Adjustments and claim
•Download as PPTX, PDF•
7 likes•9,857 views
This document discusses adjustment and claim letters. It defines a letter and business letter, noting that business letters have a standardized format. It lists common types of business letters including adjustment and claim letters. Adjustment letters are written in response to customer complaints, while claim letters are used to request compensation for unsatisfactory work or products. The document provides guidelines and examples of the proper format and content for adjustment and claim letters.
Report
Share
Report
Share
Recommended
Adjustment letters
The document discusses the elements of an adjustment letter, which is a response letter sent to a buyer regarding their complaint or claim. An adjustment letter typically includes a letter head, date line, inside address, attention line, salutation, subject line, body, complimentary closing, signature line, identification initials, and enclosure reference. The body of the letter should be concise, systematic, and in a clear order to address the complaint or claim.
Ppt on Business letters and its types
The document discusses different types of business letters. It provides details on the structure and format of letter of transmittal, letter of inquiry, claim/complaint letter, good news letter, bad news letter, and letter of application. For each letter type, it outlines the typical paragraphs, their purpose and content, as well as the common format used. Suggestions are also provided for writing an effective letter of application.
Business letter
This document provides guidance on writing business letters. It discusses the typical structure and components of a business letter, including the letterhead, date, inside address, salutation, body, complimentary close, signature, enclosures notation, and copy notation. It also describes different types of business letters, tips for writing good or neutral news versus bad or negative news letters, and applying the "seven C's" of communication to business letters.
Claim letters
A claim letter is used to express a complaint against a company by detailing an error or shortcoming. The letter should explain the issue tactfully without anger, provide necessary details to identify the claim such as dates and order numbers, and indicate any loss or inconvenience suffered. The letter should make a reasonable request for resolution but avoid accusatory or threatening language. There are three main types of claim letters: merchandise claims about incorrect or unsatisfactory orders; money claims regarding billing errors or payment disputes; and service claims concerning delays, discourtesy, or incomplete assistance.
The process of preparing an effective business massages
The document provides guidance on preparing an effective business message. It discusses planning the message by defining the purpose and analyzing the audience. It also covers organizing the message by choosing ideas, collecting supporting facts, and outlining. The document offers tips for beginning and ending the message effectively, including using an attention-getting opening and a clear call to action closing. Overall, the document emphasizes the importance of thorough preparation and audience awareness to create an impactful business message.
Sales letter
The document discusses sales letters, which are direct mail pieces designed to persuade readers to purchase a product or service without a salesperson present. A sales letter uses a formal letter structure and is impersonal as it is sent to multiple potential customers. Key components include a headline, body with product information, call to action, and graphic design. Different types of sales letters are used for introductions, product updates, incentives, thank yous, invitations, holidays, and lost customers.
ppt on Business letter
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
Process of preparing effective business messages
The document provides guidance on preparing effective business messages. It outlines 5 key planning steps: identifying your purpose and audience, choosing ideas, collecting supporting data, and organizing your message. It describes direct and indirect approaches and emphasizes strong beginnings and endings. It also reviews standard formats for business letters and memorandums, including appropriate structure, style, and punctuation conventions.
Recommended
Adjustment letters
The document discusses the elements of an adjustment letter, which is a response letter sent to a buyer regarding their complaint or claim. An adjustment letter typically includes a letter head, date line, inside address, attention line, salutation, subject line, body, complimentary closing, signature line, identification initials, and enclosure reference. The body of the letter should be concise, systematic, and in a clear order to address the complaint or claim.
Ppt on Business letters and its types
The document discusses different types of business letters. It provides details on the structure and format of letter of transmittal, letter of inquiry, claim/complaint letter, good news letter, bad news letter, and letter of application. For each letter type, it outlines the typical paragraphs, their purpose and content, as well as the common format used. Suggestions are also provided for writing an effective letter of application.
Business letter
This document provides guidance on writing business letters. It discusses the typical structure and components of a business letter, including the letterhead, date, inside address, salutation, body, complimentary close, signature, enclosures notation, and copy notation. It also describes different types of business letters, tips for writing good or neutral news versus bad or negative news letters, and applying the "seven C's" of communication to business letters.
Claim letters
A claim letter is used to express a complaint against a company by detailing an error or shortcoming. The letter should explain the issue tactfully without anger, provide necessary details to identify the claim such as dates and order numbers, and indicate any loss or inconvenience suffered. The letter should make a reasonable request for resolution but avoid accusatory or threatening language. There are three main types of claim letters: merchandise claims about incorrect or unsatisfactory orders; money claims regarding billing errors or payment disputes; and service claims concerning delays, discourtesy, or incomplete assistance.
The process of preparing an effective business massages
The document provides guidance on preparing an effective business message. It discusses planning the message by defining the purpose and analyzing the audience. It also covers organizing the message by choosing ideas, collecting supporting facts, and outlining. The document offers tips for beginning and ending the message effectively, including using an attention-getting opening and a clear call to action closing. Overall, the document emphasizes the importance of thorough preparation and audience awareness to create an impactful business message.
Sales letter
The document discusses sales letters, which are direct mail pieces designed to persuade readers to purchase a product or service without a salesperson present. A sales letter uses a formal letter structure and is impersonal as it is sent to multiple potential customers. Key components include a headline, body with product information, call to action, and graphic design. Different types of sales letters are used for introductions, product updates, incentives, thank yous, invitations, holidays, and lost customers.
ppt on Business letter
The document discusses the key elements and guidelines for writing effective business letters. It notes that business letters should be planned, anticipate the reader's questions, and maintain clear communication. The purposes of business letters are listed as informing, congratulating, enquiring, ordering, requesting, collecting dues, complaining, and making adjustments. Additional guidelines include using a clear "you" attitude focused on the reader, brevity, clarity, accuracy, politeness, consideration of the recipient, and positive language. Finally, the document outlines common business letter formats including block, simplified, modified block, and semi-block styles.
Process of preparing effective business messages
The document provides guidance on preparing effective business messages. It outlines 5 key planning steps: identifying your purpose and audience, choosing ideas, collecting supporting data, and organizing your message. It describes direct and indirect approaches and emphasizes strong beginnings and endings. It also reviews standard formats for business letters and memorandums, including appropriate structure, style, and punctuation conventions.
BUSINESS LETTER AND DIFFERENT STYLES
This document discusses different styles of writing business letters. It identifies five common styles: full block style, semi block style, indented style, hanging style, and simplified style. Full block style aligns all letter elements flush left. Semi block style indents some elements like the return address and signature slightly right of center. Indented style justifies the left margin except for indented elements like return address. Hanging indented style indents all lines after the first in a paragraph. Simplified style omits salutation and closing when the recipient's name is unknown.
Business letter
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
B U S I N E S S L E T T E R
The document provides guidance on writing effective business correspondence and letters. It discusses topics like the purpose of letter writing, components of a business letter, styles of address, types of letters including letters of enquiry and quotation letters, and tips for responding to enquiries and tenders. Key points covered include introducing the letter, addressing the recipient appropriately, maintaining a polite and professional tone, and including all relevant details in the response.
Writing business letters
The document provides guidance on writing effective business letters. It discusses that business letters are important for record keeping, clarity of responsibilities, and allowing time for consideration. The three sections of a business letter are then outlined as the heading, body, and conclusion. Tips are provided for both writing style dos and don'ts. Finally, a template is given for how to structure each section of a business letter, including the heading, inside address, salutation, body paragraphs, and closing.
Complaints, claims and adjustments
The document discusses how to handle customer complaints, claims, and adjustments. It provides guidance on:
1. Writing complaint letters to express dissatisfaction and response letters that apologize and offer explanations without being defensive.
2. Writing claim letters to inform companies of problems and request compensation, while avoiding an angry or demanding tone and including necessary details.
3. Writing adjustment letters for claims that grant, compromise on, or deny requests, with the goal of restoring customer goodwill and confidence in the company.
Writing correspondence
The document discusses four major types of workplace correspondence: letters, memos, emails, and microblogs. It provides guidelines for writing each type effectively, including choosing the appropriate level of formality, avoiding cliches, communicating honestly, and adhering to etiquette standards. The key steps for writing any correspondence are to analyze the audience and purpose, gather relevant information, choose the correspondence type, draft, format, revise, and send the message.
6. business letters
This document provides information about business letters, including their reasons, format, structure, appearance, styles, features, legal aspects, and types. It discusses the main components of a business letter such as the letterhead, date, inside address, salutation, body, complimentary close, and signature. It also describes the indented, semi-block, modified block, and full block styles of arranging text in a business letter and highlights the importance of clarity, simplicity, and formality.
Business correspondence
Here are the key parts of an application letter:
- Heading (return address) or letterhead
- Date
- Inside address (name and title of contact person)
- Salutation (Dear [Contact Name])
- Paragraph 1: State the purpose and how you learned of the position
- Paragraph 2: Highlight relevant qualifications and experience
- Paragraph 3: Emphasize what value you can provide the company
- Paragraph 4: Request an interview and provide contact information
- Complimentary close (Sincerely, etc.)
- Signature
- Typed name
The letter should be 3-4 paragraphs highlighting your interest in the role, relevant qualifications, and requesting next steps like an interview
Claims and adjustments
Claims and adjustmentsWe Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program.
While drafting a claims letter be factual, concise and exact in describing the problem. Choice of words need to be tactful in claim letters.
Similarly, in a letter of complaint the letter should include clear description of mistake or inconvenience caused, the action to be taken by the supplier to lessen the inconvenience and request for adjustment or investigation.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAcGood news and neutral messages
This document provides guidance on writing good news and neutral messages for organizational communications. It discusses writing favorable replies such as answering inquiries, granting requests, and approving credits using a positive tone and providing useful information. Neutral messages like announcements and transmittals should objectively relay information. The document outlines an organizational plan for composing messages, including stating the main idea first, providing explanations and details, and ending on a positive note.
communication and technology
This document discusses various technologies used for business communication, including email, voicemail, groupware, CD-ROM databases, teleconferences, and faxes. It provides details on how email works, how to obtain an email account, email privacy and terms of use, the different email folders, email address formats, and additional email capabilities like address books and distribution lists. It also gives brief descriptions of voicemail, groupware, CD-ROM databases, teleconferences, and faxes.
How To Write a Business/Formal Letter
I hope you'll like it :)
Cuz for me, I just love my work :)
Credits to all the valid sources as well!!! :*
The Memorandum
an introduction to the format and what's to include in a simple memo with a scenario question to create a memo
Optional parts of business letter
This document discusses optional parts that can be included in a business letter such as:
1. Reference line - describes the focus of the letter or references previous correspondence
2. Attention line - directs the letter to a specific person at the company
3. Subject line - alerts the recipient to the purpose of the letter
4. Identification line - includes initials to indicate who dictated and typed the letter
5. Enclosures - lists any documents included with the letter
6. Carbon copies - lists anyone receiving a copy of the letter in addition to the main recipient
7. sales letters
Sales letters are longer than other letters as they must educate, persuade, and convince customers. They have advantages like getting straight to the reader's attention and being cheaper than other forms of advertising. However, sales letters must accomplish multiple goals within a limited space and may be unwelcome as they are uninvited. An effective structure is AIDA - attract Attention, maintain Interest, induce Desire, and inspire Action. Sales letters should arouse curiosity, vividly describe products/services, convince readers, and induce immediate action through attractive offers.
Writing a memo, letter, and e mail
Thank you for bringing this issue to our attention. We aim to fully satisfy all our customers.
Body
Specify what action you are taking to resolve the complaint.
Example: We have reviewed your complaint regarding the television purchased on August 13. As the television is still under warranty, we will send a technician to your home on Thursday between 1:00 and 3:00 pm to repair the problems you described at no charge.
Conclusion
End upbeat and thank the customer.
Example: Thank you for your patience and for being a loyal RaDX customer. Please let me know if you need anything else.
Business letter
The document provides information about writing business letters, including their definition, types, parts, format, and styles. Business letters are formal letters used for communication between businesses or organizations. There are various types of business letters, such as letters of complaint, resume cover letters, letters of recommendation, and letters of resignation. Business letters follow specific formats and include elements like the letterhead, date, inside address, greeting/salutation, body, complimentary close, signature, and enclosures. Common business letter styles are block, semi-block, and modified block.
Business letter (parts of business later)
when you write any business later than what should be included in letter, this is the highlight of that things.
Business Letters Power Point Presentation
The document provides guidance on writing effective business letters, including the purpose, audience, form, and typical parts of a business letter. It discusses the key components of a business letter such as the heading, inside address, salutation, body, complimentary close, signature, and enclosures. Specific tips are provided, such as using an easy to read font, one to one and a half inch margins, avoiding abbreviations, and keeping the letter to one page or less. Common business letter styles like block and modified block format are also outlined.
Letter format
This document discusses the parts and formats of business letters. It identifies the three main components as the blocked, semi-blocked, and unblocked/indented formats. The blocked format lines up all text along the left margin. The semi-blocked centers some text in the middle of the page. And the unblocked/indented format indents the first line of paragraphs and centers the subject line. The document also lists the typical parts of a business letter as the sender's address, date, recipient's information, subject, salutation, message body, closing, signature, and designation.
Claim and adjustment letter
San Miguel Corporation complained to Stereophonic Advertising Company about black and white photos being used in publicity leaflets instead of the full color images and text that were agreed upon. Stereophonic Advertising apologized and said their top photographer would retake the photos in color at San Miguel's convenience. They also offered a 15% deduction on the bill to make up for the error.
Adjustment letter
The manager of C&E Bookshop apologizes to the Resource Center Staff of Lamberto Uy University for damaged books that were delivered. He acknowledges fault lies with his company. He agrees to replace all damaged books after an inspection within one week. The staff is asked to keep the damaged books until then. The manager hopes this incident will not negatively impact future business between the organizations.
More Related Content
What's hot
BUSINESS LETTER AND DIFFERENT STYLES
This document discusses different styles of writing business letters. It identifies five common styles: full block style, semi block style, indented style, hanging style, and simplified style. Full block style aligns all letter elements flush left. Semi block style indents some elements like the return address and signature slightly right of center. Indented style justifies the left margin except for indented elements like return address. Hanging indented style indents all lines after the first in a paragraph. Simplified style omits salutation and closing when the recipient's name is unknown.
Business letter
Hi friends, I have uploaded a PPT on Different types of business letters & guidelines to write it. Please have a look and give your valuable comments and suggestions.
B U S I N E S S L E T T E R
The document provides guidance on writing effective business correspondence and letters. It discusses topics like the purpose of letter writing, components of a business letter, styles of address, types of letters including letters of enquiry and quotation letters, and tips for responding to enquiries and tenders. Key points covered include introducing the letter, addressing the recipient appropriately, maintaining a polite and professional tone, and including all relevant details in the response.
Writing business letters
The document provides guidance on writing effective business letters. It discusses that business letters are important for record keeping, clarity of responsibilities, and allowing time for consideration. The three sections of a business letter are then outlined as the heading, body, and conclusion. Tips are provided for both writing style dos and don'ts. Finally, a template is given for how to structure each section of a business letter, including the heading, inside address, salutation, body paragraphs, and closing.
Complaints, claims and adjustments
The document discusses how to handle customer complaints, claims, and adjustments. It provides guidance on:
1. Writing complaint letters to express dissatisfaction and response letters that apologize and offer explanations without being defensive.
2. Writing claim letters to inform companies of problems and request compensation, while avoiding an angry or demanding tone and including necessary details.
3. Writing adjustment letters for claims that grant, compromise on, or deny requests, with the goal of restoring customer goodwill and confidence in the company.
Writing correspondence
The document discusses four major types of workplace correspondence: letters, memos, emails, and microblogs. It provides guidelines for writing each type effectively, including choosing the appropriate level of formality, avoiding cliches, communicating honestly, and adhering to etiquette standards. The key steps for writing any correspondence are to analyze the audience and purpose, gather relevant information, choose the correspondence type, draft, format, revise, and send the message.
6. business letters
This document provides information about business letters, including their reasons, format, structure, appearance, styles, features, legal aspects, and types. It discusses the main components of a business letter such as the letterhead, date, inside address, salutation, body, complimentary close, and signature. It also describes the indented, semi-block, modified block, and full block styles of arranging text in a business letter and highlights the importance of clarity, simplicity, and formality.
Business correspondence
Here are the key parts of an application letter:
- Heading (return address) or letterhead
- Date
- Inside address (name and title of contact person)
- Salutation (Dear [Contact Name])
- Paragraph 1: State the purpose and how you learned of the position
- Paragraph 2: Highlight relevant qualifications and experience
- Paragraph 3: Emphasize what value you can provide the company
- Paragraph 4: Request an interview and provide contact information
- Complimentary close (Sincerely, etc.)
- Signature
- Typed name
The letter should be 3-4 paragraphs highlighting your interest in the role, relevant qualifications, and requesting next steps like an interview
Claims and adjustments
Claims and adjustmentsWe Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program.
While drafting a claims letter be factual, concise and exact in describing the problem. Choice of words need to be tactful in claim letters.
Similarly, in a letter of complaint the letter should include clear description of mistake or inconvenience caused, the action to be taken by the supplier to lessen the inconvenience and request for adjustment or investigation.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAcGood news and neutral messages
This document provides guidance on writing good news and neutral messages for organizational communications. It discusses writing favorable replies such as answering inquiries, granting requests, and approving credits using a positive tone and providing useful information. Neutral messages like announcements and transmittals should objectively relay information. The document outlines an organizational plan for composing messages, including stating the main idea first, providing explanations and details, and ending on a positive note.
communication and technology
This document discusses various technologies used for business communication, including email, voicemail, groupware, CD-ROM databases, teleconferences, and faxes. It provides details on how email works, how to obtain an email account, email privacy and terms of use, the different email folders, email address formats, and additional email capabilities like address books and distribution lists. It also gives brief descriptions of voicemail, groupware, CD-ROM databases, teleconferences, and faxes.
How To Write a Business/Formal Letter
I hope you'll like it :)
Cuz for me, I just love my work :)
Credits to all the valid sources as well!!! :*
The Memorandum
an introduction to the format and what's to include in a simple memo with a scenario question to create a memo
Optional parts of business letter
This document discusses optional parts that can be included in a business letter such as:
1. Reference line - describes the focus of the letter or references previous correspondence
2. Attention line - directs the letter to a specific person at the company
3. Subject line - alerts the recipient to the purpose of the letter
4. Identification line - includes initials to indicate who dictated and typed the letter
5. Enclosures - lists any documents included with the letter
6. Carbon copies - lists anyone receiving a copy of the letter in addition to the main recipient
7. sales letters
Sales letters are longer than other letters as they must educate, persuade, and convince customers. They have advantages like getting straight to the reader's attention and being cheaper than other forms of advertising. However, sales letters must accomplish multiple goals within a limited space and may be unwelcome as they are uninvited. An effective structure is AIDA - attract Attention, maintain Interest, induce Desire, and inspire Action. Sales letters should arouse curiosity, vividly describe products/services, convince readers, and induce immediate action through attractive offers.
Writing a memo, letter, and e mail
Thank you for bringing this issue to our attention. We aim to fully satisfy all our customers.
Body
Specify what action you are taking to resolve the complaint.
Example: We have reviewed your complaint regarding the television purchased on August 13. As the television is still under warranty, we will send a technician to your home on Thursday between 1:00 and 3:00 pm to repair the problems you described at no charge.
Conclusion
End upbeat and thank the customer.
Example: Thank you for your patience and for being a loyal RaDX customer. Please let me know if you need anything else.
Business letter
The document provides information about writing business letters, including their definition, types, parts, format, and styles. Business letters are formal letters used for communication between businesses or organizations. There are various types of business letters, such as letters of complaint, resume cover letters, letters of recommendation, and letters of resignation. Business letters follow specific formats and include elements like the letterhead, date, inside address, greeting/salutation, body, complimentary close, signature, and enclosures. Common business letter styles are block, semi-block, and modified block.
Business letter (parts of business later)
when you write any business later than what should be included in letter, this is the highlight of that things.
Business Letters Power Point Presentation
The document provides guidance on writing effective business letters, including the purpose, audience, form, and typical parts of a business letter. It discusses the key components of a business letter such as the heading, inside address, salutation, body, complimentary close, signature, and enclosures. Specific tips are provided, such as using an easy to read font, one to one and a half inch margins, avoiding abbreviations, and keeping the letter to one page or less. Common business letter styles like block and modified block format are also outlined.
Letter format
This document discusses the parts and formats of business letters. It identifies the three main components as the blocked, semi-blocked, and unblocked/indented formats. The blocked format lines up all text along the left margin. The semi-blocked centers some text in the middle of the page. And the unblocked/indented format indents the first line of paragraphs and centers the subject line. The document also lists the typical parts of a business letter as the sender's address, date, recipient's information, subject, salutation, message body, closing, signature, and designation.
What's hot (20)
Viewers also liked
Claim and adjustment letter
San Miguel Corporation complained to Stereophonic Advertising Company about black and white photos being used in publicity leaflets instead of the full color images and text that were agreed upon. Stereophonic Advertising apologized and said their top photographer would retake the photos in color at San Miguel's convenience. They also offered a 15% deduction on the bill to make up for the error.
Adjustment letter
The manager of C&E Bookshop apologizes to the Resource Center Staff of Lamberto Uy University for damaged books that were delivered. He acknowledges fault lies with his company. He agrees to replace all damaged books after an inspection within one week. The staff is asked to keep the damaged books until then. The manager hopes this incident will not negatively impact future business between the organizations.
Letter of Complaint and Adjustment
The customer, Rosalina Rombe, writes a letter of complaint to her supplier regarding an order of sweaters that was placed on March 18th, 2006 to be delivered by April 10th, 2006 for an upcoming sales event. However, as of the date of the letter, April 17th, the sweaters had not been delivered nor had any communication been received acknowledging the order. This is causing serious inconvenience to the customer's business. The customer requests the matter be looked into urgently.
Business Letters
The document defines and discusses the purpose and parts of business letters. It explains that business letters are formal written messages used to conduct business that cannot be done orally. The key parts of a business letter are identified as the heading, date line, inside address, attention line, salutation, subject line, body, complimentary closing, signature, and enclosures. The document provides examples and guidelines for writing each of these parts appropriately based on the level of formality required.
Routine claim letter
Roshan P George wrote to DC Books requesting a replacement copy of the book "How to Communicate Under Pressure" as his copy had pages 60-64 out of order, making it confusing to read. DC Books responded that a replacement copy was being sent at no additional cost and should arrive within a few weeks, and they also included their latest catalogue of communication strategy books.
14532813 example-letter-of-inquiry
A student wrote a letter to a powder coating company requesting brochures and illustrations about fluorocarbon coating of structural aluminum materials to help with a research paper that is due on February 16th. The company responded by sending two brochures about fluorocarbon coating as requested. They explained that fluorocarbon coatings are made through a process called fluorination that makes the carbon-fluorine bonds very strong, stable, and resistant to high temperatures. The coatings can be used on pans and cooking utensils to make them non-stick.
Claims letter
This document discusses different types of claims made in business communications. It outlines that there are routine claims, which assume quick granting due to guarantees or contracts, and persuasive claims, which require explanations and arguments to obtain approval. Persuasive claims are used when the remedy is uncertain. The document advises businesses to welcome claims as most complainers will continue being customers if issues are resolved satisfactorily, and resolving claims effectively can retain up to 95% of complaining customers.
Writing Complaint Letter
The document contains a complaint letter from a customer staying at the Parangtritis Beach Hotel. In the letter, the customer explains that upon checking into their room, they discovered it did not have the ocean view advertised and instead overlooked the hotel dumping area, which smelled bad. They express disappointment with this condition and state they will seek accommodation elsewhere if the issue is not addressed. The hotel's response apologizes for the inconvenience and promises to fix the room situation by moving the customer to a new room. It thanks the customer for bringing the complaint to their attention and assures it will not happen again.
5. letter of adjustments of complaint
The document discusses letters written in response to customer complaints. It provides guidelines for writing adjustment letters, including acknowledging the complaint, apologizing for any mistakes, explaining the reason for the issue, and either granting or politely refusing the adjustment. It also provides examples of opening and closing statements for adjustment letters. The document concludes by providing two sample adjustment letters responding to specific customer complaints about defective products received.
Authority letter for degrees
This authority letter authorizes Mr. Safdar Hussain to collect original degree certificates on behalf of Nida Rafique Khan. The letter provides the certificate numbers and years for Nida's SSC certificate from 1993 and HSSC Pre-Medical certificate from 1995. The institution is requested to hand over the original degrees to Mr. Hussain.
Business letters
The document contains an appointment letter offering a candidate the position of steno typist. The letter informs the candidate that they have been selected for the role paying Rs. 4000-9000 plus allowances. They will be on probation for one year and confirmed upon successful completion. Either party can terminate during probation with one month notice. The candidate must accept within 15 days and join before March 21st, 2011.
Important business letters
This document discusses different types of important business letters, including letters of inquiry and order, collection letters, and letters of complaint. It provides guidance on writing each type of letter for both customers and sellers. For inquiries, it notes the information a customer should include and how a seller should promptly acknowledge. For orders, it outlines what a customer's letter should contain and how a seller should quickly respond or explain any issues. It also discusses different types of orders. For complaints, it provides tips on what details a letter should include and how suppliers should deal with complaints politely. Finally, it discusses collection letters and the different stages in a series of collection letters to tactfully request past due payments.
Complaint letter
This document provides guidance on writing effective complaint letters. It discusses common reasons for complaints in business including poor quality goods, late or damaged deliveries, incorrect orders, and poor service. When writing a complaint letter, it is important to remain courteous and factual while clearly explaining the problem and your requested resolution. The letter should include relevant details like order dates, quantities, and specifics of the issue. It should make a polite but firm request for prompt correction while avoiding accusations or rude language. An appropriately written complaint letter can help get the problem resolved to the satisfaction of both parties.
Letter of complaint
This document provides guidance on writing an effective letter of complaint. It explains that a letter of complaint should state the reason for writing to complain, provide reasons for complaining supported by evidence, and request what should be done to resolve the issue. Persuasive language techniques are also recommended to use such as describing strong negative feelings, asking questions, using flattery, warnings, or promises of future business. The letter should follow an appropriate format with introduction, body, and conclusion to summarize the feelings and request a resolution.
Authorization letter
This letter authorizes Mr. John Anthony S. Zayat to access the Pioneer Highlands premises and temporarily stay in unit 1103 until the end of 2013. The letter signatories take full responsibility for any of Mr. Zayat's actions and confirm that he understands and will follow the rules and regulations. This authorization is valid until revoked by Reuel Vistal.
4. letter of complaint
This letter is a complaint about damaged goods received from a supplier. Specifically, eight ceiling fan blades and the paint on three pedestal fans were damaged upon opening the consignment. The letter requests that the supplier replace the damaged items as soon as possible and make up for losses suffered. A second example letter complains that two reams of paper were received in a damaged condition, likely damaged at the supplier's place rather than in transit. It requests confirmation of replacement of the damaged paper before a certain date to avoid suspending a printing job for a client.
Chapter 9 app pwrpt
The document discusses an app called the Chapter 9 App that was designed to enhance knowledge of writing business letters. The app includes information on the characteristics, types, and significance of business letters, as well as quizzes. It then provides details on the structure and key elements of various types of business letters, including request, order, claim, reply, adjustment, and goodwill letters. Resources like academic books, websites, articles, and videos are referenced for additional information.
Laporan Kunjungan Rumah Potong Hewan
Berdasarkan dokumen tersebut, laporan kunjungan ke dua rumah potong hewan (RPH Bubulak dan RPH Elders) menunjukkan bahwa kedua RPH tersebut telah memenuhi sebagian besar persyaratan yang diatur dalam SNI dan peraturan terkait. Akan tetapi, terdapat beberapa perbedaan antara kedua RPH terutama dalam hal fasilitas pendukung seperti ruang laboratorium dan kendaraan pengangkutan."
VerilogHDL_Utkarsh_kulshrestha
This document provides an overview of VLSI technology and Verilog coding through a presentation on VLSI technology. It begins with an introduction to VLSI and describes the different components involved in chip design. It then discusses hardware description languages and focuses on Verilog, explaining features like modules, data types, operators, and different coding styles like gate-level, dataflow, behavioral, and structural modeling. Finally, it provides an example of modeling a vending machine in Verilog as a finite state machine and shows how it would be simulated.
WRB_Letter of Adjustment_ 30Oct12
The document provides guidance on writing letters of adjustment in response to customer complaints. It discusses the key components of such letters and offers examples for:
1. Accepting the claim fully by acknowledging the complaint, apologizing, explaining any errors, reassuring the customer, and concluding politely.
2. Accepting the claim partially by investigating the facts, concluding shared responsibility, offering an alternative solution, seeking the customer's agreement, and expressing regret.
3. Refusing the claim by verifying the facts, disclaiming responsibility, and explaining the reasons for refusal before concluding appropriately.
Viewers also liked (20)
Similar to Adjustments and claim
Business Letter
This document provides guidance on various types of business letters. It discusses the purpose and key components of sales letters, claim letters, adjustment letters, collection letters, enquiry letters, quotation letters, and job application letters. For each letter type, the document outlines the main purpose and recommends elements to include, such as getting the reader's attention in a sales letter or clearly explaining the issue in a claim letter. The document also reviews the typical sections of a business letter, such as the heading, date line, salutation, body, complimentary closing, and signature.
business letter
This document discusses different types of business letters. It describes business letters as letters between companies or organizations and their customers or clients. There are various types of business letters, including order letters, adjustment letters, complaint letters, letters of recommendation, and letters of resignation. The document also outlines the typical components of a business letter, including the letterhead, return address, dateline, letter address, salutation, body, complimentary close, signature, keyed name, and typist initials. Finally, it provides an example of a block format business letter.
Formal letters
Formal Letters presented by SMRITI SINGH,Teacher of English,SR DAV Public School Pundag,Ranchi.
Formal letters CBSE 10,11,12
1
A business letter is usually used for correspondence between companies or organizations and their customers or clients. There are many reasons to write a business letter, such as to request information, place an order, identify a mistake, or apologize. Business letters are still useful today as they create a record and allow for formal, well-considered messages. There are two main styles of business letters: full block style which aligns all elements on the left margin, and modified block style which aligns some elements on the left margin. Business letters follow standard formatting guidelines for margins, fonts, and punctuation.
1
A business letter is usually used for correspondence between companies or organizations and their customers or clients. There are many reasons to write a business letter, such as to request information, place an order, identify a mistake, or apologize. Business letters are still useful today as they create a record and allow for formal, well-considered messages. There are two main styles of business letters: full block style which aligns all elements on the left margin, and modified block style which aligns some elements on the left margin. Business letters follow standard formatting guidelines for margins, fonts, and punctuation.
Types of Business Letters (midterm)
Letters have always been a way of communication. They have been used in many ways that are beneficial to us. When we were younger, we were taught to write letters such as friendly letters, birthday invitation letters and of course love letters. Such letters are used primarily to express feelings, emotions and thoughts. These kinds of letters are usually addressed to our families, relatives, friends and special someone. We call these letters as informal letters.
Prepare a note on business correspondence and strategies required for writing...
Prepare a note on business correspondence and strategies required for writing business letters. Collect & present different kinds of business letters
business letters and repots module mc.pptx
The document discusses the different types and purposes of business letters. It provides details on the structure and format of business letters, including the heading, inside address, salutation, body, complimentary close, signature, and other elements. It also describes how to write different types of business letters, such as inquiry letters, quotation letters, order letters, and letters requesting cancellation of an order. Guidelines are given for writing routine claims letters and letters communicating negative responses in an indirect way. The document serves as a reference for properly constructing various kinds of business correspondence.
Types of letters
The document describes different types of business letters:
- Order letters place merchandise orders and usually consist of paragraphs addressing the recipient, terms, and order details.
- Complaint letters express dissatisfaction with a product or service and provide specific details about the issue and desired resolution.
- Quotation letters reference product or service pricing and should be clear and specific to avoid confusion.
- Refusal letters decline orders but do so courteously by explaining the reason and offering alternatives.
- Acknowledgement letters thank customers for orders and payments while providing shipping or delivery details.
- Adjustment letters respond to complaints by offering refunds, replacements, or other resolutions.
Business Correspondence Types of Business Correspondence Letter - Business Le...
This document discusses various types of business correspondence. It defines business correspondence as the exchange of information in writing between organizations or individuals for business purposes. The major types discussed are business letters, memos, faxes, and emails. Business letters are the most formal and are addressed to specific recipients. Memos are for internal communication. The document also outlines 10 common types of business letters, including sales, orders, complaints, adjustments, inquiries, and resignation letters.
BC Unit - 1
This document provides an overview of business communication. It defines business communication and discusses its importance. It outlines various methods of business communication including in-person, email, web conferencing, and written communication. It also describes the different types of business communication such as internal, external, upward, downward and horizontal communication. Finally, it discusses key aspects of business letters such as layout, kinds of business letters including sales, order, complaint letters, and how to deal with non-payment problems through collection letters.
parts of formal and informal letters
1. The document defines business letters and personal letters, noting that business letters use formal language between organizations while personal letters concern personal matters.
2. It lists the seven principal parts of a business letter as the letterhead, date, inside address, salutation, message or body, complimentary closure, and signature with designation.
3. Guidelines are provided for writing effective business letters, including using the correct format, being short and to the point, avoiding errors, and considering the 7Cs of communication.
Principles of written communication
The document provides guidance on writing effective business correspondence, including:
- Keep correspondence short and focused on the recipient
- Avoid negative writing and speak to individuals directly about any criticisms
- Re-read correspondence before sending to catch any errors or issues
- Common types of business letters include enquiry letters, quotation letters, order letters, and complaint letters
- Enquiry letters request information, quotation letters provide requested information, order letters place orders, and complaint letters address issues with products or services
The document outlines best practices for different types of business correspondence.
Enquiries Business Communication
This document discusses the terms "inquire" and "enquire" and their different usages in British and American English. It also discusses letters of enquiry, which are business letters sent to request information about prices, quality, quantity, terms, etc. of goods or services from suppliers. There are two main types of enquiry letters - solicited enquiries in response to advertisements, and unsolicited enquiries without prompting. Enquiry letters should directly state the purpose, requirements, and urgency of the request for information. Various formats and contents of effective enquiry letters are also outlined.
Writing skills-Dr.Chithra G.K (Associate Professor ) VIT
Here is a draft complaint letter regarding the delay in delivery of a product ordered online:
John Doe
123 Main Street
New York, NY 10001
September 15, 2022
Customer Care
ABC Company
456 Business Way
New York, NY 10002
Dear Sir/Madam,
Subject: Delay in delivery of laptop ordered on August 15, 2022
I am writing to register a complaint regarding the significant delay in delivery of the laptop I ordered from your website on August 15, 2022. As per the order details, the expected delivery date was August 25, 2022.
However, I have not received the laptop till date. When I checked the order status on
Letter and its types(Format of letters)
Format of Letter and its types(purpose of Letter and its elements)
Types of letters and its Applications
Medium of communications
Types of letters
The document outlines different types of business letters, including job application letters, complaint letters, adjustment letters, information letters, recommendation letters, letters of request, marketing and sales letters, and circular letters. It provides details on the purpose and audience for each letter type. Job application letters are used to apply for jobs and highlight a person's suitability. Complaint letters identify issues, their effects, and the sender's wishes. Adjustment letters respond to complaints by addressing the issues. Covering letters introduce enclosed items. Information letters convey various types of information. Recommendation letters provide opinions on why someone deserves a position or benefit. Letters of request ask for information. Marketing letters aim to create interest in products without direct sales. Circular letters
Reportwriting And Business letter Writing Presentation
The document provides information on writing reports and business letters. It defines a report as a study of facts and information based on observation and analysis that helps management make plans and solve organizational issues. Key steps in writing an effective report are determining the objective, collecting required facts, examining the facts, planning an outline, and distributing drafts for feedback. Effective reports are clear, comprehensive, accurate, properly formatted, factual, and impartial. Business letters are formal correspondence between businesses used for various purposes and their style depends on the relationship between parties. Elements of a business letter include the letterhead, date, inside address, subject, salutation, body, complimentary close, signature, and enclosures.
Business letter
This document provides information about business letters, including their definition, uses, importance, parts, elements, and types. It defines a business letter as a formal communication between two organizations or companies. Business letters can be used for various purposes such as requesting information, placing orders, making claims, and more. The document outlines the key elements of an effective business letter such as identifying the audience, clearly stating the objective, and maintaining a professional tone. It also describes the typical parts of a letter like the address, date, salutation, body, complimentary close, and signature. Finally, the document provides examples of different types of common business letters such as inquiry letters, sales letters, order letters, and more.
Formal letter
This document provides guidelines for writing formal letters, including structure and content. It discusses including your address, the recipient's address, a salutation, the body, and a closing. For a job application letter, it should include your resume and qualifications. A complaint letter should detail any issues and the desired resolution. An inquiry letter should be short and request information. A request letter asks the recipient to take an action and needs to keep them engaged.
Similar to Adjustments and claim (20)
Prepare a note on business correspondence and strategies required for writing...
Prepare a note on business correspondence and strategies required for writing...
Business Correspondence Types of Business Correspondence Letter - Business Le...
Business Correspondence Types of Business Correspondence Letter - Business Le...
Writing skills-Dr.Chithra G.K (Associate Professor ) VIT
Writing skills-Dr.Chithra G.K (Associate Professor ) VIT
Reportwriting And Business letter Writing Presentation
Reportwriting And Business letter Writing Presentation
Recently uploaded
How to Build a Module in Odoo 17 Using the Scaffold Method
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
PCOS corelations and management through Ayurveda.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience Wahiba Chair Training & Consulting
Wahiba Chair's Talk at the 2024 Learning Ideas Conference. Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxMohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
Main Java[All of the Base Concepts}.docx
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar KanvariaHow to Add Chatter in the odoo 17 ERP Module
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
How to Setup Warehouse & Location in Odoo 17 Inventory
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Leveraging Generative AI to Drive Nonprofit Innovation
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
-------------------------------------------------------------------------------
Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
-------------------------------------------------------------------------------
For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
Recently uploaded (20)
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Create a More Engaging and Human Online Learning Experience
How to Create a More Engaging and Human Online Learning Experience
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
বাংলাদেশ অর্থনৈতিক সমীক্ষা (Economic Review) ২০২৪ UJS App.pdf
Film vocab for eal 3 students: Australia the movie
Film vocab for eal 3 students: Australia the movie
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Adjustments and claim
- 1. Presented By: V.Mathan kumar, MBA Ist year, SKCT. Adjustment & Claim Letters
- 2. One CONTENTS • Letter • Business Letter Two • Types Of Business Letter Thre e • Adjustment Letter • Guidelines Four • Claim Letter • Guidelines
- 3. Letter Definition “A written or printed communication directed to a person or organization.” Letters may be created and sent as: E-mail or electronic transmissions Hand-delivered transmissions Regular mail transmissions
- 4. Business Letter Business letter is a form of written communication within an organization or between two organizations. It is differentiated from a general letter by its layout and form which is well established by convention and practice.
- 5. Types Of Business Letters BUSINESS LETTER CLAIM LETTER SALES LETTER QUOTATION LETTER COLLECTION LETTER ENQUIRY LETTER JOB APPLICATION ADJUSTMENT LETTER
- 6. Adjustment Letter A type of letter addressed in response to a customer's claim or complaint letter, written by a representative of an organization or a group Adjustment letter is a reply to a claim letter. It should not be sent in a moment of excitement or anger. Take sometime to restore to one’s usual self before writing such letter. A letter of adjustment doesn’t mean that your complaint or claim will be accepted
- 7. Guidelines • Convey good news first and also Explain why things went wrong. 1 • Give additional information for the same product. 2 • Close the letter, emphasizing the action to be taken by customer 3 • Address the letter to the claimant by name. 4
- 8. Format Of Adjustment Letter Your Name Your Address (can be positioned left, right or centre) Date (can be positioned left, right or centre, before Reference or after or at the start) Recipient’s Name (specific official or person) Recipient’s Address (can be positioned left, right or centre) Reference or Subject Dear Recipient (Salutation) First Paragraph - Acknowledgment of the complaint along with apology 2-4 lines detailing the inconvenience cause to the client Second Paragraph – Details of goods, service or issue at hand etc. Third Paragraph - Complaint or Claims rectification or resolution Subscription - Thanking you, yours sincerely etc. Signature First Name Last Name ENCL (optional) stands for ‘Enclosure’ and refers to any attached documents
- 9. Example
- 10. Claim Letter Claim letters are used to make claims due to unsatisfactory work or products by companies that have contracted another party to complete work. A claim could be of many kinds: Car insurance claim Health insurance claim Life insurance claim Claim against theft Claim against fire Accidental claim Compensatory claim Deposit refund claim Retrenchment reimbursement claim
- 11. Guideline • It will be written as soon as damage is done. 1 •2 It should be brief and point. • Claim letter should have a policy number against which the claim requested easy to track past records. 3 • It will need supporting documents like police report, Death certificate etc . 4
- 12. Format Of Claim Letter Your Name Your Address (can be positioned left, right or centre) Date (can be positioned left, right or centre, before Reference or after or at the start) Recipient’s Name (specific official or person) Recipient’s Address (can be positioned left, right or centre) Reference or Subject Dear Recipient (Salutation) First Paragraph –Describe the person and policy details Second Paragraph –Convey the message why you should claim Third Paragraph - Complaint or Claims rectification or resolution Subscription - Thanking you, yours sincerely etc. Signature First Name Last Name
- 13. Example