This document provides an overview of the seller panel interface for Paytm Mall sellers. It discusses how to log in and navigate the different sections. The key sections covered include dashboard, orders, catalogue, payments, returns, growth, loans, and file center. The dashboard section allows sellers to track orders, sales, items sold, cancellations, returns, shipping performance, payments released, and out of stock products. It provides graphical and tabular representations of performance data for a selected date range. The document also outlines best practices for raising support tickets.

1. Understanding your Seller
Panel
In this module, we will discuss:
1. Overview of the Seller Panel

2. How to login to the Seller Panel ?
Enter your registered Email ID1
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2 Enter your Password
Click on Login
Note – It’s preferable to use the Google Chrome browser to sign up and login to the Paytm Mall seller panel
To login to the Paytm Mall seller panel, visit on ‘seller.paytm.com’ and follow these steps -

3. This is the interface of the seller panel where you can see the various navigation tabs -
How to navigate the Seller Panel?

4. In the top right corner, you
will be able to view
navigational tabs such as:
• Select Language
• Seller Helpdesk
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How to navigate the Seller Panel?

5. Click on the dropdown to
change your seller panel
language
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Overview of the Seller Panel

6. For any concerns, you can raise a ticket via the Support tab
3 Click on the Seller Support tab for
any concerns
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Overview of the Seller Panel

7. Choose your category to raise a ticket3a
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Raise your ticket category-wise
View your Ticket History from here3b
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Overview of the Seller Panel

8. Here are some best practices that should be followed for faster query resolution -
You should always mention the Order ID and the
Item ID for all queries related to orders, shipping,
returns, and payments
This is important for correct and faster resolution of
your issues
You should raise only one issue in a
single ticket, This will help us track your
issue better and resolve your query faster
You should always make a note of the
ticket number for future references
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Best Practices For The Support Tab

9. Click on Training to view
self-training modules on
each issue you might face
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Overview of the Seller Panel

10. In the Training tab, you can view
all the tabs and you can also
guide yourself from here
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Overview of the Seller Panel

11. Seller Services: The marketplace
to get all the required services to
run your business
Ex-
Cataloging,
Trademark Registration,
Business Compliance &
Registration
Financing etc.
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Raise your ticket category-wise
Overview of the Seller Panel

12. Click on the dropdown option1
To view your profile details, follow these steps -
Click on Profile2
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How can you view your profile?

13. Click on Profile
Here you can check all your
basic details
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How can you view your profile?

14. Click on the respective tabs to
view their details
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Click here to upload your logo
and signature
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How can you view your profile?

15. 6
Click here to upload your Logo
and Signature
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Click on Download Logo6
To upload your logo, follow these steps -
How can you view your profile?

16. Click on Select Image and choose the image of your logo
Here, you can preview and adjust the image
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How can you view your profile?

17. Click on Upload9
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How can you view your profile?

18. 10
Click on Download Signature10
To upload your signature follow these steps -
How can you view your profile?

19. Click on Select Image and choose the image of your logo11
Click on the checkbox12
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How can you view your profile?

20. Here, you can preview and adjust the image13
Click on Upload14
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How can you view your profile?

21. 15
Click on Agreement History15
Click here to download the latest
agreement details
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You can view your last agreement details using the following steps -
How can you view your profile?

22. 17
Click on Category Commission
Revision History
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Click here to download the
revised commission details
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You can view your category commission history here
How can you view your profile?

23. • Dashboard: Helps you in viewing
your performance
• Orders: Processing and
cancellation of orders will be done
here
• Catalogue: Editing your catalogue
or adding new products will be
done here
• Payments: Track your payments
here
This is the interface of the seller panel where you can see the various navigation tabs. When you login, you will see
the Orders tab by default
What are the features of the Seller Panel?

24. • Returns: You will manage your
returns here
• Growth: It will help you to improve
your sales
• Loans: You can apply for a loan
here
• File Center: View all the reports
that you have downloaded or
uploaded
What are the features of the Seller Panel?

25. Click on Dashboard1
View the number of the orders which you need to take action on2
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You can track your performance on Paytm Mall on the dashboard
What is the Dashboard?

26. View your Seller rating on the basis of:
• Product Details
• Packaging & Handling
• Timely Delivery
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What is the Dashboard?

27. Chose a desired date filter4
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5 Click on Total Sales to see a graphical representation of the sales made within the selected date frame below
Scroll Down
Overview of the Dashboard

28. When you scroll down, you can
view the top product by revenue
within the selected date frame
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Overview of the Dashboard

29. Chose a desired date filter7
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8 Click on Items Sold to see a graphical representation of the number of items sold within the selected date frame
Scroll Down
Overview of the Dashboard

30. When you scroll down, you can
view the top product count for the
selected date frame
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Overview of the Dashboard

31. Click on Seller Cancellations to
view the graphical representation
of number of orders cancelled by
you within the selected date
frame
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Overview of the Dashboard

32. Click on User Cancellations &
Returns to view the graphical
representation of the number of
orders that have been cancelled
by the buyer within the selected
date frame
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Overview of the Dashboard

33. Tabular representation of Revenue lost in the selected date frame12
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Overview of the Dashboard

34. Click on Shipment SLA breaches
to view graphical representation
of number of orders that were not
shipped with in (service level
agreement)
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Note– SLA leads to negative seller rating.
Overview of the Dashboard

35. Click on Payment Released to
view the graphical representation
of your payments that are
released on the selected date
frame
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Overview of the Dashboard

36. Click on Catalogue Out Of Stock
In tabular form, you will be able to
view:
• Top “out of stock” products
• Top products, going to be out
of stock
You can update the stock
accordingly
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Overview of the Dashboard

37. Thanks, everyone!
For any query, please raise a ticket on Support.