How can you discover things your people know - but don't know that they know? #CleanLanguage can help.

1. Uncovering Your Team’s Unknown
Knowns with Clean Language
Judy Rees
@judyrees #cleanlanguage

2. @judyrees #cleanlanguage
What do you need
before we begin?

3. What would you like to have happen
as a result of this workshop?
@judyrees #cleanlanguage

5. OK to try it before explaining it?
@judyrees #cleanlanguage

6. When you are working (with a team)
at your best, you are like… what?
There’s no right or wrong answer!
@judyrees #cleanlanguage

7. Starter question
When you are working at your best, you are
like… what?
Lazy Jedi Questions
What kind of X?
Is there anything else about X? (or “that”)
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
@judyrees #cleanlanguage

8. What did you notice when you
were being asked the questions?
@judyrees #cleanlanguage

9. @judyrees #cleanlanguage
Clean Language is an inquiry
process: a framework for guiding
attention with questions

11. What Clean Language can do
It encourages clarity and transparency in
complex situations
It strengthens relationships
It can be particularly effective in groups
It can help to create a system where feedback,
learning and development are inevitable
@judyrees #cleanlanguage

13. @judyrees #cleanlanguage
Created by
David Grove (1950-
2008)
as a therapy
now used in lots
of other contexts

14. @judyrees #cleanlanguage

15. Tips for “at your best” with whole groups:
- Keep it moving. No more than 2 or 3 questions
- Emphasise curiosity rather than word-perfect
Clean questioning
- Build a star- or spaghetti-shaped conversation
(rather than fan-shaped)
@judyrees #cleanlanguage

16. Clean Language In Polish
• http://www.cleanlanguage.co.uk/articles/articles/201/1/Polis
h-Clean-Questions/Page1.html
• I jakiego rodzaju [X] jest ten [X]?
• I co jeszcze o tym [X]?
• Gdy/podczas [X], co chciałbyś, żeby się stało?

17. Fan, star or spaghetti?
@judyrees #cleanlanguage

18. Psychological safety Culture Strategy

19. Whose agenda is this?
Yours? Theirs? Both? Other?
@judyrees #cleanlanguage

20. And when [problem],
what would you like to
have happen?

21. Starter question
What’s something you’d like more of in your work?
Clean Language Questions
What kind of X?
Is there anything else about X? (or “that”)
And when <problem>, what would you like to have
happen?
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
@judyrees #cleanlanguage

22. Starter question
And when you have that “something” that’ll be
like… what?
Clean Language Questions
What kind of X?
Is there anything else about X? (or “that”)
And when <problem>, what would you like to have
happen?
Use these questions as many times as you like, in any order
“X” represents one or more of their their words
@judyrees #cleanlanguage

23. @judyrees #cleanlanguage

24. What action will you take now?
@judyrees #cleanlanguage

25. @judyrees #cleanlanguage
Your Clean Language Questions Answered
• Ebook, free to download
• Judyrees.co.uk
Virtual taster event for your team
• judy@judyrees.co.uk
In-person workshops
• London, November http://bit.ly/2uPeHNS
• Germany, December http://bit.ly/2wVvrAa

26. Clean Feedback Model
1. Evidence
What specifically did you see
or hear?
2. Inference
What meaning did you make
of that?
3. Impact
What was your response?
What happened as a result?
Impact
Inference
Evidence
@judyrees #cleanlanguage

27. Clean Feedback Example
“I saw that you stood up
straight, spoke slowly, and
paused before answering
“I thought you must be really
confident because you
were an expert in the
subject
“As a result I felt able to trust
what you said and so I
listened carefully.”
Impact
Inference
Evidence
@judyrees #cleanlanguage