Ghastly Online Meetings: How to solve remote work's most troublesome bug
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Aginext 2019 London, Judy Rees and Steve McCann, workshop slides. Four ways remote meetings go bad, four steps to improve them and four activities to tie what you've learned to your work
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Ghastly Online Meetings: How to solve remote work's most troublesome bug
- 1. How To Fix Remote Work’s Most Troublesome Bug: Ghastly Online Meetings Judy Rees and Steve McCann, March 2019
- 2. A1: What’s one regular remote meeting you attend that you’d like to be different? What’s the worst thing about that?
- 3. Our Intention To help you discover how remote meetings can be BETTER than in-the-room ones
- 4. Key Takeaways Know what makes online meetings go wrong and how to avoid that
- 6. Impossible? • Energy • Interaction • Movement/Space • Observation
- 7. Snakes And Ladders • 4 ways remote meetings can often go wrong • 4 steps to great remote meetings • 4 activities to explore how all this fits for you
- 8. The Big Snake: Disengagement “You cannot have a meeting of the minds when most of the minds are not in the meeting” Elise Keith
- 11. The Antidotes Disconnection Psych Safety Distraction Active Attention Discomfort Human-Friendly Engagement
- 15. “The quality of your attention can determine the quality of another person’s thought” Nancy Kline
- 16. The Antidotes Disconnection Psych Safety Distraction Active Attention Discomfort Human-Friendly Engagement
- 17. Step 1: Good meeting basics • Start with a good meeting • Clear purpose • Planned for participation • Right people, right time • Note low tariff of online • Doom loop
- 18. Step 2: Effective tech and environment • “One remote, all remote” is currently better than hybrid • Everyone should use video • Minimise distractions • Use breakout rooms - a lot!
- 19. Step 3: Psychological safety Am I accepted / respected here? Can I make mistakes here? Can I speak freely here?
- 20. “I define connection as the energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship.” Brené Brown
- 21. A3: How Might We Increase Psychological Safety In Online Meetings? 1-2-4-all
- 22. Step 3: Psychological safety • Video on! Be present • Facilitate human conversation • Liberating Structures liberatingstructures.com
- 23. Step 4: Collaborative Conversations • Build on lower rungs • May need to add courage • Some find it easier to contribute online • Avoid groupthink
- 24. A4: How Might Online Meetings Be BETTER Than In-The-Room Ones? Stand up and talk to someone
- 25. BETTER than in-the-room? • All the right people • Timely • Intimate • Quick • Shared screens, documents, boards, tools etc
- 26. Next steps • Recorded course: bit.ly/HorridHybrids • London 17 May: bit.ly/RemoteRocks • judyrees.co.uk and reesmccann.com
Editor's Notes
- Judy
- Judy
- Steve
- Steve
- Steve
- Judy
- Steve There are many routes to/sources of disengagement, and once the disengagement spiral starts, regardless of source, the direction of travel is one way and the wrong way, it is harder to recover from than it is to prevent, so everything we will talk about here is considered and practical preventative activities, but first off, know your enemy, what are these sources of disengagement?
- Steve
- Judy Disconnection can be at one level physical and practical. A poor internet or phone connection, that is at what I would call a hygiene level - making certain your remote infrastructure is fit for purpose. It is functional, and more importantly it is about the human to human relationship - you cannot have a meeting of minds if the minds are not in the meeting. Related to this is distraction, people just not being present because they are thinking about or doing something else when they should be focussed on where they are. And if they are uncomfortable then distraction is not far behind. We design in proactive engagement strategy and thinking, and we have done this in this briefing….
- There is more to this, but it is the winning formula, the route to gaining the many benefits of remote co-working without the sometimes high or even unacceptable price of all of the right people not being together in the room all of the time to do high value thinking and design thinking work.
- Steve
- Steve
- Steve
- Steve
- Judy There is more to this, but it is the winning formula, the route to gaining the many benefits of remote co-working without the sometimes high or even unacceptable price of all of the right people not being together in the room all of the time to do high value thinking and design thinking work.
- Judy distraction - active participation discomfort Disconnection - planned for participation
- Judy distraction - video. Minimise active distractions discomfort - video Disconnection - video. Breakout rooms.
- Judy Project Aristotle, Amy Edmondson, key determinant of highly effective teams, specific challenges to achieving that online. MUST video on
- Judy Disconnection can be at one level physical and practical. A poor internet or phone connection, that is at what I would call a hygiene level - making certain your remote infrastructure is fit for purpose. It is functional, and more importantly it is about the human to human relationship - you cannot have a meeting of minds if the minds are not in the meeting. Related to this is distraction, people just not being present because they are thinking about or doing something else when they should be focussed on where they are. And if they are uncomfortable then distraction is not far behind. We design in proactive engagement strategy and thinking, and we have done this in this briefing….
- Steve
- Judy distraction - discomfort Disconnection -
- Judy Good meeting Good tech Psychological safety distraction - discomfort Disconnection - There is more to this, but it is the winning formula, the route to gaining the many benefits of remote co-working without the sometimes high or even unacceptable price of all of the right people not being together in the room all of the time to do high value thinking and design thinking work.
- Judy
- Judy
- Judy