Michael Canady Resume
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Michael Canady is seeking a position as a computer networking or alarm technician. He has over 10 years of experience in customer service, networking, and troubleshooting. Currently, he works as a Broadband Tech III for Suddenlink Communications, where he installs and repairs internet, video, and phone services. Previously, he held roles as a Home Security Installer and Broadband Tech II, also for Suddenlink Communications. Canady has skills in Microsoft Office, networking, Active Directory, Linux, problem solving, and more. He aims to leverage his technical abilities and strong customer service background.
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Similar to Michael Canady Resume (20)
Michael Canady Resume
- 1. MICHAEL A. CANADY 2431 Cypress Creek Pkwy Apt. 306, Houston, TX 77068 (337) 304-6290 MikeC2187@gmail.com Objective To secure a position as a computer networking or alarm technician in a company that values creativity, hardworking individuals, problem solving skills, troubleshooting, and elite customer service. Professional Skills • Microsoft Word, Excel • Network Infrastructure • Active Directory • Trouble Shooting • Supervising • Multi-tasking • Problem Solving • Decision Making • Customer Service • Able to terminate Cat 5e cable • Windows 2003 server • Windows XP Professional • LAN Administration • Linux OS Employment History 07/14- Present Suddenlink Communications Kingwood, TX Broadband Tech III • Provides quality internal and external customer service reflecting the Company values • Troubleshoots and repairs the distribution network from bridger to customer's electronic devices. • Maintains network integrity through preventive maintenance. • Adheres to established maintenance windows for all outages • Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap • Installs, tests and troubleshoots all company services including video, data and telephone from tap to customer electronic devices • Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
- 2. MICHAEL A. CANADY 2431 Cypress Creek Pkwy Apt. 306, Houston, TX 77068 (337) 304-6290 MikeC2187@gmail.com • Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products • Resolves or escalates customer complaints, as appropriate • Uses automated routing system or plans daily route • Meets scheduled appointment windows • Completes work orders and other documentation by mobile computer • Uses small hand tools, power tools, meters, and other test equipment • Maintains and secures Company truck and equipment 09/11- 11/13 Suddenlink Communications Lake Charles, LA Home Security Installer • Installation, Service, and Troubleshooting of a variety of residential burglary alarm systems. • Installing home Cameras • Ability to manage a multiple appointment scheduled daily/weekly. • Accurately complete work orders and paperwork. • Complete administrative tasks including shipping, invoicing, and reschedules. • Educate customers in various system operations and maintenance. 09/11- 11/13 Suddenlink Communications Lake Charles, LA Broadband Tech II • Provides quality internal and external customer service reflecting the Company values • Resolves issues at installation from customer’s electronic devices to tap • Installs, tests and troubleshoots company services including video, data and telephone from tap to customer electronic devices • Educates customers regarding use of installed products; explains waivers, agreements, • customer release forms, charges and billing procedures • Determines customer's current service levels; inquires about customer preferences and needs; recommends service upgrades or additional products • Resolves or automated escalates customer complaints, as appropriate • Uses routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
- 3. MICHAEL A. CANADY 2431 Cypress Creek Pkwy Apt. 306, Houston, TX 77068 (337) 304-6290 MikeC2187@gmail.com 02/08-11/11 Walmart Supercenter Lake Charles, LA Wireless Associate • Sells all wireless products and services offered by Walmart. • Handle administrative tasks such as: completing customer contracts, service agreements, warranty information, etc. • Maintain a strong knowledge of all wireless products, accessories, pricing plans, features, and promotions. • Maintains knowledge of competitive offers, pricing plans, promotions, etc from other carriers / agents. • Accept customer payments / complete orders. 01/2007-02/08 Sonic Drive-In Lake Charles, LA Cook/Prep Cook • Clean food preparation areas, cooking surfaces, and utensils. • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. • Cook the exact number of items ordered by each customer, working on several different orders simultaneously. • Maintain sanitation, health, and safety standards in work areas. 01/2006-01/07 Sam’s Club Lake Charles, LA • Loading and unloading delivery trucks • Breaking down boxes • Stocking shelves • Organizing backroom storage areas. Education Delta School of Business and Technology Lake Charles, LA Information Technology, August 6, 2010 McNeese State University, Lake Charles, LA Information Technology References
- 4. MICHAEL A. CANADY 2431 Cypress Creek Pkwy Apt. 306, Houston, TX 77068 (337) 304-6290 MikeC2187@gmail.com References are available on request.