This document discusses building trust in remote teams. It provides 3 ways to build trust: 1) have conversations where everyone can be seen and heard using video, 2) ask well-directed questions, and 3) really listen to the answers. It also discusses 4 dislocations that can occur in remote teams: time, space, culture, and embodiment. The document encourages listening to gain understanding of others' perspectives and using questions to add clarity without making assumptions.

1. For you, building trust in remote teams is
like… what?
Building Trust In Distributed Teams
Judy Rees and Steve McCann
#RemoteTrust

2. How do you know when you have (or
don’t have) trust in your remote teams?
Discuss in pairs/threes

3. 3 Ways To Build Trust In Remote Teams
1. Have conversations in which everyone can
be seen and heard. Video on!
2. Ask well-directed questions
3. Really listen to the answers

4. 1. Have conversations in which everyone
is seen and heard
Video on! Avoid hybrid meetings if possible

5. 2. Ask well-directed questions

6. 4 Dislocations In Remote Teams
1. Time
2. Space
3. Culture
4. Embodiment

7. Known
Unknown
Partially-known

9. For you, building trust in remote teams is
like… what?
No right or wrong answers!

10. Deeper Questions (based on Clean Language)
• For you, building trust in remote teams is like… what?
• Starter question only
• What kind of X?
• Is there anything else about X?
• “X” represents one or more of the other person’s words
• Ask the questions in any order, about any of their words, as many times as you like
• Aim to add no other words
• Keep going until it’s time to swap over

11. What difference do these questions
make?
To the answerer? To the asker?

12. Known
Unknown
Partially-known

15. How can you know where the grey is?
Listen!

16. 3. Pay attention to the answers

17. Listen

18. Be distracted

19. Listen

20. “The quality of your attention can determine the
quality of another person’s thought” Nancy Kline

21. Collaborative Influence Cycle

22. Learn more at: reesmccann.com
Twitter @judyrees @mccannstevej
Article series: bit.ly/InfoQRemoteMeetings

23. What’s one tip you’ll give to someone
else from this event?
#RemoteTrust