Carol Ruth Aragon has over 15 years of experience as a Business Systems Analyst Lead. She leads a team that employs effective monitoring and root cause analysis to identify issues and develop process improvements. Aragon has experience in incident management, problem management, change management, and vendor relationship management. She has a 99.7% success rate in resolving issues and identifies bottlenecks to implement new processes.

1. CAROL RUTH ARAGON
11272 Fulmer Drive, Garden Grove, California 92840
Mobile - 760-403-6995 Email - carolraragon@yahoo.com
Summary
Solutions-Oriented Business Systems Analyst Lead possessing a unique combination of skills, including
but not limited to; incident management, problem management, change management, vendor-
relationship management, and disaster recovery. Leading and mentoring the Business Systems Analyst
team members to employ effective monitoring, root cause analysis to identify issues and develop
process improvements that benefit in company-wide savings and exceeds customer satisfaction.
Experience
Business Systems Analyst Lead - 02/2005 - 01/04/2016
Corelogic 40 Pacifica, Irvine, California 92618
Team Lead
* Train new employees on protocols, assign projects and monitor their progress to meet expected
deliverables to a successful completion.
Incident Management
* Investigate and resolve web, XML and batch processing application issues escalated from
customer support and/or other internal teams with a 99.7 success rate.
* Monitor multiple web, XML and batch processing applications using a wide variety of tools
including but not limited to; BAC, AppDynamics, Splunk, Sitescope, NerveCenter, Ciscoworks,
Vitalnet, MLM, etc. to ensure all applications, products and services are operating to their full
capacity.
Problem Management
* Research issues by analyzing and resolving the causes of incidents for various distributed
systems and databases.
* Indentify bottlenecks and implement news and improved processes and policies.
* Prevent recurring incidents by recommending and implementing fixes and preventative
measures.
Change Management
* Active and participating member of the Business Unit CAB committee, reviewing changes and
approving changes submitted by the application teams within the BU to enhance their products
and services.
* Business Unit technical advisor changes submitted by the IT Infrastructure teams that impacted
my supporting BU. Reviewed each change with the BU notifying of any downtime and/or
concerns if it could impact a BU change implemented at the same time, schedule BU/IT meet to
discuss concerns or get BU approval before the IT CAB.
Vendor-Relationship Management
* Manage projects and serve a primary liaison between client, vendors and various internal teams
to ensure clarity of goals and ensure successful deadlines are met.

2. * Build and maintained successful relationships with other internal BUs that used my supporting
BUs products and services.
* Handled difficult and many times highly sensitive issues with a positive rapport with the client
providing timely status until resolved and notifying executive management as needed.
Network Operations Specialist Senior - 03/1998 - 02/2005
First American Corelogic 4 First American Way, Santa Ana, California 92707
* Monitored and managed availability of over 50 Verizon and AT&T data and voice circuits.
* Monitored and managed availability over 500 Windows, Unix/Linux distributed system servers
supporting over 20+ applications, products and services.
* Provided 1st & 2nd level Technical support for system issues for multiple business unit
applications via point2point data circuits, web and XML.
Washington State Customer Technical Support - 08/1995 - 03/1998
TRW-Redi/Experian/First American RES 5601 East La Palma Avenue, Anaheim, California 92807
* Provided technical support for a recent aquisition of a Title application known as the Seattle VAX
(Sevax) by troubling shooting data circuit issues, hardware issues, product delivery problems,
etc.
Certifications
* 2014 Fair Credit Reporting ACT
* 2011 ITIL Version 3 Foundation
Education
Long Beach Technical Trade School
1980 Data Processing Professional Certificate
ABC Unified School District
1979 California State Proficiency Certificate
Continuing Education to advance my knowledge
Tri-Net Network and Training, Pomona, California
2001 - 2003 CCNA Routing and Switching
CCNP Routing and Switching
Health Information and Networking
Cisco A+ Computer Repair/Network Operating System
Classes were offered free of charge to First American employees through a government program for
companies with 100+ IT employed personnel.
Cerritos College, Norwalk, California
1979 - 1997 Project Management
Database Management
System Managment and Problem Analysis