Types of letters 8-11
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The document discusses different types of letters including informative, good news, persuasive, and bad news letters. Informative letters aim to clearly convey information to the reader. Good news letters grant requests or provide favorable responses. Persuasive letters attempt to convince the reader by focusing on their needs and presenting logical proposals. Bad news letters require delivering unfavorable information courteously by de-emphasizing negatives, stating reasons clearly, and including a goodwill ending. All letter types should be factually correct, well-organized, and use an appropriate tone.
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Common types of business letters include enquiry letters, quotation letters, order letters, complaint letters, and recovery letters. Each type serves a distinct purpose in business transactions and communications.
email,collection letter & letter of credit.pptx
The document discusses three topics: smart email writing, collection letters, and letters of credit.
For smart email writing, it provides guidelines on key components like the subject line, salutation, introduction, body, and closing. It also discusses do's and don'ts like being concise, using polite language, and proofreading.
For collection letters, it describes different types like reminders, inquiries, appeals, and ultimatums. It provides samples of inquiry and ultimatum collection letters.
For letters of credit, it defines the mechanism involving applicant, beneficiary, issuing bank, advising bank, and confirming bank. It also discusses revocable vs irrevocable letters of credit
Good news & neutral messages
Here is a draft letter to inform workers about extra benefits announced by the Board of Governors:
[LETTERHEAD]
[DATE]
To,
All Valued Employees
[Company Name]
Subject: Announcement of Extra Benefits
Dear Colleagues,
I am delighted to inform you that the Board of Governors in their recent meeting reviewed the annual audit report which revealed that the company has made good profits this year despite challenges. This is commendable and is a result of the hard work and dedication of each one of you.
To acknowledge your contribution and as a gesture of appreciation, the Board has decided to provide the following extra benefits:
- A 10
Written communication
The document discusses the importance of written communication and provides guidelines for effective business letter writing. It defines the different types of letters and their purposes. Key aspects of a good business letter are discussed such as essential elements, structure, tone, and layout. Effective openings, bodies, and closings are outlined. Dos and don'ts of letter writing are also provided.
Business Communication
The document provides guidelines for effective written communication. It discusses the essential elements of opening and closing paragraphs in business letters. It also covers principles of written communication such as completeness, conciseness, concreteness, consideration, clarity, courtesy, correctness. Additionally, it provides tips on dos and don'ts of correspondence and mechanics of letter writing.
Read this PPT for better understanding module 4.pptx
This document provides an overview of business correspondence and managerial writing. It discusses the purposes and principles of business letters, including maintaining a "you attitude," being clear and concise, and using a courteous and considerate tone. The document also covers different types of business letters such as inquiry letters, circular letters, and letters for inviting quotations and placing orders. Key aspects like structure, language, and tone are discussed for effective business communication.
Complaint Letters
Effective complaint letters should be concise, authoritative, and factual. They should include contact information, relevant facts and dates, what action is requested, and any supporting documents. The tone should be friendly and constructive, suggesting positive options to encourage quick resolution, rather than angry or threatening. Keeping a copy for records allows the complaint to be clearly made while stating the reason and desired resolution.
PROCESS OF LETTER WRITING.pptx
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business letters and repots module mc.pptx
The document discusses the different types and purposes of business letters. It provides details on the structure and format of business letters, including the heading, inside address, salutation, body, complimentary close, signature, and other elements. It also describes how to write different types of business letters, such as inquiry letters, quotation letters, order letters, and letters requesting cancellation of an order. Guidelines are given for writing routine claims letters and letters communicating negative responses in an indirect way. The document serves as a reference for properly constructing various kinds of business correspondence.
Chapter 7 Notes
The document provides guidance on writing persuasive messages and requests. It discusses opening a message by capturing the reader's interest, building interest in the body by explaining the purpose and proving the request's merit using facts and opinions, and motivating action in the closing. It also provides tips for writing sales letters, such as emphasizing benefits to the reader, reducing resistance with guarantees or incentives, and motivating quick action.
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[Group 2]_[CC02]_[Chap6 summary]_[Nguyen Thanh Truc].pptx
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Read this PPT for better understanding module 4.pptx
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Understanding e commerce
E-commerce refers to business conducted over the internet and is now nearly ubiquitous. As the world becomes busier, people increasingly rely on computers and online shopping for needs like groceries, gifts, and banking. Examples of companies involved in e-commerce include eBay, Tesco, iTunes, Microsoft, and McDonald's to varying degrees. E-commerce is growing rapidly due to its convenience, speed of transactions, and wide global reach. However, there are also risks like sellers not delivering goods, theft of credit card details, and fraudulent purchases.
Tisc99keynote
The document summarizes the state of eCommerce in 1999 and discusses various challenges and trends. It covers topics like choosing an eCommerce payment provider, authentication alternatives to SSL/credit cards like digital wallets, and the future of technologies like SET. Key points discussed include the lack of integration among eCommerce software suites, difficulties implementing public key infrastructure for payments, and how digital wallets and new authentication methods need widespread adoption to be truly useful.
Part i
E-commerce refers to business conducted over the Internet and World Wide Web. It involves the buying and selling of goods and services, as well as servicing customers and collaborating with business partners digitally. E-commerce lowers costs and product cycle times for businesses while allowing for faster customer response and improved service quality. It comes in various forms depending on whether transactions are business-to-business, business-to-consumer, etc. and whether aspects are purely digital or involve some physical elements.
Overview
Electronic commerce (e-commerce) involves conducting business transactions electronically over the internet. It has evolved from early electronic funds transfer and electronic data interchange between businesses in the 1970s-1980s to the widespread use of the world wide web for online shopping (B2C) and business transactions (B2B) in the 1990s. E-commerce provides advantages like increased sales, decreased costs, and access to new markets, but also challenges around technologies changing rapidly, calculating return on investment, and cultural/legal issues. Key elements of e-commerce include infrastructure, software, security, payment systems, and transaction processing.
Nordin malaysia
This document summarizes a presentation given at a WTO regional seminar on electronic commerce in Geneva, Switzerland. The presentation discusses Malaysia's vision and strategy for e-commerce, which includes creating a knowledge-based economy and society through initiatives like the Multimedia Super Corridor. Some key points are that Malaysia aims to be a developed nation by 2020, the MSC was established to drive the economy through technology and attract global companies, and significant progress has been made in attracting world-class companies and implementing flagship applications like e-government and telehealth.
Maloney slides
This document discusses security issues related to international e-commerce. It defines key security concepts like confidentiality, integrity, availability and accountability. It outlines general security threats to e-commerce like denial of service attacks, theft of customer data and intellectual property. The document also examines international security issues such as varying regulations, cultural differences, and mobile access challenges. It recommends taking a holistic approach to security that considers people, processes, and technology.
I walden
This document discusses building a legal framework for e-commerce. It covers several topics:
1) The fundamental changes from the internet regarding intangible assets, identity, location, speed and mobility and how this impacts policy and law/regulation.
2) Different forms of regulation including law, norms, markets, and technology ("code as code").
3) Regulatory precedents like non-discrimination, emerging custom/practice, non-territorial treatment, and media censorship.
4) International aspects like applicable law questions, comparative advantage vs. regulatory arbitrage, and country of origin principles.
I walden
The document discusses building a legal framework for e-commerce and outlines several key issues and approaches. It notes fundamental changes from internet technologies, questions around identity and location, and whether law acts as an enabler or constraint. It also discusses different forms of regulation like non-discrimination laws, emerging customs, censorship approaches, and precedents from international space and sea laws. International aspects around applicable laws, comparative advantage, and mutual recognition are examined.
Introduction to ecommerce
The document provides an overview of e-commerce and the evolution of new digital businesses. It defines key terms like the Internet, World Wide Web, browsers, and servers. It describes how infrastructure developments allowed new forms of businesses to emerge and how brick-and-mortar companies had to adapt to the digital economy or risk losing market share. The professor concludes that the transformation to e-commerce continues to evolve as new opportunities arise.
Hengesbaugh
This document discusses recent developments in consumer privacy law as it relates to e-commerce. It summarizes that states have passed numerous privacy laws since 9/11, with Vermont and New Mexico passing laws requiring opt-in consent for sharing financial and health information with third parties. It also discusses the FTC's guidelines for information security programs and considerations for website privacy policies, including passive and active data collection, relationships with third parties, satisfying notice requirements, and jurisdiction.
E commerce052503
This document summarizes a research project analyzing how eCommerce systems recovered after the September 11, 2001 WTC attacks. The project studied several large companies to understand their recovery processes and identify critical success factors. It found that preparedness through practices like data mirroring and redundancy, rapid decision making, and knowledgeable technical staff helped systems recover within days. The research aims to evaluate financial impacts, preparedness strategies, and survival techniques to inform corporate crisis management of extreme events.
Ecommerce2
The document traces the evolution of e-commerce from its earliest beginnings with the telegraph in the 1800s, to the development of credit cards and computers in the mid-20th century. It discusses how early online payment systems and the growth of the internet in the 1990s led to the rise of e-commerce as we know it today. The document also examines trends in online advertising models and payments. It concludes by suggesting that science fiction often predicts technological developments and that the future of e-commerce remains uncertain but full of possibilities.
E commerce
This document discusses key legal issues related to e-commerce, including contracts, business structures, domain names, and other identifiers. Some main points:
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2) Sole traders, partnerships, and companies are common business structures, each with different liability and control implications to consider.
3) Domain names provide a human-friendly web address and are administered globally and within country code top-level domains. Registration requires avoiding conflicts with trademarks and other rights.
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Ecommerce (2)
This document discusses the basics of e-commerce including definitions of key terms like electronic commerce, business-to-consumer transactions, and online storefronts. It outlines the advantages of e-commerce such as a global market, lower costs, and immediate feedback. The document also reviews trends in e-commerce spending and consumer concerns about online shopping.
E commerce (1)
An e-commerce test validates that an e-commerce portal is functioning correctly by allowing a normal browser session to navigate the site, select a product, add it to the cart, log in if needed, validate the user information, validate each step of the checkout process, enter test payment information to avoid charges, validate the successful order feedback, and end the recording.
Ecommerce (1)
Michael McDonnell has experience with several e-commerce projects ranging from $X,000 to $X,000,000. He discusses three main components of B2C e-commerce: online stores, advertising networks, and social networks. Online stores involve catalogues, shopping carts, and checkout/payment processes. Advertising networks like Google AdWords are pay-per-click systems. Social networks like YouTube and blogs derive value from customer participation through user-generated content and reviews.
Ec elim purch
eCommerce provides several benefits for businesses. It allows purchasing to become more efficient by automating transactional tasks, reducing inventory levels, and providing information to customers and suppliers quickly with no marginal costs. eCommerce also simplifies administration and creates opportunities for incremental revenues without additional costs. While it may reduce some purchasing head counts over time by automating low-value purchases, eCommerce really revolutionizes rather than eliminates the purchasing function by enabling strategic sourcing capabilities.
Conklin
The document discusses global B2B eCommerce adoption from the business perspective. It provides context on the complexity of B2B supply chains and procurement processes. Key points covered include the magnitude of the global B2B contract goods market, what factors are driving companies' adoption of B2B eCommerce solutions, and what capabilities companies seek in such solutions to help streamline procurement and achieve strategic goals.
Conklin
Global B2B eCommerce adoption is being driven by companies seeking to reduce procurement costs and improve supply chain management. B2B eCommerce solutions allow companies to automate contract negotiations, better coordinate internal groups and external partners, and gain insights into vendor performance. Early research shows B2B eCommerce can cut contract management costs from 5% of revenues to 1-2.5% and reduce total purchase costs by as much as 30% by enabling more effective negotiations and continuous improvement of procurement processes. However, issues like lack of internet infrastructure and security concerns may slow adoption in some regions initially.
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