmail.com.
Thanks once again and looking forward to a positive reply.
Best regards,
Gaurav Trivedi
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Dans Computer Services Ace Canada 2009 Regional Exhibition PresentationStarman80
I worked hard on preparing this Power Point Presenation for the 2009 ACE Canada Western Regional Exhibition, which I made on Feb. 27 at the Westin Hotel, Calgary. This was after entering the ACE Student Entrepreneur Competition and winning at the Provincial level for Alberta with my company Dan\'s Computer Services.
I have experience in the following areas
Networking
TCP/IP protocol
DNS
Sub Netting
Default gate ways
Router settings
Troubleshooting network issues
Remote and Onsite support
Ken rivera get to know me presentationkenriveranyc
Technical lead accomplished at cradle-to-grave management of network infrastructure deployments and enhancements. Highly proficient communicator effective managing relationships between customers, strategic leadership, and third-party vendors. Detail-oriented planner with a track record of delivering infrastructure enhancements to business critical systems on time and with minimal impacts to production. Expert developing policies and procedures for information security, business continuity, and technical administration.
Specialties: 18+ year experience as a Senior Support Technician/Systems Admin/T.V. News Room/Studio & Production Support/Project and Infrastructure Lead
Ken Rivera Get To Know Me Presentation2
Ken Rivera Get To Know Me Presentation2
Dans Computer Services Ace Canada 2009 Regional Exhibition PresentationStarman80
I worked hard on preparing this Power Point Presenation for the 2009 ACE Canada Western Regional Exhibition, which I made on Feb. 27 at the Westin Hotel, Calgary. This was after entering the ACE Student Entrepreneur Competition and winning at the Provincial level for Alberta with my company Dan\'s Computer Services.
I have experience in the following areas
Networking
TCP/IP protocol
DNS
Sub Netting
Default gate ways
Router settings
Troubleshooting network issues
Remote and Onsite support
1. DAVID WILLIAMS
Forrest City, AR 72335 • (479) 466-3799 • davidkwill@msn.com
LinkedIn: https://www.linkedin.com/in/davidkennethwilliams
Network Analyst | Network Technician | Desktop Support | IT Specialist
I am an IT Professional with experience in sales and customer service. I help organizations keep users
productive, minimize IT costs, protect IT and data assets, and solve problems.
My skills include:
• IT Certifications: Cisco Certified Network Associate Routing & Switching (CCNA), CompTIA Network+,
and A+
• Configuring, verifying, & troubleshooting the following on Cisco Routers & Switches in IPv4 and IPv6
IP address for remote administration, SSH, Telnet
IP Addresses on interfaces
Access control list for packet filtering
Dynamic Routing Protocols: OSPF, EIGRP
Static, default, & summary routes
OSPF, EIGRP routing update authentication for security
OSPF manipulating DR and BDR elections
OSPF cost
OSPF virtual-links
Single and multi-area OSPF, summary routes for multi-area OSPF
Summary routes on EIGRP
Load balancing on Routers: EIGRP equal and unequal cost load balancing
Security on routers and switches such as secret passwords and SSH
VLANS on switches
Inter-VLAN Routing (Router on a stick)
LAN Redundancy: Spanning Tree Protocols
Switch Link aggregation, ether-channel
DHCP for IPv4 and IPv6: SLACC, stateless, & stateful
NAT: Dynamic, static, & Port Address Translation PAT
Switch Port security
Managing IOS system files
IOS Licensing
Frame-relay
Serial interfaces for WAN: Point to Point WAN connections: PPP HDLC encapsulation
PPP authentication protocols: CHAP, PAP
PPPoE: PPP Tunnel
Site-to-site GRE Tunnels
SNMP
NetFlow
Syslog
• Microsoft desktop support, configuring, and troubleshooting in a Windows environment
• Virtual Machines / Servers
Build / manage multiple VMS using Virtual Box
• Windows Server 2008, 2012
Installation / Configuration
Managing Server Roles
Managing Server Shares
• Windows 7, 10
2. Installation / Configuration, joining workstations to a domain
• Building Windows Domains / Domain Controllers
• Active Directory Users & Computers
Creating & Managing User / Computer Accounts
Managing Account Memberships
Resetting Passwords
Managing AD OU Structure
• Group Policy Management
Creating / Managing GPOs
Deploy Software / Files via GPO
• Hardware and software installation and maintenance such as operating systems, software packages,
network equipment, and printers
• Network installation and troubleshooting DHCP, DNS, static IP addresses, & physical connectivity
• PC/Laptop building, troubleshooting, repair, & sales
• Installed, configured, troubleshoot network printers
• Substitute teach a computer repair/networking course
• Cisco Networking Academy Student
• Data back-up & restoration
• Microsoft Office 2013, 2010, 2007
• Writing instructions/documentation
• Subnetting
• Setting up wireless & wired networks
• Attention to detail as well as being able to follow detailed instruction while unsupervised
• Building and maintaining good relationships with people
• Helping people stay productive at work
• Sales and customer service
• Active listening
• Problem solving
• Hands-on learning, learn by doing approach
I am a highly motivated individual with a strong work ethic who is ready to learn new things and gain more
experience. I have a passion for helping people be more productive and solving problems.
I’m looking to join a company where my IT skills can make a difference and I can help increase user
satisfaction and keep IT assets running smoothly. I also want to achieve personal growth by learning new skills
IT and non-IT so that I will be more of an asset to an organization.
PROFESSIONAL EXPERIENCE
2/2013 – Present, Crowley’s Ridge Technical Institute | Freelance work
Network Analyst | Network Technician | Desktop Support | IT Specialist
CRTI is a post-secondary institution offering hands-on instruction in many areas such as: welding, auto
service technology, auto body repair, computer repair/networking, practical nursing, truck driving, and
other programs.
I also do freelance computer/network installation, troubleshooting, and repair. I have provided this service
to businesses and individuals in the Forrest City, Arkansas area.
• Desktop and Network support of school users, administrators, and staff
• Hardware and software installation, troubleshooting, and maintenance
• Support desktops & laptops in a windows 7/XP environment
• Network troubleshooting DHCP, DNS, static IP addresses, & physical connectivity
• Installed, configured, troubleshoot network printers
3. • Substitute teach a computer repair/networking course
• Teach myself Cisco routers & Switch IOS
• Data back-up & restoration
• Microsoft Office 2013, 2010, 2007
• Sitespinner Pro Website Design Software
• Writing instructions/documentation
• Setting up wireless & wired networks
• Attention to detail as well as being able to follow detailed instruction while unsupervised
• Interaction with teachers, staff, and outside customers
8/2012 – 1/2013, Job Transition
• I had to leave Northwest Technical Institute in mid-July of 2012 and move to Forrest City, Arkansas,
where I continued my Information Technology education at Crowley's Ridge Technical Institute.
1/2012 – 7/2012, Northwest Technical Institute
Student Volunteer Network Technician | Desktop Support | IT Specialist
NTI is a post-secondary institution offering hands-on technical training in many areas. NTI provides
educational programs to serve the training/retraining needs of students who wish to enter a recognized
occupation or improve their occupational skills and knowledge so they may achieve stability or
advancement in the workplace.
While a student at NTI, I worked as a Network/PC Technician volunteer in the spring and summer of 2012.
• Installed and setup classroom networks by crimping and running network cables
• Desktop and Network support of school users, administrators, and staff
• Hardware and software installation, troubleshooting, and maintenance
• Support desktops & laptops in a windows 7/XP environment
2/2006 – 12/2011, Imperial Vending Company
Route Sales Representative | Route Driver | Customer Service Support | Sales
Imperial offers vending, catering, corporate dining, and coffee service serving Oklahoma, Arkansas, Texas
and Missouri with over $80 million in annual sales.
• Provide excellent customer service and support while running vending machine and coffee route
• Built and maintained good relationships with people at customer locations
• Stocked and serviced snack, soda, ice cream, and coffee vending machines
• Maintained product inventory on truck
• Serviced organizations large and small in all parts of Northwest Arkansas
• Increased sales by listening to customers and offering the products they wanted
• Operated route truck in a safe manner
11/2003 – 1/2006, The Schwan Food Company
Route Sales Representative | Customer Service Representative | Sales Representative
Schwan's home service offers friendly home delivery of over 300 delicious frozen food products right to
your front door.
• Outside door-to-door sales of quality Schwan's frozen food products
• Provide excellent sales and customer service while operating delivery truck in a safe manner
• Built and maintained good relationships with people at customer locations
• Started out on a small route and built it up and increased profit on the route by knocking on doors and
introducing myself and talking about the company and what I sell
• After only a couple of months on the job I was promoted to one of the top two routes in the Northwest
Arkansas service area. I was able to grow the profit on the route by adding new customers and
maintaining the established customer base
• Won a frozen pie selling contest during a 2 week period
4. • This position was commission only pay. There was no base pay
8/2001 – 11/2003, Daffron & Associates, Inc.
Computer Programmer | Programmer Analyst | Software Developer
Daffron & Associates, Inc. has offered comprehensive application software and services for the utility
industry since 1976, serving electric, water and gas utilities and over 3.65 million consumers in the United
States; Ontario, Canada; Anguilla; West Indies; American Samoa; Western Samoa; and Zimbabwe
• Using RPG IV on an IBM AS400 platform to design screen applications allowing users to enter
customer billing data for use in sending out EBT/EDI transactions to a utility’s service provider,
monthly bills to customers, or changes to customer information.
EDUCATION
Cisco Networking Academy, Arkansas State University Mid-South West Memphis, AR, 8/2016
• Earned Cisco Certified Network Associate Routing & Switching Certification (CCNA)
• Earned Cisco Certified Entry Networking Technician Certification (CCENT)
Computer Repair/Networking Diploma, Crowley’s Ridge Technical Institute Forrest City, AR, 6/2013
• Student from August 2012 - June 2013
• Earned CompTIA Network+ and A+ certifications
• Bronze medal winner at SkillsUSA competition in spring of 2013
• Part-time work as a PC/Network Technician while being a student
• National Technical Honor Society Member
• 4.0 GPA
Network Technology, Northwest Technical Institute Springdale, AR, 7/2012
• Student from January 2012 – July 2012
• Volunteer as a Network/PC Technician
• Left NTI in mid-July of 2012, and continued my education at Crowley’s Ridge Technical Institute
• 4.0 GPA
Bachelor of Science Management Information Systems/Computer Programming, Arkansas State
University Jonesboro, AR, 12/2000
• Student from January 1999 – December 2000
• Studied Computer Programming in: COBOL, Java, C++, Microsoft Visual Basic
• President’s List Spring 1999
• Dean’s List Spring 2000
• 3.23 GPA
Bachelor of Science Physical Education/Sports Management, Arkansas State University Jonesboro, AR,
12/1998
• Student from August 1994 – December 1998
• Dean’s List Spring 1998
• 3.23 GPA
• Student Equipment Manager for ASU Football 7/1994 – 7/1997