The document provides an overview of the Commerce Interface, which is a global order management portal for Groupon Goods. It allows sellers to view and manage orders, download shipping and tracking information, and access reports and remittance details. The document outlines the key sections of the interface, including orders, reports, exports/imports, account settings, and more. It provides guidance on tasks like logging in, searching for orders, importing tracking codes, and cancelling orders.
Magento Orders Export and Import User ManualAitoc, Inc
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DICS Innovative offers an inclusive Tally ERP9 training in Pitampura, Rohini, Delhi. The extensive practical training provided by Tally ERP 9 training.
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In this module, we will discuss:-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
In this module, we will discuss:-
Who are last mile delivery(LMD) sellers?
How can you process all orders in bulk?
How can you download duplicate copies?
BoxOn P.O. Box Software is world’s first true SaaS and Shipping Software solution for all clients who are looking forward to streamlining their logistics tasks to gain success.
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In this module, we will discuss-
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Order processing
Contact us
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2. www.groupon.co.uk
2
Welcome
Groupon Goods & Commerce Interface have teamed up to offer our sellers a platform that
improves shipping fulfilment for your Groupon Goods deals.
This overview will provide you with all the necessary information to get you started with the
Commerce Interface (CI).
Thank you for being a valued partner, and we look forward to continued business together!
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3
1. Introduction
1. Getting Started
I. Logging In
II. Navigation Tabs
III. Change Password
IV. Account Preferences
V. Personal Preferences
VI. Adding New Users
1. Dashboard
I. Details
1. Orders
I. Order Details
a) VAT responsibility
b) Customer Order Return
II. Function Buttons
a) Action / Cancel Order(s)
b) Export
c) Import
d) Search
1. Reports
1. Exports/Imports
1. Activity List
1. Remittance Center
I. Search Box
II. Summary & Sections
III. Section Details (Paid, Waiting For
Payment, Deductions)
IV. Export File
1. Merchant Invoices
2. API Connection
1. FTP Connection
Content
5. www.groupon.co.uk
5
Introduction
Once your CI account has been created you will receive an email with your credentials to log in to the CI.
Please read through this guide and navigate through the CI user interface to familiarise yourself with the
system.
If you forget your log-in details, use the Forgot password? link on the log-in screen.
For assistance please email:
English: goodspartnermgmt@groupon.com
German: pmgoods-cer@groupon.com
French: goods.pm.fr@groupon.com
Italian: ecommerce.it@groupon.com
Spanish: ecommerce.es@groupon.com
6. www.groupon.co.uk
6
The Commerce Interface is the Groupon Goods’ global order management portal.
https://scm.commerceinterface.com
This tool provides you with the necessary data for the DSN order fulfillment, visibility on remittance,
invoices and credit notes.
With this tool you can download lists of orders and upload tracking codes for shipped items.
It also allows you to download remittance files, invoices and credit notes.
› ¹ DSN = Drop Ship on NET / Drop Ship (Marktplace)
8. www.groupon.co.uk
8
Getting Started
• Commerce Interface is accessed through
https://scm.commerceinterface.com
• For DSN all european countries are running
on the new EX (Europe Exchange) channel
and you need to login to the EU channel only
• If you are successfully logged in to the new
EX channel you will see the below icon in the
upper right corner
Login as EU
Top TIP!
The system is best supported by Google Chrome,
Mozilla Firefox and Apple‘s Safari webbrowsers
10. www.groupon.co.uk
10
Logging In
• You should have received an email from
Commerce Interface (no-
reply@commerceinterface.com) with
your password
• Your user name will be the email address
• Please enter these into the fields
provided and click LOGIN
Forgot your password?
If you forgot your password, just click on the 'Forgot Password?' link
(https://scm.commerceinterface.com/password_reset/) right next to the
Login button.
A new window, to initiate the password reset, will pop up.
Enter your email and press SUBMIT. A reset link will be provided by email.
NO email received?
If you have not received the email from no-reply@commerceinterface.com, no matter if the initial one or the pw-reset email, please
get in touch with the admin of your provider‘s domain to check why they are blocking this email.
12. www.groupon.co.uk
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Navigation Tabs
Dashboard: gives an overview of the statuses of the orders
Orders: here you have all the information about the orders
Reports: this function allows you to select prepared reports to download
Exports/Imports: up- and download files, import status and error reports
Account Settings: change password, references and add users
Activity List: shows the activities on your vendor account
Purchase Orders/Consignment Orders: here you can upload invoices for SOR/CSX/Consignment deals and
view payment information No relevance for DSN
Remittance Center: provides visibility on remittance orders for shipped units (updates on weekly basis)
Return Orders: n/a No relevance for DSN
Merchant Invoices: Invoice & Credit Note PDF files as well as according Payment Breakdown CSV
14. www.groupon.co.uk
14
Change Password
• Hit the button Account Settings
• Choose subitem Change Password
• Enter your current (Old) Password
• Enter your New Password
• Retype your New Password to make sure it is
correct
• Save the Password
16. www.groupon.co.uk
16
Account Preferences
Please note that all settings under Account Preferences
are not only applied for you as user but rather for all users
of your vendor account.
Within the Account Preferences, you can find your Supplier ID and
you can choose what CSV delimiter will be used for the export and
will be expected for the import *.csv files.
You can also setup the Order Method, what means you can decide
how new orders will be submitted.
• If you want to use the Web Interface, you can keep it like it is (None) or
choose Web Interface.
• If you want to receive and drop your files via server file transfer then you
have to choose FTP.
• Or you want to receive new orders via Email then you have to choose Email.
• EDI is not yet available for Europe but we have an API connection which can
be used instead. Therefore you can also keep 'None' as selection.
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18
Personal Preferences
All setting under Personal Preferences
only have influence to your User
Account.
• You can setup a Landing Page, so what
page will be shown first after you have
logged in.
• As Default Language you can choose
between English and Japanese.
• On default all the Notifications are turned
on but you can turn them off by un-ticking
the checkboxes for the unwanted
notifications.
20. www.groupon.co.uk
20
Adding New Users
You may need to create a new login for your employees or your collaborator. You can do this on your own in the
account settings tab 'User' following the instruction below.
1. Enter Account Settings Users
1. Hit the button + NewUser in the
upper right corner
1. Enter the First Name, Last
Name and Email Id into the
pop-up window New User
along with assigning a
*Permission Level
1. Hit the button Create User to
complete and get the User
created
*You can use View Permission Matrix to find a matching level.
1
2
3
4
22. www.groupon.co.uk
• The default landing page is the Dashboard this page gives an overview of the current stages the products are in
• It can be changed via Account Settings -> Preferences -> Personal Preferences -> Landing Page on Login (drop-down)
22
Dashboard
Navigation
Use this panel to move
between the different
sections
Product List
Click the plus button
to expose a list of all
the products you have
on the system
Date Range
Use the search function to
choose the time frame of the
orders you would like to know.
The default setting is to show the
last 8 days.
You can also enter a specific
Opportunity Id in the field
Permalink to narrow the
selection to one Opportunity.
Current Orders Panel
This Panel shows you the count of your most important orders.
What means an action is needed shortly or already overdue.
By clicking on the numbers, the Orders View will be opened and
a filter will be set for the related states.
Top TIP!
Whenever you see this sign
beside a column header,
you can change the order
(ascending/descending)
of that view.
24. www.groupon.co.uk
24
Dashboard’s Details
The Dashboard‘s Fulfillment Tracker and Fulfillment Tracker Real Time are giving an overview of the current stages the products are in.
By using the Fulfillment Tracker Real Time you don‘t have to refresh the page to see changes immediately.
Order Summary
Orders received
without cancelled orders
Orders that need to
be fulfilled
Orders that need the
tracking upload today
Orders that
are overdue
Orders with
uploaded tracking
Cancelled orders
(don‘t ship)
Partially shipped
orders
Orders granted for invoicing
(due to recorded tracking)
Completion
TRACKING REC*100/RECEIVED
Average days from ordered
to processed
Top TIP!
You can click on the blue coloured
numbers to get the related data
displayed on the Orders Table.
# of
Units
# of
Orders
26. www.groupon.co.uk
26
Orders Tab
Number of pages
(dark gray the current page)
1 2 3 4 6 7 8 9 10 11
Number of items
shown and overall
Function Buttons
Action, Search, Export, Import
5
1 - ORDER ID Reference to the customer order.
2 - STATUS The status of the orders. Open means that it is ready for dispatch. Processing means the tracking details are uploaded and we are verifying them. Shipped means that the order is finished.
3 - SHIP STATUS Lets you know whether the order is processed 'On Time' or 'Late'. Default are 24 h to dispatch the products once they are in status ' open '.
4 - EXP A green tick symbol will appear once the order is exported. This is important because you can see which ones are already exported and which ones still need to be processed.
5 - TRACKING DATE This stamps the date when the tracking details were added.
6 - CH ORDER DATE This stamps the date when the order was submitted.
7 - CI ORDER DATE This stamps the date when the order was opened in the CI, so became available for shipping
8 - PRODUCT NAME The name of the product regarding the feature country.
9 - DEAL ID GTWY: Deal Slug (part of the permalink https://groupon.co.uk/deals/[deal_slug]). SF: The Deal Title along with the “permalink” (Opportunity Id 15) at the end and separated by a hyphen.
10 - CHANNEL SKU The code to identify the Multi Deal Option. This is unique for each kind of product (bundle)/ Multi Deal Option.
11 - Order Details The cog wheel button takes you to a page displaying more details on the order.
The field SHIP METHOD can be ignored. This field is currently without relevant contents.
28. www.groupon.co.uk
28
Order Details
Order Details
The key items refer to the Order #. The
Customer # is our unique identify number
for the customer.
Bill To
The Customer‘s
billing address.
Ordered Quantity
The number of items that have
been ordered by the customer
regarding the Multi Deal Option
(Vendor/Channel SKU).
Line Items
Lists the number of
items purchased by the
customer
Ship To
The Customer‘s shipping
address and telephone number.
Shipping Details - Tracking Number, Carrier, Qty
The number of items shipped and tracked via the carrier's
tracking code, how they have been uploaded. The details
have been accepted and shared with the customer when
the status is 'Approved'.
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Order Details
Who has the VAT responsibility?
Depending on the Goods’ value, from where and to where it has been shipped, the VAT responsibility is on Groupon or you
according to the new EU VAT regulations.
The field custom_field_value will hold a string to flag the VAT responsibility.
Column V in the UI and FTP order file
API response
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30
Order Details
Return
Open the Action Drop-Down to
select ‘Return Item’ in case of
customers returned an order.
Customer Order Return
2.
3.
1.
If a customer returned an order and you have received it:
1. Select 'Return Item' from the drop-down menu in the last column
2. Confirm the return
3. Select an appropriate return reason and click 'Apply' to confirm your selection (partial returns not yet available!)
33. www.groupon.co.uk
33
Function Buttons
Action
Cancel Order(s)
After you have applied to cancel one or more orders the
system will ask you for the cancelation reason.
You have to choose and apply an appropriate reason.
After that the system will show you a short summary to
confirm the cancelation.
You can press Close. The order(s) cancellation is done now.
34. www.groupon.co.uk
Function Buttons
34
34
Export
Also here you have the ability to export all filtered orders or just the selected ones.
Orders – a list contains all relevant
shipping information (address, option, etc.)
Tracking Template – prepared file to
import your tracking-information but we
recommend to use the new GIS template*
Packing Slip – delivery note in PDF format
to print and be added inside the parcel
Bundle (all) – this Export option contains all
three previously mentioned options and is
recommended
Top Tip
If you use 'not exported' as Search filter, be aware
that the shown orders will disappear once the export
is done because they will be flagged as exported.
If you want to download the files separately, the
orders file should be the last file downloaded.
*GIS template
For orders out of the Goods Inventory System, you will have to replace the column headers of the Tracking Template with the following
to have the option of stating the shipped quantity accordingly or to add different Tracking Numbers if sent separately.
"fulfillment_line_item_id","carrier","tracking","shipped_qty","inventory_decrement_date"
35. www.groupon.co.uk
35
Function Buttons
Import
Use this button to upload the filled tracking template and to confirm the despatch.
Top Tip
The system will accept CSV files as well as XLSX files but it
is strongly recommended to use the CSV option because
it is much more reliable regarding error reports
• Press the plus button to select the with tracking details filled Tracking Template
• Press the Import button to trigger the upload
• On tab Exports/Imports will be shown if the upload was successful or not
36. www.groupon.co.uk
36
Function Buttons
Import
The tab Exports/Imports gives you feedback regarding the success of your upload and will provide you with an Error Report if the
upload failed for some reason.
Upload queued
The system will show this green box to let
you know that the upload will be processed
Report ready
Once the upload is processed , a red dot with the
amount of files 'ready to download' will be shown
Red Dot function
If you move your mouse cursor on the
red dot a new control panel will pop up
Download directly
If you repeat that action with the next red dot then you will see the available download as new line
below the popped up control panel. Now you can klick on '(Download)‘ to trigger the download
without switching to the Export/Import tab. That works for all queued downloads/reports.
37. www.groupon.co.uk
37
Function Buttons
Import
The Error Report gives you feedback regarding the occured error and provides the ability to solve the appeared issue on your own.
Uploaded File
By pressing here you will trigger to download the
originally uploaded file. Useful if you don’t have
the file at hand at this moment but you want to
review and amend the data for another upload.
Error Report
By pressing here you will trigger to download
the Error Report. Useful to figure out what
error occurred and to correct it for the next
upload.
Error Report e.g.
Uploaded Items
Item Status (Error)
Error Specification
38. www.groupon.co.uk
38
Function Buttons
Search
The search function in the Orders tab is used to pull
specific orders. The Commerce Interface has the ability
to create searches based on a number of parameters.
• Click on the Search button
• Choose and enter your search Parameters
Top Tip
You can search for multiple Order Ids,
Channel SKUs etc. at once by separating
each value with a semicolon
e.g.: 123456;123455;123458
And you can use the numbers shown on
the Dashboard to fetch all orders of a
specific status. To do so, just click on one
of the blue highlighted numbers in the
line of the deal that shall be searched for.
For DSN, the orders for all feature countries are
available on one CI account, so one of the most
important filter value is the Shipping Country if you
want to process the orders based on the country.
40. www.groupon.co.uk
40
Reports
The Reports tab is useful to get aware if the holidays of
your country are logged correctly and to know which
carrier code you have to use for the tracking code upload.
• To pull the a report about the logged holidays select the
Holiday Schedule Report
• To pull a list of usable carrier codes select the Approved
Carrier Report
• Press Export to generate the selected Report
• Like for the Tracking upload, You will get notified that the
request is queued and the familiar red dot will appear once
the file is ready to be downloaded
42. www.groupon.co.uk
42
Exports/Imports
The Exports/Imports tab provides the chance to download
queued data once fetching is done as well as statuses for
all uploaded files and Error Reports for failed uploads. The
history of your Exports and Imports will be keep for five
days in the Status Board.
Download fetched data
Download the originally uploaded file Download the related Error Report
Import was successful
44. www.groupon.co.uk
44
Activity List
The Activity List shows the last activity on your vendor account. You can also search for specific activities via several parameters if you
click on the Search button or Load Older Activity by pressing the corresponding button below the Activity table. It is possible to check
activities for about a month in the past.
46. www.groupon.co.uk
46
Remittance Center (RC)
The Remittance Center tab is the place to monitor the remittance data.
The RC in CI gives an overview of your fulfillment activity and the related transaction orders. In order to access the RC in Commerce
Interface, click on the icon in the left-hand navigation menu called 'Remittance Center'.
DSN Deal Model:
In this model all details are collected by an Invoice Aggregation Service (IAS) which aggregates all shipped* units across all deals. The
aggregation is done on a weekly basis every Saturday evening. Netsuite receives an transfer instruction from IAS with the net
amount to be paid to you, thus is automating the reconciliation and triggering of payment to you.
This is different to conventional model where aggregation was done by SKU/UPC and Deal. Invoices were generated against a single
OTP/PO.
*Marked as shipped in Commerce Interface, after tracking validation.
47. www.groupon.co.uk
47 47
RC Search Box
On the main screen at the top right you can see the Search drop-down menu, which provides you with different fields for filtering the
data you want to have displayed.
The selected filter values determine what will be
shown on the page and gets exported.
● Country - mandatory - The aggregation happens
on a Feature Country level
● Groupon Invoice Number - optional - allows
filtering a single invoice
● Date Target - optional - Last 31 days by default
● Start Date & End Date - optional - The
maximum range is 31 days
48. www.groupon.co.uk
On the main screen at the top left you can see the Summary box, showing an overview of all transfer instructions send to NetSuite
within the last 30 days.
According to the feature country you have selected, the currency, 'EUR' or 'GBP', will
be displayed below the box and applies to the shown amounts.
● Total Invoiced - Total number of units and the total amount of all filtered
invoices
● Total Waiting For Payment - Totals of all invoices in status Waiting For Payment
● Total Paid - Total of all invoices in status Paid
● Total Deductions - Amount of all deductions applied to the invoices of the
filtered date range
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RC Summary & Sections
Below the Summary box, you are able to see a detailed account of all orders which have been aggregated to weekly invoices
(transfer orders) on a feature country basis. You will see three different Sections.
● Paid - The aggregated items that have been paid, along
with Payment Date and Payment Number for your
reference
● Waiting For Payment - The transfer orders sent to
NetSuite that are awaiting the financial approval and the
contractual payment date (Expected Payment Date)
● Deductions - Is listing all deductions that have been
applied during the given date range
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RC Section 'Waiting For Payment'
Waiting For Payment
Invoices that are currently waiting for the approval of the Account Payable team.
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RC Section 'Deductions'
Deductions
Deductions apply for the following situations:
1. Non compliance cost recovery (NCCR): Is a fine imposed for a breach of contract. Reason for NCCR fines are late uploads of
tracking codes (listed as 'Late Shipping'), out of stock and outside shipping window refunds.
2. Non payment charge: Occurs when a customer is refunded due to a reason outside of our control. The 'Buy Price' of the order
gets deducted to recover the cost of refunding the customer. This is informally known as 'clawback', or 'chargeback'.
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RC Export File
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The Export File (*.xslx) contains 4 Sheets with the data according to the given filter values
● Summary - An overview of all invoices
● Invoices - The detailed view of all invoices
● Deductions - The deduction applied during the filtered date range
● Item Details - The CI line item details for all items aggregated on the filtered invoices
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RC Export File
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Export file details
○ Summary - An overview of all invoices
○ Invoices - The detailed view of all invoices
○ Deductions - The deduction applied during the filtered date range
○ Item Details - The CI line item details for all items aggregated on the filtered invoices
● 1. Data for invoice number - If only one invoice as filtered
2. Data from YYYY-MM-DD through YYYY-MM-DD - If filtered for more than one invoice
(date range)
● Total Invoiced - Number of units aggregated to an invoice(s), total amount of all units
● Total Waiting For Payment - Number of units aggregated to an invoice(s) and in status
Waiting For Payment (sent to NS but not paid yet), total amount of units WFP
● Total Paid - Number of units paid for the given filtered invoice(s), total amount paid
● Total Deductions - Total amount deducted applied to filtered invoices
1.
2.
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RC Export File
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Export file details
○ Summary - An overview of all invoices
○ Invoices - The detailed view of all invoices
○ Deductions - The deduction applied during the filtered date range
○ Item Details - The CI line item details for all items aggregated on the filtered invoices
● Groupon Invoice Number - An IAS invoice UUID gets assigned to each group of items that have been aggregated on
feature country level and includes items achieved the ‘shipped’ status during the past week
● Invoice Date - The date when the units have been aggregated to an invoice
● Payment Terms - Defines the delay of when the payment will be made
● Expected Payment Date - The date when the payment will be made
● Units Invoiced - Number of units aggregated to this invoice
● Invoiced Amount - Total requested payment amount
● Currency - The feature country’s currency
● Paid Amount - Total amount of what was paid. It gets returned by NS after the payment has been done.
● Payment Date - Date logged in NS when the payment has been executed
● Payment Number - Payment identifier that gets returned by NS after the payment
● Status - The invoice status (waiting for payment or paid)
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RC Export File
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Export file details
○ Summary - An overview of all invoices
○ Invoices - The detailed view of all invoices
○ Deductions - The deduction applied during the filtered date range
○ Item Details - The CI line item details for all items aggregated on the filtered invoices
● Amount - The amount that has been deducted from the transaction order
● Reason - The first part of the reason code provides the type of deduction that has been applied
● Applied To - The Groupon Invoice Number to which the deduction has been applied
● Currency - The currency of the feature country
● Deduction Date - The date when the deduction has been applied
● Reference Number - Netsuite identification number
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RC Export File
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Export file details
○ Summary - An overview of all invoices
○ Invoices - The detailed view of all invoices
○ Deductions - The deduction applied during the filtered date range
○ Item Details - The CI line item details for all items aggregated on the filtered invoices pt 1
● Groupon Invoice Number - IAS invoice UUID the order has been assigned to
● Fulfillment Line Item Id - Aka as channel_lid aka LineItem
● Ship to Country - Reflects the feature country
● UPC/EAN/SKU - SF’s ‘Sell SKU/UPC/EAN Number’ aka Unique Product Code (Multi Deal Level identifier)
● Permalink - SF’s ‘Permalink’ is the link to the deal page and unique Opportunity identifier
● Date of Despatch - Date when the tracking was uploaded to CI, parcel was handed over to the carrier
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RC Export File
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● Line Item Quantity - Number of units for this order and the multiplier for all the other values in this row
● Item Sell Price - The price the customer paid to Groupon
● Cost to Groupon (fka Item Buy Price) - The ‘intrinsic’ value of the goods. Sell Price minus discount minus VAT.
● Discount - The discount that was applied for the customer to this order
● Product VAT rate - The VAT rate that has to be applied to this order
● Product VAT amount - The resulting VAT amount on this order
● Product VAT responsible party - Who is/was responsible for VAT in regards to the new EU regulation
● Commission Amount - Amount of the commission Groupon receives from the Sell Price
● Commission VAT Rate - VAT rate that has to be applied to the commission amount
● Commission VAT Amount - This amount will be deducted from the your payment
● Gross Amount - Sell Price - Discount - Commission Amount
● Net Amount - (Sell Price - Discount) - (Commission Amount + Commission VAT Amount) - if Groupon is VAT responsible (Product VAT Amount)
● Currency - Feature Country’s currency ISO code 3
Export file details
○ Summary - An overview of all invoices
○ Invoices - The detailed view of all invoices
○ Deductions - The deduction applied during the filtered date range
○ Item Details - The CI line item details for all items aggregated on the filtered invoices pt 2
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Merchant Invoices
On the Merchant Invoices tab you have access to the, on monthly basis generated, merchant invoices, credit notes and related
payment breakdown files.
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Authentication
All API calls require authentication. Authentication credentials are Supplier ID and Token.
- You can generate an access token by clicking here
- The Supplier Id can be looked up on Account Settings → Preferences
Parameters for Supplier ID and Token are supplier_id and token respectively. All API calls must send both parameters.
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API Connection
End Point
The Commerce Interface API endpoint URL is https://scm.commerceinterface.com/api/v4/. Please note that all timestamps in all data
obtained from the Commerce Interface API are in UTC.
Supplier Id
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API Connection
API calls
There are several api calls available to connect your system with the CI database.
GET
- get_orders ▷ To get the list of order in your account
- purchase_orders ▷ only available for our 3PL warehouses
POST
- mark_exported ▷ This endpoint is to acknowledge that the Line Items have been exported. Please note that you
have to execute this post to ensure the already processed orders will not appear on the next get_orders result.
- tracking_notification ▷ This is to send tracking information about a line item by using the ci_lineitem_id ('CI Line
Item #' in CI UI).
- lineitem_tracking_notification ▷ To send tracking information about a line item by using the
fulfillment_lineitem_id ('Line Item #' in CI UI).
- purchase_orders/acknowledgement ▷ only available for our 3PL warehouses
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SFTP Connection
The Commerce Interface FTP method allows you to interact with the CI platform via FTP file transfers for orders and shipping tracking.
FTP Address, Settings & Credentials
Access the FTP by using an FTP client and the SFTP domain sftp.commerceinterface.com. Your Merchant Service agent will set you up with an FTP and the
username and password will be emailed to you directly. Or you can set it up on your own in the CI UI under account settings -> Preferences -> Order Method -> FTP.
The credentials will be emailed afterwards as well.
Frequency of Drops
You can configure your order drop frequency to every 1, 2, 3, or 4 hours. Once the orders have been exported, they will be flagged as exported in CI UI and these
orders will not be included in future exports so it’s important to pick up all the available files – rather than just the most recent one.
Note that each manual export via the CI portal of not yet exported orders will flag orders as “exported” and will be excluded from the FTP export.
Frequency of Imports
CI picks up any posted shipping confirmation file or inventory file 30 minutes after every hour.
Directory Structure
Files intended to be imported into your system and to be processed such as orders will be placed in the /in/ directory on the FTP server. We recommend deleting
the order files on the FTP server once downloaded.
Files intended for CI to be imported and processed such as ship confirmations (Tracking) should be placed in the /out/shipments/ directory. Once processed, CI will
delete posted files.
CI automatically creates a copy of all the order files in the Archive directory (/in/archive/Year/Month). You can pull any old order files from this directory, but note that
you are not able to delete any files from this directory.
Order File Structure
Non-exported orders are placed into the /in/ directory in a .CSV file.
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Orders CSV
The Orders CSV is a comma-separated file containing order information for previously non-exported orders. Each line represents an order and so care should be
taken when shipping to consider the quantity as an order can contain more than one item.
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Shipping Confirmation CSV
The ship confirmations (Tracking) CSV file should be returned with the data shown in the field definition table below. Please ensure the field headings match
exactly. Please use consignment number by default for “tracking” if the items was sent untracked.
Shipping Confirmation Alerts
If CommerceInterface encounters any errors when processing your shipping confirmation data, the system will send you an email from
noreply@commerceinterfce.com letting you know what file had the errors. We will process all successful line items and notify you of any that contained errors. We
will also drop a file with the error line items into the error folder within the shipments directory (out/shipments/error).
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Auto Archiving
CommerceInterface auto archives all the order FTP order files we drop. Drop Shippers can use these archives to re-pull any file they may need. When we drop an
order file we also drop a copy of that order file into the Archive folder within the /in directory. We have an organised folder structure with Archive, where we will
separate the files by year and month. Please see the screenshot below for an example of where these files archive files can be found. Note that this Archive directory
in ONLY read access, which means we allow you to view the files and you can export the file. However, you will not be able to remove to add any files to this directory.
NOTE: If there is a carrier you use that’s not listed here, please contact your Groupon account manager and request that we get this carrier added. It’s
important that you make this request ahead of time and not the day the shipping confirmations are due. We need at least 2 weeks to properly support a
new carrier.
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For assistance please email:
English: goodspartnermgmt@groupon.com
German: pmgoods-cer@groupon.com
French: goods.pm.fr@groupon.com
Italian: ecommerce.it@groupon.com
Spanish: ecommerce.es@groupon.com
2021-05
created by Fabian Kokert
Commerce Interface & Order Analyst
THANKS A LOT FOR
YOUR ATTENTION!