Christopher Welch has over 10 years of experience in IT project management and technical support roles. He holds a Bachelor's degree in East Asian Studies from Wittenberg University and is Cisco CCNA certified. Currently, he works as an IT Project Manager at IDEA Public Schools, where he manages their E-Rate program, software budget, and network infrastructure projects. Previously he held roles providing technical support and customer service at Fox International and Perry Public Schools.

1. Christopher Welch
christopher.welch0@gmail.com
401 Little Texas Lane Apt 532 – Austin, TX – 956-373-0328
EDUCATION
Wittenberg University, Springfield, OH
2006 - 2009
Bachelor of Arts GPA: 3.0
Major: East Asian Studies Minors: Japanese & Religion
SKILLS
• Cisco Certified Network Associate - CCNA
• Highly technical and experienced with networking, video conferencing, cabling, and other
technology solutions
• Project management of complex implementations including multiple annual construction projects
• Experience with budget management including the federal E-Rate program
• Work with a wide variety of stakeholders including internal administration and external vendors
• Able to handle a fast paced and dynamic work environment where priorities can change at any
time
WORK EXPERIENCE
IDEA Public Schools, Weslaco, TX
2012 – Current
IT Project Manager
• Assist IT Director and Help Desk Manager by maintaining a high level of awareness regarding all
IT operations
• Leverage knowledge of networking to assist remote campus technicians in troubleshooting switch
configurations and making any necessary changes
• Assist Network Administrator in organizing and maintaining our SolarWinds network performance
monitor (monitoring both network devices and all physical & virtual servers) as well as switch
configuration backups
• Leveraged administrator access to firewall to assist in opening ports/IP ranges as needed by
various software solutions used in the district (e.g. web based learning software and WiFi calling
for T-Mobile & AT&T)
• Deploy, maintain and schedule district wide teleconferencing network including endpoints and
centralized MCU as well as a cloud based MCU (Blue Jeans)
• Oversee entire E-Rate process on a daily basis which involves filing all E-Rate forms, facilitating
competitive bidding process, maintaining documentation, reviewing monthly service invoices, and
holding vendors accountable for all projects
• Maintain district wide software budget by obtaining quotes from internal stakeholders and
processing purchase orders to meet renewal deadlines as well as reconciling all expenditures
• Work with Blended Learning committee to develop floor layouts for all individualized learning
computer labs for students as well as facilitating any electrical and/or network infrastructure
upgrades or modifications as needed
Fox International, Beachwood, OH
2009 – 2012

2. Customer Care Specialist
• Answered and documented incoming phone calls from customers involving technical support
questions and warranty issues concerning products manufactured by Coby Electronics, DeLonghi
America and Wolfgang Puck
• Responsible for training new agents on the Coby Electronics line, which involved teaching
product knowledge, troubleshooting steps and warranty & policy, as well as providing guidance
on effective communication (soft skills)
• Processed parts orders over the phone for products manufactured by Philips and DeLonghi
America
Wittenberg University Purchasing Department, Springfield, OH
2006 – 2009
Office Assistant
• Entered purchase requisitions and utility bills into Datatel database software, as well as
processed AP invoices
• Printed and distributed copies of purchase orders to vendors and internal departments and filed
accordingly
Perry Public Schools Information Technology Department, Perry, OH
2001 – 2002
Computer Technician
• Responded to technical help desk requests and assisted faculty in resolving issues with
technology
• Responsible for setup, testing and troubleshooting of over 1000 computers in the district's
network
Perritech, Perry, OH
1998 – 2001
Computer Technician
• Contracted by local companies to set up local networks to meet a variety of business needs
• Personally handled technical requests in follow up customer service efforts
Activities
Lambda Chi Alpha Fraternity, Springfield, OH
2007 – 2009
Treasurer and Executive Officer
• Responsible for creating and maintaining fiscal discipline of chapter budget and received high
marks from external audits by the national organization
• Managed all organizational financial transactions across three separate business accounts
• Actively participated in arbitration of intra-house conflicts and recommended positive resolutions
Habitat for Humanity, Springfield, OH
Fall 2009
• Set up shelving units and arranged merchandise on shelving units for a Habitat For Humanity
ReStore, which takes donations and leftover materials from renovation projects to assist economically
disadvantaged families
• Leveraged my technical skills to assist the store manager in networking office computers and
providing internet connectivity