This document provides instructions for logging into a seller panel, navigating the different sections, and viewing a seller's profile details. It outlines how to log into the seller panel by visiting the website and entering login credentials. It describes the overview and navigation tabs where sellers can access help, support, training, and services. Finally, it details how a seller can view and update their profile by clicking on the profile tab and sections to see and manage their basic details, logo, signature, agreement history, and commission revisions. The support tab is also mentioned as where sellers can raise tickets for any queries.

1. Know your seller panel –II
In this module we will discuss :-
1. Log in to seller panel
2. Overview of seller panel
3. View your profile details

2. How to log into seller panel ?
To login on Paytm Mall seller panel, visit on “seller.paytm.com” and follow these steps
Note – Its preferred to use Google chrome browser to log in into Paytm Mall seller panel
Enter your registered
email id & password
and then click on Log
in button
1.1

3. This is the interface of seller panel where you can see various navigation tabs
In the Top left corner
you will be able to view
navigational tabs such
as
•Select Language
•Seller Helpdesk
How to navigate seller panel?
1.1

4. Click on dropdown to
switch your seller panel
languages
2.
Overview of seller panel
2

5. Click on Seller Support
tab for any concerns
For any concerns you can raise a ticket via Support tab
3.
Overview of seller panel
3

6. Choose your category
to raise a ticket
View your ticket history
from here
Raise your ticket category wise
Overview of seller panel
3a.
3b.
3b
3a

7. Here are some best practices that should be followed for faster query resolution
You should always mention order id and item id
for all queries related to orders and shipping,
returns and payments
This is important for correct and faster resolution.
You should raise only one issue in a single
ticket, this will help us to track your issue
better and resolve your query faster
You should always make a note of a ticket
number for further reference.
Best practices for support tab
1. 2.
3.

8. Click on Training to
view self training
modules on each issue
you might face
4.
Overview of seller panel
4

9. In training tab you can
view all tabs and also
you can guide yourself
from here
4a.
Overview of seller panel
4a

10. Seller services- Services
marketplace to get all
required services to run
your business
Eg-
• Cataloging
• Trademark registration
• Business compliance &
registration
• Financing etc
5.
Overview of seller panel
5

11. Click on your email id,
you will get a dropdown
To view your profile details, follow these steps
Click on profile
How can you view your profile?
1.
2.
1
2

12. Click on profile
Here you can check
all basic details
How can you view your profile?
3.
4.
3
4

13. Click on the respective
tab to view their details
Click here to upload
your logo and signature
How can you view your profile?
5.
5a.
5
5b

14. Click here to upload
your logo and
signature
To upload logo and signature follow these steps
Click on upload logo
6.
7.
How can you view your profile?
7
6

15. Click on select image
and choose the image
of logo
Here you can preview
and adjust the image
Click on upload
8.
9.
10.
How can you view your profile?
9
8 10

16. Click on upload
signature
11.
How can you view your profile?
11

17. Click on select image
and choose the image of
logo
Click on check box
12.
13.
Here you can preview
and adjust the image
Click on upload
14.
15.
How can you view your profile?
12 15
14
13

18. Click on agreement
history
Click here to download
last agreement details
You can view your last agreement details
16.
17.
How can you view your profile?
16
17

19. Click on category
commission revision
history
Click here to download
revised commission
details
You can view your category commission history here
18.
19.
How can you view your profile?
19
18

20. Thanks everyone!
For any query please raise a ticket on support