Nikhil Sharma is seeking a career in an organization that sets benchmarks in quality and best practices. He has over 2 years of experience in Linux server administration, support, and maintenance. His skills include installing Linux operating systems, configuring servers, writing scripts, and troubleshooting issues. He holds certifications in Red Hat and security and has experience managing live production servers for clients like Tech Mahindra and Snapdeal.

1. NIKHIL SHARMA
# A-313 Sector 19
Noida-201301
Mb.no:- +91-7838333570
E-mail: niknikey@gmail.com
Objective
I look forward to a dynamic career in an organization, which creates a benchmark in best
practice & quality in the industry to which it belongs. The career should afford me an
opportunity to refine capabilities and tap my versatility to the hilt, which proves to be
beneficial in the growth of the organization as whole.
Professional Summary
· 2+ years of experience in Linux Server Administration/Support and Maintenance
Engineer.
· Installation of Linux Operating system on different client servers with application
installed.
· Providing Backup and Restoration Strategy
· Troubleshoot various problems with LIVE production Linux servers & fixing day
today issues.
· Configuring and maintaining different Users accounts.
· Providing & assigning access permissions based on the level of access the user would
need.
· Installing & Configuring mail server, NFS, FTP, YUM, SAMBA, NTP, APACHE
(HTTP) servers.
· RAID Configuration on different RAID levels.
· Logical volume Management (LVM).
· Managing Firewalls/IP tables on server.
· Installation & configuration of Virtual machines (VM’s).
· Writing Bash Shell Scripting to automate some jobs.
· Running Cron jobs to automate daily tasks.
· Managing Disk problems (Mounting issues and space issues).
· Maintaining file sharing services (Samba, FTP & NFS).
· Monitoring of the server hardware, Software & database.
· Monitoring of system logs, http logs, Mysql logs, messages and other system logs to
troubleshoot the system issues.
· Creating reports/fixing reports related issues with the help of SQL queries.
· Provides outstanding technical support to customers and partners via the web, email
and phone.
· Working on ticketing system to manage daily tickets for the issues.
· On-site support as per the client requirement.
· Providing training to the client’s on the product & the technology.

2. Experience & Recognition
1) Towards Vision Technology Pvt Ltd. (TVT) AUG 2012 - Present
Designation: - L2 Engineer
Company Profile: TVT is among the leading companies providing Contact Centre Software
and Enterprise Solutions with a difference. TVT Products and Services are extensively used
for Predictive Dialing, Inbound/Outbound telephone calls, Interactive Voice Response
(IVR), Voice Logging, IP-PBX, Voice Commerce and Customer Relationship Management
(CRM) Applications.
About C-ZENTRIX:
Description – It’s the single box Linux server giving you the flexibility to integrate all the
different functionality required, right from the IPBX, Voice over IP Gateway, Predictive
Dialer, Campaign Manager, ACD, CDR,CRM Integration, IVR, Voice Mail and Call Logger.
Responsibilities:
· Installation of Linux server & configuring C-Zentrix application and various
services.
· Managing the Live server’s remotely/on-site for all aspects of hardware &
software related issues.
· Design Architecture for servers, routing, campaigns, Asterisk services etc.
· Configuring various VOIP gateways (Patton Smart Node VoIP Gateway,
Vega Voice Gateway, Audio Codes Voice Gateway, Sangoma and Digium
Card, Soft Phones, IP Phones) for calling purposes.
· Implementation of data and voice network to use Call contact Centre for
International/Domestic BPOs.
· Managing data backups through scripts and predefined procedures.
· Providing and configure FTP-Client and Samba Access to limited users.
· Writing Scripts of IVR (Instant Voice Response).
· Performed Monitoring modifications on existing SNMP.
Currently Handling Live Projects Individually:-
· SS7 Setup of 1400 seats at Tech Mahindra (Nigera)
· Cluster Setup of 700 seats at Augment (Noida).
· Cluster Setup of 500 seats at Snap Deal (Noida).
· 2 Box Setup of 300 seats at CCC (Saudi-Arab).
· ILS (Individual Learning Solution) at NIIT LTD (Gurgaon).
· SLS (Students Learning Solution) at NIIT Technologies (Gurgaon).
· TRPS (Tax return Prepare Helpline) Govt. Process (Gurgaon).
· NIIT University (Online Helpline) at NIIT LTD (Gurgaon).
· Uniqua (Genpact Process for recruitment) at NIIT LTD (Gurgaon).
· Women Help Line (1091) (New-Delhi).
· Single Box Setup at Delivery (Gurgaon).

3. Recognition at work:
· Recommend for Nigeria, within a year as Sr Technical Support Engineer for
SS7 5 boxes Architecture Setup.
· Recognition for taking initiatives and working on escalated issues itself.
· Recognition from Clients for display of technical proficiency coupled with
excellent communication skills while communicating with IT team or clients.
· Recognition from ILS and SLS process manager for adhesive training.
2. Technical Support Officer
(Religare Technologies) May 2008- May 2009
Responsibilities:
· Providing support to MTS Data card Customer.
· Rectifying bugs and solves issues.
· Working on Ticketing CRM.(FORIS)
Recognition at work:
· Recognition from Team Leader for giving Most of Appreciation Calls.
· Declare Star of the September month
Technical skills
Operating System Windows - XP, 7, 8, Linux – Red hat 6, Centos 6.2, Fedora10,
Mint and Ubuntu.
Programming Languages Familiar with C&C++, Data Structures and algorithms, OOPS.
Scripting Languages HTML,XML,CSS,perl
Database Preliminary knowledge of Mysql 5.0.67
Other Skills Asterisk-1.2.23, SIP, ISDN, VoIP, IVR’s, Networking
VOIP Gateways Audio Codes, IP Phones, Soft Phones, Patton Gateways,
Digium/Sangoma PRI & FXO Gateway.
Support tools Putty, WinScp, Team viewer, Showmypc, Ammy, VPN Clients,
WebX.
Hardware Knowledge of hardware content of a computer system
Internet Ethical Hacking and knows Googling.
Professional/Academic Qualifications
COURSE NAME OF
INSTITUTE
Name of the
Board/University
YEAR Marks
Obtained
B.TECH
In CSE
MIT, Bulandshahr
(U.P)
UPTU, Lucknow (U.P) 2009-2012 69.7%
3 Year
Polytechnic
In CSE
Rayat Polytechnic
Ropar (Punjab)
Punjab Technical
&Industrial Training
Board (Chandigarh)
2005-2008 64.7%
10th V.B International
School ,Datarpur
PSEB (MOHALI) 2005 61.2%

4. PROFESSIONAL TRAINING & CERTIFICATION PROGRAMME
· Red Hat Certified Engineer (RHCE) Certification Id (140-235-979)
· Red Hat Certified System Administrator (RHCSA).
· Certification in “INTERNET SECURITY & ETHICAL HACKING” from Kyrion
Technologies.
· 4 Months training from ‘NETWORK NUTS’ on Red hat System Administration
· 4 weeks Training in “.NET” from CMC, Laxmi Nagar, New-Delhi.
· 6 weeks Training in “HARDWARE & NETWORKING” from Rooman Technologies,
New-Delhi.
· 6 weeks Training in “C” from PTU Centre, Talwara.
· 6 weeks Training in “HTML” from Apple Doecc Centre, Mukerian.
PROJECTS UNDERTAKEN
WEB BASED CLAMING SYSTEM 8th Semester
Working on the web based claiming system, front end Asp.net, C#, backend SQL Server
2008, .Net framework 4.0
DESIGNED COLLEGE WEBSITE 6th Semester
Design Marathwada institute of technology website in HTML
DESIGNED ANDJ.COM STATIC WEBSITE Polytechnic
A static website from where you can download phone wallpapers, songs and themes.
AWARDS,ACHIEVEMENTS & VOLUNTERSHIP
· GENERAL SECRETARY of MIT Student Council, 2011-2012.
· Played volleyball at District level in Punjab.
· Obtained Second prize in National Seminar under Group discussion section held at
MIT BSR.
· Obtained Third prize in National Seminar under WACKING section held at MIT,
Bulandshahr, (2011).
· Participate in different Cultural & Technical Events held at MIT, Bulandshahr.
PERSONAL DOSSIER
Languages: - English, Hindi & Punjabi
Date of Birth: - 10th OCT 1989
Hobbies: - Swimming, Gym, Playing
Volleyball, Cricket and Dancing.
Permanent Address: - V.P.O-Depur, Tehsil-Mukerian,
District-Hoshiarpur

5. Punjab-144222
Certification ID : - 140-235-979
I hereby certify that above mentioned information is correct to the best of my knowledge.
(Nikhil Sharma)
Date:-

6. Punjab-144222
Certification ID : - 140-235-979
I hereby certify that above mentioned information is correct to the best of my knowledge.
(Nikhil Sharma)
Date:-