This document discusses communication in professional organizations. It defines communication and outlines its key characteristics, including that it involves a minimum of two people and is a two-way process. The document then describes the communication process, including the sender, message, encoding, channel, receiver, decoding, and feedback. It discusses different types of communication like verbal, nonverbal, and written. The document also examines formal and informal communication channels within organizations and how information flows vertically and horizontally through the organizational structure. It emphasizes the importance of professional communication for unity, professionalism, productivity, and peace/harmony within an organization.

1. COMMUNICATION

2. Q1: How important is COMMUNICATION to you?
(Write your answers in the chat box)

3. ➢Communication has evolved from Latin language.
➢Communis (n) means common, commonality, sharing
➢Communicare (v) means make something common

4. ➢Some scholars relate the term communication with an English word
“community.”
➢Communication is the foundation of a community.

5. (1) imparting or exchanging of information, ideas or feelings
(2) a document or message imparting news, views, information, etc.

6. (3) the study of ways in which human beings
communicate, speak, including gestures,
telecommunications systems, publishing, broadcast
media, etc.

7. Characteristics of Communication:
1. It involves a minimum of 2 persons.
2. It is basically a 2-way process.
3. The forms of communication are (1) orders (2) reports (3) instructions (4)
queries
4. It is influences by the mode of thinking of both the sender and receiver.
5. The main objectives of communication are to (1) build interpersonal
relationships and (2) enhance human behavior.
6. Communication is a circular process that starts and ends with the sender.

8. COMMUNICATION process involves the following important factors:
(1) Sender – initiator of the message

9. (2) Message
may be sent by computer, telephone, letter, memo,
report, announcement, picture, spoken word

10. (3) Encoding
I. converting the idea into words or gestures
that will convey meaning

11. (4) Channel – mode message flows
• Computer
• Telephone
• Cellphone
• Television
• Letters
• memorandum

12. (5) Receiver decodes message.
translating the message from its symbol forming a
meaning
successful communication takes place only when a
receiver understands the meaning intended by
the sender

13. 6. Decoding – comprehending the message

14. (7) FEEDBACK travels to sender.
the verbal and nonverbal responses of the
receiver create feedback

16. Noise
anything that prevents the receiver to obtain the whole
message sent by the sender
PHYSICAL NOISE SEMANTIC NOISE PSYCHOLOGICAL NOISE
the everyday environmental noise
that disrupts the messages such as
low telephone volume, a distracting
seatmate, or the sound of vehicles
Physiological impairment such as
deafness or blindness may also be
considered as physical noise.
when a sender and a receiver
interprets words in different
ways. Syntactical,
organizational, and cultural
noises are kinds of semantic
noise.
a. Syntactical Noise are
b. Organizational Noise
c. Cultural Noise
refers to thoughts and feelings
that can distract a person from
fully understanding a sender’s
message. It can be bias, anger,
strong emotions, etc.

17. COMMUNICATION TYPES
• the ways by which communication can be expressed
1. Verbal
• Intrapersonal
• Interpersonal
• Oral communication
• Public Communication

18. 2. Nonverbal – passive form of communication
• Kinesics – body movements
• Paralanguage -- voice
• Haptics --- touch
3. Written – act of transferring and exchanging information through
letters, symbols and words

19. 4. Visual Communication – the act of transmitting
information using visual elements
Examples:
Drawings, signs, typography, colors, shapes, graphic
designs, illustrations, animations

20. Q2: Which mode of communication are you often
exposed to in your workplace/organization? What do
you think are the skills needed to communicate
properly using that mode?

21. ➢Human communication is the process of making sense out of the
world and sharing that sense with others by creating meaning
through the use of verbal and nonverbal messages.

22. PROFESSIONAL COMMUNICATION
➢all spoken and written exchanges of ideas and
information between persons directly or indirectly
involved in the organizational setting

23. PROFESSIONAL ORGANIZATION
➢a stable system of individuals who work
together to achieve, through the hierarchy
of ranks and division of labor, common goals

24. CASE ANALYSIS
Communication Flow

25. COMMUNICATION NETWORKS
➢are linked communication channels or paths through which
communication flows from one person to another in the
organization
➢signify the existence of specific patterns by which messages
are communicated between three or more individuals (Neher
1997)

26. Two fundamental components by which communication flow:
1. FORMAL CHANNEL
➢officially sanctioned channels for flow of communication
➢function through rules, regulations and are directly connected to the
organizational structure defined by the organization

27. The organization's designated structure indicates two major directions of
communication flow, they include:
1.1 Vertical Communication
➢is the flow of information both up and down the chain of command
➢involves an exchange of messages between two or more levels in the
organizational hierarchy

28. Two categories in vertical communication:
1.1.1 Downward communication
➢Communication flows from a higher level to one or more lower levels
➢may be in the form of staff meeting, company policy statement, company
newsletters, informational memos, face-to-face contact and speeches.

29. Most downward communication involves information like:
➢Job instruction or specific jobs
➢Relations between tasks
➢Goals/objectives
➢Directions, decisions
➢Procedures and practices to be adopted
➢Performance feedback
➢Encouragement/appreciations

31. 1.1.2 Upward Communication
➢communication flows from a lower level to higher levels in the organization
➢consists of messages sent up the lines from subordinates to managers
➢ provides feedback for upper management regarding policies and practices,
which allows for wider participation in decision-making

32. Most upward communication consists in the following topical points:
➢Progress reports or information
➢Problem resolutions
➢New developments
➢Suggestions for improvements
➢Complaints/problems
➢Appeal (Requests)
➢Exit interviews

34. 1.2 Horizontal or Lateral Communication
➢occurs in an organization between employees at the same hierarchical level
➢appears to be more prevalent across the lower levels of the organization,
where it tends to focus on problem-solving, information sharing and conflict
resolution
➢used to improve understanding, coordinate efforts for achieving organization
objectives.

36. Formal communication channels are like highlighted roads on a road map.
They specify organizational members who are responsible for tasks and
communicating information to levels above and below them and back and
forth to adjacent units.

37. 2. INFORMAL CHANNEL
➢are communication routes that are not prespecified by the organization but
that develop through interpersonal relationships in the organization
➢ helps to convey unofficial or informal information (for example, conversations
among personnel and year-end functions); information may be work related,
social or personal.

38. ➢grapevine (rumor mill) --- a popular informal communication channel
➢often moves faster, typically because senders are highly motivated to
pass information on

39. FORMAL INFORMAL
Authorized, planned, and regulated by the organization
Define who has responsibility for information
dissemination and indicate the proper recipients of
work-related information
Reflect the organization’s formal structure
May be modified by the organization
Minor to severe consequences for ignoring them
Not specified by the organization
Develop through interpersonal activities of organization
members
May be short-lived or long-lasting
They are more often horizontal (lateral) than vertical
Information flow can be very fast
Used for both work-related and non-work information

40. Q3: How important is professional communication to you
as a member of an organization?
(Write your answers in the chat box)

41. UNITY PROFESSIONALISM PRODUCTIVITY PEACE & HARMONY

44. Enrichment links
https://www.youtube.com/watch?v=GY3ADgnWLos